Absolutely LOVE Burns! My dog was on another popular dog food brand, he was over excited, completely unrelaxed, barked a lot and quite honestly was a bit off his rocker! My lovely groomer recommende... Leggi di più
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My very fussy dog absolutely loves Burns food. It is so easy to order from the website, and I love that the wet food comes in 2 different sizes. They use an amazing courier too, which means it arriv... Leggi di più
Always friendly and prompt service. I just had a delay on my deluvery this time - hopefully now resolved with Steve’s help. I find the subscription management system a bit difficult to manage if I w... Leggi di più
Burns' Head Office number was busy so my call was diverted to distribution warehouse near Chester. Gentleman who answered my call to bring forward next scheduled delivery was right on the ball.
Dettagli dell'azienda
Informazioni su Burns Pet Nutrition
Scritti dall'azienda
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Burns was named Britain’s Favourite dog food in Which Consumer Poll 2022, and worked out as the cheapest to feed too!
The delicious, award-winning recipes are designed to meet pets’ needs instead of exceeding them. In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD SHOP CAT FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Scritti dall'azienda
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Informazioni di contatto
4,7
Eccellente
2555 recensioni
Ha risposto al 45% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Reluctant online shopper…
My local pet shop (Fiveways pet shop Bournemouth)was unable to get the 150gm lamb and rice so I reluctantly decided to order on line. I believe in shopping locally not on line but my shih tzu loves this food and thrives on it so I really had no choice!
27 gennaio 2026
Risposta di Burns Pet Nutrition
Hello, I am sorry to hear you had issues when feeding the Burns. If you send an email to info@burnspet.co.uk, with more information, we will be able to find a suitable diet within our range for your dog.
Very quick delivery and a very helpful…
Very quick delivery and a very helpful company. My Maisie will only eat Burns chicken and brown rice, I have spent so much money on dog food that she has turned her nose up at and refused to eat - very worrying situation. Burns have solved the food issue for us so now we are both happy. Many thanks.
26 gennaio 2026
Problem Solved
I had a problem with a pouch of food and reported this to Burns, they quickly responded, were very helpful and replaced the product. Excellent customer care.
21 gennaio 2026
Wouldn't use anything else
Have been using Burns since my dog was a pup. Wouldn't change it at all.
14 gennaio 2026
Bought a large bag of chicken and rice…
Bought a large bag of chicken and rice dog food. Delivery was great, very quick and the driver was pleasant.
Unfortunately, my dogs will not touch it. They used to love it as did their two lots of puppies. Now!!! no idea why they won't eat it. Even if I mix it in with wet/ other dry food, they won't eat anything out of their bowls
What a waste of food and money. Thank goodness I didn't sign up for times deliveries.
2 dicembre 2025
Non scritta su invito
Risposta di Burns Pet Nutrition
Hello, I am very sorry to hear you have had an issue with your bag of food, if you send an email into info@burnspet.co.uk they will look into this for you.
Many thanks
Vicky
Promo action by Burns Pet Nutritions
Running low on his food, instigated early delivery, saved the day with a day and half to spare. Prompt action by Burns Pet Nutritions
16 gennaio 2026
I had a problem with a couple of bags…
I had a problem with a couple of bags of kibble (not bought directly from Burns but through a third party). Burns responded very quickly, politely and actively, and resolved my issue within a week. I’ve used Burns for 15 years and this was the first time I have ever had an issue.
8 gennaio 2026
All my dogs love it
12 gennaio 2026
Quick response to my email
Have used Burns dog food for quite a while and am very happy with it, but had a problem with the delivery company. When I advised Burns they responded straight away and got onto the company and the delivery arrived.
3 gennaio 2026
Got involved in telephone ordering…
Got involved in telephone ordering system which was not at all clear or straightforward I left several messages before one was responded to although to be fair lady I then spoke to was helpful & pleasant
8 gennaio 2026
Great in every way!
3 gennaio 2026
Getting used to it
Ok, they eat it but a little bit at a time. Takes getting used to it. Being on a higher diet feed it’ll take time but will buy again.
30 dicembre 2025
Excellent service and communication and…
Excellent service and communication and very generous!
7 gennaio 2026
Only food my dog eats
6 gennaio 2026
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