I ordered some shorts off their website August 3rd for an August 15th event. Never received them. After multiple emails, I've never heard back from them. They are a total SHAM company. I've had to lea... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The product I received was not the same product I ordered. It was similar in style but poor quality and cheap looking. When I attempted to contact the company for a return they do not return correspon... Leggi di più
Please don’t shop on this website! The customer service is pretty much non existent and non-responsive. There are no refunds just exchange for credit. The products are so cheaply made and fit is unfla... Leggi di più
Ordered a dress. It was expensive, but ill-fitting and poor quality material. Realized their return policy only allows in-store credit. Sent it back and left a bad review on the item which never showe... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Boho Beach Hut specializes in boho-chic apparel that captures the essence of effortless, free-spirited style. From flowy dresses and skirts to breezy blouses, stylish shorts, and unique jewelry, we offer a wide range of pieces designed for the modern bohemian. As the leading online destination for bohemian fashion, Boho Beach Hut is your go-to for beautifully crafted, on-trend clothing that exudes charm and individuality.
Informazioni di contatto
5245 Vista Blvd Suite 167, 89436, Sparks, Stati Uniti
- 855-246-2646
- Support@BohoBeachHut.com
- bohobeachhut.com
1,3
Pessimo
682 recensioni
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AVOID at all costs and DISPUTE THE CHARGE!…
I ordered a dress that did not fit my body type and realized their clothing is for tall people. When I realized this, I reached out to cancel the order and they REFUSE to issue a refund and only to provide store credit. I will be disputing the charge with my credit card company and reporting this to the BBB and all other review sites until I can receive my refund. Do NOT buy from this deceitful company!
25 gennaio 2025
Non scritta su invito
Risposta di Boho Beach Hut
Dear Sarah,
Thank you for reaching out and sharing your concerns. We’re sorry to hear about your dissatisfaction and would like to assist you further.
However, we are unable to locate your order with the information provided in your review. To help us resolve this issue promptly, could you please provide additional details, such as:
• Your order number
• The email address used to place the order
• Any other relevant details about your purchase
Once we have this information, we’ll be happy to investigate your concerns and work towards a resolution. Please feel free to contact us directly at Support@BohoBeachHut.com, and we’ll prioritize assisting you.
Thank you for your understanding and cooperation. We look forward to hearing from you.
Best regards,
The Boho Beach Hut Team
I canceled my order within 5 minutes of…
I canceled my order within 5 minutes of ordering it. They promised me a full refund. I see have not received it. I would never order from them.
Dear Helen,
Thank you for reaching out and letting us know about your cancellation request. After reviewing your order, I can see that you canceled it before it was shipped. We sincerely apologize for any inconvenience caused during this process.
We will issue a full refund to your original payment method. Please allow 3–5 business days for the refund to reflect in your account, depending on your bank or card issuer.
If you have any additional questions or need further assistance, please don’t hesitate to contact us. Thank you for your understanding, and we appreciate your patience.
Thank you,
Julie
Boho Beach Hut
5 gennaio 2025
Non scritta su invito
Risposta di Boho Beach Hut
Dear Helen,
Thank you for reaching out regarding your order cancellation. After reviewing our records, we do see that you attempted to cancel your order shortly after placing it. Unfortunately, our customer service team did not see your email until the order had already been shipped, which was only 20 minutes after you placed it.
According to our records, we promptly responded to your cancellation request by sending you a return shipping label and confirming that we would issue a full refund upon receiving the returned merchandise. If you have already returned the items and used the return label provided, please share the tracking information so we can process your refund immediately.
We apologize for any inconvenience caused during this process and appreciate your understanding. If you have any additional questions or need further assistance, please don’t hesitate to contact us.
Thank you,
Boho Beach Hut
Don't buy from Boho Beach Hut
Don't buy from Boho Beach Hut! I received my winter boots promptly but they are very cheaply made. They approved my "refund" but they only give store credit which I will never use. Then they want the order email to be printed and put in a BOX. But they sent the boots to me crushed in a tiny cheap plastic wrap. I will NEVER purchase from them again!
14 gennaio 2025
Non scritta su invito
Risposta di Boho Beach Hut
Dear Kelly,
We’re sorry to hear about your disappointment with your purchase and experience. Your feedback is very important to us, and we regret that we didn’t meet your expectations.
To clarify, our return policy, which is stated on our website, specifies that refunds are issued as store credit or exchange. This policy helps us maintain sustainable practices and continue to offer unique products at affordable prices. We understand this may not align with everyone’s expectations, and we appreciate your honest feedback.
Regarding the packaging, we strive to minimize waste and shipping costs by using lightweight materials, but we take your comment seriously and will review this process. For returns, including the order email ensures we can process them accurately and efficiently.
We’re truly sorry for the frustration caused and hope we can earn your trust again in the future. If you have additional concerns or would like further assistance, please don’t hesitate to contact us directly.
Best regards,
The Boho Beach Hut Team
Dispute the Charge
Most credit cards protect your purchases for up to 90 days from the date of purchase. If you feel you have been wronged for whatever reason you feel, you have a right to a full refund, not a store credit, as this company tries to stand behind. If they do not give you a refund, you have a right to dispute the charge and enact your protections from your credit card company, as I was forced to do with this company.
11 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Mark,
Thank you for returning the items from your order. However, we wanted to remind you that the dispute with your credit card company remains open, which prevents us from finalizing your refund.
Please note that until the dispute is closed, we are unable to issue your refund in full. Closing the dispute will allow us to process your refund more quickly and resolve the matter without further delay.
If you have any questions or need assistance with the process, please don’t hesitate to reach out to us at Support@BohoBeachHut.com. We appreciate your attention to this matter and look forward to resolving it fully.
Best regards,
The Boho Beach Hut Team
False advertising
False advertising. DO NOT BUY FROM THIS COMPANY/website EVER!!! The only reason they are in business is because they do not give money back if an item is returned. When you buy from this company and see the quality, it is not as advertised, and you get a store credit only. The items are JUNK. Everything is not as pictured or described. DO NOT BUY. I gave this one star but it does not even deserve one star.
11 gennaio 2025
Risposta di Boho Beach Hut
Dear Luann,
Thank you for taking the time to share your experience. We’re sorry to hear that the quality of the items you received did not meet your expectations and that you were dissatisfied with our return policy. We understand how frustrating this can be and regret any disappointment caused.
Our goal is to ensure customer satisfaction, and your feedback is invaluable in helping us identify areas where we can improve. We will review your concerns regarding product descriptions and quality to ensure better alignment with customer expectations.
If you would like assistance with your store credit or have further concerns, please don’t hesitate to contact us at Support@BohoBeachHut.com. We are here to help and will do our best to make things right.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
The Boho Beach Hut Team
I ordered boots in December 2024 that…
I ordered boots in December 2024 that were advertised as leather. It took forever to receive them which was my 1st clue that they were a product from China. They are NOT leather and sizing isn’t true to size. They have refused to give me a refund, only a store credit. I so wish I had looked at all of their horrible reviews before I ordered. Expensive lesson learned. This business needs to be shut down!! DO NOT ORDER FROM BOHO BEACH HUT!!!!!
7 gennaio 2025
Non scritta su invito
Risposta di Boho Beach Hut
Dear Marcella,
Thank you for sharing your experience with us. We’re truly sorry to hear that your order did not meet your expectations in terms of quality, material, and sizing. We understand how frustrating this situation must have been, and we deeply regret any inconvenience caused.
To clarify, while we strive to provide accurate product descriptions and sizing information, we acknowledge that there may be times when an item does not meet our customers’ expectations. Regarding our refund policy, we understand your concerns and will review your feedback to evaluate how we can better serve our customers in the future.
Your experience is important to us, and we value your input as it helps us work toward improving our products and customer service. If you have further concerns or require assistance, please don’t hesitate to contact us directly at Support@BohoBeachHut.com.
Thank you for bringing this to our attention, and we sincerely apologize again for the disappointment caused.
Best regards,
The Boho Beach Hut Team
Horrible
Horrible! Products are not what they look like online and customer service is terrible! They stretch out the return process until it expires so you can’t return the product. Please don’t give this Company your business.
2 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Todd Thomas,
Thank you for sharing your experience with us. We’re very sorry to hear that the product you received did not meet your expectations and that you were dissatisfied with our return process. This is not the standard we strive to uphold, and we regret the frustration this caused.
We want to clarify that we have been unable to look up your order because you did not provide the requested information needed to investigate your concerns. Without these details, we cannot provide a genuine or specific response to your review.
Your feedback is important to us, and we are committed to addressing concerns about product quality and customer service. We encourage you to contact us at Support@BohoBeachHut.com with your order information so we can assist you further and work toward a resolution.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
The Boho Beach Hut Team
2 beautiful belts
I purchased 2 belts. First, in regard to customer service, someone I must have missed the place to enter a code for a discount and I ended up paying full price. I emailed them at the address on the website and they quickly credited my credit card for the amount of the discount. Second, the belts arrived and are beautiful - prettier than the pics. So nothing but positive from me!!
6 gennaio 2025
Non scritta su invito
Risposta di Boho Beach Hut
Dear Miss D!
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you love your belts and had a great experience with our customer service.
To show our appreciation, we’d love to send you a personalized discount code for your next purchase. Could you please provide us with your preferred email address or Order# so we can send it directly to you?
We’re always here if you have any questions or need assistance. Thank you again for choosing Boho Beach Hut, and we look forward to serving you again soon!
Warm regards,
Customer Support
The Boho Beach Hut Team
Buyers Beware. The products may not be as advertised and promised. That's deception.
My husband bought me two pairs of boots as a Christmas Present. Boho Beach Hut stated on the product description that the boots were leather and that their products come from around the world. When they arrived it was obvious that the boots as although well made were not leather. They were synthetic perhaps a plastic. I contacted the company letting them know that this is actually deceptive and false advertising and I needed something to be done about it. This added up to alot of money spent. There was one reply that it was heading to be reviewed. Here we are in the New Year.
30 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Wyndi,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in addressing this matter and for any frustration or disappointment this experience may have caused.
We take product descriptions and customer satisfaction very seriously. Your feedback about the boots has been forwarded to our team for further review, as we want to ensure that all product details are accurate and transparent.
In the meantime, we’d like to resolve this issue promptly. Please let us know if you’d prefer to exchange the boots for another product or return them for a refund. We’ll make the process as smooth as possible for you.
We truly value your business and your patience as we work to address this situation. Please don’t hesitate to reach out with any additional questions or concerns, and we’ll do our best to assist you.
Warm regards,
Customer Support
The Boho Beach Hut Team
If I could give this company zero…
If I could give this company zero stars, I would. The material of these items is so cheap. The colors do not match the website images by a long shot. They want you to pay for the shipping back to them and they only issue store credit. I am in the middle of disputing the charge with my credit card company. DO NOT order from them.
20 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Marissa Martino,
Thank you for sharing your concerns. We’re truly sorry to hear that your experience did not meet your expectations. Providing high-quality products and ensuring customer satisfaction is very important to us, and we regret that this was not reflected in your recent purchase.
We want to clarify that if you choose to return your order, we will refund you in full to your original payment method upon receiving and processing the return. While customers are responsible for return shipping costs as per our policy, we are committed to resolving this matter promptly and ensuring your satisfaction.
Please note that our return policy is in effect for 45 days from the date of purchase, and you have until January 24 to return your order. If you would like assistance in initiating your return, please reach out to us at Support@BohoBeachHut.com, and we will provide you with the necessary details to proceed.
We appreciate your feedback and will use it to continue improving our products and services. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Best regards,
Customer Support
The Boho Beach Hut Team
STAY AWAY FROM BOHO!
Gawd, I wish I had researched this company before I purchased. *Face palm* Learn from my mistake and DO NOT BUY from Boho Beach Hut. Or better yet RUN AWAY SCREAMING from Boho for all the reasons others have listed. The merchandise I shoddy at best, and their ONLY refund solution is to offer you a Boho gift card so you can buy more of their crappy products. Stay away from this company.
14 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Nick Jonckowski,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your disappointment with your recent experience and the items you received. Your concerns are important to us, and we want to address them directly.
We understand that our return policy, which offers store credit, may not align with your expectations, and we sincerely apologize if this has caused frustration. While our goal is to provide quality products and a positive shopping experience, we regret that this was not the case for you.
If you’d like to discuss your specific concerns further or explore potential solutions, we’d be happy to assist. Please don’t hesitate to reach out to us directly at Support@BohoBeachHut.com.
We value all feedback as it helps us identify areas for improvement, and we’re committed to making necessary changes to serve our customers better in the future.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Customer Support
The Boho Beach Hut Team
Just horrendous experience
Just horrendous experience. I would NEVER EVER NEVER order from this company.. HIGHLY AVOID
22 novembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Patti,
Thank you for sharing your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. Your satisfaction is extremely important to us, and we deeply regret that we fell short.
We would appreciate the opportunity to better understand your concerns and work toward a resolution. If you’re open to it, please reach out to us directly at Support@BohoBeachHut.com, and we will do our best to address any issues you encountered.
We value your feedback as it helps us improve, and we sincerely apologize for any frustration caused.
Best regards,
Customer Support
The Boho Beach Hut Team
Avoid this company.
If I could give a zero I would. Poor quality sweater. Does not match what was advertised online. There are No tags or care instructions. Very poor service- took extremely long to be delivered.
claims to be in the United States -comes from China and is same poor quality as SHEIN- but cost a lot more.
Avoid this company! I will from here on.
27 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Anthony,
Thank you for sharing your experience with us. We are truly sorry to hear that your order did not meet your expectations, and we sincerely apologize for any inconvenience caused.
We strive to ensure that our product descriptions and images accurately represent the items we offer, and we regret that the sweater you received did not match your expectations. Additionally, we understand how frustrating delays in delivery can be, and we apologize for the time it took for your order to arrive.
We want to assure you that we value your feedback and take it seriously. If you would like to discuss your concerns further or explore a resolution, please don’t hesitate to reach out to us directly at Support@BohoBeachHut.com
Thank you for bringing this to our attention. We are committed to improving our products and services to provide a better experience for our customers in the future.
Best regards,
Customer Support
The Boho Beach Hut Team
I need to be able to give zero stars
I need to be able to give zero stars. Horrible quality, no returns and all of their products are of poor quality. I should have checked the reviews - they won't be around long b/c they spend money on advertising but have no quality to back it up. Really swindled and they don't care. Reporting to the BBB too.
21 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Cindy,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment with the quality of our products and your overall experience. Ensuring customer satisfaction and providing quality items are very important to us, and we regret that we fell short in your case.
Regarding our return policy, we strive to be transparent by clearly stating our policies on our website. While we currently offer store credit for eligible returns, we understand that this may not meet every customer’s preferences. Your feedback will be shared with our team as we work to evaluate and improve our policies and processes.
We take all customer concerns seriously and are continuously working to improve the quality of our products and services. If there is anything we can do to address this issue or if you’d like to provide further details, please don’t hesitate to contact us at Support@BohoBeachHut.com. We’d appreciate the opportunity to assist you and work towards a resolution.
Thank you for bringing this to our attention. Your feedback helps us identify areas for improvement, and we are committed to providing a better experience for our customers in the future.
Best regards,
The Boho Beach Hut Team
I ordered a pair of jeans
I ordered a pair of jeans. They were really cute but didn’t fit so I wanted to send them back and get my money back. They don’t do returns which is stupid. I’m stuck exchanging the jeans for another product. The exchange process was not fun either. I had to get approval and then wait for a number before I could exchange my jeans. Had I known this I NEVER would have bought the jeans. Of course the approved my exchange so I picked a sweater and waited for it to arrive. It was really cute but the sweater was unraveling all over and I was shocked they sent it to me in this condition which was so lame it still makes me mad thinking about it!! I tried using a sharp sewing tool to fix all the yarn coming out of the sweater. I haven’t worn it yet. It still looks bad. I have received better quality sweaters from Old Navy. Boho Beach Hut is a joke and I’m NOT IMPRESSED!!!
17 ottobre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Nicole,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you encountered with the exchange process and the condition of the replacement item you received. This is not the standard of service or quality we aim to provide, and we regret any frustration this has caused.
Your feedback regarding our return policy and the condition of your sweater is very important to us. We will review this matter internally to ensure that quality checks are improved and our exchange process becomes more seamless for our customers.
If there’s anything we can do to further assist you or resolve this issue, please feel free to contact us at Support@BohoBeachHut.com. We value your input and apologize for the inconvenience you experienced.
Best regards,
The Boho Beach Hut Team
Very dissatisfied with the quality and…
Very dissatisfied with the quality and time of delivery
Never again. I'm just going to trash around in it and throw it 6
18 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Phyllis,
Thank you for sharing your feedback. We’re very sorry to hear that the quality of the product and the delivery time did not meet your expectations. This is not the experience we aim to provide, and we sincerely apologize for any frustration caused.
Your feedback is important to us and will be shared with our team to help improve both our product offerings and delivery process. We regret that we did not meet your expectations on this occasion.
If there is anything we can do to assist you further, please feel free to reach out to us at Support@BohoBeachHut.com.
Best regards,
The Boho Beach Hut Team
Very poor quality
Very poor quality. Apparel is NOT as described. I ordered 3 items, 1 (a long sleeve tee shirt) - was acceptable - washed it and now the sleeves are too short. The 2 other knit long sleeve items are VERY THIN and the colors are off. Returning those. I should have read the fine print - NO REFUNDS - exchanges only. My bad. Please don’t waste your money. Never again.
16 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Ann,
Thank you for sharing your experience with us. We’re very sorry to hear that the product you received did not meet your expectations and that you were dissatisfied with our return process. This is not the standard we strive to uphold, and we regret the frustration this caused.
We want to clarify that we have been unable to look up your order because you did not provide the requested information needed to investigate your concerns. Without these details, we cannot provide a genuine or specific response to your review.
Your feedback is important to us, and we are committed to addressing concerns about product quality and customer service. We encourage you to contact us at Support@BohoBeachHut.com with your order information so we can assist you further and work toward a resolution.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
The Boho Beach Hut Team
I ordered a pair of shoes for my wife…
I ordered a pair of shoes for my wife on November 29 for a Christmas gift. Have not heard anything back regarding shipping or ETA. I even sent them an email with no response. I guess I should have looked at reviews first. Based on all the reviews I’ve looked at, I made a mistake of ordering from this company. I’m going to have to order my wife’s Christmas gift from a legitimate company. Shame on these companies that scam you!!!
29 novembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Micheal,
Thank you for sharing your experience. We want to clarify that your order was delivered on December 18, 2024, well before Christmas. Additionally, we responded to your email inquiry regarding shipping and ETA. If you did not receive our response, we kindly ask that you check your junk or spam mail folder.
We aim to provide a positive shopping experience for all our customers, and we regret that this was not the case for you. If you have further questions or concerns, please don’t hesitate to reach out to us again at Support@BohoBeachHut.com. We’re here to assist you.
Thank you for bringing this to our attention, and we apologize for any frustration caused.
Best regards,
The Boho Beach Hut Team
This isn't US beach wear. Completely opposite.
If you are expecting US beach wear, this is as far removed from that as possible. The material is the poorest quality I have ever seen. The sizes are totally 1 or 2 sizes too small. The shapes are also not for regular women. The packages comes from China.
15 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Silke,
Thank you for taking the time to share your experience. We’re very sorry to hear that the items you received did not meet your expectations in terms of quality, sizing, and overall fit. This is not the experience we aim to provide, and we regret any frustration caused.
While we are based in the Reno-Tahoe area, we work with manufacturers globally to bring unique styles to our customers. We understand that sizing can sometimes vary, and we encourage our customers to refer to the size chart provided on our website to ensure the best fit.
Your feedback is valuable, and we’ll review it with our team to improve product descriptions, quality, and customer experience. If there’s anything we can do to assist you further, please feel free to contact us at Support@BohoBeachHut.com.
Thank you for your input, and we apologize again for any inconvenience caused.
Best regards,
The Boho Beach Hut Team
Very Disappointed!
Received my order today and looks nothing like the picture..horrible quality ..definitely not worth the money!
It is supposed to be a One Size sweater but looks very small!
Packaging was very cheap..almost looks like a Temu item.
15 dicembre 2024
Non scritta su invito
Risposta di Boho Beach Hut
Dear Stacey,
Thank you for sharing your feedback. We’re truly sorry to hear that your order did not meet your expectations in terms of quality, fit, and packaging. This is not the experience we aim to provide, and we deeply regret any disappointment caused.
We’d like to take this opportunity to kindly remind all our customers to refer to the size chart provided on our website when placing orders, as sizing can vary across different styles. Your feedback regarding the “One Size” sweater will be reviewed with our team to ensure better clarity and customer satisfaction.
If you would like assistance with this order or to explore your options, please don’t hesitate to reach out to us at Support@BohoBeachHut.com. We’re here to help and want to make things right.
Thank you for bringing this to our attention.
Best regards,
The Boho Beach Hut Team
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