DPD delivered parcel to wrong address. Spoke to DPD who advised that Bozu need to raise an investigation with DPD. I emailed Bozu 24 hours ago to ask them to do this and send me a replacement order... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Bozu has honestly made sticking to a healthy routine so much easier for me. Between working full time and training regularly, finding the time to cook good meals can be difficult, but their servic... Leggi di più
L'azienda ha risposto
Incredible tasty and healthy food delivered perfectly. The food is so nice, feel full after every meal and you’re a getting quality product. I’ve tried loads of meal prep companies and Bozu is by far... Leggi di più
L'azienda ha risposto
I've been using Bozu's meal prep service for a few weeks now, and I'm incredibly impressed. Every week, they deliver fresh, perfectly portioned meals straight to my doorstep in Bolton. It's been a l... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Revolutionize your meals with BOZU! 🍽️ Fresh, flavorful, and delivered nationwide twice a week. Say goodbye to mealtime stress and hello to convenience and quality. It's time to elevate your eating game with BOZU. Order now and taste the difference!
Informazioni di contatto
UNIT 3L, Eaton Point, PR7 7NG, CHORLEY, Regno Unito
- info@bozu.co.uk
- bozu.co.uk
4,0
Molto buono
168 recensioni
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Very disappointing
Very disappointing - severe lack in customer service - took money for orders I hadn’t asked for after I paused my subscription and took nearly 2 months to refund - no one to call all done via email and very unprofessional
Such ashame as I had been a customer of a previous meal prep service with one of them and had no issues but this time was a shambles
1 agosto 2024
Non scritta su invito
Disgusting customer service
Disgusting customer service. AVOID. Food is 5/10 at best but the customer service is truly diabolical. They want you chained to the subscription and do not care about customers at all! You will have to fight for your life to cancel a subscription even if you give enough notice. Truly insane how companies like this can still exist and exploit customers in this manner. Absolute thieves.
20 settembre 2024
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Risposta di Bozu
Ash, thank you for taking the time to bring this to our attention.
Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us.
Our meal plans offer you 55% discount against your first week, after which, a 40% discount is applied to weeks 2 to 4 inclusive, which provides you with your fresh fully prepared restaurant quality meals for less than £5.63 per meal, noting, for your total peace of mind, to cancel our weekly recurring service you only must give us 7 days’ notice as per our website.
As we are unable to find any record of you on our systems under the name Ash, could you please email us directly, as contrary to what you may currently feel, we remain open to your correspondence and assure you that we will do all we can to offer a thorough explanation and resolution and would ask that you afford us the opportunity.
Absolutely wonderful customer service…
Absolutely wonderful customer service and great food. By far the best meal prep I have tried!
22 settembre 2024
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The Best I've Tried
I can't recommend this meal prep enough. It's always delivered fresh and on-time. And every time I have contacted customer support via email, I have always gotten fast and professional responses. I have paused a subscription indefinitely so the costs stayed the same. I came back after a few months and picked up where I left off. After a while I then left, and came back. And each time there has never been an issue with pausing/cancelling, so I have no idea what those 1 star reviews are talking about. Out of all the meal prep services I have tried (around 5) this is definitely the best one I have come across! Highly recommend!
18 settembre 2024
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Risposta di Bozu
Hello David,
Thank you so much for your review, and we are especially grateful for your clear and concise explanation of how our service works. Reviews such as yours remain the reason we strive to offer the best service we can.
Best meal prep!
Fantastic food and fresh. My favourite was the Thai chicken and noodle salad.
Service was great, always delivered when stated and left somewhere safe when I was not in. Used many different food prep companies but this is my far the best.
Looking forward to my delivery tomorrow!
14 settembre 2024
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Risposta di Bozu
Thank you for your positive review, our team welcome your comments and we will continue to deliver our best efforts.
I’ve been using the keto meals every…
I’ve been using the keto meals every week and everything has been consistent and changes frequently delivery always on time can’t complain
Not the cheapest but worth the price
Definitely ordering more
2 settembre 2024
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Risposta di Bozu
Thank you for your review, we really appreciate your positive comments.
Honestly can’t say a bad word about…
Honestly can’t say a bad word about Bozu, the owner has gone above and beyond for me on a number of occasions with DPD issues and meal choices, would highly recommend for people with little time in their days
13 settembre 2024
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Risposta di Bozu
Hello Ryan,
Your review is really appreciated, we cannot express how motivational it is to receive comments like yours.
scam company
Aggressive person speaking on the phone . I told them beforehand I would like my subscription to be cancelled as well as an order and yet I was still charged.
13 settembre 2024
Non scritta su invito
Risposta di Bozu
Jason, thank you for taking the time to bring this to our attention.
Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us.
As we are unable to find any record of you on our systems under the name Jason, could you please email us directly, as contrary to what you may currently feel, we remain open to your correspondence and assure you that we will do all we can to offer a thorough explanation and resolution and would ask that you afford us the opportunity.
arrogant customer service
I told customer service that I prefer email rather than phone calls.they basicly threatened me on phone and sad 'I am going call you If you don't want get phone call, I can cancel your subsriciption.'
I accepted sad: I okey do not want your meals. however next day I got an email from customer service says:'You told us on the phone you want our subscription 2 weeks more'
What a bizarre thing.They can't communicate between themselves.
Later on ,they told me they can cancel after a week .I accepted however they did not send second part of my paid meal plan
9 settembre 2024
Non scritta su invito
Risposta di Bozu
Faruk Kirbiyik, thank you for taking the time to bring this to our attention.
Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us.
On checking our records, we can see that we offered you a full resolution on the 13th of September 2024, and as such, contrary to what you may currently feel, we remain open to your correspondence and assure you that we will do all we can to offer a thorough explanation and resolution and would ask that you afford us the opportunity.
Best meal-prep service
I chose to use a meal prep service as I work full-time, needed to lose weight plus I have diabetes and also need to control my sugar intake.
Bozu have been amazing, the food is tastier than I expected, full of flavour, there is a great choice on the menu and the service is first class. I am really impressed. Thank you bozu
16 agosto 2024
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Terrible
This company is absolute fraudulent and definitely NOT THE SPRING TIME OF YOUTH! my student Rock Lee and I were disappointed with how bad the food was and the terrible portions, me and rock Lee could not even train properly while being starved. also the guy on the phone was very rude and refused to cancel my subscription and tried to continue to charge me after I cancelled but luckily I froze my account! Absolute scams id rather go icharaku ramen with choji than buy from here!! 8 GATES!! SPRING TIME OF YOUTH IS NOT BOZU!!!
8 settembre 2024
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Risposta di Bozu
We have concluded that this review is not from a genuine customer, after requesting confirmation which was not provided.
Trustpilot informed us, that they do not necessarily have to prove that they have used our service, but we could post a reply!!!
We are baffled by their advice; not sure how they can ensure disparity or their integrity!!!
It is saddening that in the age of social media where opportunists use platforms such as this to malign a service with malevolent intent are permitted to do so.
As a customer driven service, it would be detrimental and nonsensical for us not to try and resolve issues or concerns.
If you are a genuine or prospective customer considering our service, we would kindly refer you to the numerous 5-star reviews and if you still have any concerns, please do not hesitate to email us for clarity, we would be more than happy to assure you.
What a rip off
What a rip off. Didn't get my full order rang up customer service but all I got was a guy with attitude and just wanted to argue. The worst customer service I've ever come across real bad attitude did nothing to resolve the issue. I don't recommend these fraudsters to any one ripping people off then just wanting to argue about the situation.
4 settembre 2024
Non scritta su invito
Risposta di Bozu
Abbas, thank you for taking the time to bring this to our attention.
Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us.
In the interest of impartiality, it is important to address the anomalies in your review.
On checking our records, we can see that we offered you a full resolution on the 29th of August 2024 - Dear Abbas, Many thanks for your email and for placing your weekly recurring meal plan with us. As per your request, after your delivery on Sunday the 01st of September 2024 we will pause your account for you, after which, once you return from your holiday, you can then advise us on the date you would like your deliveries to resume again as we know once you receive your first delivery on Sunday you will be using our services for a very long time to come. Enjoy your meals on Sunday – After which, some 13 minutes later your response was - Ok, thank you.
Notwithstanding, contrary to what you may currently feel, we remain open to your correspondence and would ask that you afford us the opportunity by contacting our customer service team directly.
Bozu Rip Off
Bozu, Bozu, Bozu…
Let’s start first with their T&C’s, they are NOT available to view before you place your first order.
Bozu claim you can navigate your account easily, you can pause or cancel at any time, this is untrue, you have to email them and sometimes they will not action that email and instruction for days, resulting in delaying your instructions and then debiting money from your account.
So our story, I was having surgery on my shoulder so suggested to my partner we buy pre-made meals as I was going to be unable to cook.
As we needed Halal ready meals we were limited to who we could purchase from, we found Bozu via a search, meals sounded tasty, the first offer of 10 meals competitive, so we decided to place just one order with them, we needed to taste the first batch of meals before reordering, after all we may not enjoy the food.
So we place and payed for the first order and immediately we receive a notification that £xxx would be debited from our account in a few days.
We could not find the pause/cancel option in our account, we had to email them, this resulted in unwanted communication demanding why we wanted to pause/cancel.
After explaining our reasons! We were assured our account was paused.
Happy days….NOT….
A few days later we received our first order, well We received 6 of the 10 meals, we know they do 2 delivery days so thought the other 4 would be delivered the next delivery day and put it down to them delivering fresh meals.
Delivery day came and no meals, so we contact them again to ask where our meals where, meals we had paid for, to be told we would not be receiving them as we had paused our account!!!
Please someone can you make this logic make sense!!!
The customer service is horrific, rude, unprofessional and bordering scamming. They are ripping customers off of money and meals.
They claim they don’t want bad reviews as it’s damaging to a small family run business, I claim, we only wanted what we paid for as we are also a small family on a budget.
We have not been offered a partial refund, we have not been offered our 4 missing meals. The shame of this is, the meals were tasty and portions good, However….
I would NOT recommend this company to my worst enemy, I highly recommend taking your hard earned money to another establishment.
4 settembre 2024
Non scritta su invito
Risposta di Bozu
Hello Mr Abbas Akram of Stoke-on-Trent,
Further to your review, we wish to offer our apologies for the disappointment you experienced whilst using our service.
We also wish to thank you for your positive comments regarding the quality and taste of our meals.
We support your prerogative to review and as a customer driven service we strive to improve where necessary and welcome good or bad critique.
Notwithstanding, in the interest of impartiality, it is important to address the anomalies in your review.
Firstly, as to our terms of service, these are available via a link on every page of our site prior to placing an order, and to ensure that our customers fully understand, we also have a FAQ’s page; which is also available before committing to any purchase.
I remind you that when you sent your request to pause your subscription on the 29/08/2024 we sent an immediate reply via email, advising that we would pause the account after your next delivery on the 01/09/2024.
You replied with the following ‘Ok, thank you’ Then on the 04/09/2024, you wrote this review without any further communication which has left us completely baffled.
We would like to offer recompense; however, this requires your contact.
We reached out to you by telephone on receipt of your review and this was met with a barrage of abusive language, and threats to our business.
We have also written to you requesting your contact so that we may address your issues, which has also been ignored.
Contrary to what you may currently feel, we remain open to your correspondence and assure you that we will do all we can to offer a thorough explanation and resolution and would ask that you afford us the opportunity.
Bozu have been great with sorting food…
Bozu have been great with sorting food for some of our athletes - process is easy and the food is good. Jordan has always been contactable and quick to respond which has been great
3 settembre 2024
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Been a great provider for all our…
Been a great provider for all our students!
3 settembre 2024
Non scritta su invito
Great quality and fast delivery
3 settembre 2024
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Good service
The delivery was on point and always on time. As well as having very good standard of food ready on the go.
2 settembre 2024
Non scritta su invito
Risposta di Bozu
Thank you for your positive review, our team welcome your comments and we will continue to deliver our best efforts whilst also making your busy life a little bit easier each day with our restaurant quality fresh meals.
Tasty and fresh!…
We needed a big order and Jordan adapted immediately! Fresh and tasty and for young athletes tick all the boxes.Thank you!
1 settembre 2024
Non scritta su invito
Every meal was disgusting and portions…
Every meal was disgusting and portions were so small nothing like the pictures
2 settembre 2024
Non scritta su invito
Risposta di Bozu
Hello Javed,
Further to your review, we wish to offer our apologies for the disappointment you experienced whilst using our service.
We support your prerogative to review and as a customer driven service we strive to improve where necessary and welcome good or bad critique.
We are saddened to hear that some of our meals were not to your personal taste and contrary to what you may currently feel, we remain open to your correspondence so please let us know which meals you feel were not as shown on our website as we will gladly arrange to get these meals replaced for you.
Great food quality
Great food quality, and delivery service is also always on the agreed day, been using for over 3 months
2 agosto 2024
Non scritta su invito
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