A very helpful service when I had to take a month off work to care for my Mum, spoke to them and they advised of other additional benefits I had that would be used to claim. Resolved quickly once inf... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Took 2 months to let me know existing condition was not covered although not had treatment or visited doctor in 3 years. They could have let me know straight away I was not covered, taking another 2... Leggi di più
L'azienda ha risposto
ALWAYS ANSWER THE PHONE VERY PROMPTLY AND ARE ALWAYS SUPER FRIENDLY. I've had to contact for advice recently and was super impressed with the manner and attitude of the lady I dealt with ....makes a c... Leggi di più
L'azienda ha risposto
Everything could not have been easier. I was really well supported with British friendly and I would definitely recommend this insurance company to my friends. I was supported before and after my op... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We're a mutual Society and have no shareholders to pay which means we are managed and run solely for the benefit of our members. Founded in 1902, British Friendly has over a century of experience and expertise in serving its members. As a mutual provider we are more flexible in our approach to claims and underwriting which is why we pay so many claims - an average of 94% over the last 20 years. We offer a range of products and services from our traditional investment linked policies, Holloway and Century, to Protect and Breathing Space, our pure Income Protection policies, which are sold by Financial Advisers throughout the UK. Being insured by a mutual should feel good, and when you choose British Friendly you get more than just Income Protection. We offer access to extra support and rewards for you and your family every day, whether you claim or not, and at no extra cost through our discretionary Mutual Benefits and BF Care programmes. That’s why, at British Friendly, it really does feel good to be covered.
Informazioni di contatto
45 Bromham Road, MK40 2AA, Bedford, Regno Unito
- 01234 358344
- enquiries@britishfriendly.com
- britishfriendly.com
4,3
Eccellente
320 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Not Helpful…
This is the first claim i have made and it wasnt easy.
Email replies were quick from British Friendly but not helpful.
I had to go away on holiday and now unsure whether my claim will be processed in time.
20 giugno 2023
Non scritta su invito
Risposta di British Friendly Society
Hello Linda, we're sorry you haven't found the replies helpful and would love to help sort this out for you. If you could email claimssupport@britishfriendly.com with some details, our Head of Claims will pick this up. Many thanks, British Friendly
An amazing team of people.
The team have helped me though a very hard since 2020. They are very professional, listen to me and plan the best to help me through a very tramatic few years.
I would Highly recommend this company.
30 giugno 2023
Non scritta su invito
Risposta di British Friendly Society
Hi Dawn, thanks for taking the time to leave us a review. We're happy you found our team professional and we're pleased we were able to help you. Have a lovely week, British Friendly
Risposta di British Friendly Society
Hi Ben, thanks for leaving the review, we take all feedback seriously. If you would like to speak to our team regarding your client's experience, please get in touch at complaints@britishfriendly.com and we'll do our very best to help. Many thanks, British Friendly
British Friendly Society britishfriendly.com- Polecam wszystkim !
Profesjonalna obsługa i pomoc w zakresie ubezpieczeń oraz powrotu do zdrowia.
20 giugno 2023
Non scritta su invito
Risposta di British Friendly Society
Hello Daniel, thank you for leaving us your kind review. Many thanks, British Friendly
Currently refusing to payout after an…
Currently refusing to payout after an accident, when I took out policy informed the call handler I ride a motorcycle and that was reason for policy now I need it been told it’s excluded. Not happy but will take it as far as needed to get what I’m entitled too.
9 giugno 2023
Non scritta su invito
Risposta di British Friendly Society
Hello Chris, thanks for leaving this feedback, we do value all reviews. I spoke to our Claims team and understand this has been raised as a complaint. If we can help further, please do get in touch. Many thanks, British Friendly
British Friendly has been a constant…
British Friendly has been a constant companion to my financial life and a highly valued one. Thank you BF.
16 giugno 2023
Non scritta su invito
Risposta di British Friendly Society
Hello John & Joan, thank you for your kind review. We're really pleased you've been happy with your experience with us. Many thanks, British Friendly
This is the worst experience ever!!
This is the worst experience ever!!! These people don't bother about your problems. Never keep their promises. I had a deferred period of 4 weeks so they start paying me, we're into the fifth week withoutany progress. I regret ever taking out a policy with them. Poor customer service.
16 giugno 2023
Non scritta su invito
Risposta di British Friendly Society
Hello, thanks for leaving your review, we take all feedback seriously. I understand that this has been passed on to our complaints team. Please don't hesitate to contact us if you need any further help. Thank you, British Friendly
Great service and great rates
Great service and great rates. Easy to explain to clients with a great range of added benefits
9 giugno 2023
Non scritta su invito
Very disappointing experience with…
Very disappointing experience with British Friendly. I made a claim back in March and we're in June now, they have still not paid out. There always seems to be one excuse after the other why the claim gets prolonged. It's reached the point where I have requested to cancel the membership. I'm paying monthly subscriptions for nothing. Miss a payment and British Friendly are quick to contact you regarding missed payment but they will ignore or take their time getting back to you regarding a claim. I'm convinced it's a scam. If you take a policy with them do so at your own risk.
7 giugno 2023
Non scritta su invito
Risposta di British Friendly Society
Hi Zuva, I've spoken to the Claims team who have advised that your Claims Manager has been trying to contact you. If you could let us know a good time to speak to you, she'll be in touch. You can call us on 0800 975 6565 or by email at claims@britishfriendly.com. Many thanks, British Friendly
Overall customer service. I have been with this company for a…
I have been with this company for a number of years now and had to use the payment protection plan a couple of times due to illness. Every time I make contact with them either by email or phone they are able to assist me quickly and easily. This company is a credit to those who work within it well done to all.
4 giugno 2023
Non scritta su invito
Risposta di British Friendly Society
Hello Lynne, thanks for leaving us a 5* review, it's always lovely to hear such positive feedback. I'll pass this on to the rest of the team. Many thanks, British Friendly
Top class financial support
When I needed financial support as a self employed tree surgeon, I cannot fault the help given by British Friendly. I could not work for months due to a torn medial meniscus in my knee, and if it hadn't have been for my cover, I quite simply could not have earned a living.
Thankyou so much
G Owens
1 giugno 2023
Non scritta su invito
Risposta di British Friendly Society
Hi Greg, thanks for taking the time to leave your kind review. We're really pleased we were able to help, and I'll pass your feedback on to our Claims team too. Many thanks, British Friendly
Risposta di British Friendly Society
Hi Dariusz, thanks very much for taking the time to leave us a review. Many thanks, British Friendly
Excellent customer service
The phone was answered promptly by a 'real' person who was both compassionate, helpful and very polite.
7 marzo 2023
Non scritta su invito
Risposta di British Friendly Society
Hi Kevin, thank you for taking the time to leave a review. We're really pleased you are happy with our personal approach, and that we were able to help. Many thanks, British Friendly
Terrible company to deal with
Terrible company to deal with. Paying premiums for years but when you try and make a,claim they put every obstacle in the way. Cancelled my policy as it does not cover my needs
11 maggio 2023
Non scritta su invito
Risposta di British Friendly Society
Hello Lynn, thank you for your feedback. We do take all comments seriously and would like to see if there's anything we can do to resolve this. I understand our team tried to give you a call yesterday and have been advised they will try again today to discuss. Many thanks, British Friendly
Wendy the superstar
Wendy has made the loss of my dad a lot easier with her kindness and empathy. She deserves a raise. Thank you Wendy for your kindness and empathy
18 maggio 2023
Non scritta su invito
Risposta di British Friendly Society
Hi Annabelle, I'm sorry to hear about the loss of your Dad. I'll pass your kind feedback on to Wendy and the team. Take care, British Friendly
Very flexible underwriting
Very flexible underwriting, when changes were required by the client these were actioned extremely quickly.
18 maggio 2023
Non scritta su invito
Risposta di British Friendly Society
Thanks for leaving a review, Steven. We're glad we were able to help quickly. Many thanks, British Friendly
Great Customer Service
Great Customer Service
Spoke to Lesley today from the claims department. I did not have to make a claim but instead was seeking advise due to a change in circumstances.
The original customer service rep I spoke to felt I probably wouldn’t be covered under the policy I held with them, but offered to put me in touch with the claim department to discuss further.
Lesley called today and after discussing my situation it was explained I would still be covered & went over how the cover worked with me (it has been a number of years since I took out the policy). She also answered a few extra questions I have.
I have yet to require to claim under this insurance, and hope I never have to, but was very impressed by the help I have received.
16 maggio 2023
Non scritta su invito
Risposta di British Friendly Society
Hello Alexandros, thank you for taking the time to leave a review. I'm really pleased we were able to help with your query, and you received a great experience from the team. I'll be sure to pass this feedback on to them. Thanks, British Friendly
Had a policy with British Friendly…
Had a policy with British Friendly since 2019. On the occasions where I have needed to call them their phone number is easily accessible and there are no long waits to speak to an advisor. My query is always solved within a short time. Also very friendly and helpful staff too they always go above and beyond to help. Great company highly recommend!
16 maggio 2023
Non scritta su invito
Risposta di British Friendly Society
Hi Alex, thanks very much for your kind feedback. I'll make sure this is passed on to the team. Many thanks, British Friendly
They was very helpful and polite
They was very helpful and polite. Also very professional thank you :) very highly recommended:)
12 maggio 2023
Non scritta su invito
Risposta di British Friendly Society
Thank you Joanne, I'll pass your kind feedback onto the team. Many thanks, British Friendly
Amazing service
One of the best provider when we are talking about Income Protection. Quick respond and continuous support.
The underwriting team is amazing in relate to communicate to clents and advisers
15 maggio 2023
Non scritta su invito
Risposta di British Friendly Society
Hello, thank you for taking the time to leave a review. We're really pleased you're happy with the response and service we offer. Many thanks, British Friendly
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