Absolutely LOVE Burns! My dog was on another popular dog food brand, he was over excited, completely unrelaxed, barked a lot and quite honestly was a bit off his rocker! My lovely groomer recommende... Leggi di più
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Burns' Head Office number was busy so my call was diverted to distribution warehouse near Chester. Gentleman who answered my call to bring forward next scheduled delivery was right on the ball.
Minor issue with some Burns pet food we had purchased from another supplier. Burns very quickly agreed there was a problem and sent us a whole new bag within days.
Lovely representative, Aileen. Got back to me straight away by telephone and was so helpful, answering all my questions with clear, detailed knowledge of all the products. Friendly yet professional... Leggi di più
Dettagli dell'azienda
Informazioni su Burns Pet Nutrition
Scritti dall'azienda
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Burns was named Britain’s Favourite dog food in Which Consumer Poll 2022, and worked out as the cheapest to feed too!
The delicious, award-winning recipes are designed to meet pets’ needs instead of exceeding them. In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD SHOP CAT FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Scritti dall'azienda
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Informazioni di contatto
4,7
Eccellente
2551 recensioni
Ha risposto al 45% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good food that my dogs love
Good food that my dogs love. Easy to order and easy to amend the order when needed. Great delivery service.
11 febbraio 2026
Great Customer Service
The email exchange with your nutritionists was very welcome and confirmed my decision to change to your dog food was the best option for my dogs.
The delivery. of my first order was very quick and efficient.
10 febbraio 2026
Great product, lousy customer service
Great product, lousy customer service. Won't be using again.
15 agosto 2025
Excellent products and efficient…
Excellent products and efficient delivery, reasonable prices
7 febbraio 2026
No better recommendation We always fed our gorgeous Border…
We always fed our gorgeous Border Collie firstly dry only and latterly giving him a mixture of soft and dry as he got older, he was always keen to eat so think there is no better recommendation living to the ripe old age of 15 thank you Mr Burns
25 marzo 2025
Excellent service and my dog looks and…
Excellent service and my dog looks and works well on burns active.
26 gennaio 2026
Excellent product for our bulldog but…
Excellent product for our bulldog but the boxes are now not strong enough to contain the packets inside. None were obviously damaged but could have been.
4 febbraio 2026
Order arrived promptly
As usual the food that I ordered came on time and was in good condition thank you.
1 febbraio 2026
Great dog food
Bought Alert Assistance as he's a working breed and has trouble maintaining energy and a healthy weight - this food works a treat, and he loves it.
24 gennaio 2026
Brilliant company
Brilliant company, very helpful at all times, food is great and dogs do well from eating it
21 gennaio 2026
A good experience
The delivery was excellent. The updates and timings were abundant and the driver arrived 5 minutes after the earliest arrival time. He carried the packages indoors for me and placed them in the hallway. It took a while to get the order processed but got there in the end. Maybe have someone available on the telephone at times to sort issues out that can’t be dealt with online. We now use Burns for our current Labrador as it kept our previous chocolate one healthy for all his life to the age of 14
29 gennaio 2026
always helpfull nothing is to much…
always helpfull nothing is to much trouble they taktime to talk to you and give advice
21 gennaio 2026
Excellent company with excellent food…
Excellent company with excellent food very quick delivery
28 gennaio 2026
Prompt delivery.
Prompt delivery.
Website easy to navigate.
Dog likes the small dog mixer. Clears her dish
20 gennaio 2026
Reluctant online shopper…
My local pet shop (Fiveways pet shop Bournemouth)was unable to get the 150gm lamb and rice so I reluctantly decided to order on line. I believe in shopping locally not on line but my shih tzu loves this food and thrives on it so I really had no choice!
27 gennaio 2026
Risposta di Burns Pet Nutrition
Hello, I am sorry to hear you had issues when feeding the Burns. If you send an email to info@burnspet.co.uk, with more information, we will be able to find a suitable diet within our range for your dog.
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