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14 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Ordered a bag, sent an email asking on the progress of delivery.. no response and next thing I know I received a refund through PayPal. No email saying anything at all!! So just assume that is that!!!
DO NOT BUY FROM THIS COMPANY!!
they do not ship orders out and they have a phone number that doesn’t work absolute disgrace of a company! Luckily i got a refund through PayPal but this company is a joke please do not buy from this company!!
Had an email to confirm payment and said would send by Royal Mail 3-5 working days. No sign of order over a week later with no confirmation of postage and no response to email query. Luckily paid by paypal who refunded me when I put a dispute in.
Cannot get a response despite 2 emails and phone call (voice mail says they are unavailable). My query is simple - I ordered a garment in the wrong size and just want to change it to a size up. There does not seem to be an option to do this on the website, hence my attempts to contact them. I realised I'd ordered the wrong size as soon as I'd placed the order and have been trying to contact them since.
Item not sent, no communication. Had to raise a chargeback request through my card provider to get the money back.
Do not buy from this site. I bought 2 dresses and returned due to not fitting. I sent them back recorded delivery and sent an email. No refund or response. Shocking customer service 😡
I ordered 4 dresses, decided to keep 1, sent back the other 3, I have not recieved my refund and no response to the 3 emails I sent and telephone number not working. Please do not order from here !!!
DO NOT BUY FROM THEM !
Terrible customer service. Ordered costume for Halloweens way in advance, it never arrived. Tried to call, no answer. Sent 3 emails - no reply, contacted thorough the website - no contact back. Absolute joke. Never again. Money wasted. Avoid this shop !
Item Jumper pictured 9 stripes on which is what i wanted. ARRIVED with 19 stripes on - nothing like.
Emailed but NO REPLY
Had to go through PayPal for refund.
They promised to refund return postage but have not.
AVOID THIS SHOP.
I really like the dresses, I didn't need to return so didn't use customer services, they arrived in less than a week and are well made and pretty to dress up for parties and going out or dress down for every day.
I ordered a dress and received the wrong style. I have emailed twice to inform them and sent them multiple FB messages and comments giving them time to reply, but have had zero response. I was excited to find a new brand, but I am not impressed with their service.
ZERO STARS! THEY HAVE NOT SHIPPED MY 3 DRESSES AND REFUSE TO ANSWER MY E-MAILS PHONE CALLS AND MESSAGES! i WILL BE TAKINF LEGAL ACTION IT IS A CON!!!
Poor customer service, I had no idea when to expect my items. I was promised I'd receive tracking information once my items were shipped but never received anything.
I thought I'd ordered from a spam company as it took over a week for my items to arrive, which you wouldn't expect for a company based in the UK.
The dress is a nice fit & lovely pattern but the quality of the stitching is terrible, not sure how long it will last.
I am reluctant to contact the company as other reviews state they don't respond to emails or phone calls.
I wouldn't recommend buying from them.
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