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Scritti dall'azienda
Brooks Brothers is an icon of American style, with a heritage that dates back to 1818. For more than two centuries, the brand has been synonymous with quality, craftsmanship and timeless elegance, playing a defining role in shaping modern menswear and womenswear. Throughout its long history, Brooks Brothers has remained a trusted reference for those seeking refined, classic and enduring style.
The brand is widely recognized for introducing iconic garments such as the button-down shirt, which has become a cornerstone of contemporary wardrobes around the world. By consistently blending tradition with innovation, Brooks Brothers creates collections that remain relevant across generations while respecting its rich sartorial legacy. Each piece is designed with great attention to detail, using carefully selected materials and refined tailoring techniques to ensure comfort, durability and an impeccable fit.
From formal tailoring and businesswear to smart-casual essentials, Brooks Brothers offers versatile collections suitable for a wide range of occasions. Whether for professional, casual or special moments, the brand maintains a classic and sophisticated aesthetic that reflects its commitment to excellence and timeless design.
At Brooks Brothers, style goes hand in hand with service. The brand is dedicated to providing a reliable, transparent and refined shopping experience, both online and in-store. Customer satisfaction is at the heart of everything we do, from product development to post-purchase support.
Our customer care team is committed to assisting customers with professionalism, efficiency and attention, ensuring that every interaction reflects the values of the brand. By combining a rich legacy with a modern approach to fashion and service, Brooks Brothers continues to stand as a trusted choice for customers who value enduring style, exceptional quality and a customer-focused experience.
4,2
17 recensioni
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It is easy to buy and super customer service
Risposta di Brooks Brothers
Hi Jakob, thank you for sharing your feedback. We’re truly happy to hear that you found the purchasing process easy and appreciated our customer service. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
When I receive offers of discounts it is very difficult to find them in your website
Risposta di Brooks Brothers
Hi Claudio, thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties accessing our promotions, and we appreciate you bringing this to our attention as we continuously work to improve the online experience. We encourage you to contact our Customer Care team, who will be pleased to assist you.
Brooks Brothers Customer Care
Risposta di Brooks Brothers
Hi Carla, thank you for sharing your feedback. We’re glad your experience with us met your expectations and hope to welcome you back again soon.
Brooks Brothers Customer Care
One of my favourite brands. Very nice fabrics and really descent time assistance for sending packages.Thanks.
Risposta di Brooks Brothers
Hi Γιάννης, thank you for sharing your feedback. We’re delighted to be one of your favourite brands, and we hope to continue inspiring you with our upcoming collections and new arrivals. Thank you for choosing us.
Brooks Brothers Customer Care
The high quality of these shirts fabric we all know about it. The online service was impeccable. I ordered to try/fit and then sent back and forward until I got the exact measures I wanted.
Risposta di Brooks Brothers
Hi Carlos, thank you for sharing your feedback. We’re pleased to hear that you appreciate the quality of our fabrics and that the entire online process was seamless and efficient. We look forward to welcoming you back soon.
Brooks Brothers Customer Care
As I said, the quality of your shirts have come down. It now seems that you are manufacturing shirts especially for your sales ! Not left over from previous collections.
I shall not buy from Brooks again in the future.
Risposta di Brooks Brothers
Hi, thank you for sharing your feedback. We’re sorry to hear that your purchase did not meet your expectations. Quality and craftsmanship are core to our brand, across all collections. We have contacted you directly to gather more detailed feedback, as we would appreciate the opportunity to look into this further.
Brooks Brothers Customer Care
Order process and delivery is excellent. Descriptions and photos on website could be better, never exactly as expected.
Risposta di Brooks Brothers
Hi, thank you for sharing your feedback. We’re happy to know that everything went smoothly from checkout to delivery, and we appreciate your input regarding our product descriptions and photos, it helps us improve.
Brooks Brothers Customer Care
Brooks Brothers clothes are a must have for me. Excellent fabrics very fast delivery services and especially the shirts are second to none
Risposta di Brooks Brothers
Hi Ioannis, thank you for sharing your feedback. We truly appreciate your loyalty to our brand and to our shirts: we are deeply committed to selecting the finest fabrics to ensure the highest quality. Thank you for choosing us!
Brooks Brothers Customer Care
Delivery on time, and products are in good condition.
Risposta di Brooks Brothers
Hi Kb, thank you for sharing your feedback. We’re glad to hear your order arrived on time and in perfect condition. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
I always bought Brooks Brothers in Spain and now we can have the same quality online.
The best Shirts and Suits!
Risposta di Brooks Brothers
Hi Juan, thank you for sharing your feedback. We’re delighted to know you can enjoy the same quality online and that you appreciate our shirts and suits. Thank you for choosing us!
Brooks Brothers Customer Care
Sito molto intuitivo e facile la scelta, prodotto arrivato in tempo. Come da descrizione. Adoro le camicie di Brooks Brothers
Risposta di Brooks Brothers
Ciao Fabrizio, grazie per aver condiviso il tuo feedback. Siamo felici che tu abbia apprezzato l’esperienza sul sito e le nostre camicie. Speriamo di rivederti presto!
Brooks Brothers Customer Care
avendo dubbi sulle istruzioni di lavaggio del capo ho chiesto aiuto al team di supporto che in poco tempo mi ha fornito le indicazioni necessarie.
veloci e gentili, grazie
Risposta di Brooks Brothers
Ciao Sergio, grazie per il tuo feedback. Siamo felici che il nostro team di supporto sia riuscito ad aiutarti rapidamente fornendoti le indicazioni necessarie. Grazie per averci scelto.
Brooks Brothers Customer Care
Brooks Brothers customer care has been extremely effective and prompt in addressing my personal complaint. They took action not only to resolve my request, but also to ensure the retention of a loyal customer. I was genuinely impressed by their responsiveness and professionalism. In such a vast online marketplace, this level of personal attention truly stands out. Great Job!!
Risposta di Brooks Brothers
Hi Gianni, thank you for sharing your feedback. We’re delighted to hear that our Customer Care team was able to assist you promptly and professionally, we truly appreciate your kind words.
Brooks Brothers Customer Care
I recently purchased the Relaxed Fit Boxers and non-iron shirts from brooksbrothers.eu for my father and my husband, and I’m very happy with the experience. The quality of the fabrics is excellent you can really feel the difference. The items fit well, and have held up nicely after the first wash. It was a great choice for gifts, and both of them were very pleased!!
Risposta di Brooks Brothers
Hi Giulia, thank you for sharing your feedback. We’re truly happy to hear that the boxers and non-iron shirts were a great gift choice and that their quality and fit met your expectations. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
I am a loyal customer of the brand and every purchase confirms the quality of the products. The shirts are excellent and now indispensable. Always a reliable choice!
Risposta di Brooks Brothers
Hi Alessia, thank you for sharing your feedback and for your continued loyalty. We’re delighted to hear that our shirts consistently meet your expectations. Your trust truly means a lot to us.
Brooks Brothers Customer Care
I have placed a few online orders and had a very good experience. The shipping service was fast and the items were of good quality.
Brooks Brothers is definitely a great option for gifts for family members and partners.
Risposta di Brooks Brothers
Hi Margherita, thank you for sharing your experience with us. We’re happy to hear that you were pleased with both the shipping service and the quality of our items. We look forward to assisting you again.
Brooks Brothers Customer Care
I have been a regular customer for several years - both online and onsite. After having some issues with a return, they did call me to solve the case. Good job.
Risposta di Brooks Brothers
Hi Mika, thank you for sharing your feedback and for being a loyal customer over the years. We’re glad to hear that our team was able to assist you and resolve the return issue. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
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