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We are a family-run business providing chainsaw and forestry products to both professionals and home users. With over 25 years of experience in the arboriculture industry as skilled tree surgeons and foresters, our hands-on expertise means we only offer products we truly understand and use ourselves - both in the field and at home. We've been serving customers online for many years, starting on eBay in 2006 as a new retailer offering high quality, low priced chainsaw chains delivered straight to your door. We were also among the first to launch a dedicated website, offering a wider range of products and a more personalised service. In 2020, we sold that well known, long established business and took a short break travelling Europe on our motorbikes, a long-time dream now fullfilled! Now, in 2025, we're proud to launch Burden Arb Chainsaw Chains - building on nearly 20 years of e-commerce experience and over 10 years as an authorised Oregon main dealer. We continue our mission to provide quality products, outstanding value and friendly, knowledgeable customer service. Everything available on our website is actually in stock and ready for immediate dispatch with FREE delivery across the UK, including the Scottish Highlands & Islands, the Isle of Man, Isle of Wight and the Channel Islands at no extra cost. We also provide sameday dispatch of all orders placed online before 2.30pm and we have no minimum order value. We specialise in Oregon chainsaw chains, guide bars and sharpening tools for all types of chainsaws, along with a wide range of arborist and forestry accessories. We're always happy to offer advice and answer any questions by phone or email.
Park Road, DE11 0TU, Swadlincote, Regno Unito
Highly recommended. Outstanding prices and fast free delivery. Definitely give them a go.
Risposta di Burden Arb
Thank you Jim, we do our best to offer a first class service at all times and at the best prices. We only sell items we have on the shelf and can dispatch straight away to ensure fast delivery. I hope we can help you again soon.
Excellent service from a company that clearly cares about customer service. There was a slight issue with a component damaged in transit and they were super quick to respond to my enquiry and make sure the issue was resolved timely. Sadly, that doesn't seem to be the norm so it was a pleasure dealing with a company that cares!! Great customer experience. Thanks
Risposta di Burden Arb
You're welcome Andrew and thank you for your great review. Customer service is extremely important to us so we will always help sort out things like this straight away.
Excellent customer service like no other, quick response, consistency and help from actual people not some AI chatbot. Thank you!
Risposta di Burden Arb
We are pleased to have been of help Balint and we really appreciate your great reivew - no AI bots here, only real humans! We hope we can be of help again soon.
Its a rarity in this day and age to speak to real people. Its still more remarkable that they are polite, knowledgeable and efficient. I would(and have) recommended Burden Arb to others.
Ps they were also much cheaper and as fast as Amazon.
Strength to your arm Burden.
Risposta di Burden Arb
We were glad to be able to help you over the phone and yes being able to speak to real people is rare indeed which we don't agree with. It's also great to hear that the chains reached you there in beautiful Scotland so quickly. Thank you for your 5* review and recommendations too, it's very much appreciated.
Competitively priced, quality kit, well packaged and delivered pretty quickly for free via Royal Mail.
Will definitely be my preferred site for my next purchase, I can't fault them.
Risposta di Burden Arb
Thanks Carl, I'm glad your pleased with the Oregon Safety Kit and also the packaging we use to ensure items get delivered safely. We appreciate your business and look forward to helping you again soon. All the best, Karen.
Excellent service from Burden Arb! I was replacing my Echo pole saw, bar and chain with an Oregan bar and chain. Karen went to every effort to ensure that the bar and chain size were correct. Both fitted perfectly and I cannot recommend the service from Burden Arb more highly, thank you!
Risposta di Burden Arb
Thank you for your lovely review Helen, I was very pleased to help and am really glad we got it all sorted out. Hope we can help you again soon. Thanks, Karen.
I ordered a chainsaw bar and chain but had made a mistake with the compatibility. Burden Arb phoned me and corrected the order before delivery and couldn't have been more helpful.
Risposta di Burden Arb
Thanks for your 5* review Ben, we are glad to have been of help. We're always pleased to help customers avoid returns whenever we can and we hope you will back to Burden Arb again soon.
Can’t fault them. Great service. Had a personal phone call when they noticed that my bar and chain didn’t match up. Most places would have just sent them without even thinking. Will definitely be using again. Thanks
Risposta di Burden Arb
We like to help customers avoid a possible return so will always check when things don't match. It's easily done in this industry as there are so many different options and we are very pleased to be of help. Thanks for your great review and for your business too.
Great firm to deal with , they were very helpful with great product knowledge (where many other firms were unable to help) and my order came through in a couple of days,and was spot on and got me out of a real problem thank you
Risposta di Burden Arb
We were pleased to be able to help you get the right bar and chain for your saw Roger and appreciate your great review, thank you. You know where we are when you need anything else, we'll be pleased to help you again.
Excellent service. Easy to order website with fast efficient delivery. Quality replacement chainsaw chain.
Risposta di Burden Arb
Many thanks John, we're pleased that you are happy with our website, our service and the Oregon chain. Hope we can help you again soon.
who has time to research the bewildering number of different chainsaw/bar/chain combinations ahead of trying to convert a small chainsaw into a planking mill? not me, so lucky i stumbled across these guys, who answered my technical questions quickly & comprehensibly, saving me hours of time in pointing me to the bar i needed, even though it was one they don't actually stock, & also providing a link to the appropriate chain for it, which they do have. fast, free delivery on top of that, & i'm away! i'd always prefer to use a small company with real people in charge of it, doesn't always prove feasible when you're looking for obscure or specific things. but this time it did. thoroughly recommended!
Risposta di Burden Arb
Yes this is a very confusing industry Rich and we are always pleased to help our customers, even if it helps another company as well. We appreciate your great review and hope we can help you again soon.
I am extremely pleased with my purchase and the level of service provided by this company. They identified and corrected an issue before I was even aware of it, demonstrating a strong commitment to quality and customer care.
Karen from customer service also took the time to call and explain the situation in a friendly and professional manner. Her approach was so natural and reassuring that my wife assumed I was speaking with a friend. This kind of personal attention is genuinely appreciated.
I will certainly be purchasing from them again. Having dealt with many companies across the UK, I can confidently say that Burden Arb stands out—like Hesperus in the night sky—as a clear example of how customer service should be done.
Risposta di Burden Arb
Thank you for your lovely review Daniel. Great customer service is really important to us and we always treat people how we would like to be treated ourselves. We look forward to being of help again soon. All the best, Karen.
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