Busseys Norfolk Recensioni 

I am so pleased with my new car. Thanks to Peter at Norwich Busseys, who gave me confidence and first class customer service. He was very thorough and explained all aspects of my purchase. Thank you Peter, as always, I am thrilled with the car and the car and attention you gave.
Julie R

What a fabulous experience we had when we took our car for a service. The 5 star customer service provided by the lovely Kayleigh on our arrival and then the continued great service given by her manager Wayne, when we collected our vehicle. This amazing service made our journey from Oulton Broad to this Norwich Peugeot service garage 100% worth it, much better than our local which we found total unhelpful! Would not hesitate to use their services again when needed.

Great service from Busseys in Fakenham with the purchase of my new car. Matt was helpful from the minute we enquired to the day I picked it up. Constant updates which was great as you don’t always get this. Would highly recommend Matt and team. Car is amazing and just what I wanted! 👌

Peter Feltham at Busseys, Norwich was patient, knowledgeable and kind when I was looking to replace my car. He found me exactly what I was looking for with all the "extras" I wanted.

Extremely helpful from start to finish! Regular updates and reminders, highly recommend!

From the moment we walked into the BYD showroom to the moment we drove out in our new car a few weeks later we were looked after magnificently by the sales team. Our questions were answered by the extremely knowledgable staff in a relaxed and friendly environment. Jake looked after us brilliantly and Simon, Daniel and the rest of the team were very friendly and helpful throughout. You are a class act and Bussey’s BYD are lucky to have you all. Thank you!

Brandon provided excellent service. Prompt returning calls and carried out everything as promised. Can’t fault him.

From start to finish everything was clearly explained, excellent service and helpful staff. A great experience.

The process of changing from diesel to totally electric is new to us and our salesman Chandler was very helpful. All members of staff that we encountered were helpful. Although we were talked through the technology comprehensively we have been promised further assistance which we will need.

Perfect service as usual. Friendly, knowlegeable and great service.

Connor and Brandon were fantastic. Both really helpful during the whole process and very respondent.

If there was scope, and I was their manager, both of them would be up for a promotion. Great couple of guys

Brandon was superb, made it a nice and easy process & he was full of knowledge about the car.

Didn’t explain the service review on the day. Then call me back for a review and say wasn’t happy so told will be called but wasn’t.

Also asked to give 5 star review even when they can tell il not happy as they have answered no questions.

Car wasn’t cleaned which I’ve always had when having a car serviced.

Needed front tyres changing but instead of telling me so I could get them changed wait till I come to collect the car.

Won’t be using again

Connor was friendly and knowledgeable. He was also great to follow up and get things sorted.

Brandon was super helpful and efficient. Quick to get back to me with answers to my questions and the whole process was really easy. Thank you.

Great experience dealt with Brandon at byd and a pleasure to deal with.

Been really patient as had to wait quite a while for license to come through. Answered all my questions, and helped me a lot with understanding the car.

Great service at Busseys. Brandon is helpful, knowledgeable, and friendly. Our purchase has been handled quickly, efficiently, and professionally. Highly recommended.

Don't be overwhelmed with 85% of 5stars reviews always try to read reviews from the 3% 1stars etc. If you want to know the reality.
I went for full service on my Peugeot 308 puretech 1.2 engine. I was told that my car had a clogged oil pickup as a result of debris coming out of the cambelt. Which would need a specialist. I decided to contact Peugeot directly through their website.
I was redirected when I put my postcode to their nearest service center, which is Busseys Hall Road, Norwich. I called, and they gave me an appointment almost 3 weeks later which happened to be the 2nd day of October 2025.
I drove my car straight to their garage after work on Thursday morning around 8am for a diagnosis. When I got there, I told the lady and the reception what I wanted to do. I told her the car had a clogged oil pickup, that I would want them to check the Cambelt since that is the major reason for the blockage. She told me that the price to do the check would cost is £99.9. I said okay and I signed the paperwork.
She said they will contact me after the diagnosis.
I got a call in the evening that they would need to do a further check for additional amounts more than 200% of the initial amount. I said what of the Cambelt I requested and, to my greatest delight, I was told the Cambelt was very okay, that it looked like it had been previously changed without cleaning the debris, that they will need to check further to see if there is any other damage caused by the debris. So I gave it a go ahead, since it's not the Cam belt then we need to find out the damage caused by the debris from the previous Cam belt.
The next morning, I was told that my bill was ready for the repair and that it would cost over £1,700. So I requested they should send the bill to my email address.
When I saw the bill, to my greatest surprise, I saw Cambelt was added to the list of parts that needed to be changed. I was confused, replied that the bill was confusing and the response I got was that the manager would call me tomorrow to explain the bill.
Then, when I spoke with the manager the next day, being Saturday 4th of October 2025, I told him that I had been informed that my Cambelt was fine and that was the sole reason I agreed to do further checks on the car. How come it was added to the bill? He told me that when they did a further check they realized it was damaged at the bottom. I was so disappointed to hear that, so I asked him. Does it mean they did not thoroughly check the Cambelt I paid for before asking me to pay more for further checks? He said I should disregard the initial call. I was told that it did not matter what someone said. How is it possible that I wanted a specialist to work on my car, and they charged me for a diagnosis but couldn't do that which the charge and instead asked me to agree to a further charge only to come back to the Cambelt I initially reported?

I told the manager that I didn't want to continue, that it didn't look like they know what they are doing, and he said, Okay, I will wait till Monday for the technician to come, but it's not safe to drive the car, even though it's not as worst, my car drives fine and oil appears ok on the dashboard except the service light that appears when I speed upto 60mph.
I got their voicemail that I should call back on Monday morning. So when I called, I was put through to speak with the manager, and he told me they had a discussion after our call on Saturday and decided to have the price reduced. They sent me a new bill of 1,540+. I decided to continue, not because I hadn't got a cheaper rate elsewhere, but because I felt trapped.
Among all these, my biggest regret is the delay in fixing my car. I was told that they would have to order the parts on Monday this week. I explained how urgently I would need my car, because of the nature and location of my job, and I had an MOT booked this October. I thought a Peugeot-affiliated garage would be easier, especially with the parts. They said they would contact me today, being Friday 10 October, to give me an update on the parts that arrived. I waited all day for their call and none came in from them, so I decided to call, and they told me they had received most of the parts, that the remaining would come in next week, and then they would start my work a week after.

Before I agreed to the repair, I asked for the specific time it would take to have the car repaired, and they said 2 weeks so that they would have the parts ready. Now they are telling me that I will wait for my appointment after they receive the parts, that my initial appointment is for diagnosis only.

Firstly, I feel like I was tricked and with no option but to continue with the repair.

Secondly, I think they are inconsiderate and inconsistent with their dealings. I had to write these epistles for someone to learn from my experience.
Thirdly, I think they need to be upfront with their process and transparent too.

Great experience start to finish special thanks to Craig in sales.