Excellent customer service.

Excellent customer service from Burns Pet

Amazing super prompt delivery. Excellent incentives to improve value of Burns wet dog food. Subscription option is a terrific idea.

My dogs love the chicken and lamb rice kibble. I have Labradors which is a breed known to become overweight which is unhealthy for them but all my 'girls' are the ideal weight, healthy and all have beautifully shiny coats.
I order my dog kibble via Aileen of Burns who I have to give a mention. She is friendly and helpful.
I have my order delivered directly from Burns and it always arrives promptly and in good condition.

A quick turnaround on orders. Very good. But where are all your lovely treats gone? ie Ocean bites.

Very helpful and quick response to my query a replacement box arrived very quickly thank you

Our 15 1/2 year old Labrador Retriever, Ruby had been getting very fussy in her eating and we noticed that the lamb in the wet tray food we had was one she would eat. It was hard to find a lamb only wet food. Thankfully we found Burns Lamb and Brown Rice. She loves it. So, no expensive waste of other flavours and Ruby is happily eating without pushing food around her dish. She now gobbles in down. Thank you

Arrived in good order. Dogs like it and the kibble size suits both of them. They seem happy and keep active. It’s easy and quick to feed them. If they have treats I can easily reduce their main meal. It does not smell bad. I can trust its ingredients not to change.

Fast and great delivery service. This food is the best I have found for my tummy tender girlie.. was sad when they stopped the smaller version but still good.

Easy to find what I was looking for

On time and helpful delivery driver

Quality company 5 star.
Been using Burns for nine years supplying quality dry dog food for my Hearing dog, had a problem with discount code sorted out by Ash order placed and dispatched within 24hours, also like new unmarked bags have had a bag go astray on previous order sorted and replaced with out any issues.

I have used Burns dog food for many years. The first time when I had a rescue fromMany Tears ansd since then I have always used it. Good food. Would recommend

Delivery man was excellent got in touch and came to my front door not throwing it over the back
Thank you .

Emailed them about poor quality of a bag of food.
Got immediate response - apology and replacement bag sent within a couple of days.
Excellent service.
Thank you

Easy to order from my account with Burns. Burns send email updates so you know when to expect your pets parcel.
Prompt delivery.
Great service!

There was a small issue with my order however this was quickly resolved by Vicky. She has restored my faith in excellent customer service. Thank you.