Burncoose Nurseries Recensioni 

I contacted their customer service email address enquiring as to the potential availability of a particular plant listed on their website. It was listed on the website as being available from May 25. I sent them email on 30th April 25.

I sent the email specifically to understand whether a more specific range of dates were available - so I could amend my own plans as necessary for planting out an area.

I was told that there were not sure of the exact date, depends on growing conditions & it would be best if I added my email against the plant to be notified.

One day after my enquiry on the 1st May 25 I received an automated email confirmation that the plant was available to purchase.

I think given the plant was clearly ready, or one day away from being ready to purchase - they could have been more proactive and unfortunately, they lost some sales due to their customer service on this occasion.

I took delivery today of s really lovely plant. I am extremely pleased with my purchase. It was delivered quickly and in great condition. Thank you so much.

Very helpful and speedy response. My tree arrived very quickly and in good condition. An old established company who have good quality plants

The 3 yr old camellia Donation I ordered was very much smaller (only about 6 inches high) than I anticipated from Burngoose's images, even allowing for their illustrative nature. At £24 plus delivery charges this is remarkably poor value for money. When I said how disappointed I was I was asked to send an image of the camellia and someone would get back. Having had no response after almost a week I contacted Burngoose again. Their response was "that's the size of a 3 yr old camellia" and as for the delay in responding "we're busy and that's the way it is'. Poor.

Went today and although it was raining still thought would give it a shot. The cafe is really just a tent cover with a few chairs and tables and open to the weather so didn't stop for that. Did however choose three plants only little ones and when got to the til found they were £11.50 each nearly left them but thought we had co.e all this way should go home with something. However, when we got to the til both the members of staff who I might add had seen us there kept continuing with their conversation and not acknowledging us at all. Eventually the member of staff took one of the plants scanned it and plonked it back on the counter not making contact and still continuing her conversation with the other person. Eventually the other person did apologise for as she put it butting in but continued to do so. This was our first visit her we found it very expensive and felt your members of staff were very rude indeed. Probably will not go there again. And certainly will discourage others to go there. I feel that although you have had gold at chelsea flower show a few times you really do need to get better than bronze for your customer care

Just had a delivery of several shrubs, I ordered, Absolutely thrilled, huge specimens, ( gonna struggle to hide these LOL) some already in full flower, so healthy looking, well packed, quick delivery.

Prompt reply to my query
about stock, easy to order,
excellent overnight delivery.
Ordered 9/4/25
Delivered 10/4/25
in sturdy box.
.

I wrote a review a couple of weeks ago very disappointed about Rhododendron Fragrantissimum not producing scent. A week after opening its flowers, the replacement one is now producing a lovely scent, and the old one is even producing a mild scent!
My experience was that these flowers smell as soon as they open.Manifestly, this was not the case with these plants. Might I suggest that a lot of upset, and a bad review, might have been avoided if it had been explained to me that this particular cultivar might take a few days to begin to produce scent? Customer relations are very important.

Used it before so found it straight forward.

Very clear, efficient and fast

I am an old Burncoose customer. Two years ago, I bought two Rhododendron Fragrantissimum. Neither produced any scent when they bloomed. Finally, after much debate, Burncoose replaced 1 Rhododendron.
They said the problem was the way I was cultivating the plant. Just today, the replacement is flowering: again scent-free. And as a life long gardener, and someone who has grown this Rhododendron before, I know the problem is the plant not the cultivation.
Then I ordered two Hamamelis Mollis two years ago.
One plant was manifestly a wild succour. After much debate, they finally agreed to replace that.
No apologies for all the time wasted, or for being sent the wrong plants.
I will never use Burncoose again.

Ordered a camellia for an anniversary gift, when received it was unhealthy looking and bug infested. Nobody responded to emails, so called directly, could not of cared less! I asked for a healthy plant to be sent out or a refund, they arranged for collection & informed me when collected I would be refunded. 10 days later yet again no correspondence & no refund!

I’ve been a customer for over 30 years and always been delighted with plants and the service. First place I go to when looking for special plants.

Absolutely brilliant service and superb plant.

Amazing service, ordered on Sunday, delivered on Tuesday. Shrub looks very healthy and good size.

This is my favourite Garden Centre. I love the walled gardens, the quality of the plants for sale and the staff are always so helpful.

Very high quality plants, good delivery, very good range. I've used for years. Sometimes can get things elsewhere cheaper, but if you want quality or a specific variety of a shrub/tree, my first place is Burncoose.

The two plants we ordered arrived three days later, well boxed, good size, in excellent condition. Everything good.

I have been dealing with Burncoose over the last few years and have always been delighted at their helpfulness and response. I live on Guernsey but buy more cheaply (including transportation costs) with a wider selection and healthier plants from Burncoose. Highly recommended.

I placed the order for two Gardenia plants on a Saturday. I wasn't expecting delivery for at least five working days. The doorbell rang today, and there were the plants I ordered. Less than three wirking days, and the plants are in very good condition. They were well packed and lost not a drop of soil.
An amazing company, I wouldn't hesitate to place further orders.
Thank you Burncoose!