Burncoose Nurseries Recensioni 

229
•
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Ordered a eucalyptus nicholii from here and the overall experience was positive. The website feels a bit dated and archaic as a younger user but the plant I received looks incredibly healthy and well... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Very poor communication - no response to three enquiry emails until you buy something so don't bother to request or query in email as all ignored. Nothing in spam but nice touch. The owner obviously... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've had several plants from Burncoose since 2021. Everything arrives quickly in pristine condition. Their website is beautifully laid out, easy to find any plant (huge stock), and mercifully free of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been ordering plants from Burncoose for years now. Just received my newest order today and felt I should recommend them to anyone who's a passionate gardener. They have an excellent selection o... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Vivaio all'ingrosso

Scritti dall'azienda

A long-established mail-order plant nursery based in Cornwall that has a huge variety of trees, shrubs and herbaceous perennials. Our phones are manned seven days a week so feel free to call or email on info@burncoose.co.uk


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

229 recensioni

5 stelle
4 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(229)

38 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Received today a Magnolia Sieboldii…

Received today a Magnolia Sieboldii plant, really well packaged and protected, quick delivery and looks very healthy and a decent size too for the price, not overly expensive like some other online nurseries, will post a photo when planted.

15 febbraio 2025
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Risposta di Burncoose Nurseries

Hello Brenda, and thank you for such a lovely review. It will be great to see the Magnolia planted out too. Happy Gardening from everyone at Burncoose.

Valutata 5 stelle su 5

Best nursery I know

28 novembre 2024
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Risposta di Burncoose Nurseries

What more could we ask for! Thank you John, that is really kind of you to say. We really appreciate it.

Valutata 5 stelle su 5

Excellent care for plants and clients

Ordered several plants by phone - all going to different addresses with difficult names and location. Every item arrived in 2days, in perfect condition beautifully boxed and in spite of heavy and unexpected snow conditions. Thank you Burncoose for all the care you take both with plants and with your customers. I could not be more pleased.

20 novembre 2024
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Risposta di Burncoose Nurseries

We would like to thank you for leaving such a marvellous review. It is so nice to hear such positive feedback for all our hard work in making our valued customers happy with their plants. Happy gardening!

Valutata 5 stelle su 5

Thank you

As ever , beautiful range of plants and lovely customer focus. Thank you

19 novembre 2024
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Risposta di Burncoose Nurseries

Thank you! Really kind of you to leave such a positive review. Glad we could be of help.

Valutata 5 stelle su 5

First Order

The order arrived this morning very well packaged & intact although better tracking would be useful.

30 ottobre 2024
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Risposta di Burncoose Nurseries

Hello Keith and thank you for the great review regarding the packaging. Our team do a fabulous job and I will let them know. Many thanks

Valutata 5 stelle su 5

ordered another plant that was…

ordered another plant that was impossible to get elsewhere. came well boxed and beautifully grown. so excited to get this and so pleased with burncoose. have bought many plants from other nurseries and sometimes very very disappointed. so far not so with these people. it came in a couple of days from ordering too! many thanks

16 ottobre 2024
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Risposta di Burncoose Nurseries

Thank you so much Karen for leaving such a lovely review.
Very pleased we were able to help.
Best wishes from everyone at Burncoose.

Valutata 1 stelle su 5

A disappointed customer, be warned.

Bought two large liquidambar trees as had bought one previously which was excellent. This time however both had had their growing shoots cut out making them like lollipops. One of them looked as though it had been kept in the box for a while as the top growing shoots were all bent over as obviously restricted. Sad but won’t be using them again.

27 settembre 2024
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Valutata 5 stelle su 5

Cyathea Smithii

I ordered a Cyathea Smithii on Wednesday and it arrived today, Friday. I am delighted with this plant, it is quite rare and I have been trying to source this for the past 2 years. Great service and thank you. Jeremy.

18 ottobre 2024
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Risposta di Burncoose Nurseries

Hello Jeremy,
Thank you so much for taking the time to leave such a great review. We are so pleased that you managed to source the Cyathea Smithii at our nursery after your 2 year search. Kind regards and hope to see you again soon.

Valutata 1 stelle su 5

£40 for a plug which is not well…

£40 for a plug which is not well established to be sold. Died after a few weeks. Not worthy. Just to add that despite I have contacted the nursery as requested, I have not heard anything back from them.

31 maggio 2024
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Risposta di Burncoose Nurseries

Hello there, If you would like to get in touch with us regarding your plant order we would appreciate it and hope to resolve the problem for you. If you have any issues, the first port of call would always be to ring the office or or email us with any concerns you may have. Please include your order number and name.
We look forward to hearing from you.

Kind Regards

Valutata 5 stelle su 5

Good service

It's always better to be able to be there, choose and buy. Not always possible , so I trust to buy on-line and hope. Generally very good service and when I have had issues they are very friendly on the phone to resolve.
Delivery costs are not cheap but the courier company is careful.

9 agosto 2024
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Risposta di Burncoose Nurseries

Glad to hear we have been able to help with your enquiries and that you are pleased with our plants and customer service. Many thanks for leaving such a positive review.
Kind Regards

Valutata 5 stelle su 5

Excellent quality plants and well…

Excellent quality plants and well packed. Not delivered on date the courier notified, but Burncoose sorted things out very quickly and even phoned the next day to check plants had arrived. First rate service and a delivery charge of £20 for 8 shrubs in 4 boxes seems a bargain. Thoroughly recommended.

7 agosto 2024
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Risposta di Burncoose Nurseries

Dear Peter, we are so pleased your plants arrived safe and sound. Thank you for taking the time to leave such a lovely review and look forward to you ordering with us again. Kind Regards

Valutata 5 stelle su 5

Excellent plant supplier

I have bought plants from Burncoose for several years now and have found the staff unfailingly helpful and efficient. I have also made use of their design service which I can also recommend. Very informative website too. Good luck to them for the next 40 years!

7 agosto 2024
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Risposta di Burncoose Nurseries

Hello Iain and thank you for that splendid review. It really is appreciated and lovely to know that we have helped you over the years with your planting choices. Happy Gardening!

Valutata 1 stelle su 5

Standard delivery £13.95

Standard delivery £13.95, while the plant I wanted to buy was a pound more than that. I bought similar elsewhere with £8.95 delivery by APC Overnight. Burncoose won't get any business from me.

30 luglio 2024
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Risposta di Burncoose Nurseries

Very sorry to hear that you found our delivery costs too high. We are very open about our delivery charges and do not hide our costs in the price of the plant. We also offer an excellent Click & Collect service free of charge.
Many thanks for your feed back.
Kind regards

Valutata 5 stelle su 5

So helpful!

I had bought a special plant from another nearby nursery which had closed. My Rhododendron Fragrantissiimum was near death, so I called Burncoose hoping for a little advice, even though it was not their plant. The lady I spoke with WAS SO helpful, knowledgeable and generous, and now my plant is thriving. Thank you, Burncoose Nurseries!

2 giugno 2024
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Risposta di Burncoose Nurseries

Thank you so much for leaving such a lovely review! Really pleased that we managed to help. We all have a common interest in the well being of plants and customers and glad your Rhododendron is now thriving. Many Kind Regards

Valutata 5 stelle su 5

Exceptional service

Exceptional customer service and exceptional plants. Plants are packed well, so if delivery drivers decide to throw them around, it stays protected and soil doesnt move. Great range of plants and if they dont have your choice, they do their best to locate and send at a later time

23 luglio 2024
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Risposta di Burncoose Nurseries

Thank you so much Debbie for spending the time to write such a beautiful review, it really is appreciated. We hope you enjoy your plants and Happy Gardening!

Valutata 5 stelle su 5

Excellence all round.

We received our order today and are so very impressed with the quality and condition of the plants, the careful and effective packaging, speedy delivery and the excellent customer service.

11 luglio 2024
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Risposta di Burncoose Nurseries

Thank you so much for leaving such a lovely review. It is good to hear you have had such an excellent experience with our Nursery. Hope to hear from you again. Kind Regards

Valutata 5 stelle su 5

This company did as it said called me…

This company did as it said called me back when new stocks came in, many do not do this and now have a new customer

11 luglio 2024
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Risposta di Burncoose Nurseries

That's so good to hear Christopher. Thank you so much for leaving a lovely review and we hope to see you again soon.

Valutata 1 stelle su 5

Disappointing!

I’m really disappointed with the quality of plants received via mail order. One of the plants in particular was full of dead leaves and looked in a sorry state. There’s absolutely no way that I would have picked this up had I personally visited the nursery. I won’t be using Burncoose again.

4 luglio 2024
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Risposta di Burncoose Nurseries

Dear Toni, we are sorry that that there was an issue with some of the plants you recently received. Do please reply to our last email, as we are keen to resolve.
Kind regards,
Burncoose Nurseries

Valutata 1 stelle su 5

Very disappointed

Cotinus Coggygria Flame - The plant received had only just been potted into its 2 ltr pot and, therefore, had a very small rootball. When querying whether this plant was big enough to be planted out I was told to keep it in its pot until more substantial. This should be the Nursery's responsibility not mine. There was no label at all to say what the variety was. It could be anything. An expensive mistake. Will not use again.

18 giugno 2024
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Risposta di Burncoose Nurseries

Dear Brian,
We are sorry to hear of your concerns regards your Cotinus. We would encourage you to send us a photograph by email alongside your order details, so we can evaluate the issue and do our best to resolve. The email to send this to is: info@burncoose.co.uk
Kind regards,
Burncoose Nurseries

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