Buffaloex Recensioni 

I received my parcel on the 5th September and the parcel was tempered with (it had a hole). I contacted the delivery driver and he just read my text and never replied, I called him, he didn't answer my calls or returned my calls. I than decided to contact Shein because my parcel was from Shein, Shein confirmed that all my items were packed and dispatched correctly on their side. I than tried contacting Buffalo and sent them an email via the support email address - which was suggested by the whatsapp bot on the 6th September 2025 (it was over the weekend, so I didn't expect a response from them). On Monday the 8th September 2025, I tried communicating with them via whatsapp again, the whatsapp bot is as worse as their human agents. The bot kept on asking me the same questions and I couldn't get through the human agent. On the 9th September 2025 I called Buffalo and I spoke to Ayanda who told me to send pictures of my package and the missing item, I did that on the 9th September 2025. Ayanda never came back to me, and I called again the following week. I got hold of Ayanda again and I re-explained issue to her, and she said the support team will be contact with me via email as she has escalated my case. She also mentioned that she couldn't see my emails. Since then, I haven't heard anything from Ayanda or the support team. On Tuesday the 22nd September 2025 I called Buffalo again, this time I got hold of Ofentse, I had to explain myself again and Ofentse said she could see my whatsapps and not the emails I sent. She then asked me to reshare the pictures of the package via whatsapp and I did. Today is the 24th September 2025 and still nothing from Ofentse or anyone from Buffalo. This has been very frustrating and emotionally draining. It's a waste of my time and money because I constantly need to follow up and need to explain myself to show that nothing is done on their side regarding my case, because why must I explain myself all the time? Why are there no records of my calls regarding my case? The communication and service from Buffalo is daunting, frustrating, terrible and horrible for a consumer to experience. I am writing this to warn anyone who orders internationally and uses Buffalo as their courier service. Make sure you notify the e-commerce company you order from not to use Buffalo for your package delivery. For your safety and peace of mind, consider using reliable logistics providers with established reputations and good track records.

Need to sent a packet. Driver didn't pitch according to the collection timelines. When contacted the driver the person got arrogant with me.
Nr= 0. 6. 5. 8. 9. 8. 9. 7. 0. 2
Name= Gee Simons (WhatsApp profile)

Received msgs from both Buffalo and the driver that it will be collected within the next 2 days. That was Wednesday. It is today Saterday and no sign of the driver.

I will not accept service like that. And will not deal with arrogance and disrespect from a driver. Buffalo should not send the same driver for the pick.

You have poor service. You delivered my package on the 31 July 2025 and i booked the return. They collected on the 3rd of August 2025 on 4th of August 2025 they deliver it back to me with out returning it to Temu. I told the driver to to return it to Temu. After week I went straight to their warehouse they gave another tracking number on the 25th of August 2025. I received a WhatsApp teling me to pay R164,00 to reschedule my delivery.
I tried so many times to call but no help. The my parcel was canceled I must rebook collection while the package is on them. I did rebook and the driver came I told him that the package is on them. I call the driver the following day to check but no help. Now they canceled it again. This buffalo logistics doesn't care about us. There's this guy in Mthatha warehouse call Thabo He knows where is my package. I think we need to go to court about this.

My package was supposed to be delivered today, but I received a mail stating that it was incorrectly allocated. The call centre told me the package was allocate to a driver that does not deliver in my AREA, haha - how ridicuous - so the product I needed this weekend, will only arrive next weekend. Great service (sarcasm of course)

If there was a choice to give 0 stars I would!! Absolutely terrible service, emails are invalid and the number won't work.I have been waiting for my package that they said would have been delivered already. I don't understand why the Shein company uses them. THE WORST LOGISTICS COMPANY TO EXIST!!!!!!!!

I've always had bad experience with Buffalo it's been 15 days + since my order is out for delivery whenever I try to call they kept on telling me that my parcel is with the third party of which was a lie then today they say the driver was hijacked! I'm so mad!

The worst of them all. Tried contacting the over 10 times with no avail the given email address is invalid. The number on WhatsApp it’s just a bot you never talk to a live agent. I WILL NEVER USE their services again even when you call them they won’t answer and I’ve been waiting for my parcel for so long

Spoke to a very rude call center agent called Kamohelo she even threatened to drop the call they’ll leave you on hold without even politely asking you to hold, I had to call them twice regarding the mix up they did with my order!

I honestly don't know why the reviews are so bad for this company. They are the best I've used in South Africa and I've used over a dozen in the last 5 years of living here. The mail here is just terrible, period. I don't know what the problem is here, but one time I had a package get lost in a blackhole or something and I went to the post office and they started flipping through a 10 year old, dirty, handwritten logbook for my package so that might have something to do with it... But anyways, Buffalo's tracking was extremely informative. I must have had over 20 updates, sometimes 4 or 5 in a single day. From arrival, to processing, to what they were preparing my package for next. The package arrived early and the only thing I'd change is that last update. For some reason, it does say "out for delivery" as soon as it arrives at the final hub for delivery. And it might take 2 or 3 days for them to actually put it on a truck and take it to your street. But fortunately, after using them, it's perfectly fine because it doesn't just say "out for delivery" those three days like the people who only have something bad to say, no, I got 3 updates, one being a text from the driver himself saying he's coming with my package and to let him know if I'm not in today. So, nothing's perfect, but this is as close as it gets in South Africa... This company was extremely efficient and a breath of fresh air if you ask me.

Buffaloex is the worst courier service.I waited for my delivery while it said out for delivery for 2 days nothing came.There is a lying driver said to the company they came and call but luckily I was at home waiting.
I don't think there is something to improve they did this last so why don't they give other companies a chance and just shut down

Worst logistics company I've ever dealt with. They have 10000 different stories as to where and at what stage of delivery your parcel is. Their communication is pathetic and ons each contact platform everyone of their agents have different info with regards to the cargo in transit. I won't ever purchase from a supplier using Buffalo again. And the staff is rude, probably due to being understaffed. I wish Shein could rather make use of a different courier service

Their drivers don’t call whenever they can’t find my location on their GPS, instead they return with my order. It’s my second order that I’m waiting for this week and I had to call customer service to ask where the hell is my order

One of the worst courier companies in South Africa, still waiting for my order called, emailed and WhatsApp them multiple time everything they say my package is on it's way still waiting. It's been 2 weeks now.

Pathetic service. Still have not received my delivery.
Automative responses on WhatsApp and email. Have not been able to get hold of an actual person. No responses to my question about their physical address to go pick up my delivery myself. I am highly frustrated. Marianne.

Pathetic service altogether, no attention to detail as they kept sending my item to the wrong address for the entire three weeks and I didn't receive the package to date. I think that their service needs to be exposed to even larger audiences perhaps because frankly speaking with the kind of service they provided I don't even think that they care for company costs either because why do they deliver packages to wrong addresses don't they verify client's details....

I buy from TEMU and Buffalo never deliver. They refuse to phone to say they are at the door. We live in South Africa, it has to be handed over to the purchaser. So it's a scam. I pay courier costs and they don't deliver. TEMU needs to investigate with Buffalo international. We are being scammed. Just PHONE ME and I will kjiw you are at the gate!!!@

Waiting for 3 days for my parcel to get delivered, everyday it is out on delivery and I still have not received my pRcel

Shipment delayed for weeks. Finally get to collect. Arrive back in Pretoria only for Buffalo to let know they missed one parcel. After checking all holders found 7 boxes are missing. One box not part of consignment. Question is were the 7 boxes stolen internally? Shockingly bad service. Unreliable and incompetent

If I could give it a half star I would , this is the worst courier option I've ever used , my parcel have been delayed so many times I'm even tired on the back and forth via emails because there's literally no solutions, I wouldn't recommend

I’m very frustrated right now i am not happy with your service I was supposed to get my order last week and one that really piss me off is that you don’t even call or something I am the one I called everytime asking about my order. Your service is really bad and pathetic. I want my order asap. Bad bad service the thing you are good at is asking lot of money for customs. Make sure make order is not demaged or lost. Buffalo logistics you are full of shit