The customer service is quick, helpful and extremely friendly! Unlike other online sellers, they went out of their way to contact me when something went wrong with my order, instead of me having to fi... Leggi di più
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Cute designs but godawful quality. Fabric is the thinnest, nastiest polyester and the print quality is low. Feels like your typical scam product but with a huge price tag. Ive bought better quality s... Leggi di più
L'azienda ha risposto
I have been purchasing off blackmilk for the last 3 years and honestly they never disappoint! From the customer service, to the selection and quality of their clothing is superb. I always walk away... Leggi di più
L'azienda ha risposto
Amazing support as usual! It’s honestly no surprise that Black Milk has the best customer service team 😊 Thank you again for all your help, it’s truly appreciated!
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
PO BOX 2443, 4006, Fortitude Valley BC, Australia
- hello@blackmilkclothing.com
- blackmilkclothing.com
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Faded after one wash
I bought an expensive pair of plaid cargo pants thinking they had to be good as they were expensive. Sadly after only one wash, the dye fell off where it had creased in the wash. I was left with weird white lines many places and they are permanent. I tried to talk to customer service about the issue but they refused to help or take any responsibility even as I sent many photos with evidence. I will not shop here again and I reccomend anyone else to stay away. The clothes are not nearly worth the price.
Not like the photos.
The photos make the clothing look great. I spent a lot of money buying from "The Witcher" collection, only to find when it arrived that every piece was that horrible synthetic, shiny, cheap material. It's a joke that the material is described as "crazy comfy," I would never have bought it if I had touched it in a shop. It's a non breathable irritant that will wreak havoc on sensitive skin. It is white on the inside. Even the one pair of pants I got are a write off, all fleecy inside?? I'm embarrassed I was so excited about my purchase.. what a waste of money.
somewhat expensive but the quality is…
somewhat expensive but the quality is still mostly good i guess, though not what it was a few years ago. international shipping is pretty reasonable, so all good.
I expected getting better quality
I expected getting better quality, but clothes were just like cheapest Wish -quality: slippery swimsuit material and poor prints. My worst spent 200 euros.
best service
im a little bigger than a blackmilk xl but it fits....just tight fit so i was really excited when the new stuff came out in xxl but australia post lost my 2 dresses $240 worth right after pickup (i was in the same city it was dispatched from). although their policy was that its not their issue after dispatch they did find and organize replacements for both dresses. when i informed them id repurchased one of those dresses in the meantime for fear it might sell out and id rather pay for it twice than not have it at all they gave me store credit for the second one so i got both in the end and store credit for the extra one id bought. really great service and i wish id reviewed sooner im just not a big reviewer
Very expensive jacket
Very expensive jacket, absolute despicable quality (I wore it like 2 times before it unexpectedly ended up torn up (was forced by the bot not to use more accurate language depicting my disappointment)). Would never buy anything from that brand again.
Dramatic Drop in quality
I have been a long time fan of black milk but last 2 launches both my mum and I purchased dresses that were so sheer and thin. The quality has drastically dropped and I could get fabric this cheap feeling from WISH.COM That's how disappointing the quality has dropped. Not worth the $120 I paid for my Christmas dress. Feels like they have found a cheaper manufacturer overseas to increase profits where as us customers are losing out big time.
Quality has really gone downhill in…
Quality has really gone downhill in recent years
Begeistert
Schneller Versand. Ich habe zwei Playsuits gekauft für ursprünglich 122,22€ und dann nach 10% Abzug 110€. Heute kam es an und konnte den Zoll von 27€ bezahlen (20€ Zoll+6€ Auslagepauschale) direkt beim DHL Paketboten. Die 6€ Pauschale kann ich nicht nachvollziehen.
I used to love your products
I used to love your products, Ive been buying them for years and years, last few purchases, fabrics are so thin it is ridiculous , Im not keen to fork out any more $ on stuff which just feels cheap thin and nasty - pity as your prints are great designs
I’ll say this
I’ll say this, for years I’ve been a fan of some of the designs included in collections Blackmilk come out with. However, recently I’d been looking for some decent work wear. I haven’t got work at the moment, but I’ve been getting interviews and need pants that aren’t my ones I’ve had for 10 years. Ones that are both comfortable and last more than a month. I’ve admittedly bought a fair amount of leggings and a few dresses from Blackmilk because I’d seen so many rave about “the next drops”. I know that a lot of the pieces are relatively comfortable when it comes to gym wear. Except, when I’ve bought tops, they’re usually rather floaty without it being part of the design. I recently had to get rid of a sleeveless button down top because the buttons kept coming away from their places. As well as the sizing seemingly being lower and smaller than suggested. I wear it and size appropriately but then when I get my packages, they’re too tight around the shoulders and chest. I’m aware the models are mostly ladies smaller chested and few and far in between are there curvier ladies fashioning the items now. That’s all well and good, I’m concerned that even though pieces have been raves about and look good on the website, the pants and other items are very loud when you walk around in them, the fabric is relatively not as comfortable as promised. I don’t know if I’d willingly buy from here again, unfortunately. I’ve gone from fan to disappointed. Please either bring on more comfortable work wear that won’t make us sound like paper bags or lose more customers because of cheaper options. I worry also about the polyester stuff being particularly worse in the the process of making. A lot of the pieces I have are velvety or polyester type. I’ve had to give a fair few away now because they fall apart if you wear them often enough, but even without doing much. I’d have blouses unbutton or buttons pop off while in transit to University or even dinners at restaurants. I should’ve gone with my gut most of those times and worn something else.
The quality is not what i was…
The quality is not what i was expecting. My fault for not reading the material but my overalls are plastic and feel very cheap. They still do look cute so ill give them that.
Make sure to wash anything you buy first, my overalls smelled like animal pee. Maybe it was a chemical protectant but they reeked like urine when I opened the package.
Would not order from this store again. Not worth it.
I ordered a mermaid dress size XL
I ordered a mermaid dress size XL. I have 4 other XL dresses in the exact same size. I love them they fit great! But this new dress I ordered is marked a size XL but fits so small. So I compared it to a friends dress that she happened to have that’s the exact same style in a large. My lx is the exact same size as her large. So my guess was my lx was sized wrong. So I emailed customer service and was greatly disappointed. So black milk is claiming they sized the lx down to a large to make the top more fitted?!?! Why the heck would they do that. So I checked their sizing on their website and my dress is smaller then the lx measurements but their still claiming it’s the correct size. So frustrating, I’m going to have to open a dispute with my PayPal account. Update, I opened a PayPal claim. Their only response was to email their customer service, so I did and again they said the XL was sized down. So I went a head and escalated my PayPal claim so it’s in PayPals hands now. I’m more mad about them sizing down the XL if they really have done that, I have noticed they now have a XXL size which is kinda horrible for us curvy girls out there, I’m not that big and now I’m having to by an XXL?!?! Their original XL was perfect. I don’t get it!
Cheap Chinese garbage, what happened?!
I wasn’t ready to drop 100s into clothing, so I bought some used pieces first. All seemed well enough. Good fabric, fit well, soft. So I with the new Pokémon collection out, I dropped money on 7 pieces (3 leggings and 4 dresses). None of them are worth the 65-120$ I paid!
I won’t break down and review every piece, but I’ll review them as sets:
Leggings- all 3 fit vastly different. One feels like compression stockings, so uncomfortable I can’t bear to wear. The other is lined with fuzz that balled up and piled the first (cold!!) wash. The other fits just right. Hahah 1 out of 3?! That’s awful.
Dresses- all the dresses feel like cheap Chinese costumes. Fabric on 2 is some weird unbreathable synthetic heavy heavy fabric. The dresses are all sleeveless and short so you’d think these are summer wear- but try wearing them out and you’ll pour sweat. The evil tee dress had a neck hole too small to fit a head through and I’m sure seams were split trying. The style of the dress (subjective) is not flattering on anyone- it fits like a boyfriend tee that has a flared long bottom, I hated it (it looks so cute on the model but looks nothing like the picture when I got it).
The dresses that are slips with a sheer patterned fabric on top were ok (mimikyu purple). The fabric felt really nice and I was excited to wear it, but the seams were poorly done, so the hidden seams flip out and don’t stay where they should. The chest is cut way lower than pictured, and I was advised before purchase that they were adjustable. Even all the way up it’s almost to the bottom of my breasts.
So, with not a single thing in my 500$ Order being to my satisfaction i decided to resell them online because I had seen how difficult they make returns (claiming it never arrived, saying your times up to return etc). I posted on Facebook about my experience, and their team said “this isn’t the quality sharkies have come to expect, please reach out to customer support!”. So…I reached out to their customer support.
That was a joke. They were not helpful and offered no reasonable resolution and didn’t even seem to care. Usually a company will try to retain customers by offering exchange (even if it’s not their policy) or discount on the next order to drive another sale in hopes the customer had a one off bad experience.
Nope. Nothing, send it back at your expense and nothing will be exchanged, and only if it’s within 60 days of purchase with all tags attached and no signs of wear (half the clothes I got have loose seams, look like they’ve been through hell, I’m sure they’d claim I wore them). So I said “No, I’ll just take the loss”.
Of course they don’t care. They clothes are made in China, super cheap, and they charge the same premium prices they did when it was hand made in Australia! They are making so much money off of each sucker who keeps trying to trust this company.
Also, unrelated to the crap clothes: I dislike businesses that use cult mentality (“we are a cult classic” “if you love us that makes you a sharkie”) because it’s a tactic by big business to trap you, make you feel guilty for looking elsewhere, and make you feel like part of a nonexistent community (it’s clothes, not a church!!) And all they do to reward these poor people is for every 50 pieces of clothing you buy they give you a voucher (that covers 2 leggings or 1 dress). Assuming you bought 50 of their leggings, that’s 3000$ before you’d get 2 free pairs (valued at 120$). That’s so far away from reasonable, topped with people claiming BM denies/makes it hard to claim your reward for your dedication.
Used to be an amazing company but now quality has gone dooownnn
Used to be an amazing company, I used to get lots of clothes from them and was a dedicated “sharkie”, I have pieces that I bought from them 6-7 years ago that I wear regularly and are still in good shape. But that’s no longer the case. The clothes are no longer good quality, the fabric difference is extremely noticeable. It used to be worth the price when the quality was really good, but they’re overpriced now that the quality has gone down such incredible amounts.
The garmets ball almost straight away, and after having some of their pieces for 6-7 years with them still in good condition, I know how to look after them properly and the new garmets still just ball after a couple of wears.
It’s not unsurprising though, as they have grown in leaps and bounds and their manufacturing is now out of house.
But, I would now unfortunately steer clear of them and not buy their garmets anymore.
J'aime beaucoup blackmilk clothing
J'aime beaucoup blackmilk clothing ! J'ai déjà commandé 3 fois, très beaux vêtements, belle qualité! aucun regret! Ils te conseillent même sur la taille à prendre avec tes mensurations et pour le moment impeccable pour moi! Alors oui il faut 3 semaines pour recevoir sa commande, c'est un peu long mais ça vient de loin !
After 8 years the marriage is over.
So this is the first negative feedback I have ever had to leave on a company, which is really saying something. I always let a company right the mistake before running here to Anger off but honestly after being a Sharkie for over 8 years - with a huge collection that I bought direct- the company is dead to me.
Long story short 6 years ago a piece went missing in the post. I got a quick refund, an awesome sorry from customer services and I went on to order loads more. Like LOADS. Last year a piece went missing in the post and I was treated like garbage. I'm UK based and they tried to pull the 'when it returns to us we will take off money for non delivery and you'll get a credit note' NO. There was no attempted delivery. The tracking showed it sat AUZ side for 88 days. When you sell to a country you have to bide by their distance selling rules. I felt like I was training their staff but really know it's a tactic to not have to pay out. The agony of trying to get either my pieces or my money back was just insulting when they could see how many items i'd bought and that in that time only once before had I asked for a replacement - even though i've had faulty garments, packaged take ages to arrive etc etc etc.
The quality is also not there anymore with the Garments being sewn up out of house - the last garment I bought that actually arrived (pokemon overalls) fuzzed like a baby kitten. I know how to wear and look after BM so this wasn't me wearing layers that rubbed.
They also a few years back changed their system and somehow all my orders right before I could get a special piece for amount bought just disappeared. That left me salty for a long time but now it's the end and I'm officially divorcing BM. I hope anyone reading this saves themselves from a messy divorce. I thought that maybe BM just treated the UK customers like this... but after reading reviews. I guess it's everyone.
LOVE BlackMilk!
LOVE BlackMilk <3 I have been shopping with them for 10 years and they are still a staple part of my wardrobe. They always go above and beyond if there are ever any issues, and their CS and social team are always so friendly.
I'm shocked that BlackMilk has so many…
I'm shocked that BlackMilk has so many negative reviews -- I've ordered from them numerous times & their products have never yet been disappointing. The items look beautiful in the pictures, & also beautiful in reality. Fiber content is as advertised, & sizing is true & as described. Many of them are made from fragile specialty fabrics & must be washed with extra care, but this is clearly stated in the product descriptions, which it's hard NOT to see before you buy. Some of their items are made for them in, & shipped from, China, but they are quite open about this. I believe BlackMilk to be an honest & ethical company.
Blackmilk is still a great company, but
The quality can be inconsistent when you get the things that are made in China. Steer clear of the sleepwear. I've got Pokemon dresses that were made in China, and I love them. I have heard they aren't the same quality as previous burned velvet dresses, but I never owned one before this. I adore it. The overalls are my absolute favorite! As are the shorts. I own about 50 skater dresses that all last forever. I still receive all my orders, whether I pay Express shipping or standard. It's not Australia's fault that mail in general from one country to another is MESSED UP due to Covid. You will receive your order faster if you pay Express.
Customer service has always been helpful for me. I know of others who have had issues, but I have experienced none myself.
Overall, these are still my favorite clothes to buy and wear. I get compliments, and I feel fashionable. Blackmilk may not be perfect, but I feel like they still dedicate more time to their customers and making cute clothes, than most high fashion companies. I still highly recommend them! I've been buying for at least 8 years.
Pro tip, buy your items through PayPal. Then if you don't like it, PayPal will pay for the return shipping up to $45 a year!
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