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Scopri cosa dicono le persone

Valutata 1 stelle su 5

DO NOT USE EE for business mobiles. We ordered a single SIM card for a business mobile. They have added a password to the account which we didn't set meaning we can't access out account when we speak... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Thomas was a wonderful representative of EE. He not only converted a physical sim to an eSIM, but also sent spare SIM cards for future activations for our business. He thoroughly reviewed our calling... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had problems connecting whilst on holiday due to having not long upgrading phones, a lovely Scottish lady Nadine was fantastic she had us sorted in no time at all felt like an old friend by the tim... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Having had the runaround from BT and then EE I was called by Carol. What a totally different experience. This lady listened to my problem, has, I am sure solved it and has sent an email to confirm.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Provider di servizi per le telecomunicazioni
  2. anche in
  3. Gestore di telefonia mobile
  4. Servizio di telefonia e internet

Scritti dall'azienda

Stay connected with the UK’s most reliable network, offering the fastest speeds and unbeatable 5G coverage. Whatever your business size — from 1 employee to 10,000 plus — we will tailor a complete mobile solution that keeps you connected and boosts productivity to meet your business goals, and all on the UK's best network.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

306 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(306)

60 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Thomas was a wonderful representative…

Thomas was a wonderful representative of EE. He not only converted a physical sim to an eSIM, but also sent spare SIM cards for future activations for our business. He thoroughly reviewed our calling plans as well. Thomas rates an A plus! Well done!

26 agosto 2025
Non scritta su invito
Logo di EE Business

Risposta di EE Business

Hi Rick,

We're thrilled to hear your query was resolve quickly. Thank you for taking the time to share this excellent feedback.

Best wishes,
EE Business

Valutata 5 stelle su 5

Great Service

Carol was spot on. Very helpful and friendly. My request was sorted in record time. Very pleased with the service. Thank you

26 agosto 2025
Non scritta su invito
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Risposta di EE Business

Hi Keith,

We're thrilled to hear your query was resolve quickly. Thank you for taking the time to share this excellent feedback.

Best wishes,
EE Business

Valutata 1 stelle su 5

I’ve had nothing but problems...

I seriously regret moving my network provider to EE and I'm desperate to leave. They have cost me so much stress, time and money. They are unable to link my phone number to my EE account. Despite spending hours on the phone with customer support, being passed from person to person and given countless false promises, the issue is still not resolved. The other negative reviews here suggest this is a common problem.

That means I have to manually call just to receive my bill each month.

Recently my phone stopped working and I had to transfer my eSIM to a new phone. With other network providers that would take minutes, but due my EE account being broken, I had to wait 5 days for a QR code to be sent through the post! This has cost me money. Completely impractical for a “business” service.

EE, if you are reading this, please let me leave my Sim only contract without penalty as your service is simply broken. You are unable to provide basic account functionality. I would have left within the contract cool-off period had your customer support mislead me into believing the account issue would be resolved 'within 10 days' but months later its still a problem.

24 agosto 2025
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Risposta di EE Business

Hi Joe,

We’re sorry to hear about your experience. We’d be happy to investigate this further. If you could reply to our request for further information, once received, we’ll do our best to support you.

Best wishes,
EE Business

Valutata 5 stelle su 5

Denise Gorman was very helpful

Denise Gorman was very helpful, quickly resolved my business query.

11 agosto 2025
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Risposta di EE Business

Hi Patrick,

We're thrilled to hear that Denise delivered outstanding customer service and resolved your issue! We'll share your kind words with Denise and the team!

Best wishes,
EE Business

Valutata 5 stelle su 5

Shari Mackinnon

Shari Mackinnon was fantastic she offered great advice on the best business mobile package, spent time going through our mobile lines and answer any question I had. With her time and advise with had a better package and saved money!

20 agosto 2025
Non scritta su invito
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Risposta di EE Business

Hi Jo,

We're thrilled to hear that Shari delivered outstanding customer service and arranged a better package! We'll share your kind words with Shari and the team!

Best wishes,
EE Business

Valutata 5 stelle su 5

Karen was absolutely superb

Karen was absolutely superb, a credit to the EE customer team. Thank you

19 agosto 2025
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Risposta di EE Business

Hi Oliver,

Thanks for taking the time to share this excellent feedback. We're thrilled to hear that Karen delivered superb customer service. We'll share your kind words with Karen and the team!

Best wishes,
EE Business

Valutata 5 stelle su 5

Karen EE Business Team

Karen was easy to talk to and sorted out my issue straight away

19 agosto 2025
Non scritta su invito
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Risposta di EE Business

Hi Paul,

Thanks for another excellent review. We're glad to hear that Karen sorted the issue.

Best wishes,
EE Business

Valutata 5 stelle su 5

Thomas was really helpful with the…

Thomas was really helpful with the forms we need and made everything very simple and easy!

15 agosto 2025
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Risposta di EE Business

Hi Claire,

Thanks for taking the time to share this excellent feedback. We're thrilled to hear that Thomas provided outstanding customer service!

Best wishes,
EE Business

Valutata 5 stelle su 5

My requests are always dealt in a…

My requests are always dealt in a timely manner, usually within a couple of hours. The team always know how to fix my issues.

15 agosto 2025
Non scritta su invito
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Risposta di EE Business

Hi Sue,

Thanks for taking the time to share this additional feedback. We're thrilled to hear that the team are able to fix any issues you have.

Best wishes,
EE Business

Valutata 5 stelle su 5

Spoke to Sophie in small business dpt…

Spoke to Sophie in small business dpt for ee I had the run around from ee for 2 weeks until I spoke to Sophie she managed to get my problem resolved straight away I want her to get a pay rise she is a credit to the comoany and she should be recognised so if any one in small business dpt sees this please give this lady a pay rise !!!

14 agosto 2025
Non scritta su invito
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Risposta di EE Business

Hi Miss Bamford,

Thanks for your kind words. We appreciate you taking the time to share this excellent feedback and we'll share your review with Sophie and the team!

Best wishes,
EE Business

Valutata 5 stelle su 5

Karren was nice to deal with & very…

Karren was nice to deal with & very knowledgeable & professional

13 agosto 2025
Non scritta su invito
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Risposta di EE Business

Hi Jason,

Thanks for your kind words. We appreciate you taking the time to share this excellent feedback.

Best wishes,
EE Business

Valutata 5 stelle su 5

Fantastic service from Carol!

Fantastic service from Carol!
Thank you for sorting things out for me. Would 100% recommend EE

14 agosto 2025
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Risposta di EE Business

Hi Caroline,

Thanks for this review and recommendation. We're thrilled to hear you had positive experience and that Carol sorted things.

Best wishes,
EE Business

Valutata 5 stelle su 5

Carol’s the best!

Carol, you’re a star! Superb service, very professional and sooooo helpful, thank you very much

14 agosto 2025
Non scritta su invito
Logo di EE Business

Risposta di EE Business

Hi Sue,

Thanks for this excellent review. We're thrilled to hear you had positive experience and we'll share your kind words with Carol and the team!

Best wishes,
EE Business

Valutata 5 stelle su 5

I wish every person in a call centre…

I wish every person in a call centre type environment was like Nadine.

Friendly, personable, and professional.

14 agosto 2025
Non scritta su invito
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Risposta di EE Business

Hi Anthony,

Thanks for your kind words. We're thrilled to hear you had an excellent experience and we'll share your feedback with Nadine and the team!

Best wishes,
EE Business

Valutata 5 stelle su 5

Customer service professional @ EE

The advisor was very helpful professional and very polite
She was a joy to speak with
A brilliant customer service person to have working for EE
She definitely should be earmarked for promotion
10 out of 10 EE 👍

13 agosto 2025
Non scritta su invito
Logo di EE Business

Risposta di EE Business

Hi Gazalean,

Thanks for this fantastic feedback. We're thrilled you received excellent customer service.

Best wishes,
EE Business

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