Spent a lot of money on the EP400 chair. I only use the chair <3 days a week and don’t weigh a lot. After <1 year of use the fabric on the chair is frayed and severely worn. Then after around 14 mon... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Updated 11/3/26 A company that listens to its customers, and takes time to re design, based upon customer feedback. All I can say is well done & thankyou. The replacement parts were fitted in a ma... Leggi di più
L'azienda ha risposto
Poorly packed when originally delivered with various bits loose in the box and as a result the main lumbar support handle was snapped. Replacement sent and fitted. Very excessive wear developed be... Leggi di più
L'azienda ha risposto
I bought Boulies Chair Swivel Lock Mechanism to prevent my chair from swiveling and their item works as advertised !! The mechanism can be locked and unlocked at will, eg to adjust the height. I... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.
Informazioni di contatto
Unit 39 St Olavs Court Business Center, Lower Road, SE16 2XB, London, Regno Unito
- support@boulies.com
- boulies.co.uk
3,4
Nella media
174 recensioni
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Le persone hanno visualizzato anche
I've been experiencing issues with the…
I've been experiencing issues with the Yodel driver near my house consistently delivering my packages to my neighbor's house. So contacting the staff immediately upon placing the order, they not only switched the delivery service to DPD but also thoughtfully noted additional information.
8 gennaio 2024
The assembly was fairly easy
The assembly was fairly easy, and the chair is incredibly comfy to use. I chose this gaming chair to handle long workdays, and it's been a great decision. The chair is very comfortable to use for long hours. My only criticism is that it is not as breathable as I thought.
5 gennaio 2024
Amazing delivery!
I was pleasantly surprised by the incredible delivery speed! I purchased this chair before Christmas as a birthday present for my grandson, and I wasn't in a rush to receive it. Much to my delight, it arrived before Christmas. My grandson is now thoroughly enjoying his new chair.
4 gennaio 2024
Great chairs & great service
Have had 2 chairs from Boulies over the years.
Personally found both have been great. Very comfy & seem well made
Slight issue with one which was fixed quickly & easily through warranty.
Good products & Good customer service
1 dicembre 2023
Non scritta su invito
Helpful and supportive
Boulies have been very helpful in helping us with our return, and have been quick to answer our queries.
On top of that- their chairs are excellent quality, solid, and comfortable. If any part arrives in poor condition or something goes wrong, they will provide options to help find a solution that you are satisfied with.
27 novembre 2023
Non scritta su invito
Risposta di Boulies
We sincerely appreciate your feedback. Our goal is to provide the best possible service, and we would like to address the issues you've highlighted.
Firstly, we want to extend our apologies for any inconvenience you may have experienced. We value each customer's satisfaction, and we take your feedback seriously.
We have arranged customer service department to help you return the product. Please don't worry, we provide a worry-free return policy. Please pack our products according to the original packaging and provide us with photos, which can reduce the time for warehouse inspection and return. When the product is returned to the warehouse, we can directly apply for a refund for you based on the original packaging photos. You only need to tell us your free time during working days, and we will immediately ask the warehouse to arrange DPD to pick up the items at your door.
Once again, we apologize for any inconvenience this situation has caused. Your feedback is invaluable, and we are actively working to improve our shipping processes and options. If you have any further questions or if there's anything else we can assist you with, please feel free to contact us directly.
Excellent customer service
Excellent customer service, I needed to cancel an order before shipment and someone in customer services was very helpful and arranged a refund for me.
25 novembre 2023
Non scritta su invito
Purchased a chair with free shipping…
Purchased a chair with free shipping and they contacted me after to request an additional $40! Atrocious service, buy elsewhere.
22 novembre 2023
Non scritta su invito
Risposta di Boulies
We sincerely appreciate your feedback. Our goal is to provide the best possible service, and we would like to address the issues you've highlighted.
Firstly, we want to extend our apologies for any inconvenience you may have experienced. We value each customer's satisfaction, and we take your feedback seriously.
Australian orders are shipped from the Melbourne warehouse. The size of our product is big so the shipping cost itself will be more expensive. If the customer's address is far away from our Melbourne warehouse, it is difficult for us to bear all the shipping costs. However, we are committed to covering the majority of the shipping costs ourselves then we will ask the customer if they are willing to bear a small shipping fee.
Once again, we apologize for any inconvenience this situation has caused. Your feedback is invaluable, and we are actively working to improve our shipping processes and options. If you have any further questions or if there's anything else we can assist you with, please feel free to contact us.
Thank you for choosing Boulies. We value your business and look forward to the opportunity to make your experience with us a positive one.
Comfort doesn’t last for long
The comfort in my chair did not last and now i get backache from using this chair. It seems to have a clunky rock to it. Support don’t seem to care.
14 novembre 2023
Non scritta su invito
Risposta di Boulies
We're sorry to hear about the issues that you were experiencing with your chair. We want to assure you that your comfort and satisfaction are of utmost importance to us. We take customer feedback seriously as it helps us improve our products and services. However, after a thorough search of our records, we couldn't locate any email from you regarding the issue.
If you have any questions or concerns, please do not hesitate to contact us directly. Please be assured that our support team will do their best to assist and solve your case for you as swiftly as possible.
Terrible Quality
Terrible Quality, my chair has broken in tow places.
The frame inside the back rest has snapped due to terrible welds and the base part connecting to the gas cylinder has broken also due to welds that look like they've been done by a blind child.
wish i has just got a secret labs.
21 ottobre 2023
Non scritta su invito
Risposta di Boulies
We're sorry to hear about the issues that you were experiencing with your chair. We understand that our support team is currently assisting with your case. Our support team sent you email but has not received your order number or the delivery address used when purchasing the order. We need to confirm the chair model and order number to activate the warranty then send you the replacement for free.
We sent you a request to confirm the model of your chair again and we hope to hear back from you. Our support team will confirm the chair model based on your reply in order to send you replacement parts to solve your problem.
We hope this helps to clarify and your kind efforts to provide our team with the order info will be much appreciated. If you have any other questions, do let our team know.
Bought chair
Bought chair - wish I’d checked these reviews first. Chair is not great and contacted them via email as no phone number (quelle surprise) and as yet they still haven’t bothered to reply and just getting automated email. I don’t know how these companies get away with it..
20 ottobre 2023
Non scritta su invito
Risposta di Boulies
Thank you for providing us with your information and we are sorry to hear about your experience. We have located your ticket, and our support team sent you a reply email that day, but due to system reasons, it was not sent successfully at that time. We are sorry for this issue, and we have arranged testing by our IT department to avoid this issue in the future. Usually, our support team will respond to every customer within 24 hours.
We also remind our support team to pay more attention to whether each email is successfully sent, and we fully understand the importance of prompt response in this situation.
All in all, we truly appreciate the kind patience you have provided us with thus far. Please be assured that our support team will do their best to assist and resolve your case for you as swiftly as possible.
Easy to assemble
Assembling the chair was quite easy. But some plastics comes damaged, so I contacted their support for replacing. They were firendly and arranged the replacement quickly. Thank you.
27 settembre 2023
Avoid
The chair arrived and overall the quality seemed lower than I was expecting, but I chose to keep it as it was comfortable enough. After a month, one of the legs on my chair base snapped due to poor welding.
Boulies sent out a replacement base. It arrived completely scratched up and dented from not being packaged properly. I was also unable to actually replace the base as it's impossible to remove the gas lift without a tool.
At this point, I just want a refund and instead they are trying to bung me off with a lesser deal. I've been offered £15 back, £50 back, a new wheel base, a whole new chair base (which wouldn't even ship until a month later). I'm legally entitled to a refund as their attempt to replace/repair has failed within 6 months from purchasing and they won't let me have one. Avoid.
10 ottobre 2023
Non scritta su invito
Risposta di Boulies
Hello, we acknowledge your dissatisfaction with the initial quality of the product and the complications you encountered with the replacement parts. We assure you that offering a new seat base at no extra cost was intended as a genuine attempt to rectify the situation swiftly, given the challenges you faced with the gas lift tool. It's important to clarify that we currently have the necessary stock and the new seat base would require only 2-3 days for delivery, not a month. However, we respect your decision to opt for a refund instead.
Regarding the refund process, we apologize if there was any misunderstanding. Our records indicate that our support team initiated your refund request on 10th October, contingent upon the return of the original chair. We intended to make this process as hassle-free as possible by offering a free collection service. We are currently awaiting the photographs of the packaged product and your preferred collection time, which are customary steps to ensure the product is adequately prepared for safe transport back to our warehouse.
We kindly ask you to check your email for our previous communications regarding the refund process and provide the necessary information so we can proceed. Your satisfaction is important to us, and we are committed to completing this process to your preference as swiftly as possible.
We apologize again for any inconvenience you've experienced, and we're here to support you through the next steps of the process.
2 broken chairs
I bought a chair on the 11th of September. I am still yet to use it. The first chair arrived broken, after emails back and forth with them wanting to send out a replacement part (which I didn't want to replace and shouldn't have to do) they finally agreed to send out a whole replacement. The replacement finally arrives and that too arrives broken however with what seemed like a much easier part to replace which I am happy to replace. I have been battling to get this part sent out, despite sending very clear photos of what is wrong. For the price you pay for a chair, you'd expect higher quality parts and much better packaging.
Once I have received a replacement for the broken part and can actually use the chair, I will update this review. But until then, avoid this company as if something goes wrong, you're on your own kid.
11 settembre 2023
Non scritta su invito
Risposta di Boulies
We sincerely apologize for the inconvenience you have faced. We understand the frustration and disappointment that comes with receiving a damaged product.
Our products are quite heavy and large, requiring special tools for couriers to move and handle them. Unfortunately, despite our best efforts, some packages do get damaged during shipment due to circumstances beyond our control. We acknowledge the complexities involved in transporting products of this nature, and while we constantly strive to ensure a safe delivery, occasional hiccups do occur. And sorry again for all the inconvenience caused.
Best Customer Service
The agent is on the issue you have quickly and do evertying they can to get you taken care of. It was the best customer service i've experienced.
9 agosto 2023
Amazing Customer Service
Amazing customer service, with an issue with my chair the support agent sent me the whole seat base to resolve it immediately. Smartest buying decision I ever made.
16 agosto 2023
Great Experience and Aftercare
Contacted them via a contact page just to see if I could get a replacement hydraulics for my chair. They asked for some questions for the chair issues then 3 days later, the replacement has arrived and i can sit in comfort again. Best chair I've ever used.
18 luglio 2023
Amazing Service
I was concerned initially due to they don't have the showrooms for trying. I was hunting for a quality but reasonable price chair and found boulies. I contacted the support team for the chair information and hope they can give me some advices for choosing a chair. They're really helpful and knowlegable, resolving my concerns, and help me choose the exact chair I want. Thanks again for the fine customer service.
20 agosto 2023
Does what a gaming chair should do
Went for a Boulies since SecretLab is so expensive and after ordering it I looked at the Trustpilot reviews and honestly got really scared.
BUT, the chair arrived (with some delay, but that was Yodel's fault, not Boulies). All parts were intact. Nothing was damaged. It has withstood 4 days of intense gaming so far and seems fine. Because of the bad reviews I am a little worried, and will edit this if the chair breaks within the next few months but honestly; only 2 minor personal complaints:
1) please don't put your screw straight into the fabric Boulies. The chance of accidental tears is so high!
2) I personally do think the sitting area/cushion could have been just a tad bit wider and longer. Maybe by a centimetre. But that is entirely personal preference.
I'm small (159cm) and sit cross legged a lot.
Customer services is clearly outsourced, but most companies have that at the moment and when I queried the delivery time they did get back to me very quickly.
12 settembre 2023
Non scritta su invito
Well Packaged
All the delivery was super fast. The chair is delivered in two days of ordering. Easy to assemble. Well packaged.
7 agosto 2023
Good Service 10/10
I ordered the wrong chair from the agent by mistake. And they help me exchange the correct chair with free of charge even the wrong chair has been delivered to my place. Good service 10/10
22 luglio 2023
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