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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Stuart Wilkes and Ben Smart attended my property for the fitting of a new kitchen last week and the week before and I have to say I was absolutely thrilled with the finished results. Not only that -... Leggi di più

Valutata 5 stelle su 5

Always a great service offered by the Bromford team. They are very prompt in responding to any repair requests. Customer service experienced from Dawn on my most recent telephone callback was... Leggi di più

Valutata 5 stelle su 5

The bathroom fitters were brilliant very professional and did a very good job. Didn't leave anything unturned ensuring everything was completed to standard. Jack kept me informed throughout the proce... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I'd leave zero stars if I could absolute joke! Company policies mean nothing to them They even try to carry out structural work without building regulations approved by the council (I rang Building... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Associazione edilizia

Scritti dall'azienda

We're proud to be one of the largest housing associations in the country, with over 47,000 homes across central and southwest England. But what really matters to us is not just the homes we provide, but the people who live in them. We care deeply about the 110,000 people who call our homes their own, and we want to help them thrive. We believe that a safe, warm, and secure place to live is just the beginning. With the right support and someone who believes in your potential, there’s no limit to what you can achieve. Our customers are more than just tenants. Whether you're renting a home, garage, or commercial space we’re here for you. That’s why we invest in relationships and work hard to connect with every person. When our customers succeed, we succeed—and that success drives us to do even more. You can get in touch with us by visiting https://www.bromford.co.uk/get-in-touch/ And at Bromford Sales, no matter what your home ownership goals are, we help them to become a reality. Whether you're taking your first step onto the property ladder, are an existing Bromford homeowner, or seeking a fresh start, we're here to help you on your journey. Visit www.bromfordhomes.co.uk to find out more.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

635 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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4,3

Tutte le recensioni

(635)

307 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I highly recommend Jack Chance for his…

I highly recommend Jack Chance for his excellent work fitting my kitchen. He did a fantastic job and completed everything to a very high standard. Jack is kind, respectful, professional, and was a pleasure to have in my home. I am very happy with the finished kitchen and would definitely recommend him to anyone looking for a reliable and skilled kitchen fitter. Thank you, Jack, for all your hard work!

15 luglio 2026
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Risposta di Bromford

Wow! What a lovely review! Thanks for taking the time to write this, Amal! We'll let Jack and the Team know how well this went for you!

Valutata 5 stelle su 5

Rick jones& Lee w

Rick jones& Lee
Very good job
Very quick

17 luglio 2026
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Risposta di Bromford

Thanks for taking the time to leave a review! We'll be sure to pass this on to let them know how happy you are with the works that were carried out!

Valutata 5 stelle su 5

Job well done

Lee was very helpful and advised of when he was finished. Very professional in his approach in all quarters.

17 luglio 2026
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Risposta di Bromford

I'm so glad that Lee did such a good job here Tony! Always nice to hear when things have gone right!

Valutata 5 stelle su 5

Ben Wilson came out to my property…

Ben Wilson came out to my property today on an emergency repair. He was here less than 2 hours after I reported the repair. He was very friendly, helpful and had the problem fixed quickly.

17 luglio 2026
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Risposta di Bromford

Thanks Cherelle! So happy to hear this was attended and sorted so quickly! We'll let Ben and the team know how happy you are with the service!

Valutata 5 stelle su 5

Lee and Kyle did an amazing job for me…

Lee and Kyle did an amazing job for me and were very quick and tidy. Super kind guys!

17 luglio 2026
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Risposta di Bromford

Thanks Rosie - it's always nice to read such lovely words and know that we've completed this in such a professional manner! We'll be sure to pass this on!

Valutata 5 stelle su 5

Very efficient

Very efficient, friendly and professional.
Ben Wilson carried out the job on fixing my window that would not open.

17 luglio 2026
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Risposta di Bromford

Thanks Becky! What a lovely review - thanks for taking the time to send that! We'll pass this on to Ben to let him know!

Valutata 5 stelle su 5

5 star review for Lee & Dave

5 star review for Lee & Dave who replaced a fence at our property today. Two lovely blokes who are a credit to Bromford and did an amazing job on the fence. Super pleased with it. Thanks very much :) x

16 luglio 2026
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Risposta di Bromford

Thanks for leaving such a nice review, Debbie! It's so nice to hear Dave and Lee did such a lovely job here, and that you're so happy with the works!

Valutata 5 stelle su 5

A lady called Nikki was very helpful…

A lady called Nikki was very helpful and very polite I give her a 5 ⭐ rating she was lovely ☺️

15 luglio 2026
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Risposta di Bromford

We are so happy to hear about your positive experience with our team member. We appreciate you sharing your kind words. I will be sure to pass the information to Nikki
Kind regards
Julie

Valutata 5 stelle su 5

Garden Gate

Tom and Matt carried out work at my property fixing my gate! They both did an excellent job. They are a credit to the team. Thank you both

13 luglio 2026
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Risposta di Bromford

We are so pleased to hear about your positive experience with our team's work on your gate. We appreciate your kind words.
I will pass your thanks onto the engineers Tom & Matt
Kind regards
Julie

Valutata 5 stelle su 5

I have been a customer for over 3 years…

I have been a customer for over 3 years and I have never had a bad experience the hole is amazing the rent is affordable and the repairs service is very reliable. I feel safe and able to thrive just as Bromford aim for.

14 luglio 2026
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Risposta di Bromford

Good afternoon Jamie

We're so happy to hear about your positive 3-year experience with us! We appreciate you recognizing our affordable homes and reliable repair service. We are glad we help you thrive.

Thanks
Sue

Valutata 5 stelle su 5

Si Morgan - fixed door handle - Jefferies

Si Morgan came to fix a door handle that had broken. Great chap, turned up, polite, did the job, had a cuppa, chatted about dogs and allergies and off he went. I rarely have issues with the trades, they are consistently brilliant.

Now, the systems and processes at Bromford... yikes!! Need to seriously review these and how they communicate with each other (if at all).

14 luglio 2026
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Risposta di Bromford

Good afternoon Emma
We're delighted to hear about your positive experience with our colleague and the excellent service provided. I have forward this to the engineer.

We also appreciate your candid feedback regarding our systems and processes. We are continuously working to improve our internal communications and overall efficiency.

Many thanks
Sue

Valutata 1 stelle su 5

Bromford Dont help with open reach

We have been with Bromford for years now.
In our current property we have terrible internet service , We have spoken to open reach but they cant do anything with out Bromfords permission but of course Bromford will not do anything about it. We have spoke to our neighbourhood coach about it ,we have sent sooo many messages to him but he would rather ignore them or tell us things we have already done. All Bromford need is to give permission to open reach to install fibre cables. We have sent them a request form ect but still nothing. We have never been late on rent we do everything right but they dont want to help and sort things out. Im sick of tryng to sort this they dont want to help they have no intention of helping. If you want something done dont bother to ask them they wont help you. Been going on for 4 years.

14 luglio 2026
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Risposta di Bromford

Good afternoon Simon
We appreciate you taking the time to share your long-standing concerns regarding the internet service at your property. I understand that openreach would need to request permission for the work to be done on the property

You can however request this by going on on website https://www.bromford.co.uk/help-and-advice/request-permission-to-make-a-change-to-your-home-alterations/

Fill the form in and send this to us

Many thanks
Sue

Valutata 5 stelle su 5

Was quick and done the job properly…

Was quick and done the job properly very happy and his name was Simon m

14 luglio 2026
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Risposta di Bromford

Good afternoon Ryleigh

We're delighted to hear our service was quick and effective, and we appreciate you sharing your positive experience with us.

Thanks
Sue

Valutata 5 stelle su 5

4 jobs were completed within an hour but to a high standard!

The man who came out to do 4 jobs for me (Richard H) was absolutely lovely! Very quick but efficient! All 4 jobs were complete within around an hour which I was very impressed by as I was expecting the jobs to take at least a couple of hours to complete and they were done to a high standard! He was also very polite! :)

13 luglio 2026
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Risposta di Bromford

Good afternoon Chels
We're so happy to hear about your positive experience with our service! We always strive for efficiency and politeness, and it's wonderful to know we achieved that for you.

Thank you for your kind words.

Sue

Valutata 5 stelle su 5

Rick was amazing

Rick was amazing! Went out of his way to get my repair sorted for me ASAP! And such a lovely guy.
Thank you!

14 luglio 2026
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Risposta di Bromford

Good afternoon Hannah
We're so happy to hear our team provided such excellent and prompt service. We appreciate your kind words!
Thanks
Sue

Valutata 5 stelle su 5

Hi, spoke to sharleen.

Hi, spoke to sharleen who i found respectful and very helpful.

14 luglio 2026
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Risposta di Bromford

Good afternoon Paul
We're so glad to hear that our team member provided you with such respectful and helpful assistance. We appreciate your kind words.

Many thanks
Sue

Valutata 5 stelle su 5

Sam & Andy attended my property today…

Sam & Andy attended my property today to carry out the final stage of repairs to a window job thats taken a long time to resolve. Sam came a few days ago and managed to establish what the problem was after numerous people attending. The 2nd time hes resolved an issue. Top guys lovely and friendly and talked me through what was being done.

9 luglio 2026
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Risposta di Bromford

Hi Jade, thanks for taking the time to leave such a lovely review! I'm happy that Sam and Andy were able to get a long standing issue completely rectified!

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ Outstanding service from Tom and…

⭐⭐⭐⭐⭐ Outstanding service from Tom and Matt

On 8th July, during the amber weather warning, Tom and Matt came to install a new drainage channel outside my home for Bromford. The area they were working in is a real heat trap, with the sun beating down on them for most of the day. They worked tirelessly from just after 8:00 am until the job was finished, despite the intense heat, and never once complained.
Seeing how hard they were working, I made sure they had cold drinking water in pint glasses and gave them ice poles to help them cool down. I also encouraged them to take regular breaks in the shade and stay hydrated because they were working in such difficult conditions. Their dedication, work ethic and positive attitude never changed, and I really appreciated the effort they put in.
Before they started drilling, they thoughtfully advised me to close my doors and windows to stop dust getting into my kitchen, which showed how considerate they were.
Unfortunately, I had to leave because of an emergency. When I returned, I was delighted to see they had carefully put all of my large plant pots and garden items back exactly where they had found them. They left everything clean, tidy and looking as though they had never been there, apart from the excellent new drain.
The quality of the work is outstanding. The new drainage channel means that when it rains I should no longer have to walk through puddles to leave my home, which will make a huge difference because of my mobility issues.
Thank you, Tom and Matt, for your professionalism, kindness, respect and hard work. You are a real credit to Bromford, and I hope this review recognises the excellent service you have provided.
⭐⭐⭐⭐⭐ Five stars , thoroughly deserved.

8 luglio 2026
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Risposta di Bromford

Thanks for such an in-depth and positive review, Sheryl! I'm happy to hear Tom and Matt will able to carry this work out in such an efficient and tidy manner!

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