Bromford Recensioni 

Lovely chap called Sam has done a wonderful job and I am very happy with it.

Happy with the work Adam & Lee carried out today and went beyond to solve my issue in my kitchen and bathroom . Really polite and kind and both took very good knowledge when explaining about my toilet and tap and flooring .
Thank you again guys!

Had rick the engineer come round and sort my bath taps out and did exactly what was need as where all the people on the phone at bronford were useless

Ignore the propaganda on the side of their vans, this company doesn't care about you. They only care about making money and keeping that money.

They take money from you at every opportunity and refuse to properly maintain properties or invest in long lasting repairs that would actually save them money down the line.

Not to mention all the communities they destroy by moving absolutely horrible scummy families right into the middle of them.

Thinking of moving into a new home?Reconsider if Bromford or similar housing associations have properties nearby.

Whoever thought privatising social housing would be a good idea was an idiot.

Received an email 29/6/26 from Bromford asking to complete a customer survey.

Positive: step up from the last time they asked me for a review - Feb '26, just after I received a decision from the HO of Severe Maladmin (published in May '26 Learning from Maladministration report on HO public website ID 2025 23918)

The Feb call breached my R Adjust's Order signed to HO just 72 hrs before - at least this one came within my agreed hrs & comm pref's.

Negative:

The case I took to HO was 1 of 3 major issues over 6 or so yrs, ranging from malicious complaints to try & evict me, where medical pro's & advocates could't stop Bford/Merlin pursuing this, taking mnths to resolve til apology was finally given & I got my full tenancy given back.

(Bford likely have a diff recollection to paper evidence)

Come 2021, my bathroom disab adaptations were botched by the occ therapy depts contractors.

When I complained I was met w/ foul language targeting my disab (engineer did admit & apologise later) but Bford refused to finish the adaptation for well over a yr w/ HO dispute resolution involved.

They eventually apologised just before HO progression, once again promising to note my disabs & RA's & promised I'd never have another experience like this again.

Along came Dec '24 & dread of another major repair report: leaking window pouring into my living room & mould while dealing w/ signif health issues & a case around my pers safety (domestic) involving authorities. (Bromford mgmt chose not to safeguard - my then coach did all poss to help me anyway - sadly he left - as most tenant focused coaches do in my yrs at the property).

6 mths in, repairs still not done, multiple surveys, unannounced visits, rude contractors, usual disorganised run around, a Stage 1 went in - nightmare began.

This complaint's led to my support dog being manhandled, photo'd covertly, more malicious neighbour complaints put to me & withdrawn when proved false, being falsely told I have no permission for my "pet" which i had got in 2021, stories by 2 engineers re a phone being hit ("co-incidentally" raised exact same day as council & HO gave Bford notices of investigation), contractors coming w/ no equipment, demanding to use mine as they'd been told I had ladder they needed.

All this despite CCTV evidence proving events didn't/did happen, contractors & area mgrs making derogatory & threatening comments at my door, a Home Improv Notice that Bford ignored (withholding repairs always a pattern when making complaints) w/ Cat 1 & 2 hazards. (Bford deny mould is Awaabs Law if they already knew about it for a yr.)

By this point Bford knew they were under HO scrutiny, so I assume they needed a reason to discredit me, & in a now pattern make life more difficult as always happens when concerns are raised, in my experience.

Want to say the Severe Maladmin ruling curbed the behaviour, as HO did great job, BUT things only escalated, during & after, w/ further Stage 2's now being actioned & external authorities placing safeguarding markers on my home to allow my right to quiet enjoyment & let me deal w/ the difficulty of being disabled, til the cases are resolved, to give me some respite from the blow back I get since making the most recent complaint & HO ruling specifically.

A Risk marker was placed on me just 24 hrs after HO ruling - only became aware of this after replying for a SAR (heavily redacted) 2 mths after HO ruling.

Reason for this changes depending on who Bford are giving it to, me or the HO (version to HO risk marker only way to note my request for 2 ppl - a request I didnt make).

Medical advice & disabs repeatedly ignored.

Bford admit they've no clinical experience but feel their opinion of whats best for my health supersedes that of GP/Consultants.

Despite the HO ruling, letters to CEO & Board & yrs of apologies, Bford wont change.

I could stay quiet, but after yrs of this, Im speaking out & not backing down, in exchange for goodwill compensation.

I checked w/ my Advisors who confirm'd Im able to give a review while matters progress, since I have been asked for it, despite my making clear to CEO & Board what the issues are (repeatedly)

My services are now restricted, as I've been Flagged for "frustrated w/ my experience of" their behaviour (for which HO ordered compensation), & its likely Bford will not take kindly to an honest review of yrs of shocking experiences.

I should say Bford largely disagree w/ cctv evidence as staff say they have a different version to time stamped media so this on balance isn't conclusive?

This isnt just poor performance, it's absolute indifference to me & formal authorities & is now perceived punishment for legitimate complaints.

Not been easy but my advice is dont give up no matter how daunting, there is help out there.

Hopefully the f/back given as Bford asked for will be useful.

Brilliant service again from Rick & Lee, fixed our garden fence! Very friendly, even played with our dog

Came to investigate a door issue. Fixed it, was friendly and called beforehand to let me know he was on his way.

I spoke to Macey over the phone in regards to organising a repair. She was absolutely lovely, took what I said seriously and provided multiple dates of engineer availability for me to choose from. Asked if there was anything else she could help with, which there wasn't, and we ended the call. Very pleasant lady and her call back time was swift. Thank you Macey xx

Only been with bromford for nearly 9 months now and we have never had a problem at all with anything we had to have done in the house. Everyone who's been out have been really friendly and have done a fantastic job. I used to live in a council house and i would never go back to being a council tenant again. Bromford have been fantastic from day 1 and I am so glad I chose to move in to a bromford house 🙂

Rob did a really good job fixing my shower. He was very friendly, polite and helpful.

My Mum @ beaumoor had new windows installed today and very happy with both workmen. Ben and Leroy they done good job and very polite .

I had to rearrange my boiler service check and I rang through and spoke to an adviser from Bromford - Laura Smith.
She was kind, considerate and very professional giving me alternative dates.

Richard H was polite and fixed my repair quickly, he also left the area clean

Lee came to my mother in laws house to repair a broken path. He was polite and professional and when he carried out the job and was very tidy.

My experience was 1st Leon who re-furbished my kitchen was Polite, Cheerful,Good company and worked very hard . When someone is in your home for 2 weeks I got to know him well. He was everything I wrote above.He did a perfect job in my kitchen. It now feels like my kitchen. Thank you Leon.

I rang in to report a repair and spoke with Macey. Macey was extremely polite and helpful. Macey showed a truly genuine level of kindness and support.
If it were not for the wonderful staff who answer the phone....I would give bromford a minus if I could.

Had a new kitchen fitted absolutely over the moon with it, the guy who fitted it was always on time and worked extremely hard and the other workmen who cane out were the same as well, a huge thank you to everyone involved I really appreciate it thank you

Would have chosen 0 stars if that was an option! Currently sat in my house that smells like a sewer, absolutely dreading this next week with the heat that’s forecast. Reported an overgrown tree in my garden approx 2 years ago. It’s pushing up the patio/slabbed area in garden making it dangerous. My grandson fell over one recently and cut his toe 😡 tree was surveyed over 18 months ago and was told it needs to come down. Some of the slabs where the drains are are cracked and broken due to the tree roots. Now in a situation where had to call emergency service on Saturday night due to downstairs flooding with sewage, lovely guy come out but unfortunately couldn’t sort. Drainage company were supposed to call Sunday, surprise surprise no call. Called again Monday morning and still no joy. Had no record of the call out and they are arranging another repair request.!!! If they had sorted the situation with the tree in a reasonable time I’m 99% positive I would t be having this issue. Off to see my local MP as it’s making me ill

Richard came to unblock my sink. Very polite did the job properly no mess. Very happy customer.