Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Leggi di più
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I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Leggi di più
We have always booked our tours/flights through Brightsun Travel as they have been competitive in the deals. Our recent holiday went so smoothly, a special thanks to Nivedita who assisted me in eve... Leggi di più
L'azienda ha risposto
The customer service is good and the prices are reasonable too. BUT it takes a long time to answer calls or put through to trainee who puts you on hold for every query/question you ask. Very annoyin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Informazioni di contatto
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Regno Unito
- 020 8819 1111
- brightsun.co.uk
4,6
Eccellente
3K recensioni
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Ha risposto al 90% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
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Very disappointing customer service…
Very disappointing customer service experience with Brightsun
I have had a very disappointing experience dealing with Brightsun, especially regarding date changes after departure.
My concern is that Brightsun regularly charges a fare difference for date changes even when the same class of service/fare bucket is available on the new travel date. When we check the availability through the GDS, the same fare/class appears available, but Brightsun still applies an additional fare difference without providing a clear explanation.
I am not blaming the Brightsun agents personally, as they may be following the process or information provided to them. However, the real issue is the lack of proper support and transparency. When we ask Brightsun to check with the airline and explain why a fare difference is being charged despite the same fare being available, there is no clear answer or resolution.
For a travel company, customer service and proper communication are extremely important. Customers expect accurate information and support, especially when charges are involved. Unfortunately, my experience has been frustrating due to the lack of explanation and accountability.
I hope Brightsun improves their customer service process and provides better clarity when handling fare rules and date change requests.
22 giugno 2026
Non scritta su invito
Risposta di Brightsun Travel
Dear Alexander,
We take customer feedback seriously and are committed to addressing the concerns you've raised to help prevent similar issues from occurring in the future.
To assist us in thoroughly investigating this matter, could you please provide any additional details regarding your experience, including booking references, your contact details or any other information you believe may be helpful? The more information you can share, the better we can understand what occurred and work toward an appropriate resolution.
If you have any further questions or require additional support, please do not hesitate to contact our Customer Support team at info@brightsun.co.uk.
Great service as always
18 giugno 2026
Risposta di Brightsun Travel
Dear Paul,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Review
I used this travel agent called Bright sun Travel for my second holiday. I received a very prompt responses, very professional, very good price, very good guidance, very informative, very supportive, very understanding of our needs , booking process was very easy and smooth, excellent service. I can't recommend them enough specifically Parul and Denny. They are very good hard working and valuable members of staff for this company. Very strongly recommended and I will definitely book with them in future.
19 giugno 2026
Non scritta su invito
Risposta di Brightsun Travel
Dear Devyani,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Best travel company ever!
Can honestly say, the best travel company ever. Organised us the most magical trip where we couldn't find anything close to our tight budget. The team were so thorough and consistent with communication, even checking in on us while we were out there to ensure we arrived safely. Everything sent in very easy format too. The booking process was so easy and seamless and the service was truly the best!
31 maggio 2026
Non scritta su invito
Risposta di Brightsun Travel
Dear Pooja,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Rahul is so good n friendly and always
Rahul is so good n friendly and always
Picks up phone with kind n quick reply
Yes I will try n give him plenty of business
Thanks
Naren Dadia
17 giugno 2026
Risposta di Brightsun Travel
Dear Naren,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
very nice n clear service easy to whats…
very nice n clear service easy to whats app and call . just slightly expensive i found even with a deal but no hassle no issues .
16 giugno 2026
Risposta di Brightsun Travel
Dear Pablo,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Hello
Hello, you have charged more amount for the tickets this time.Earlier you gave tickets for some what lesser price after discussion i.e after showing other agencies ptices.
13 giugno 2026
Mr BEYRAMI
It was a good experience for me to book my flight and hotel with brightsun and Dani was a very helpful and friendly respectful person
12 giugno 2026
Risposta di Brightsun Travel
Dear Shaban,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Risposta di Brightsun Travel
Dear Khim,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Safari and beach Kenya holiday
Our group of 10 had amazing trip to Kenya. From the day of booking to getting back everything thing was smoothly handled.
Service with Deepak Shah was excellent. He was always polite, helpful and friendly.
14 giugno 2026
Non scritta su invito
Risposta di Brightsun Travel
Dear Anita,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
The experience was great as sharukh was…
The experience was great as sharukh was very knowledgeable, polite and had alot of patience.
11 giugno 2026
Risposta di Brightsun Travel
Dear Saloni,
Thank you for your kind feedback about Brightsun Travel.
Thank you for taking the time to share your experience and helping other customers feel confident in choosing our travel booking services.
Warm Regards,
Brightsun Travel
It was one of the worst experience of…
It was one of the worst experience of my travelling life.No help from your team
11 giugno 2026
Risposta di Brightsun Travel
Dear Nicum,
If your review is regarding your Qatar Airways flight refund, we would like to inform you that our team has already processed your refund. We appreciate your patience and understanding.
Risposta di Brightsun Travel
Dear Welly,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Awful
Part of Tour help uk and owt holidays awful companies promised refund never received . Emails calls and messages useless
12 giugno 2026
Non scritta su invito
Risposta di Brightsun Travel
Dear Maria,
Thank you for your kind feedback about Brightsun Travel.
Thank you for taking the time to share your experience and helping other customers feel confident in choosing our travel booking services.
Warm Regards,
Brightsun Travel
Zero this company cheering the customer…
Zero this company cheering the customer with hidden details for traveling and the staff not available for giedines i.m going court agensnt bright sun
15 maggio 2026
Non scritta su invito
Risposta di Brightsun Travel
Dear Ahmad,
As noted in our previous response, the facts surrounding this booking remain unchanged. According to the airline's policy, a complimentary (FOC) reissue waiver is available only in the event of death and does not apply to medical conditions. Our previous response accurately reflects the circumstances of this case. Unfortunately, we are unable to make any exceptions, as we are required to adhere to the airline's rules and policies.
Risposta di Brightsun Travel
Dear Fazy,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Risposta di Brightsun Travel
Dear Shazia,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Nice agency
6 giugno 2026
Risposta di Brightsun Travel
Dear Dahir,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Risposta di Brightsun Travel
Dear Kamal,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
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