Spent a lot of money on the EP400 chair. I only use the chair <3 days a week and don’t weigh a lot. After <1 year of use the fabric on the chair is frayed and severely worn. Then after around 14 mon... Leggi di più
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Updated 11/3/26 A company that listens to its customers, and takes time to re design, based upon customer feedback. All I can say is well done & thankyou. The replacement parts were fitted in a ma... Leggi di più
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Poorly packed when originally delivered with various bits loose in the box and as a result the main lumbar support handle was snapped. Replacement sent and fitted. Very excessive wear developed be... Leggi di più
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I bought Boulies Chair Swivel Lock Mechanism to prevent my chair from swiveling and their item works as advertised !! The mechanism can be locked and unlocked at will, eg to adjust the height. I... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.
Informazioni di contatto
Unit 39 St Olavs Court Business Center, Lower Road, SE16 2XB, London, Regno Unito
- support@boulies.com
- boulies.co.uk
3,4
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174 recensioni
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Bought an EP-200 this year
Bought an EP-200 this year, its comfortable, but is so noisy, every move I make make the chair squeaks, very annoying. Have seen the same from other users...
4 novembre 2025
Non scritta su invito
Risposta di Boulies
Hello, we're sorry to hear about the noise issue with your chair and for the inconvenience this has caused. Please don't worry, our chairs are covered by a two-year warranty, and our support team is here to help. As we're unable to identify your order from the review alone, please feel free to contact us directly at support@boulies.com.
Once we confirm your problem, we'll be happy to assist and resolve this for you as quickly as possible.
faulty within 18 months
Purchased boulies master max chair 18 months ago for a very high price (easily 3 to 4 times the price of a regular decent office chair - almost secret labs price), under the impression that Boulies made high quality durable chairs that would last for years, hence the higher investment.
The gas lift leaked mineral oil and completely collapsed, chair cannot be raised at all anymore. It seems Boulies uses low quality gas lifts, as a high quality gas lift would be rated for at least 200 kilos, almost double the weight of the person using the chair.
The wheels are also of low quality and the bearing in them seems to also be damaged or something, as the chair no longer rolls smoothly and is difficult to move while sitting on it.
Boulies did offer to replace the gas lift and wheels, but, and although I insisted that I wasn't able to remove the gas lift from the chair and that I would need a tilt mechanism and wheel base replacement, they would only send me a "separation kit" along with a youtube short video.
As I suspected, the separation kit is crap. It's 2 smooth metal rings that you attach onto the gas lift, then push 2 bolts through to force them apart. But because it's smooth metal on smooth metal, all it does is slide one of the 2 rings along the gas lift shaft...
Not only that but one part of the kit can only be used if the chair is in it's highest position. Which you obviously can't do when the gas lift is faulty and has collapsed... What a brilliant idea Boulies, make a gas lift separation kit that only works if the gas lift works.....
I have written to Boulies again (and likely will need to wait, and argue my case for a proper wheel base and tilt mechanism replacement as they will try insisting for me to use that crappy separation kit again), and I will update this review if and when I arrive at a satisfactory resolution.
EDIT: Following my review, Boulies got back to me and are sending replacement parts to fix my chair without needing to use their "separation tool". This should've been sent in the first place, but at least I will be able to get my chair repaired. Thank you to Boulies for making it right eventually. I hope the replacement gas lift does not break again (they are saying they are meant to be the high quality kind, not sure how mine failed after 18 months)
3 ottobre 2025
Non scritta su invito
Risposta di Boulies
Hello, thank you for sharing your feedback, and we're very sorry to hear about your recent experience.
Our Class 4 gas lift is the highest grade of gas hydraulics available, designed for superior stability and safety, and certified by BIFMA (by SGS). We’ve reported your concern to our product department for further investigation to ensure we continue maintaining our quality standards.
As for the wheels, sometimes dust or debris can build up on the rollers during regular use, which may affect smoothness. If there's no surface damage, a quick clean may help. Of course, if the wheels still don't move smoothly, we have arranged new wheels for you.
Regarding the disassembly tool, we sincerely apologize for any inconvenience or misunderstanding. We rarely receive similar feedback, so our after-sales team would greatly appreciate if you could share images or a short video showing the issue. This will help us provide it to our product department and work on improving the disassembly tool for future customers.
Our team has already arranged the shipment of your replacement parts, and the tracking information has been sent to your email.
We truly appreciate your patience and understanding, and we'll do our best to resolve everything as quickly as possible. Please feel free to reach out anytime if you have further questions or need additional assistance — we're always here to help.
Bought an EP-200 about a year ago
Bought an EP-200 about a year ago, the comfort is great but its the loudest chair I've ever sat on! Clunking and banging when making tiny movements ... even worse standing up and sitting down! A real shame for the price of it, the quality doesn't match the price.
An absolute shame!
18 agosto 2025
Non scritta su invito
Risposta di Boulies
Hello, we're sorry to hear about the noise issue with your chair and for the inconvenience this has caused. Please don't worry, our chairs are covered by a two-year warranty, and our support team is here to help. As we're unable to identify your order from the review alone, please feel free to contact us directly at support@boulies.com.
Once we confirm your problem, we'll be happy to assist and resolve this for you as quickly as possible.
Great looking chair But.....
Great looking chair But.....
The Boulies 'Master' is easy to assemble, very well finished and supplied in record time.
Sadly my user experience is less good! I found the chair stiff, hard and unyielding with very little useful user adjustment. Not at all comfortable when used at my desk. The chair now sits unused in my utility room and will remain there until it is sold at a more realistic price on eBay.
29 luglio 2025
Non scritta su invito
Risposta di Boulies
Hello, thank you for sharing your thoughts with us. We're glad to hear you found the chair well-designed, easy to assemble, and well finished. We also appreciate your feedback regarding the stiffness and adjustability.
Our chairs are designed with medium-firm seat cushions to provide optimal support during extended use. While softer cushions may feel more comfortable at first, they can lead to discomfort over time by placing more strain on your back muscles. Firmer cushions help maintain better posture and provide more even pressure distribution, which is especially important for long hours of sitting.
We're sorry to hear that the chair didn't fully meet your expectations in this aspect. We couldn't locate a support ticket from you, but our products are eligible for return or exchange within 14 days of receipt.
If you'd like to explore your options or need help with any adjustments, please feel free to reach out to our support team directly. We're here to assist you.
Do not buy
I received this chair already broken inside the box. The tilt mechanism was completely snapped off on arrival, meaning it was either damaged in transit or never properly assembled to begin with. This wasn’t a minor defect — it was a core structural failure that made the chair immediately unsafe and unusable.
On closer inspection, the materials used in this product are cheap and flimsy — thin-gauge metal components, brittle plastic housing, and poorly fitted parts. The wheelbase, gas lift, and tilt assembly all feel like low-grade mass-produced components, clearly designed with cost-saving in mind, not durability or safety.
To make matters worse, customer service has been incredibly dismissive:
• They refused a full refund despite the item arriving damaged and me reporting it within the 30-day return window.
• Claimed they had no packaging in their warehouse for returns — an excuse that makes no logistical sense.
• Offered £40 and replacement parts, expecting me to disassemble and repair the chair myself — after I was already injured during an attempt to fix it following their advice.
• Repeatedly delayed and refused to acknowledge their legal obligations under UK consumer protection law.
This has caused me both physical harm and significant stress, and the product remains in pieces. I now have no choice but to pursue a Section 75 chargeback and file a report with Trading Standards.
Avoid this company. The product is unsafe, the quality is unacceptable, and the customer support fails to meet even the most basic standards. Once they have your money, they make it as difficult as possible to hold them accountable.
27 giugno 2025
Non scritta su invito
Risposta di Boulies
Hello, thank you for taking the time to share your experience with us. We're truly sorry that we did not meet your expectations during this process.
Our return policy allows returns within 14 days of receipt—whether the product is installed or not—as long as it is returned in its original packaging. If the product arrives damaged, we cover the return shipping costs. After reviewing your case, we believe there may have been some miscommunication regarding these terms, and we have already informed our customer service team to improve how we communicate this information moving forward.
We've reviewed your ticket that you initially indicated a damaged part on 6/25, and our team arranged a replacement shipment on 6/27. When you encountered difficulty removing the original part, our team offered an alternative solution by providing a non-removable replacement part to address the issue directly.
Although our return policy requires returns to be made with the original packaging, once we confirmed your preference to return the product, we made an exception and obtained internal approval to accept the return without the original packaging. Since you don't have a suitable carton, we specially asked the warehouse to find an empty carton and send it to you so that you can use it to pack the chair and return the product.
Our packaging is not readily available, as all products are shipped directly from production to our warehouse. We understand that the process took longer than expected, and we sincerely apologize for the inconvenience. This is not reflective of the standard we aim to uphold, and we are actively reviewing this case with our team to prevent similar situations in the future.
As our customer service team has confirmed, your refund has now been successfully processed. Depending on your payment provider, it should be reflected in your account within approximately 3 business days.
Thank you again for your patience and for giving us the opportunity to improve. We genuinely hope to provide you—and all our customers—with a much better experience moving forward.
Very comfortable and quality chair
Very comfortable and quality chair. I needed a chair that had a cushion that was plump and wouldn't leave me sitting on a hard seat. After a few months, the cushion is still plump and gives me plent of butt support. The hinges feel nice and smooth, so i can lean back without fear of tipping over.
I did bought one of the office chairs, and not a gaming chair. Gaming chairs are so uncomfortable and don't look great.
14 giugno 2025
Non scritta su invito
Master Review
The Master chair looks the part but fails massively in every other department. I bought this chair about 2 months ago as I work 12hr shifts and needed a comfy chair. Unfortunately I have still not been able to find a comfortable seating position, no matter what I try. The seat is incredibly firm and the lumbar support causes more discomfort than good. The arm rests are so small, firm and badly designed. I'm average height but find the chair way to high on the lowest setting and need to use a footstall with the chair. I keep trying to make the chair comfortable as I’m stuck with it now, but just can’t seem to get comfy and end up with back ache after just an hour of sitting. I can see why they don't sell these in the shops and trap people into buying them with no choice of return
13 maggio 2025
Non scritta su invito
Risposta di Boulies
Hello, thank you for providing us with your feedback, and we're truly sorry to hear that your experience with our chair has not met your expectations.
After reviewing your case, we found that our customer service team sent out a gel seat cushion and armrest pads on May 15th to help improve your overall sitting experience. We hope these additions have provided some relief.
Please rest assured that we offer a 14-day return and exchange policy from the date of receipt, giving you the opportunity to determine whether the chair suits your needs.
We'd also like to share that our chairs are designed with medium firmness, a choice supported by ergonomic studies suggesting that this level of firmness provides better long-term support and promotes a healthier sitting posture—especially important for extended periods of desk work. The armrests are crafted with PU material, chosen to offer a balance of softness and support for your elbows.
We understand that comfort is subjective, and your feedback is incredibly valuable. It has already been forwarded to our product development team for consideration in future improvements.
If you find the seat height too high even at its lowest setting, please don't hesitate to contact our support team. We can arrange a replacement gas rod to better suit your needs.
Thank you again for your review. Should you need any further assistance, we're always here to help.
Negative experience
I bought the chair to be used for several years, so I decided to buy something of higher quality. After less than half a year of occasional use, the chair tilted to one side, started to creak terribly and wobble a lot. It was just money down the drain. For that money, I could have bought several armchairs at Ikea
11 maggio 2025
Non scritta su invito
Risposta di Boulies
Hello, thank you for sharing your feedback with us. We're truly sorry to hear that your experience with our chair did not meet your expectations.
At the moment, we're unable to locate your order based on the information provided. However, please don't worry—our chairs are covered by a two-year warranty, and we're here to support you with any issues you may encounter.
Could you please send a short video showing the issue to support@boulies.com? Once our support team receives and confirms the issue, we'll do our best to resolve it for you as quickly as possible.
Thank you again for your review, and we look forward to helping you soon.
The chair is comfortable if you sit on…
The chair is comfortable if you sit on it in a gaming position, but it is also described as an office chair and for me it did not work that way - I could not arrange it into the right height and position to sit at a desk as advised by my osteopath. I have arranged to return it and having dismantled it (not easy with the heavy ironware) and re-packed this is now the third day that the collection has been cancelled with no notification from Boulies, and the third day that I have had to drag the very heavy box to the front door and back, putting out my back and shoulder each time in the process and undoing the good work of the osteopath. I'm not at all happy with this returns process and whilst the fault may be with DPD, I would still expect Boulies to be checking up with them having promised me that they would collect today without fail. This chair has resulted in me having more pain than I began with and a lot of frustration with the after sales service.
6 maggio 2025
Non scritta su invito
Risposta di Boulies
Hello, thank you for sharing your feedback with us. We're very sorry to hear that your chair did not meet your expectations, and we truly regret the inconvenience you've encountered.
Our gaming chair is designed with a 95° initial backrest angle, intended to provide full back support while leaning back. The lumbar support follows the natural curve of the spine to promote a more ergonomic posture. However, if you need a chair that offers a more upright or slightly forward-leaning position for focused work, we recommend our OP Series, which is specifically designed for high-intensity office use and offers additional support in those postures.
Regarding the return process, once the chair is repacked in its original packaging, we arrange a DPD pickup at a time that suits you. Please be assured that we never cancel scheduled pickups without the customer's request. Unfortunately, our account does not have visibility into cancellations made by the DPD driver. We can only help reschedule after they refuse to pick up. We've also reported this issue to DPD and shared your feedback with our warehouse team to help improve this process in the future.
We sincerely apologize for the frustration caused and appreciate your patience and understanding. If there's anything else we can assist you with, we would be happy to help. We hope to have the opportunity to serve you again in the future.
What a fantastic British company
What a fantastic British company. I ordered a chair from them three years ago when my better-known-brand first choice were unable to give me any timeline for delivery. The chair was delivered promptly and is well built and very comfortable. So, I love the chair but three years on it turned out my sisal carpet wasn't so keen, so I decided to change the rolling casters for fixed casters. I placed an order without checking with Boulies and apparently chose the wrong ones. Someone at Boulies looked at the order, recognised that they wouldn't fit the chair I had bought three years earlier and changed the order to the correct ones and organised a refund for the difference in cost, all overnight. Correct casters arrives a couple of days later and are now fitted. Brilliant service.
15 aprile 2025
Non scritta su invito
Brilliant business
This is a company that cares for the customer. Great value chairs and amazing customer service.
18 aprile 2025
Non scritta su invito
Still waiting...
They use Evri for delivery, so I'm still waiting for replacement casters over a week after I ordered them.
4 aprile 2025
Non scritta su invito
Risposta di Boulies
Hello, we sincerely apologize for the inconvenience caused by the delivery time and truly appreciate your patience.
Typically, our orders are shipped from local warehouses in the UK, USA, or Australia. In the UK, we work with carriers such as Yodel, DPD, and Royal Mail. However, in some cases where certain accessories are out of stock locally, we may arrange for them to be shipped directly from our factory to ensure faster delivery. This process usually takes around 10 working days.
When placing your order, an estimated delivery time is displayed based on the chosen shipping method. For items shipped from the factory, delivery is sometimes handled in cooperation with EVRI.
We understand how important fast delivery is and apologize for any inconvenience this has caused. Please be assured that we've shared your feedback with our logistics team to help improve local stock availability and reduce reliance on factory shipments, aiming to shorten customer wait times in the future.
Thank you again for your understanding. If there's anything else we can assist you with, please don't hesitate to reach out.
Two lots of Damaged Parts, and Still no Good Complete Chair!
My wife purchased a Boulies Master Series chair for me as a Christmas present, upon opening the box it was clear that it was far from packed well. When I inspected all the parts there was a cut/tear in the seat cushion, both armrests had imperfections on the metalwork and the wheelbase was chipped and dented. Not what you would expect for something costing £599.99!
On the 3rd of January I contacted Boulies via the chat facility, after chatting for some time a replacement seat cushion, two armrests and a wheelbase were arranged to be sent out.
On the 8th of January I received a seat cushion, which arrived in a box for a Robot Lawn Mower Perimeter Wire Free! The two armrests and the wheelbase arrived late on the 11th of January. These arrived in a plain cardboard box within a larger damaged plain cardboard box, which had several holes and rips repaired by clear parcel tape. The packing of these parts was far from good.
So, I am now left with seven damaged parts! Boulies Chairs did offer me to keep everything (not sure why I would want to keep several damaged parts) and accept a £100 refund.
The latest offer was for me to keep everything (again I am not sure why I would want to keep several damaged parts), and they will ship me a new chair in 45 days when they receive new stock from their factory in China!
Let’s see how the new chair is packed and what condition it arrives in!
15 gennaio 2025
Non scritta su invito
Risposta di Boulies
Hello, we sincerely apologize for the inconvenience caused and deeply regret that your experience did not meet your expectations. Please rest assured that we have already reported the issues related to transportation damage and packaging problems to our team. We will take steps to standardize our warehouse packaging and inspection processes to prevent this from happening again in the future.
We will arrange for a new chair to be shipped via expedited express delivery through DPD as soon as it arrives at our warehouse. We are committed to ensuring you receive your replacement promptly.
If you have any further questions or concerns, please don't hesitate to contact us directly. We are here to assist you and will do everything we can to make this right.
Thank you for your understanding and patience.
The chair was easy to put together and…
The chair was easy to put together and it arrived right on time. The colour is exactly what I was hoping for.
10 dicembre 2024
very worn but
The silver wheelbase looked very worn when they first arrived, but customer service was very helpful and sent a new one quickly.
4 ottobre 2024
5* Customer Service
Contacted customer services with a small fault to one of our chairs. They replaced the seat and it arrived in a couple of days. Five star recommendation, excellent communication and customer service
18 ottobre 2024
Great customer servce
1 novembre 2024
Excellent high end quality chair.
Excellent high end quality chair and the customer service experience/support was outstanding. 100% would recommend.
20 ottobre 2024
Responsiveness from the company and…
Responsiveness from the company and prompt action.
We had bought an office chair from Boulies in January 2024. Sadly the L arm broke in July ( possibly due to faulty screw?). I contacted customer services and reported it. Their site is very easy to use, I uploaded photos and a response came within hours. Boulies sent us a replacement arm for the chair within1-2 days! Very impressed with their service!
30 agosto 2024
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