Blusafe Solutions UK Recensioni 

I do not suggest to buy origin smart plus handle for sure. This is scam company.

The product is incompatible with the door frame. I would need to cut several more holes and then cut a piece out of the adjacent door just to make it fit.
As others have noted here, their pre-sales and post sales support was good but as soon as a problem arises, they go quiet. They have a policy that once the seals are broken on the packaging, the product cannot be returned. I’m not sure this is in compliance with the consumer rights act! I’ll be investigating.

I contacted this company to assist with purchasing a lock and arranging installation for my disabled father. Not only were the responses swift, but very thorough, kind and helpful. It was a perfect customer service experience in my opinion. Furthermore, after purchasing his lock and booking with a local locksmith that Blusafe provided details for, we were very happy with the product and service provided. Thank you very, very much.

The origin lock is great ,works as stated.Had an access issue so contacted Blusafe and their response was superb and fast .. sorted the issue straight away .. mostly my fault anyway .
100 percent satisfied. Great company Great product ..

I have been very satisfied so far with this product and it has solved the issue I had with security and fire compliance for my business. I have the Apollo Keyless Door Handle - I had a locksmith install and set up the product and it has worked exceptionally since. I can have staff set up with fingerprint recognition, passcodes or fobs and use a WiFi bridge to unlock the door wherever I am in the building. Also allows access out of the building without a key which complies with fire safety standards. I am glad that I didn’t read these comments in here before I went for the lock as it probably would have stopped me from going ahead with the purchase. I have found it very reliable so far and I’ve had it for 2 months now. I use it alongside a video doorbell which works to my requirements. I would recommend.

Item took awhile to arrive but works a treat very robust and hard wearing

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service & Great Product

I recently had an issue with my Blusafe Solutions door handle and contacted their customer service team. They replied to my email straight away, asked for the information they needed, and kept the communication clear and prompt throughout.

A replacement handle was sent out very quickly, arrived without any delay, and is now fitted and working perfectly.

Really impressed with how efficient and helpful they were from start to finish. Thank you, Blusafe Solutions — I’m very happy and highly recommend them!

Had to change my order after a senior moment and they were super-responsive!

The products seem to be of good quality.. to be honest I was unable to fit due incompatibility issues and so had to return. What lets this company down is it absolute ignorance regarding customer service. Once there is a problem, getting to raise the issue and attempt to resolve it is nigh on impossible… they just don’t seem interested. Once contact is eventually made (through threats of legal action), their handling is rude and at times condescending…. Gone to Simpled now… who put this shower to shame.

everything works well the one thing I wish is the finger detection It's not that great It needs improving End the timer lockout should be removed Or have the option to disable the device will be installed in many places for many reasons In my case it works perfectly unlocked I do not require fingerprint At least not now I believe it is a good product but it needs improving ask your customers What would they like as features in my case integration with Smart Home assistant

The product seems OK, but the support is non existent. I can't link the lock to the app, but despite trying to contact the company by phone and through facebook and by email. I have had no offer of support. If I don't get support soon I will have to return the lock as faulty.

Product didn't include lock mechanism (for the price you'd expect it to) and was faulty once finally installed. Ignored repeated emails for refund/replacement. Faulty, overpriced products and poor customer service. Returns are only via email...but they ignore you.

Installation ok after figuring out like everyone could do with a selection of bolts. Nice item to use so far

I purchased a Blusafe Smart Lock in August. Within two hours of installation, it failed completely and locked my team out of our office before a client meeting. We had to pay for an emergency removal at extra cost.

I first reported this on 17 August 2025. Since then, I have emailed Blusafe repeatedly (21 Aug, 27 Aug, 1 Sept, 3 Sept, 4 Sept) .

To date, I have received no replacement, no refund, and no communication from Blusafe. This has wasted time, caused disruption to our business, and left me out of pocket.

A company selling “security products” should stand by its goods and support customers when their products fail. Blusafe has done neither.

Blusafe, I need you to respond to my emails and confirm the refund immediately. Ignoring customers is unacceptable, especially when your product fails and causes business disruption.

Lock was very easy to install and works very well

Unfortunately, I did not receive any assistance despite reaching out, and the product has not met my expectations or needs. Highly not recommend this company!

I bought a blusafe yunity smart lock for a slamshut door,
The lock broke my gearset within an hour of fitting it!
Blusafe assured me the lock is safe to use and that I mush have a misaligned door, I persevered and replaced the gearset. It lasted a few months and then broke again!
I again was told there’s nothing wrong with the lock and it was not possible the lock could damage the gearset!
All together. 4 gearsets got destroyed by this lock and on the last occasion, I had to get a locksmith to still saw all the deadlocks off to open my door.
Blusafe stopped responding to my emails months ago when I asked for refund!!
I have since fitted a Yale smart lock that has worked perfectly without any issues at all.
Blusafe are a very poor company to communicate with and have no care about customers
They pretend they have broken phones so you can’t speak to them and have no company phone numbers listed anywhere for the uk
They have not responded since February 2025
The smart lock was only 5 months old when I gave up on it.

We purchased the Apollo smart lock to help manage our Airbnb guest access. Initially we had trouble with which app to use, and we were unable to pair the lock to the original Bluesafe app (black logo) - which the Chatbot support was suggesting we need. After downloading the online manual, we realised that the TTL Lock app is the correct one, and we had no further issues. We've had some follow-up questions, which have been very clearly explained and answered by Ava from the Technical Support team. Overall we're very pleased, and love the product.

Apollo lock, looks great and has some great features, if they worked consistently. But guess what, they really dont work for long.

Ever since installing the lock just over 8 months ago, we have to update the finger prints ever two weeks for my entire family. We have also had consistent issues with the keypad, where sometime it is completely unresponsive and other times it is far too sensitive and you can get it to take the pin code and you end up locked out.

All this would be fine, if the customer service team would help. But I have found them to be completely unhelpful in resolving the issues. You get the same old story every time, check the firmware, do a reset, readd the fingerprints..... But guess what, none of which resolves the issues and then they just disappear.

My advice to anyone considering this company, just dont bother, it will be more hassle that it is worth. Go elsewhere.

I received a damaged unit and was declined a a replacement