Bristow & Sutor Recensioni 837

What a joke these people are threatening people. trying to pressuring me into paying a debt that I’m actually paying and never missed a payment in the 4 years we arranged me to pay at.i received a text today telling me that I need to pay the full amount that’s now due before they come and take my goods my car I’ve not got.! This debt occurred because of an overpayment the council paid me when I was claiming housing benefits whilst I was working then they sent me a letter to say that they made a mistake and want 6thousand so they sold the debt to Bristol to collect and climbed and it’s still 6k after paying it off for 4 years I’m 65 will be retired so if they want this money they need to stop putting pressure on the vulnerable people I’ve already had a stroke. 2 years ago and lost my sight on the right eye I’ve got all sorts of things going on and these guys are going to be the death of me and you will end up with nothing

So these so called bailiffs turned up at my shop . For council rates , I explained to them the council had cancelled it as I proved that I shouldn’t be paying rates as was getting small business relief , only for the bailiffs from bristow and sutor to turned up threaten my staff with pay or we are emptying the shop of all its goods So had no choice but to pay . I’ve been chasing the council every day and bristow and sutor kept my money for 3 weeks before sending the money to council for them to refund me , which I have to wait another 10 days for , so this company have kept £3000 of my money in there account for 3 weeks , absolutely disgusting and these company’s should be made accountable if we didn’t have £3000 to pay they would have closed my business only for it to be refunded , they need to do there homework before they turn up to business . The directors of this company are being paid millions of pounds every one look on company’s house and see for yourselves ,

Aggressive and unprofessional bullies, If I could give them a minus rating, I would.
This company should be prosecuted for the way it treats people, especially the vulnerable and disabled 🤬

Family emergency,mother in law dying in hospital,wife found out she has pancreatic cancer so need surgery to take out her pancreas and I have ADHD, autism and heart failure. Offered no support demanding money I havent got , and offering a payment plan way to expensive when I'm on universal credit.

Awful company, I’ve got a DRO they keep hounding me from no reply emails I contacted them on WhatsApp and they gave me no information then just said goodbye and cut me off, never in my life have a met a company so iseless

Utterly appalling. No empathy or understanding. I'm now on a payment plan that isn't even close to being affordable.

Rude customer service...... don't work with you..... I am on benefits and they have taken all my money and left with nothing.......as I probably didn't have any items they wanted, when they sent bailiffs to remove goods. I said take what you want but like they said they can take everything and I will still owe more than what the debt was...... but they work on behalf of a fraudulent company.......who stated they will not pass my information to a third party....... now me and my children have to go without but this company has what they want. absolutely disgusting no compassion for a single dad with children.. probably because I am a male. Licenced bullies.......I can't wait for your time to come

Absolutely horrible company. Sent Baliffs to my daughter’s door a month before Christmas demanding nearly 2 Grand including enforcement agent fees. Agent was showing very threatening and intimidating behaviour on the phone no sort of compassion what so ever. When she told him how much she could afford he told her to ask around family members etc. a MONTH before Christmas? My poor daughter has only had a baby 4 months ago, a new first time mother dealing with post natal depression, still under the perinatal mental health team no sign to be discharged soon as she’s receiving amazing help. All this stress now ontop of that? Give the poor girl a break, when she rang me asking for a lent of 2 grand I immediately had to ask what it’s for, she explained and I was so disgusted and demanded the company’s name. When I ring they keep hanging up!!! Absolute scam and they need shutting down immediately. Surely the police need to be involved soon.My daughter even rang the company when she saw the Baliff letter and they said to call the Baliff direct that they can’t help, even tho if she pays the payment still goes directly to them? I have told her to take this to court, report to citizen advice the council & also involve the police. As a nursing mother she HAS RIGHTS. On the informant letter it says they come back in a week but the man came on a Friday and said he would be back Monday or Tuesday if no payment can be arranged.

Following up from a previous review. I had a shocking experience with them. Most of the agents are incredibly rude and disrespectful. They admitted fault with a debt they had my info for - it wasn’t me, we had the same name but different address. Not rocket science that several Nottingham city council parking fines over a fairly long time period wouldn’t be likely to be from someone who lives in London and doesn’t drive. I had the fine written off but was bullied into paying as my son had unwittingly answered the door to them and he came in and wouldn’t leave. Finally got my refund only after I sent them a letter of intent to take legal action. Disgusting company who don’t care how much stress and anxiety they cause.

AWFUL - Unauthorized Entry, No Communication, Vulnerable Family Ignored

I received NO prior correspondence from Bristow & Sutor before two large, intimidating bailiffs arrived at my home for an unpaid parking fine.

Communication Impossible:
The letter from their first visit had no case ID number - only a B&S reference. Every contact method (WhatsApp, online bot) requires the case ID. I spent hours trying to reach someone via phone - NO ANSWER. I emailed explaining and stressing we are a vulnerable family and requested safeguarding escalation. The auto-response promised contact within 7 days.

Terrifying Unauthorized Entry:
Six days later (still no response from B&S), at 7am, bailiff 'Mr D Anglin' and colleague returned. I spoke through my living room window, explained I was dealing with B&S directly, and re-stated we are a vulnerable family - I'm a single mother with two children at home, my young daughter standing right behind me.
They repeatedly asked me to open the window claiming they couldn't hear me - I could hear them perfectly well. I believe Mr D Anglin was attempting to get me to provide access to my home.
I had accidentally left a key accessible the previous day. When I walked from the living room to the hallway to go upstairs, Mr D Anglin had LET HIMSELF INTO MY HOME WITHOUT PERMISSION and was standing in my hallway. This was absolutely terrifying.
He showed no official warrant - only something on his phone after a substantial amount of time of me saying I have NO PAPER WORK to confirm any of this. Only when police were called they were able to verify B&S legitimacy and only then did his colleague finally write down the case ID. The police attended my house to ensure we were safe.

Still No Response:
I have STILL received no copy of any warrant. My children and I are traumatised. B&S has not responded to any follow-up requests for escalation.
This company employs intimidating tactics and ignores vulnerable families. Where is their duty of care?

In addition - I am now aware of other families they have visited in which they too have had no previous correspondence and that B&S has also not included the case ID, making it impossible to contact them.

I accept I owed the parking fine - my family has had a lot of trauma in the last period - and although I should have ensured the parking fine was paid, sometimes in life things can be out of sight when there are huge things at play and NO ONE, let alone a woman and her children should have this. The impact that this has had on me and my children - well, it will take some time to get over this all. Disgusting.

Disgusting service from the boy who answered the phone today! More like school boy! Proper attitude! No compassion whatsoever! I was only explaining about some parking tickets of got on a car I recently sold! No customer service at all 💩company!

WOW!! thought I was back in the 80s with silly bullies as ballifs!
Hang your your head in shame Bristow and sutor!
Had a guy at the door thinking he was 7 foot, glaring at me behind his body cam obviously.
Telling me no chance of a payment plan and demanding £420 for a dart charge.
Didn't want to listen, or be human in anyway.

According to The Agents Bristow & Sutor employ, they can now legally take away financed vehicles ??????

Do they have there own law now !!!!! or is it another bullying and scary tactics they use.

Harassed my address for ages despite telling them multiple times the person they were seeking had no association with my address. Rude staff. Didn't want to help. They deflected at any query and hung up the phone on me. When queried on their complaints process they told me they don't have one and they aren't regulated which I don't think would be legitimate, but if true I think companies like TfL that work with this company should be questioning their ethics.

Every agent you speak to are very rude and arrogant unhelpful treat you like you are dirt this is the worse customer service experience I have ever experienced not just once but every agent you call on their “helpline” number

I genuinely struggle to put into words how awful this company are. How aggressive, rude, uncompromising and with a total inability to understand that every case they deal with is different. They treat everyone like they are scum of the earth and that they have no intention of paying off debts when this is simply not true at all.

I have now incurred four £285 fines for enforcement agents visiting my home and my elderly parents home (for some reason, no idea why given I haven't lived with my parents for about 30 years. Both my parents have been ill and are now in their 80s but have had to deal with these horrific people twice now)

Throughout all of the threats and the abuse and the harassment I have continued to make regular payments to the debt. On multiple occasions the entire debt would now be paid off but everytime I get close they turn up at my home or where I work and start threatening me all over again and then add another £285 each time.

The fact that these evil people are somehow above the law is insane and I just don't understand why this is the case.

Bristow and Sutor are genuinely despicable and if I could give them minus stars then I would.

They've stolen so much money off me that I simply cannot afford and have caused me obscene amounts of anxiety and mental health issues.

You cannot reason with these idiots either. It's impossible. There is a special place in hell for every single one of the people that work for this deplorable company.

Representative called for council tax debt which was not correct. Forced entry and dislodged his camera so that his assault on me was not recorded. The forced entry is on camera. I was assaulted which has resulted in me suffering damage to my shoulder which has resulted in my needing surgery. I have been in agony for 18 months waiting for surgery. Received an offer of compensation which was pathetic. This company used a thug to enforce a debt which was not payable. They are not fit to represent any council

I just wanted to leave a review about this company I had the enforcement officer attending my property and he was really rude and trying to threaten me.
Few days later I spoke with the costumer service and I was speaking to Kim that was really helpful and resolved it for me in few minutes
Thank you Kim for being so understanding and so helpful.

Absolutely appalling company! If i could put minus stars I would!

I received an email today marked “URGENT NOTICE – ACT NOW” — shockingly, it’s the first time I’ve ever heard from them! I’ve lived at the same address for over 20 years, with the same phone number and email for 15+, and never received a single previous letter or message.

This company claims I owe over £2,000 to Transport for London (TFL) — yet they’re using my maiden name, provide no dates or details of the alleged charge, and claim to have my vehicle number. I don’t own a car and don’t even have a driving licence.

I contacted TFL directly and they confirmed they have no record or account for me. Even TFL were surprised to see this company listed on their site. I wasted a whole day calling and chasing this up and still have no answer.

Contacting the company was a nightmare. Their phone gives two options — press 1 to pay or press 2 to speak to someone — except option 2 doesn’t work and the call cuts off. Their WhatsApp and live chat were useless: they demanded my full name and address (which they shouldn’t need if they truly had my details) and then went offline when I refused. If anyone from this company shows up at my door, I will be calling the police — assuming they even have my address.

I’ve lodged a formal complaint with TFL about why such an unprofessional and potentially fraudulent company is being used. Absolutely atrocious experience from start to finish.

ADVICE: CONTACT the original company to ensure the penalty is correct - do not trust anything these guys say!

@Bristow- you sent me another threatening letter from a different email address telling me you contacted me by phone. I responded and it came back to say that email address is not currently accepting incoming mail.

They have admitted they were in the wrong to take money off of me and have said they will refund but no sign of it and everytime I call I get fobbed off with “no time scale for a refund” “managers don’t take calls”. I am currently instructing a solicitor to get the money owed to me
and compensation

Edit: despite the response on this review from the company I have had no further contact from and despite several more phone calls by me I still haven’t had my refund