Bristow & Sutor Recensioni 837

First of all, I must say that this is just a money trap. I am new to this country and did not know that I would have to pay a fee when passing through the tunnels, but at the same time, they did not send me any notification letter. They kept me waiting for exactly 6 months, specifically to make me pay more, and these are campaigns under state control, completely fraudulent. If they had told me at the outset that I had violated the rules, I would have made the necessary payments, but they deliberately didn't. Six months later, they sent me a letter imposing a £710 fine. They say everything in this country is based on rights and justice, but they only scam people through these kinds of methods. I’m calling on the UK government to please audit this institution. If you do not audit it, then you share the same opinion and mindset.

Disgusting attitudes we call them so many times to discuss the payment No one replied to us.
Unprofessional company.

Out of the blue I have just received both a text message & an email from Bristow & Sutor threatening that I will lose my vehicle & belongings if I dont pay an outstanding debt immediately. They claim that I have ignored their previous attempts to contact me (I have received nothing) and this is my final chance before they send the bailiffs around. There is no information to back up their claim. I think this is a scam & there is plenty of evidence online to prove I am not the first. I am going to ignore their requests for payment on that basis but it is creating stress & worry

Most morally corrupt company.

Firstly, I received a letter on the 6th January about a PCN I knew nothing about. The deadline said I needed to contact them by the 6th Jan, meaning I was given to reasonable notice. I tried to call them that night but their office was closed. Called them the next morning and explained I had been given no notice, they told me ‘you need to take it up with Royal Mail, we’ve legally served you’. They could not have cared less that I was given no reasonable notice. According to the Taking Control of Goods Regulations, The responsibility for ensuring lawful service rests with the enforcement agent. Delays in postal delivery do not transfer liability to the debtor and cannot be relied upon to justify enforcement. However, even after explaining the situation, they passed it straight to a bailiff for enforcement. I went straight to court that day and got my PE2/3 forms signed and witnessed… sent them a copy and again, they couldn’t care less. They kept making threats, telling my to contact TFL when in fact it is the TEC that are responsible (TfL say this on their website literally not to contact them). Once it is with the TEC, bailiff action must be halted. They seem to think they’re above the law and like attacking disabled women, but I’ve already got a lawyer drawing up a case to sure them for handling this so badly if they don’t respond to my formal complaint.

one of the directors emails is Richard.sutor@ their email address. Copy him in all correspondence, they’ll likely quickly take action to address your case.

One star – intimidation despite active statutory declaration process

Bristow & Sutor’s conduct in my case was completely unacceptable.

Ironically, this company themselves provided me with the statutory declaration forms in relation to my TfL PCN. I completed and filed them, with a confirmed court appointment booked to swear the declaration. They were fully aware that the statutory process was underway.

Despite this, their enforcement agent attended the registered address, blocked the driveway, made repeated unsolicited calls and text messages, and threatened forced entry, including claiming a locksmith would be obtained.

This was for a TfL PCN, not a criminal fine. No peaceful entry had ever been granted and no Controlled Goods Agreement existed. Threats of forced entry or locksmiths in this context are wholly inappropriate and misleading.

The behaviour caused significant distress to third parties who are not the debtor. I hold audio recordings of these threats being made.

I have since raised this matter formally with Transport for London and the Traffic Enforcement Centre. The approach taken by this company appears designed to intimidate people into paying under pressure rather than to act lawfully and proportionately.

Based on my experience, I would strongly caution anyone dealing with this company to keep everything in writing and seek independent advice.

Their website is misleading they are not ETHICALLY FOCUSED, they do not put the CUSTOMER FIRST , they have no compassion. So I am going to take action and take them down for good, and their investment partners Sovereign Capital! Watch this Space!!! They are also not a law firm and not regulated by any public body

if I could give no stars for this company then I would. they decided to clamp our car (ILLEGALLY!!!) at 7am in the morning, and demand we pay £425 for a PCN which we received only one letter about (on 04/12/2025 for £190) - I asked them how on earth it's more than doubled in such a short space of time and explained we never received any letters. I explained we're struggling financially, I suffer with anxiety/depression and they did not give a sh**. I asked for a payment plan due to the high amount, and it being so close to Christmas and the woman I spoke to said "no disrespect but if you paid it when you received the first letter you wouldn't be in this situation". I've only just returned to work from maternity leave, have a young child, have extortionate bills to pay and they didn't even want to listen - not even when I burst into tears, they just cut the call!! They have absolutely NO empathy, they are BULLIES, they ignore your messages/calls/emails - they are the absolute worst and I don't know how they sleep at night. I hope this company gets shut down!!

Absolutely disgusted by this company parking ticket fine I phoned the council to try and sort it out and dispute it as I don’t actually own the car anymore then I had a bailiff at my door I was not in as I was out with my four children then all of a sudden I had a message and pictures of my dog sent to me the bailiff was inside of my house my dog was absolutely terrified barking I made it very clear I’m a vulnerable single mum with four children one of my children is disabled he was walking around my house threatening to take all my things I have evidence of this on messages that he sent to me absolutely disgusting behaviour I phoned the police the police could not believe what was going on he was rude to the police I feel violated I feel like I’ve been burgled I’ve had a strange man in my house walking around my children are terrified will not sleep because they’re scared he’s gonna come back I made it very clear to the man I couldn’t pay the fine I was sorting it out with the council as I’m out of work at the moment due to ill health but that wasn’t good enough for him I will be taking this further and the police made me aware that his badge was actually out of date and the paper that he gave me wasn’t even a court order it’s just a summary of what I owe this company cannot get away with this behaviour

What a pure barsteward of a company; have some BS agreement with Nottingham Council to send a horrible letter for a car penalty charge (when Notts could have contacted us directly) AND this 'offence' happened in June; and Bristow & Sutor sat on this for months, add £75 to the charge and posted a nasty letter that arrived on Saturday 6th Dec demanding payment on the 10th Dec.
Luckily we're financially good for it but a lot of people are not; therefore B&S are giving people 4 days notice a couple of weeks before Christmas, obviously deliberately trying to get people into more debt purposely. They should be ashamed of themselves!

Not two brain cells between both admin staff I’ve spoken to. Trying to pay and they don’t want to help. Clown agency

Ignore any attempts at contact them via channels stated, then send you reminders about their case with you, to then ignore attempts at contact again.
And then send bailiffs to collect in full without any knowledge or attempt to talk to you

Absolutely vile company: wrongly accused me of not paying a parking fine even though I had proof I did, And extorted money to take off the car clamp. How they think they can tow a £10,000 car away for a £60 parking fine that was paid is beyond me

intimidating staff member, who only pretending to be reasonable when the police showed up, absolute joke

Terrible people. Absolutely bullies. Firstly they demanded full payment and when i informed them it was .ore than i get in a month they then demanded it in 3 payments of 400. Told them what I can afford to pay they told me not enough and demanded 7 times the amount or they'd send the bailiffs in to a vulnerable person. I have anxiety as well as adhd and autism and her response was i don't care about that, you need to pay and we won't accept less than this amount.

Despite my being vulnerable and on a very limited income they seem to think I have money to spare. Well done bullies on making a vulnerable person more vulnerable by taking money that is needed to heat my home.

I passed through Birmingham caz on the 28th March 2025 I paid the charge three days later, took a screenshot and thought nothing of it. Two weeks later I received correspondence from Birmingham City council requesting £60.00 fine for not paying the caz charge. I contacted Birmingham City Council via email and told them I had paid. Two weeks after this I received another letter this time requesting £180.00 so at this point I phoned them. I was told I had paid a bogus company and I had overpaid by £7.00. The member of staff told me I could appeal this was my only option open to me. I was sent the link where I could upload my evidence. I uploaded a bank statement showing payment and a screenshot I was sent after making payment. The adjudicator who assessed my case upheld the fine as Birmingham city council failed to pass on my evidence that I had taken the time to upload. The adjudicator did comment and say that Birmingham city could have treated this as mitigating circumstances but they chose to go after me instead even though there was full intention to pay the charge which I did. I could then appeal to the traffic enforcement at Northampton court. I again sent all my information in but because there is no tick box for ‘Birmingham city council did not pass on my details ‘ the case was passed to Bristow and Sutor. This without any notification. I tried to appeal to them explaining what had happened they were not interested instead they laughed when I called you and treated me with utter contempt. To get them off my back whilst I continued to appeal to this kangaroo court I offered to pay in instalments they ignored it , I got no response then last week whilst myself and my husband were at work a bailiff named Chris turned up at our home he tried my porch door entered my porch and posted a threatening letter through the internal door he then contacted the mobile number that was on the file. My husband had the phone Chris breached GDPR he did not verify who he was talking to he told my husband he could enter our property even if no one was in the property when my husband told him I had offered to pay in instalments he said the company were under no obligation to read it !!! the debt that was a £190 a week ago was now £500 he used threatening language and my husband transferred £500 as he was in a state of anxiety due to the threats and thinking someone would enter our home, Chris did not check if we were financially able to pay this. I have written to the company reported the number of breaches by Chris but I am still waiting for a response I want a breakdown of how the debt reached £500 in the space of a week. It cost me £514 to drive through Birmingham I have sought legal advice on my rights and I will do everything I can to expose this bullying company

You don’t deserve a star, your service is poor, it’s intimidating, frightening and i’m not sure if I will survive after this, thank you for making me this anxious, this frightened this low.
written comms in the post, arriving after deadlines
Doing absolutely nothing about anything.
Made up financial amounts, I went from owing £350 to £590 and the threat of bailiffs with only a letter on the doormat.
No reply to any of my complaints or comms on their website.
A phone number to ring, but only options if the enforcement officer hasn’t already been and my letters were after deadlines had passed.
Watts app where they don’t recognise the references, then after sending a copy of the letter on watts app, they become automated.
I’ve now sent 2 complaints and each time they have moved me to another website or email.
They hope I can afford to lose £600 and hope that i will dismiss it, but i won’t, even if this is the last thing I do.

Absolutely disgusting . Send threatening messages . Speak down to you . I rang to ask for complaints e mail address and was told I cant have it unless I speak to the.person I want to.complain about . I cant believe that this kind of harrasement and bullying is allowed in this day and age . I am disabled and husband has learning difficulties they couldn't care less

My experience with Bristow & Sutor on 23 November 2025 represents a profound and unacceptable failure to follow the legal requirements that govern enforcement in England and Wales. I received no prior written notice whatsoever before my vehicle was clamped.No Notice of Enforcement, no letters, no emails, and no communication of any kind . The first and only indication of any enforcement activity was the agent immobilising my vehicle on my driveway and demanding immediate payment.

The Taking Control of Goods Regulations 2013 make it absolutely clear that a Notice of Enforcement must be properly issued and served at least seven clear days before any enforcement action is taken. No such notice was ever provided.

This alone renders the enforcement deeply questionable.

The written notice left on my car stated that removal would occur “within a week,” yet the enforcement agent verbally claimed the vehicle would be removed “within two hours.” Written notices govern the legal timeline of enforcement. Verbal threats that contradict written documentation are misleading and wholly inconsistent with the standards expected of certificated enforcement agents.
When I explained that I had received no communication at all, the agent stated that this was “not his concern.” Respectfully, the law makes it very much his concern. Enforcement cannot lawfully begin without a Notice of Enforcement being served.
To be clear, I am not disputing the underlying debt. My concern is the manner in which the enforcement was executed: without notice, without due process, without transparency, and in direct contradiction to the regulations that safeguard individuals in these situations.

Under the Data Protection Act 2018 (UK GDPR), I am legally entitled to copies of all correspondence, records, notices, and proof of service held about me. I have contacted Bristow & Sutor by recorded post, via their formal complaints email, and attempted to reach them on WhatsApp, which is non-functional. I have formally requested proof of service and all data they hold in relation to this enforcement. To date, no such evidence has been provided because none appears to exist.

If this matter is not resolved appropriately, I will escalate my complaint to the Enforcement Conduct Board, and thereafter to the Local Government Ombudsman. Individuals should not be subjected to enforcement action without lawful notice, nor to contradictory information delivered at the doorstep.
This was an obscene failure of lawful process and has caused significant distress. No enforcement company should operate in this manner.

UPDATE- company below asks for further info and then does not contact

Appalling Service and Distasteful Conduct

My experience with this company has been nothing short of appalling. The staff are extremely distasteful in their attitude, and Wendy in particular was shockingly rude and unprofessional. The moment I asked whether the call was being recorded and if she was aware of certain regulations, her tone immediately became aggressive.

I explained that the letter stated I could choose one of the three contact options. I chose WhatsApp due to my daughter’s additional needs and my inability to stay on long phone calls. I received no response for days, yet Wendy told me I “should have chosen another option” and insisted they “don’t use” the one they offered. When I challenged this, she became even ruder, told me to pay tomorrow, and hung up on me.

I am now making a formal complaint and have escalated this to the HCEOA due to her conduct. Absolutely disgraceful service.

My five star review is a reflection of the person that helped me after a few bad experiences with other people at Bristow. Isabelle was incredibly reasonable and understanding and has restored my faith in humanity. Deserves a promotion. Big up empathy in hard times.