Boomer Benefits Recensioni 179

We contacted Boomer Benefits 7 years ago to get help signing up for Medicare. They have been great to work with. Their professionals are informed, very knowledgeable, always timely with any response(s) and their communication skills are outstanding. They have helped both me and my husband find the right Medigap policies that fit our needs, have assisted our changing of policies and have recently given immeasurable help dealing with a billing issue with Medicare. One of us was billed for services that should be covered by Medicare and after our getting the run around from the provider, the insurance office and the lab charging us for the blood work, I remembered handling issues was part of Boomer Benefits benefits.
When we contacted Boomer Benefits we were assigned a customer care professional, Ruth Oekerman who has provided excellent service and resolution. Even when a problem showed up on the Medicare portal that was inhibiting the processing of claims, she investigated it. She kept in constant communication via email and phone calls to inform of us progress on the issue. It was such a relief for her to handle the whole thing. That kind of service is priceless! We are so glad we chose Boomer Benefits. We recommend them to everyone.

Thank you, Laura Munn, for helping me navigate the Medicare Part D quagmire when my carrier dropped me. She facilitated a three way call with my carrier and after 2+ hours (yikes!) and being transferred to 5 different people, we solved the problem and I am now reinstated! Hooray Laura and Boomer Benefits! Thank you!

Reached out to Amy Evan’s to research a doctor bill. She actually called me to explain, and followed up by email as well. She’s helped us in the past, and always provides the best personalize service. She’s the best!

Claire H. Was very efficient, responsive and a pleasure to work with.

Austin DeKeyser and his team were great! Made the entire Medicare Supplement & Prescription process smooth and easy for both my wife and I. Highly recommend!

Natalie Stein is a star! I was having a frustrating experience accessing & printing some excellent content from your web site - so was ready for a good rant as I dialed up BB. Thankfully, I reached Natalie who talked me off a ledge, solved the uncommon problem I was having on my phone & enabled me to print the docs I needed. Natalie’s (1) patience (in putting up with my rant), (2) sense of humor in getting me to laugh at the situation AND (3) ability to problem-solve the tech challenge I was having were impressive - especially since her primary responsibility is to answer customer questions about Medicare, which I am sure she is wonderful at as well. She is a tremendous asset to Boomer Benefits.

Natalie Stein gave me wonderful customer service. She listened to the problem I was having with my pharmacy, called the pharmacy to resolve the problem, and called me back to let me know the problem had been resolved. She also told me that should I have any further issues, I can just call her right from the pharmacy. I had literally lost sleep worrying about this. Thank you so much, Natalie. You are highly recommended by this Boomer client.

Ryan Lang is the Boomer Benefits representative that did an excellent job educating me on the various Medicare options & guiding me through the decision making process. Ryan, thanks again for making this an easy process!

Wendy Hernandez was my contact at Boomer Benefits. I wanted to switch my Part G to another carrier. Wendy made the transition without any stress. The transition is successful. She made everything happen which included contacting the respective Part G carriers.

Veronica Elizondo was extremely helpful assisting me in finding a new Medicare supplement insurance plan for less premium. She completed the application with me over the phone and submitted it directly to the carrier. She was professional, personable, and explained the process thoroughly. Very wonderful to work with.

Cameo R. found me a terrific option for a Supplemental Plan when I started Medicare Part B, and helped me get properly signed up. Later, I was having a very difficult time finding a Primary Care Provider who accepts new Medicare patients in my area, and Wendy S. stepped in to guide me to several possibilities. This additional assistance was not expected, and was hugely appreciated.

Exercise in due diligence, Sydney and Garrett went above and beyond in resolving my issues

I had the pleasure of working with Harli Johnson of BOOMER BENEFITS. As someone who retired as a Biomedical Field Service Engineer, CUSTOMER SERVICE is one thing I know! Harli was there every step of the way through email issues I had, rescheduling due to illness, rescheduling due to family emergencies. Never once did she complain. In fact she did all she could to work around my chaos! She answered EVERY question with a smile over the phone! She is the type of person, employee that makes you recommend the company. Thank you Harli I was able to get enrolled into the supplemental without being reviewed even with a very serious pre existing condition based on the window. You simply were a BLESSING and I thank you Mike M.

Evergreen, AL🤓

Claire H was knowledgeable and very helpful in helping me choose a new Plan G for my Medicare supplement to help me save several hundred dollars for the year. Claire kept me informed me throughout the approval process, helped me cancel my previous plan and answered all my questions. Thank you Claire H.

Boomer Benefits costumer service excellent!
William McWherter provided exceptional service, with concern I had regarding a question I had about a charge
Thank you Will!

I have had the opportunity to speak to Rhianna E and she has been pleasant and very helpful!

Hunter Mason was and is my direct Rep at Boomer Benefits
In all ways he made the experience not only educational but extremely easy, enjoyable and efficient

I couldn;t ask for more

Huge shout out to Malaquia Brown at Boomer Benefits. This professional advocated for me with my Medicare carrier over several days until the issue was resolved. Superb customer service. Thank you Malaquia!

Anthony Sanders was very helpful

I enjoyed working with my agent Kevin, who was thorough and knowledgeable. His patience was a pleasure which I greatly appr3eciated.