Brickwalls and Barricades Recensioni 

59
TrustScore 3 su 5

3,0

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Valutata 2 stelle su 5

Zwei Dinge sind wirklich nicht gut: Die Kommunikation mit dem Unternehmen und die Qualität der Schürze. Auf 2 Fragen bekam ich gar keine Antwort und warte noch heute auf die Rechnung zu der Bestellung... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The rivets of the lace cross on the back of the apron, were all loose or Not connected anymore. I hard to replace them with skrew rivets of a much better quality by myself. This should not occure at a... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Attempted to contact them multiple times and received no reply. Ultimately I waited and waited having no idea if the apron would ever arrive. Well today it finally arrived and is beautiful. Updated fr... Leggi di più

Valutata 2 stelle su 5

Heb een product teruggestuurd in juli, vooralsnog geen geld teruggekregen. Ben er al meerdere keren achteraan gegaan. Via email (van de website) en via een email die ik nog had van Ramona geprobeerd c... Leggi di più

Dettagli dell'azienda

  1. Artigiano della pelle

Scritti dall'azienda

Brickwalls and Barricades, the #1 in Leather BBQ Aprons and your preferred supplier for premium quality leather knife roll bags.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

59 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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3,0

Tutte le recensioni

(59)

7 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Betrüger

Meine Frau hat mir eine Schürze bestellt und geschenkt. Es war die falsche. Leider hat sie die Schürze nicht per Paypal bezahlt, weil eine Überraschung sein sollte.
Wir haben sie zurück geschickt und wollten im Zusammenhang eine neue bzw andere.
Aber keine Antwort auf Mails, weder von meiner Frau noch von mir.haben es mehrfach versucht. Lauf DHL wurde der Artikel auch zugestellt.
Das Geld ist einfach weg!
Man sollte solche Läden schließen.

8 settembre 2023
Non scritta su invito
Valutata 2 stelle su 5

Good product. Poor Customer Service.

I am not in the business of writing reviews. I only write reviews when things are exceptional or agonising. That being said:

Pros:
- The apron I received was beautiful, exactly as described. Leather is very soft, personalisation as I requested was great. Very well made product.

Cons:
- I received no communication from the seller directly after my order confirmation which was fine as on the website it stated they needed two weeks to complete a personalised item.
- I emailed just shy of the two week mark to ask if the order would be shipped on time, its a gift and I needed the update.
- For the next 9 days I received no communication from the seller despite attempting to contact them via email and social media. When I did receive a response it wasn't to my email but to a message on a social media platform. I had my shipping information by then so I let it lie.
- I would have been appeased if there was communication to say there was a delay and it wouldn't be fulfilled on time; things happen. No communication however is unacceptable especially when purchasing something expensive.
- Additionally the shipping proved to be an issue as well, I would advise that the parcel should have the option for delivery to a safe place or a locker as some people may not be in to receive the parcel.

TLDR; great product but I personally would not buy again due to poor customer service.

13 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

sehr schöne Lederwaren

Ich kann meine vorherige Bewertung nicht mehr bearbeiten, daher gebe ich eine neue ab. Es hat zwar Probleme bei der Kommunikation gegeben, aber meine Bestellung wurde geliefert und die Ware ist von hoher Qualität.

27 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Keine Lieferung

Ich habe weder meine Bestellung erhalten, noch habe ich auf E-Mails eine Antwort erhalten. Ich kann von dem Shop nur abraten.

18 settembre 2023
Valutata 1 stelle su 5

Ware nicht erhalten

Ware nicht erhalten, keine Rückmeldung. Paypal ist eingeschaltet

29 agosto 2023
Logo di Brickwalls and Barricades

Risposta di Brickwalls and Barricades

Hallo Isabel,

Es tut uns leid, dass Sie uns diese 1-Stern-Bewertung hinterlassen. Bei dem von Ihnen bestellten Produkt handelt es sich um ein personalisiertes Produkt, bei dem in der Produktbeschreibung eindeutig angegeben ist, dass wir 3 Wochen benötigen, um es speziell für Sie herzustellen.

Bei der Bestellung haben Sie nicht alle notwendigen Informationen zur Personalisierung angegeben, woraufhin wir Ihnen 2 Mal eine E-Mail geschickt haben und nach 2,5 Wochen schließlich eine Antwort von Ihrer Seite erhalten haben. Nach Erhalt dieser Informationen können wir uns erstmalig für Sie an die Arbeit machen und werden Ihre Bestellung daher morgen, ganz nach Planung, an Sie versenden.

LG, Brickwalls and Barricades Team

Valutata 5 stelle su 5

It is a wonderful apron

It is a wonderful apron. The Leather is soft and it really smells like a new leather coat. I am looking forward to many years of use of the great apron. I would purchase it again if needed. I purchased another company's knockoff from London before finding the best here. It was shaped the same but made in an Pakistan I think and it was garage.

1 agosto 2023
Logo di Brickwalls and Barricades

Risposta di Brickwalls and Barricades

Thank you Michael for this lovely review! We are happy that you love our apron as we did making it! :)

Valutata 2 stelle su 5

Not for Hair stylist

I ordered the apron for myself about a year and a half ago from Spain with great enthusiasm, I received it in good condition 2 to 3 weeks later.

I paid about €225 however I have never been able to use it I spend an extra to have the straps adjusted as well here. I work as a hair stylist and I can say with certainty that working with this apron should like it but not because is heavy at least for stylist.

I do not recommend it for small sizes since it does not fit well and hangs over you also from the inside the part that protects gives off a lot of skin pellets that sticks to the clothes so afterwards you will need to use a lint remover on your clothes.

Perhaps the brand should make a thinner and less heavy one for stylists, and offer on their website some questions before making the purchase since the person who responds in customer service will tell you that she has already done everything possible and more to send your product. I hope this review helps because before making my purchase I looked for reviews and no one talk about weight, size and quality.

Brickwallsand Barricade have a good product for butchers and I believe it can improve to offer it to stylists.

30 novembre 2022
Non scritta su invito
Valutata 1 stelle su 5

I can’t get any indication about the…

I can’t get any indication about the delivery.
From the tracking number you gave me

16 luglio 2023
Logo di Brickwalls and Barricades

Risposta di Brickwalls and Barricades

Dear Nadev,

Intercontinental shipments need to be processed through customs. Unfortunately there is no way for us to predict how long customs need for processing your parcel. We understand that its annoying to wait for your order but unfortunately we can not speed up this process.

Your shipping link was thus working correctly, but your parcel just needed to go through customs before proceeding to your door.

We are happy that you have now have well received your parcel and hope you might adjust your 1 star review as well accordingly.

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