Boulies Recensioni 

Absolutely horrendous customer service. I purchased a Boulies chair and although the quality was good, the chair itself was not for me so I wanted to return it for a refund. Initially contact was good, they were offering me alternative options, however once I decided on a refund the communication completely stopped. Despite following all the steps they asked me to do (e.g fully dismantle chair and send photos) and sending many chasing emails they are now completely ignoring me. Completely unacceptable!

I have a fault with my chair after three months. I contacted boulies via the website chat. They identified my issue promptly and send me the intstructions for the replacement. The replacement comes within 3 days all sorted. Very happy customer!!

I've had my boulies chair for over 2 years now. It's very comfortable and the rocking function is my favourite. Some of the plastics on the chair separately as my dog. I contacted Boulies support team for the replacement. They help send the replacement soon. Great Company and great customer support service.

Have recently purchased 3 chairs for my business and had intended on buying up to 15 more for other office staff, however one chair has come with a faulty arm rest that doesn’t stay in place and is lose with no means to fix it as a customer as it seems internal to the part, have wrote to the company without any response whatsoever ever, will not change my review until such time as this has been remedied

I've had 2 Boulies chairs now. The first lasted around 4 years & just purchased a new upgrade.

I personally haven't had any issues with Boulies & feel the quality of the product is very good. My first chair last over 4 years & had no faults with it.

New chair arrived, well packaged, within a few days of ordering.

took my money 2 weeks ago and I have just had my first communication and still no idea when I will receive the chair, I was told that I would get a delivery by the 28th from the messages on their website, why do they call themselves Boulies Uk when they are not in the uk, I would avoid these guys, wish id read the other reviews before ordering - the below reply below is a lie - my messages were ignored - then I was promised a next day delivery - I am too tired with them to detail all their lies - just avoid these guys - my order is now cancelled and AMEX is dealing with them

Refund required 24 Emails over a month

I bought the EP200 chair which looked reasonable online but I later understood Boulies uses fake reviews, the real feedback can be found here.

Although the customer service is polite, it can take days to get an answer and it's ultimately meaningless. The product itself looks ok but is notably uncomfortable. The back support pokes into your lower back, regardless of settings, and there's another piece that pokes into the back of your legs. It's uncomfortable in less than an hour of sitting. The tilt is too far bar, and the chair issues loud mechanical pops whenever you make small movements. I'm 6", 90kg, nothing unusual.

Although I was told returning the product would not be a problem, I was asked to disassemble the base, ie remove the gas lift from the tilt mechanism. This is an impossible task without specialised tools including a rubber mallet.

After 4-5 emails discussing disassembly, I was told this step was in fact not required. A courier was booked, I was asked to wait 9am to 5pm, they never showed up. It took a week to schedule another courier.

After the chair was finally picked up, I heard nothing from Boulies for 10 days. After 2 more chasing emails they finally issued me a refund. 24 emails in total were required, over the period of a month, it was an excruciating experience.

I would advise any potential customer to steer clear of this company.

Awful quality chairs, had mine just over 2 years and just out of warranty and they will not replace ! Avoid buying a boulies chair, they are expensive and do not last, buyers beware of this brand

I ordered the Fit chair a couple of months ago, and they told me it would be shipped on 27 June. I scarcely dared believe it because the chairs are made in China; but their customer service was swift and reassuring. Sure enough it arrived exactly when they said it would, and I am thrilled with the chair - it's exactly what I wanted: slim, elegant, with adjustable support on the neck and back and with a lovely rock on it.

Just put together my new bouiles master chair. To say I'm disappointed is an understatement. Dreadful quality. It's like sitting on wood. The chair doesn't go high enough, and the armrests don't go low enough. This results in very poor posture. I should have listened to everyone when they said get an office chair and not a gaming one.

I am 188cm tall. I ordered the Boulies Master chair which apparently fits people up to 190cm. It does not. My head was 4cm over the top of the back of the chair meaning the lumbar support was nowhere near where it should have been. I was offered the Boulies Elite Max as a replacement which I accepted. However both chair suffer from an insane level of tilt when in the tilt lock position.

I bought this to replace a £30 gas operated office chair and that is sturdier than this £330 equivalent.

I have been told that I will need to pay for the return shipping which is against UK distance selling regulations.

I will be returning this, I will not be paying a return charge and I will be not be buying or recommending a Boulies chair to anybody. I will be having words with my friend who recommended me such a terrible product.

Chair welds gone on seat and now rear upright part. Normal 30 year old man 5 foot 11 13 stone.
Normal use for office work. Chair is absolutely garbage. Secret lab is what I should have purchased!!

I've had the chair 2 years 4 months, as with many others I thought paying that amount I would get a decent quality product. How wrong was I!!!
The chair arrived broken, the chair has broken 5 times and had to have new parts sent each time. It's now 4 months over the warranty period and it's broken again. They are refusing to replace the broken back rest as it's out of warranty by 4 months even though its been replaced twice in 2 years.

My advice is don't buy this piece of crap, spend a little bit more and get a secret lab chair, a much better quality product!!!!

Horrendous quality and even worse customer service.
Bought a chair for £300 - thinking buy once buy right. Oh how wrong I was. The tilt mechanism not only rocks and clunks every time you even shuffle in the chair, but it also rocks and flexes about an inch when it’s locked out and shouldn’t move making you sea sick. To compound matters their customer service is utterly shocking, Jeff seems to think it’s acceptable to break UK distance selling regulations and refuse returns for faulty goods, won’t pay for return postage and wants to charge restocking fees and fees for putting the chair together. They also won’t tell you how to dismantle the chair to return it either! His excuse for the rocking was “wobble and flex is completely normal, and over time due to friction the gas rod might eventually stop the rocking and noises, there is no fault with your chair” - so they even KNOW they have an inherent fault and won’t fix it!!!!

Avoid - don’t waste your mo way, they look good in pictures but are aweful to own and use!!!!!!!!

I got the Elite chair a month ago, and I am very happy with it! Paid 280 which is great price and the quality is honestly top notch, comparing to two secret labs chairs which house mates have (2020 models which both have skew backrests), so I am happy I decided to go with boulies over secret labs, they also didn't aggressively chase me for a review with incentives so this is actually genuine.

Its super simple to assemble, one of my arm rests was slightly warped from storage when it arrived and they sent me a new one within 3 days. So no issues there, although you can tell support is not locally based they do honour all their promises, just be sure on your decision on style chair etc because its not free returns if you just don't fancy it, they will only send you free replacement parts if any defective parts or you can return the whole chair at your cost, which I think is still fair.

The only thing I will say is I went for a black racing style chair because it goes well with my set up and it is super comfortable for home, but my next chair will probably be an ergonomic one, in terms of longevity and all round comfort, I personally feel ergonomic is slightly superior to gaming chairs, I see boulies are also making some good economic chairs so might give them a go too! My Herman Miller Aeron at work sets the gold standard but not many people have £1200 to throw on a chair.

Parents be warned !!
Ordered chair as a surprise gift for my son , however I was very saddened as the box is covered with a gaming chair all over it . Surprised spoiled 1 week before Christmas as he was home when delivered and unable to hide the massive chair on the box
Customer service were unapologetic to the point we are considering returning the item as the surprise is spoiled

Where do I start? Boulies advertise their chairs as a premium product with quality being an important factor of the brand.

After much research I decided to purchase an Elite chair costing £300.

After assembly it was clear there was an issue with the backrest alignment, as well as another small issue with the backrest material.

I contacted support and they told me not to worry but if I wanted they would send a replacement backrest. I asked them to do so and they sent me a replacement.

The replacement was an improvement on the original but is still not to my satisfaction.

There are 2 screw holes on each side of the backrest to attach the backrest to the base brackets. On both backrests I received the holes on the left side were 6cm in from the back. On the original backrest the right hand side holes were 5cm in from the back. The replacement backrest has the right hand holes 5.5cm from the back.

So, considering these are out of alignment its no surprise that the backrest does not sit straight.

Having queried again with support I am told that these screw holes were fitted by hand and its possible, and acceptable for them to be out of alignment!

The base cushion of the chair is also out of alignment. The material is twisted on the base cushion.

Again queried with support, and told that is normal. The material was attached to the base by hand, so its again acceptable for this to be poorly fitted.

To date all replies form support have been from Jeff. Is support only 1 person? In his final email to me he ended by saying... Please do not worry. The situation is normal. Any other issues, please contact us.

From that response it seems they are not interested in the issues of poor workmanship.

I have considered returning the chair, however they have informed me that I will have to pay for the return carriage - which given the weight would be quite expensive. They will only refund the carriage charges after the chair has been inspected for damage. As you need tools to remove the gas cylinder and the casters, its quite possible these could be damaged when being removed. If so, then no refund of carriage charges....

These are the sort of issues I might expect with a £100 chair, not a premium chair costing £300.

Terrible chair, I have had nothing but issues with it. when the chair was under warranty Boulies did send out replacement parts after some hassle, but the parts come from china and take ages to receive them. so far my chair has had one arm replaced due to a weld breaking, I am on my third Base mechanism because they kept breaking or becoming loose so the chair would just fall into the recline position. I have also replaced the lift piston myself as Boulies for some reason wanted to charge me a ridiculous amount of money for that.
Finally which is the nail in the coffin.. The base frame has snapped, the welding on the metal is incredibly bad but also the tubing they use is wafer thin, its snapped in two places I am now unable to lean back on the chair at all, as it will just collapse backwards.
Boulies will no longer answer my emails and they do not respond on the chat on there website.
I now give up and the chair is going to be land fill.

Out of the box the tilt mechanism was grinding. Boulies sent me a replacement, which not only had stuff rattling around inside, but the arm was bent so only 3 screws lined up. It also grinded.

They offered to send me another chair and I could just dispose of this one, but I just wanted a refund. They ignored this request for two or three emails, then finally offered me a 50% refund and I had to send them the chair back.

I told them I would accept no less then 75% refund or I was going to do a chargeback with my credit card company, they immediately accepted.

I left a negative review on their website, it was removed. I've left several reviews on Trustpilot, but they keep getting removed, most likely because Boulies keeps mass reporting them.

Most of these positive reviews are also probably fake bots. This company is a Chinese drop shipper. The product is complete garbage. They have fake reviews on their website, and actively try to remove any negative reviews anywhere else.

If you do purchase, use your credit card, so you can charge it back if the product they send you is garbage.

Out of the box the tilt mechanism was grinding. Contacted customer support. They wanted me to dump WD40 in to it, but eventually agreed to send me a replacement tilt mechanism.

They didn't send any tool to remove the cylinder from the old tilt mechanism. Before I went to buy a pipe wrench to try that, I went to put the new tilt mechanism on the chair. The new tilt mechanism rattles like a loose screw is inside and only 3 of the holes lined up. It arrived bent, so the 4th hole doesn't line up.

Customer service suggested I hit it with a mallet. I've requested a refund several times, and they just keep ignoring the request and offering to send me another chair and tell me I can dispose of this one. I keep telling them if a chair is defective out of the box, and the replacement is also defective, I'm done.

Save your money.

I left a negative review on their website, and a day later it was removed. Think it's quite clear this company is a scam, and chances are most of these reviews are fake as well.