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Valutata 5 stelle su 5

Stuart Wilkes and Ben Smart attended my property for the fitting of a new kitchen last week and the week before and I have to say I was absolutely thrilled with the finished results. Not only that -... Leggi di più

Valutata 5 stelle su 5

Always a great service offered by the Bromford team. They are very prompt in responding to any repair requests. Customer service experienced from Dawn on my most recent telephone callback was... Leggi di più

Valutata 1 stelle su 5

I'd leave zero stars if I could absolute joke! Company policies mean nothing to them They even try to carry out structural work without building regulations approved by the council (I rang Building... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The bathroom fitters were brilliant very professional and did a very good job. Didn't leave anything unturned ensuring everything was completed to standard. Jack kept me informed throughout the proce... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Associazione edilizia

Scritti dall'azienda

We're proud to be one of the largest housing associations in the country, with over 47,000 homes across central and southwest England. But what really matters to us is not just the homes we provide, but the people who live in them. We care deeply about the 110,000 people who call our homes their own, and we want to help them thrive. We believe that a safe, warm, and secure place to live is just the beginning. With the right support and someone who believes in your potential, there’s no limit to what you can achieve. Our customers are more than just tenants. Whether you're renting a home, garage, or commercial space we’re here for you. That’s why we invest in relationships and work hard to connect with every person. When our customers succeed, we succeed—and that success drives us to do even more. You can get in touch with us by visiting https://www.bromford.co.uk/get-in-touch/ And at Bromford Sales, no matter what your home ownership goals are, we help them to become a reality. Whether you're taking your first step onto the property ladder, are an existing Bromford homeowner, or seeking a fresh start, we're here to help you on your journey. Visit www.bromfordhomes.co.uk to find out more.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

634 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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4,3

Tutte le recensioni

(634)

307 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Had Dan Reading come today to do some…

Had Dan Reading come today to do some touch up plastering in my daughters bedroom, friendly lad,he done a fab job. Even touched up a bit in my living room thankyou, 😀

31 luglio 2026
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Risposta di Bromford

We're so happy to hear our team provided such excellent service and that you're pleased with the plastering work! Thank you for sharing your positive experience. I have forward your comments to the engineer

Sue

Valutata 5 stelle su 5

Rich herd attended my property today to…

Rich herd attended my property today to carry out various repairs, he’s done an excellent job. I’m very happy with the work carried out today. It’s nice to have a friendly work man attend.

31 luglio 2026
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Risposta di Bromford

We are so pleased to hear that the repairs were completed to your satisfaction and that you had a positive experience with our team member. We appreciate your kind words. I have forward your comments onto the engineer.

Sue

Valutata 5 stelle su 5

I had my kitchen replaced

I had my kitchen replaced, I was dreading it to start with, i also have 2 labradors, Jack, was great from start to finish, letting me know when he was going for lunch, so I could let the dogs out in the garden, as my kitchen is at the back of the house, he definitely took the stress out of it all for me, hes a lovely lad, pleasure to have around, thank you so much Jack

20 luglio 2026
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Risposta di Bromford

We're so happy to hear that our team member made your kitchen replacement a smooth and stress-free experience, especially with your two Labradors! We truly appreciate your kind words and positive feedback.

Many thanks
Sue

Valutata 4 stelle su 5

Finally, a helpful Engineer

The engineer, Lee Nightingale, was on time and very polite. He treated my home with respect and did a thorough inspection. He gave me options as to how we could resolve the issue and made sure I was completely happy with the decision. After he had completed the work we talked me through what he had done and I am very impressed with the standard of work. Not all Bromford engineers take time and effort to help. Thank you Lee.

30 luglio 2026
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Risposta di Bromford

We're so happy to hear about your positive experience with our engineer! We truly appreciate you taking the time to share your feedback regarding the thorough inspection and excellent service you received. We are glad we could resolve the issue to your satisfaction. I have forward you comments to the engineer

Thanks
Sue

Valutata 5 stelle su 5

Adam and Lee p done an amazing job…

Adam and Lee p done an amazing job lovley guys polite and helpful left job all clean and tidy job well done thankyou

31 luglio 2026
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Risposta di Bromford

Thank you for taking the time to share your positive experience. We are delighted to hear that our team provided such excellent service and left everything clean and tidy. We truly appreciate your kind words! i have forward your comments to both engineers

Thanks
Sue

Valutata 1 stelle su 5

I have since moved on from this tenancy…

I have since moved on from this tenancy in Banbury, but I feel it is important to share my experience so others know what to expect.

During my time living there, I approached Jodie Hazley, Neighbourhood Coach at Bromford Housing’s Banbury office, for urgent assistance with serious and ongoing anti‑social behaviour from neighbouring properties. The situation had deteriorated to such an extent that I was unable to use my own garden safely or comfortably.

Regrettably, the support I received was completely inadequate. Instead of the empathy, practical guidance, and appropriate action one would expect from someone in this role, I was met with an unprofessional approach, unnecessary intrusion, and a total lack of meaningful assistance. No steps were taken to resolve the issue, and I was left without the protection or support that a tenant should be entitled to receive.

It is my view that further training in professional conduct, tenant care, and appropriate boundaries would be of significant benefit. Everyone deserves to feel safe and respected in their own home, and to receive helpful, respectful service when they reach out for support.

31 luglio 2025
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Risposta di Bromford

We are truly sorry to hear about your distressing experience with anti-social behavior and the inadequate support you received. We understand how important it is to feel safe and respected in your home, and we deeply regret that we fell short of your expectations. Your feedback regarding professional conduct, tenant care, and appropriate boundaries is invaluable, and we are taking your comments very seriously. We are committed to reviewing our processes and ensuring our team receives the necessary training to provide the empathetic and effective assistance our tenants deserve. Thank you for bringing this to our attention. We have forward your comments to the team leader of the neighbourhood coach

Sue

Valutata 5 stelle su 5

Darren was very helpful fixed my dor…

Darren was very helpful fixed my dor very polite
Grate guy!

30 luglio 2026
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Risposta di Bromford

We're so happy to hear our team member provided such helpful and polite service. We appreciate your kind words!

Many thanks
Sue

Valutata 4 stelle su 5

Matthew Turner worked really well…

This review is for my mother's house and NOT,mine.
Matthew Turner worked really well considering what he was up against in my kitchen, as the walls and ceiling fell down,which then put his work back ,and he still managed to finish near the target time.

30 luglio 2026
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Risposta di Bromford

We're glad to hear that the work was completed near the target time, especially considering the unexpected challenges. We appreciate you sharing your positive experience. I have forward your comments to the engineer.

Thanks
Sue

Valutata 5 stelle su 5

Darren the plumber saved the day, toilet fixed.

Darren the plumber came to address a noise from the plumbing from the toilet and a leak, he was very friendly and thorough, the toilet internal system had to be replaced and the whole system resealed, as there is an elderly lady there he made sure he got it up and running quickly, very pleased

30 luglio 2026
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Risposta di Bromford

We are so pleased to hear about your positive experience with our service. It's wonderful to know that our plumber was able to quickly resolve the issue with the toilet and ensure everything was working perfectly, especially for the elderly lady. We appreciate you sharing your feedback.

Many thanks
Sue

Valutata 5 stelle su 5

I had a new kitchen fitted and from…

I had a new kitchen fitted and from start to finish the kitchen fitter Rory Walker kept me updated each step. He was very friendly polite and very tidy and did an amazing job and am loving my new kitchen. Thanks very much.

30 luglio 2026
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Risposta di Bromford

We are so happy to hear how pleased you are with your new kitchen and the excellent service you received. We truly appreciate your kind words! I have forward your comments to the engineer

Many thanks
Sue

Valutata 5 stelle su 5

Work carried out by Lee and Mike today

Work carried out by Lee and Mike today, where friendly and polite and kept me updated about the whole process.
Took shoes off when going across the carpet without having to be asked, that's 5 stars in my eyes.
Thanks guys

30 luglio 2026
Non scritta su invito
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Risposta di Bromford

We are so glad to hear about your positive experience with our team! It's wonderful to know that our colleagues were friendly, polite, and kept you informed. We truly appreciate your kind words and the five-star rating.

Many thanks
Sue

Valutata 5 stelle su 5

Had our new windows installed today

Had our new windows installed today. Leroy, Martin and Kevin done an excellent job

29 luglio 2026
Non scritta su invito
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Risposta di Bromford

George we are pleased to hear our installers/engineers provided such excellent service. Thank you for sharing your positive experience with us.

Valutata 5 stelle su 5

Tyrone was great and fixed the plumbing…

Tyrone was great and fixed the plumbing problem expertly. He’s done few of my repairs and always does a great job.

28 luglio 2026
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Risposta di Bromford

Thank you Vanessa for sharing your positive feedback! We are so pleased to hear that our colleague provided such excellent service and resolved your plumbing issue expertly. We appreciate your positive comments

Valutata 2 stelle su 5

Neighbourhood couches are a pointless job role

Personally I have found the repair teams good. However that's as far as it goes.... in terms or rent they are ment to be affordable housing but would say they are just average so don't agree fully with the statement "affordable" with the problem you have and I am in a new build house...

the neighbourhood coach are a joke no point even having that job role as they do nothing if you have a problem. You have your housing stinking of cannabis all day and all night on one side and on the other side sniffing and dealing other nacotics all doing so with children around so another great generation will be here!!! Better off being in a ghetto least the rent is cheaper and the council tax is too!

The company needs robust things that will be tolerated and won't be tolerated! A
Drug test should be done as mandatory requirement as a minimum base line.

Bring standards to the country!

28 luglio 2026
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Risposta di Bromford

We appreciate you taking the time to share your detailed feedback We are concerned to hear about the issues you've raised, We understand your frustration and the challenges you're facing with anti-social behavior in your community. We are committed to providing safe and comfortable living environments for all residents. We are reviewing your comments internally to identify areas where we can strengthen our policies and support systems to better address such concerns. Your insights are invaluable as we work to improve our services and uphold community standards.

Valutata 5 stelle su 5

Garden

I highly recommend Rick, very pleased with the work he did very clean nice bloke, done a brill job thankyou

27 luglio 2026
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Risposta di Bromford

Thankyou Maureen for posting we are so happy to hear about your positive experience with our team. We truly appreciate it

Valutata 5 stelle su 5

Darran Dann was excellent today

Darran Dann was excellent today, so kind and helpful, very knowledgeable. He sorted my problem very quickly and dealt with it efficiently. Thank you Darran

27 luglio 2026
Non scritta su invito
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Risposta di Bromford

We're so happy Eve to hear our team member provided such kind, helpful, and knowledgeable assistance, resolving your issue quickly and efficiently. We appreciate you sharing your positive experience!

Valutata 5 stelle su 5

Jordan

Jordan
Sorted my garage lock n door frame

Really nice guy, sorted it within minutes despite the key n lock confusion.

Thank you

27 luglio 2026
Non scritta su invito
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Risposta di Bromford

We are so glad to hear we could resolve your garage lock and door frame issue quickly and efficiently thankyou for your positive comments

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