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Valutata 5 stelle su 5

Stuart Wilkes and Ben Smart attended my property for the fitting of a new kitchen last week and the week before and I have to say I was absolutely thrilled with the finished results. Not only that -... Leggi di più

Valutata 5 stelle su 5

Always a great service offered by the Bromford team. They are very prompt in responding to any repair requests. Customer service experienced from Dawn on my most recent telephone callback was... Leggi di più

Valutata 5 stelle su 5

The bathroom fitters were brilliant very professional and did a very good job. Didn't leave anything unturned ensuring everything was completed to standard. Jack kept me informed throughout the proce... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I'd leave zero stars if I could absolute joke! Company policies mean nothing to them They even try to carry out structural work without building regulations approved by the council (I rang Building... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Associazione edilizia

Scritti dall'azienda

We're proud to be one of the largest housing associations in the country, with over 47,000 homes across central and southwest England. But what really matters to us is not just the homes we provide, but the people who live in them. We care deeply about the 110,000 people who call our homes their own, and we want to help them thrive. We believe that a safe, warm, and secure place to live is just the beginning. With the right support and someone who believes in your potential, there’s no limit to what you can achieve. Our customers are more than just tenants. Whether you're renting a home, garage, or commercial space we’re here for you. That’s why we invest in relationships and work hard to connect with every person. When our customers succeed, we succeed—and that success drives us to do even more. You can get in touch with us by visiting https://www.bromford.co.uk/get-in-touch/ And at Bromford Sales, no matter what your home ownership goals are, we help them to become a reality. Whether you're taking your first step onto the property ladder, are an existing Bromford homeowner, or seeking a fresh start, we're here to help you on your journey. Visit www.bromfordhomes.co.uk to find out more.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

635 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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4,3

Tutte le recensioni

(635)

307 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Jordan

Jordan
Sorted my garage lock n door frame

Really nice guy, sorted it within minutes despite the key n lock confusion.

Thank you

27 luglio 2026
Non scritta su invito
Logo di Bromford

Risposta di Bromford

We are so glad to hear we could resolve your garage lock and door frame issue quickly and efficiently thankyou for your positive comments

Valutata 5 stelle su 5

Leon kitchen fitter

What made it great was the professional way Leon fitted our kitchen

6 luglio 2026
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Risposta di Bromford

We're so glad to hear that our team's professionalism made such a positive impact on your kitchen fitting experience. We truly appreciate you taking time to post comments

Valutata 5 stelle su 5

Amazing

Ben attended my property on two separate occasions one to fix my toilet that was leaking and the other a jammed window! On both occasions he was polite and friendly and made sure the fix was done correctly

27 luglio 2026
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Risposta di Bromford

We are so glad to hear about your positive experience with our service and in particular Ben. It's wonderful to know that our team provided polite and effective assistance. Thank you

Valutata 1 stelle su 5

They scam people charging them service…

They scam people charging them service charges for no services then keep jacking up the price.

24 luglio 2026
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Risposta di Bromford

Hi Danny I am so sorry you are unhappy with the service charge on the property. We always hope to provide an excellent service and we are sorry you feel we have not met this standard on this occasion. Please speak to your Neighbourhood coach with regards where you feel we have not met your requirements and they can look into this for you.

Valutata 4 stelle su 5

I had an issue with bathroom lick

I had an issue with bathroom lick, Rob came to inspect the issue, the following day he brought all the tools required to fix the lick. The job is done very well. Much appreciated

23 luglio 2026
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Risposta di Bromford

Thank you Faith for the lovely review left for our engineer. We are happy the job was finished to your satisfaction.

Valutata 5 stelle su 5

Simon Morgan attended 122 court road…

Simon Morgan attended 122 court road today to replace a bath panel. Simon's work ethic is so professional. He is diligent, caring and it's always a pleasure when he attends my home. Thank you Simon,
Frances Williams.

24 luglio 2026
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Risposta di Bromford

Thank you Frances for the lovely review received for our Engineer Simon I will be sure to pass this on to Simon and his manager it is always lovely to hear we have done a good job.

Valutata 5 stelle su 5

Gutter repair

Efficient and friendly.

24 luglio 2026
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Risposta di Bromford

Thank you for the review Malcome we are happy you are satisfied with the job our engineer did for you.

Valutata 5 stelle su 5

Good work

I had a bromford engineer (Ben) come to fix 3 of my windows today.
He was great, all jobs done in one visit, friendly and respectful.

24 luglio 2026
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Risposta di Bromford

Good Morning Haley we really appreciate the time taken to send a review for our Engineer Ben. I am happy the service provided was done to your satisfaction and I will let Ben and His manager know.

Valutata 5 stelle su 5

Minas

I have been in communication with Minas who has gone above and beyond to help with fixing the issue in a property , his communication skills are excellent he listens and is polite and when he says he will contact back he never lets me down.
He is a fantastic role model for Bromford and I hope this is communicated back to him , well done Minas keep doing what you do ⭐️⭐️⭐️⭐️⭐️ 100%

21 luglio 2026
Non scritta su invito
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Risposta di Bromford

Sean thank you so much for the lovely review we have received with regards how helpful Minas has been I will be sure to pass this on to Both Minas and his manager.

Valutata 5 stelle su 5

Bromford kitchen

Had a visit from Sasha, Fin & Henry sorting out for a new kitchen.. Absolutely amazing service they were really helpful and friendly definitely a credit to the company

23 luglio 2026
Non scritta su invito
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Risposta di Bromford

Hi Claire I am so happy to hear you had a helpful visit from our team it is always lovely to hear about positive experiences from our customers

Valutata 5 stelle su 5

Like was so good professional working…

Like was so good professional working above and beyond great service from him the plastering done to a high quality

23 luglio 2026
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Risposta di Bromford

We're so happy to hear about your positive experience and the high-quality plastering work. We appreciate your kind words.

Valutata 5 stelle su 5

Just had the pleasure of having yet…

Just had the pleasure of having yet another lovely professional, Jordan the gas service chap AND exceptional service much appreciated

23 luglio 2026
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Risposta di Bromford

Hello Becky I am so glad you were happy with the professionalism of our engineer it is always nice to hear we are doing a good job for our customers

Valutata 5 stelle su 5

He came round to fix my shower and was…

He came round to fix my shower and was a lovely person to talk to, did a great job with the shower!

23 luglio 2026
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Risposta di Bromford

Hi Kelly thank you so much for taking the time to leave a review for our engineer I will let Ben and his manager know

Valutata 5 stelle su 5

Luke has just attended as we were…

Luke has just attended as we were having issues with our shower room drainage.
Always so very helpful & nothing is ever too much trouble.
Highly recommended, with thanks 😊

22 luglio 2026
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Risposta di Bromford

We are glad to hear that Luke has repaired your shower drainage and you are happy with the service he has provided.

Valutata 5 stelle su 5

Very good service and friendly staff

I highly recommend Dan and Lee for their excellent work. Very efficient, friendly and professional. Repair completed quickly and work area kept clean. Thank you Dawid

22 luglio 2026
Non scritta su invito
Logo di Bromford

Risposta di Bromford

Thank you for leaving a wonderful review for Dan and Lee, we are glad to hear you are happy with the service provided in a timely manner.

Valutata 5 stelle su 5

Chris and Lee who visited my house…

Chris and Lee who visited my house today. 21/7/2026
For a repair I couldn’t fault them at all they were prompt in turning up on time and very friendly , and polite they also explained what they were doing ,and did the job perfect . But they even had to advice the other workman from Shield how to do another part of the job as he really didn’t have a clue they went above and beyond today and leaving the house
With the job they had to do all in tack
Very satisfied tenant 5 stars 🌟🌟🌟🌟🌟

21 luglio 2026
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Risposta di Bromford

Wow Andrea, I'm so glad to hear things went so well during this visit! I'll pass this along so the rest of the team are aware too! This is the kind of service we all should be striving to emulate!

Valutata 5 stelle su 5

Recently had a complete kitchen refit

Recently had a complete kitchen refit, both Gino and George were brilliant. They were always on time, very tidy, polite, professional and worked extremely hard to a high standard of work. Their communication was also excellent and informed of what work was being carried out at all times.

17 luglio 2026
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Risposta di Bromford

Thanks Jennifer! - I'm glad this was all done so well and that George and Gino did such a high standard refit!

Valutata 5 stelle su 5

Rich done a great job

Rich was great, polite, knew what he was doing,I didn’t know I had two different handles on my door, which I’ve never noticed, all done no mess, perfect

20 luglio 2026
Non scritta su invito
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Risposta di Bromford

Thanks Sharon! I'm glad Rich managed to get this sorted - and hopefully now has left you with two matching handles!

Valutata 1 stelle su 5

Mould issues ongoing years

Repairs are never done. They dont seem to give a hoot about the mould issues I've had for years. I've logged every chat/complaint and still mould is a problem. Recently voiced my concerns to ho and again nothing done. I shouldn't be having these problems in the summer. Year after year. There is obviously something that needs investigating. Maybe they need reminding of Awwabs law? Because I mentioned it only a few months ago to be told it will be logged.. hey ho nothing done yet again. Maybe next year hey bromford?

20 luglio 2026
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Risposta di Bromford

Hi Lou - I'm so sorry to hear of your experience with us in this matter. Are you able to contact us via phone or webchat so we can get this sorted for you urgently?

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