Busroute Recensioni 386

NEVER BOOK WITH BUS ROUTE. Not only did they provide the driver with the wrong number of passengers, they also told him to pick us up at 11pm rather than the requested 11am time. They tried to blame me for this, despite the fact that I had screenshots of our conversations. Their “solution” to the mix up was taking us half the way of our journey and then stranding us. When trying to contact the complaints department, they don’t let you talk to anyone and say that someone will contact you within 2-3 days… it’s been a week and I’ve still heard nothing. It’s a joke of a company. I cannot emphasise enough, never book with bus route.

I can’t work out whether I can reply to the below update from bus route, so I will try to update here instead. Just to clarify, the company did not make every effort to resolve the problem prior to the journey, I had to waste a whole day of my trip doing that myself as they wouldn’t pick up the phone or communicate a plan. And also their “fair” resolution for the situation was a £50 voucher to use on my next journey with them… which would obviously never happen due to their poor organisation, their terrible complaints department, and their manipulation of the situation.

Going out by buses we always have either roads' traffic and late to somewhere, then when there's no traffic THE BUS STOP TO LEVEL THE TIME you would have joy to get to the destination early but NO you waited on the bus this is the service !

Dephanie has been very polite, patient and helpful in booking a trip with Busroute. Excelled customer service from her!

Great at sorting and the driver was fantastic. Arthur was a real help.

I had to find a minivan to take 8 people across London and found Busroute via Google. From my first interaction with them they have been helpful and efficient. Dephanie was my point of contact and was extremely nice to deal with - competent, polite and very helpful. Both drivers were nice, on time and great drivers - this was a five star experience from beginning to end - thank you!

We had our transfer with bus route to Heathrow Airport the bus was on time and Hannah our driver was very polite and got us to the airport on time we will definitely use bus route again

Highly professional and efficient.

Great experience. Highly recommend.

Excellent Service. I highly endorse them.

Booked a mini bus for airport transfer for family, communication was amazing, they arranged for driver with display card with passenger names on arrival at the airport. I was really pleased for them arranging for flowers for me on my request (paid extra) to be given to my family on arrival. Fantastic company and will defo use again

Top service from busroute.. very helpful and made the experience effortlessly... Will be using again 👍

This company emails our business constantly every day. We have tried to call and email to be removed from their list but they ignore what we are saying very poor business practise

Dianna was super helpful and proactive in finding a suitable price and making adjustments as needed (I increased people and luggage during the quoting process!)

Driver was good and minibus was in generally good condition

It was easy to book and get all the details confirmed with Bus Route. Jessica was helpful on the phone and confirmed all details with me and provided the information and quote in an email quickly after our discussion.

Great customer service , great communication from start to finish . The driver was a really nice guy and I couldn’t recommend this company highly enough ! Will be using for all of my future needs

On time, polite driver, clean minibus

Fabulous service, arrived promptly on arrival and departure, would highly recommend.

very helpful and understanding took care of requirements very patient with our request since the trip was booked 1 week in advance as our needs chopped and changed they were very good at accommodating our requests

I made an enquiry online and Wendy got back to me quickly with a quote. The quote was very reasonable and was given a contact number for the driver, the day before. The driver communicated with us well and arrived on time. We got to the venue on time, and was ready to pick us up and the finish time. All in all a good experience and recommend it to anyone.

The service was excellent, the driver went way beyond his duty and made us feel like we’ve known him from before. He kept to the time and behaved professionally. Overall it was more than what we expected.👌