Hired a rotary pressure washer from the Brighton branch and when it arrived it wouldn't fit through our side passage which was my oversight. David kindly sent me out a much longer extension hose the n... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I arranged hire of a one person cordless post hole digger from their Brighton branch. When I enquired about hire the agent told me the tool would be put on charge ready for collection. I tried to give... Leggi di più
L'azienda ha risposto
David at Brandon Hirestation Hove is the man ! Always really helpful, polite and so knowledgeable ! we’d be stuck without him , the guy is priceless for our company re tool hire 👍
L'azienda ha risposto
Great service very helpful team The manager was extra helpful Best hire centre in Brighton and Hovep
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informazioni di contatto
Unit B4, Portland Road Business Park, Portland Road, BN3 5RY, Hove, Regno Unito
- 01273 427 900
4,0
Molto buono
59 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great advice from staff
19 novembre 2024
Risposta di Brandon Hire Station - Brighton
Hi Terry, thank you for hiring with us us. We're pleased to hear that you received great advice from our team. Kind regards, the Brandon Hire Station team.
The in person service was A1.
The in person service was A1.
But the online service charged me a ridiculously high deposit charge on the hire items
17 ottobre 2024
Risposta di Brandon Hire Station - Brighton
Hi, thank you for your review about your recent hire. We're pleased to hear that you received great service from our branch team. We appreciate your feedback about our deposit charge online and will take this on board. Kind regards, the Brandon Hire Station team.
Hired items were delivered ontime and…
Hired items were delivered ontime and in good condition. All the staff were knowledgeable and helpfull. Off hire was easy and collection as agreed.
12 settembre 2024
Risposta di Brandon Hire Station - Brighton
Hi Mike, thank you for your review about your recent hire. We're delighted to hear that you found our Brighton team knowledgeable and helpful, and that the delivery and collection processes went smoothly. Kind regards, the Brandon Hire Station team.
all round brilliant
had a great experiance from ordering on line to really helpful staff on pick up and drop off
19 agosto 2024
Risposta di Brandon Hire Station - Brighton
Hi Nicole, thank you for your positive review. We're pleased to hear that you had a great experience from ordering online to our helpful delivery team. Kind regards, the Brandon Hire Station team.
Did not expect this from this company
Hove branch ordered a tower came very late so lost a day . One of the wheels was broken so did not lock a couple of the cross struts did not fit properly I thought most companies checked there items before they were delivered but not in this case will not be using them again unless they improve!!!!
23 agosto 2024
Non scritta su invito
Risposta di Brandon Hire Station - Brighton
Hi Michael, thank you for sharing your feedback. We apologise for the delay in your tower delivery and the issues with the broken wheel and ill-fitting cross struts. We take equipment safety and quality extremely seriously and will ensure this is addressed. Kind regards, the Brandon Hire Station team.
Machine turned up in the afternoon even…
Machine turned up in the afternoon even though it was booked for the full day. Tyre went bang. Sent out a replacement 2 days later that then had the wrong bearings and wouldn’t fit. So out of the 5 days I hired it for I could only use it for a day and not even a bit of a discount.
5 agosto 2024
Risposta di Brandon Hire Station - Brighton
Hi Barney, we're extremely sorry to hear that you had a disappointing hire experience and apologise for the inconvenience this caused for you. To discuss this further with our customer support team please get in touch on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Good friendly helpful staff.
11 luglio 2024
Risposta di Brandon Hire Station - Brighton
Good afternoon, thank you for your 5-star review. We're delighted to hear that you found our Brighton team to be friendly and helpful. Kind regards, the Brandon Hire Station team.
I will definitely be a repeat customer
Good value, easy to fit scaffolding. Delivered and collected according to plan. no problem with extending the hire on a day by day basis. I will definitely be a repeat customer
5 giugno 2024
Risposta di Brandon Hire Station - Brighton
Good afternoon, thank you for your positive feedback. We're glad to hear that you found our scaffolding easy to fit and that the delivery and collection went smoothly. We appreciate your business and look forward to serving you again in the future! Kind regards, the Brandon Hire Station team.
Very Helpful
Hired a rotary pressure washer from the Brighton branch and when it arrived it wouldn't fit through our side passage which was my oversight. David kindly sent me out a much longer extension hose the next morning so I could do the back of the house and extended my hire at no extra cost. That's the kind of customer services which will mean I will definitely be hiring from there again.
23 maggio 2024
Risposta di Brandon Hire Station - Brighton
Hi Fergus, thank you for sharing your experience with us! We're glad to hear that David was able to assist you promptly and provide a solution for the extension hose. We appreciate your positive feedback and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
My hire was cancelled the afternoon…
My hire was cancelled the afternoon before it was supposed to happen so I couldn’t do the project I had planned. For a supposedly big company there was no offer of getting an alternative from one of their other branches
10 aprile 2024
Risposta di Brandon Hire Station - Brighton
Hi Chris, thank you for your feedback. We are sorry to hear that you were not satisfied with your hire experience and have passed your review on to our team. Kind regards, the Brandon Hire Station team.
It was good that you agreed to pick up…
It was good that you agreed to pick up the equipment early. But then you have me a date for the pick up but didn't pick it up. When I phoned you did not know anything about the pick up. You came three days later during which time I had to hide the equipment to try to prevent it from being stolen.
24 marzo 2024
Risposta di Brandon Hire Station - Brighton
Hi David, thank you for your feedback and bringing this to our attention. We're very sorry to hear that there was a delay with your rearranged collection and apologise that the change was not communicated clearly among the team. We will pass your feedback on to ensure this is reviewed. Kind regards, the Brandon Hire Station team.
Platform hire
Delivery of hire item, and item itself, all good and driver excellent.
However booked collection date on line and for some reason the local office had it down as the following day and so wasted an afternoon waiting for collection.
Then when reorganised they messaged to say driver coming am despite being arranged for pm.
Again, driver was excellent.
26 marzo 2024
Risposta di Brandon Hire Station - Brighton
Hi William, thank you for sharing your feedback with us. We apologise for the miscommunication with the collections and the inconvenience it caused. We appreciate your positive feedback about our driver and will address the communication issues internally. Kind regards, the Brandon Hire Station team.
Tried to bill me an extra £42
Tried to bill me an extra £42 and wouldn’t listen when I told them I had returned more than they had logged back. Very unfriendly and unprofessional as when I called head office they said I was right but was made to feel wrong by the staff at the Hove branch. Very stressful and unnecessary. Won’t use again.
5 marzo 2024
Risposta di Brandon Hire Station - Brighton
Hi Shirley, thank you for bringing this to our attention. We apologise that the service you received did not meet the high standards we expect to deliver and are extremely sorry to hear that we have lost you as a customer. We take your feedback seriously and will address this issue to ensure better service in the future. Kind regards, the Brandon Hire Station team.
Really helpful advice from the guys on…
Really helpful advice from the guys on the desk, got the right tool for the job.
29 gennaio 2024
Risposta di Brandon Hire Station - Brighton
Hi John, thank you for your positive feedback! We're delighted to hear that our Brighton team provided you with helpful advice and helped you to find the right tool for your job. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Risposta di Brandon Hire Station - Brighton
Hi Chris, thank you for your positive review. We're glad to hear that you had a positive experience with our Brighton branch, and found our floor and edging sander effective. If there is anything further we can support you with in future, please get in touch. Kind regards, the Brandon Hire Station team.
Risposta di Brandon Hire Station - Brighton
Hi Simone, thank you for your positive feedback about our Brighton branch. We're glad to hear that our team offered professional service and helpful advice. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Great floor sander at reasonable hire…
Great floor sander at reasonable hire price. Easy to book and customer service was really good upon collection and we were given really clear instructions on how to use the sander safely. Would recommend this company.
27 ottobre 2023
Risposta di Brandon Hire Station - Brighton
Hi Lisa, thank you taking the time to leave us such a positive review. We're pleased to hear that you had an excellent experience with your floor sander hire and received all the guidance and support you needed from our Brighton branch. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
good customer service
good customer service, all ready when i wanted it, easy to deal with
10 novembre 2023
Risposta di Brandon Hire Station - Brighton
Hi Peter, thank you for your positive review. We're glad to hear that you had a great experience with our Brighton team. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reliable delivery
Reliable delivery, good price, good choice of equipment. I needed to change the collection date and there were no issues.
6 agosto 2023
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.