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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great customer service from Ash to resolve non-delivery shenanigans from Evri. The brewser people are obviously passionate about supporting indie breweries, and the monthly line up is something you lo... Leggi di più

Valutata 5 stelle su 5

Great selection from each brewery I've chosen, always their freshest releases. Really great way of getting top top beers on more of a budget.

Valutata 5 stelle su 5

Having had many beer boxes delivered with no issues I got in touch as one of the cans in a recent order was damaged upon delivery. Messaged late in the evening and had a reply from Ash by the next mor... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've been into craft beer for years but kept drinking the same handful of breweries. Brewser fixed that. Every box has introduced me to something I'd never have found on my own, and the quality has be... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Distributore di birra
  2. Negozio di birra

Scritti dall'azienda

Brewser is the planet's first brewery-to-consumer subscription platform that puts you in full control. By teaming up with the UK’s leading independent breweries, Brewser pioneers an entirely new way to explore craft beer. Brewser believe good beer shouldn't cost the earth and are passionate about reducing craft's environmental impact with every delivery! So hop onboard and get the freshest craft direct to your door."


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

731 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

This is the best beer subscription to…

This is the best beer subscription to be part of. The choice of brewers is great, regular specials and great value boxes. I've been a member for over 2 years and highly recommend. There is a really good community on Facebook and Instagram id you want to be part of it. And the customer service is spot on. It's a great offer and a great way of supporting small breweries and getting to try a huge variety of beer styles.

31 gennaio 2025
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Risposta di Brewser

Hey Paul, Thank you so much for your kind words and commitment to Brewser. We are thrilled to hear that your experience is nothing but positive and appreciate you taking the time to leave this review. Thanks for choosing Brewser!

Valutata 5 stelle su 5

Fantastic customer service

I've been subscribed to Brewser since September 2023 after hearing about them on the Beer Fridge Podcast.

There's a massive choice of breweries which I'm slowly working my way through. I love how I get to choose the brewery each month, but also get the surprise of which beers I'll receive.

It's a flexible subscription, so some months I've ordered from two different breweries, and other months I've paused so no money is taken from my account.

Recently had to contact the Brewser team when one of my boxes hadn't been delivered (typical Evri!). Ashley was quick to reply and arranged for a replacement box to be sent out by a different courier. Fantastic customer service!

31 gennaio 2025
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Risposta di Brewser

Hey Gordon, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue and get a replacement box out to you. Your feedback means a lot to us, and we truly appreciate your kind words. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Payment glitch created two orders

Payment glitch created two orders, one cancelled immediately, but both charged my card. Notified Brewser the next day and the refunded the erroneous charge immediately.

21 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Calum, thanks for talking the time to leave the review we really appreciate it. Pleased that we were able to get you your refund sorted quickly.

Valutata 5 stelle su 5

Excellent Customer Service to resolve an issue

I had an issue with a much delayed delivery. The courier website just showed the package in a constant loop over a period of almost 3 weeks. I raised a ticket with the Brewser team who called me within the hour to let me know they would take ownership of the issue. Great comms after that and very happy that my issue was taken care of without additional effort on my part.

29 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue quickly for you. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Impeccable customer service

Great company. Really responsive when you need help, such as issues with website or orders.
They respond rapidly and endeavor to resolve your issues (website not allowing an order so resolved instantly. A missing beer order from the couriers and they replaced as soon as possible). I really highly recommend. Great customer service

30 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Excellent service

Excellent service, and excellent beer! The website is in dire need of an overhaul, I would recommend using on a desktop if possible.

Would certainly use again.

30 gennaio 2025
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Risposta di Brewser

Hi Dave, thanks for taking the time to leave your feedback, we really appreciate it. Website is something we have in our plans to improve and simplifying the user experience. Thanks for choosing Brewser

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, Fast and polite response and solve any issues without fuss. They have a fantastic array of breweries to chose from for people of all tastes with some superb specials each month!

24 gennaio 2025
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Risposta di Brewser

Hey Chris, thanks for taking the time to leave your review. We are pleased to hear that we were able to solve the issue quickly. We are thrilled to hear that your enjoying the choices available along with out monthly specials. Thanks for choosing Brewser!

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, acting upon an issue proactively and resolving it in a timely manner. Great choice of beers at just the right number of single brewery cans that you'd be unlikely to find in most craft beer shops. Would highly recommend!

23 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Paul, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue in a timely manner. We are pleased to hear that the platform is working well for you, and you are happy with the choice of breweries. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Beer arrives as if by magic

Beer arrives. If there is a problem with the delivery or the brewery, Brewser has been very quick to sort it out. No problems

22 gennaio 2025
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Risposta di Brewser

Hey Andrew, We’re delighted to hear that you had a great experience with Brewser and that we have ben able to resolve any issues. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Great company with a good selection of…

Great company with a good selection of beers. Had a minor issue contacted them and they sorted it in minutes. What more could you want.

23 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Jon, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue quickly for you. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Great company and always sort out…

Great company and always sort out customer service questions really easily.

23 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Ross, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue quickly. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Ash and the team are always happy to help

Ash and the team are always happy to help with any kind of queries you can throw at them (and I've thrown a few!). There is always a quick, friendly response, which makes for a very personable experience. Oh and the beers are good too!

22 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Rob, We’re delighted to hear that you had a great experience with Brewser and that we are always able to respond and resolve as quickly as possible. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. Being able to offer a personal service is something we are very proud of. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Great choice of breweries and customer service

Great choice of breweries. Quick to respond to queries and help with problems

22 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Rebecca, We’re delighted to hear that you had a great experience with Brewser and that we could respond and resolve the issue quickly. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Great customer service

Great customer service, always very responsive with emails and arranged for more beers to be sent. Great selection of breweries also, best subscription out there.

21 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue and the additional beers sent to you. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Fantastic!

Extremely pleasant customer service which quickly and concisely fixed the issues I had.

22 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Phillip, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue you had. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

The only beer subscription service you need

Having tried a few different beer subscription services now, this is the one I've gladly stuck with. Deliveries often come with small messages of appreciation from the Brewery which gives you a sense of connection, something I value. Deliveries have come without a hitch and the new app makes it easy to manage your account. Keep doing what you doing Brewser!

22 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Tom, We’re delighted to hear that you had a great experience with Brewser and that we are providing you with a great service. Your feedback means a lot to us, and we truly appreciate your custom. Thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Brewser is the best craft beer subscription going…

Brewser is the best craft beer subscription I've encountered. The ability to explore breweries across the UK and Ireland, is truly unique. The selection is incredible, with options ranging from the rugged coastlines of Cornwall to the vibrant cities of Edinburgh, Portrush, and Dublin.

I've discovered a high number of craft breweries I wouldn't have tried otherwise, enjoying a wide range of styles from hoppy IPAs to rich stouts and refreshing sours and more! While I generally avoid lagers, I was pleasantly surprised by the Utopian Brewery box featuring their UK lagers.

The monthly discovery boxes and collaborative Project X packs offer excellent value and are a fantastic way to explore new breweries. I also appreciate the occasional special packs, like the recent Vault City Burns Night box.

Customer support has always been prompt and helpful whenever I've had a question. While there was one instance of slightly damaged cans with DHL, my overall delivery experiences have been positive.

I highly recommend Brewser to any craft beer enthusiast who enjoys discovering new breweries and exploring the diverse world of craft beer.

22 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Tom, We’re delighted to hear that you have had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Top customer service 🤜🏼🤛🏼

Been using Brewser for a while now and doesn’t disappoint - I’ve recently been sent the wrong beer selection (without fully realising) and the Brewser team contacted me proactively to advise they’d been an error and were sending me more beer! Great and very friendly customer service!

22 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Jon, We’re delighted to hear that you have had a great experience with Brewser and that we could help get more beer sent your way. Your feedback means a lot to us, and we truly appreciate your custom. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Best beer subscription by a long way

I have tried many beers subscriptions over the years and by far Brewser has been the best.

The choice each month of some great breweries at a reasonable price point makes it easy to continue using them.

On the couple of times there have been issues with what I have received these have been quickly resolved without issue, certainly in a much fairer way than some of other subscription companies.

16 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey Nick, We’re delighted to hear that you have had a great experience with Brewser and that we offer you great experience. Your feedback means a lot to us, and we truly appreciate your custom. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Valutata 5 stelle su 5

Great company!!!

Great company and thoroughly satisfied with all boxes I’ve received so far, plenty more still to come!
Had one small issue which was promptly addressed and resolved swiftly because of their great customer service!
Highly recommended!

17 gennaio 2025
Non scritta su invito
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Risposta di Brewser

Hey, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

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