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Valutata 5 stelle su 5

Amazing support as usual! It’s honestly no surprise that Black Milk has the best customer service team 😊 Thank you again for all your help, it’s truly appreciated!

L'azienda ha risposto

Valutata 5 stelle su 5

I had purchased from Black Milk before, but in a more recent order I made a mess of my address when ordering and I am just really grateful for how the customer service was handled (Thank you so much R... Leggi di più

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Valutata 3 stelle su 5

There was a huge sale on and I decided to buy some stuff when on special. The fabric was incredibly poor quality for most of the items. I appreciate that it has to be synthetic for sublimation prints... Leggi di più

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Valutata 3 stelle su 5

I have Blackmilk items that are over ten years old & look incredible. I bought from them recently & the quality has definitely gone down hill. I bought two black dresses, neither of which came in the... Leggi di più

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Dettagli dell'azienda


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

177 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Not the quality they used to be!!!!

I have Blackmilk items that are over ten years old & look incredible. I bought from them recently & the quality has definitely gone down hill. I bought two black dresses, neither of which came in the traditional Blackmilk material, but rather cheap cotton/nylon. The “Spectre” dress in particular is quite poor quality. The dress layer beneath the mesh overlay is so thin you can almost see through it & the mesh overlay is all rough edges, not a single hem. I wish I could upload photos to this review!!

3 settembre 2024
Non scritta su invito
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Risposta di Black Milk Clothing

Hey Monique,

Thank you for your feedback. We’re so glad to hear you've had some of our pieces for over 10 years—that’s amazing! We’re sorry to hear that your recent purchases didn’t meet your expectations, though.

The Spectre dress is made with high-quality fabrics and as for the mesh overlay, it’s designed to have a raw edge as part of the style, which you can see in the product photos. This detail keeps the dress lightweight and flowy. If you ever have any concerns or additional feedback, please don’t hesitate to reach out to us so we can help!

Valutata 5 stelle su 5

BM is an amazing world of colour


BM is an amazing world of colour, variety, diversity, individualism and owning your identity of awesomeness!! There is an amazing bunch of staff who work there, who are helpful beyond belief.

Blackmilk has a very diverse range of clothing to suit all types of taste, all ages and sizes from xs - xxl.
They make limited edition collections and also do collabs with movie companies like Marvel, DC, Pokemon, SailorMoon, Gothic looks even mermaids!! and more oh way more!!.

The variety is outstanding and so are the clothes. The clothing makes you feel great about yourself like you are confirming your identity in society in a way, but allows you to be you or whoever you want to be as well, feeling invincible!!

1 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

A wholeheartedly positive experience

I turned to Black Milk Clothing after reading several blog posts about the brand. They may have been sponsored, but the blogger always details every item she purchases or receives, and I've successfully followed her recommendations before.

And Black Milk didn't disappoint. I bought the A-Sassy-Nation bodysuit and it looks amazing over my curvy, UK16 body - and there would be room for more without any risk of deforming the pattern. It's also sturdy, stays in place despite the cutouts and washes well. It shipped fast, and even though we're a world apart (from Australia to France), the parcel arrived ahead of time (but this last bit is due to luck, not some magic touch from the company).

Now, I didn't have any experience with their customer service or return policy, so my review only relates to the quality of the product and its handling. But my experience was wholeheartedly positive!

10 giugno 2024
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Risposta di Black Milk Clothing

Hi Iina! We're thrilled to hear how much you love your new bodysuit and that is such a fun first piece to introduce you to BlackMilk! Thank you so much for the great review and we hope you'll be ordering from us again soon (: Please reach out via our website if there's anything we can help you with!

- Lorelei

Valutata 1 stelle su 5

SCAM COMPANY

I live in England and made a purchase. It never arrived!!
They kept my money and never sent my purchase. Scam Company, watch out! order at your own peril!

28 maggio 2024
Non scritta su invito
Logo di Black Milk Clothing

Risposta di Black Milk Clothing

Hi! We are really sorry to hear that your order hasn't arrived and would absolutely love the opportunity to look into that for you. Please reach out to us via the 'Contact Us' page on our website so we can help!

Valutata 4 stelle su 5

Import tax is crap, but good clothes!

I thought that import tax was added at checkout so was surprised to receive a £100+ import charge from DHL on top of the £300 I paid for my order... Annoying. But I suppose not BM's fault and I do love the clothes I've received - they seem to be good quality to me? I regularly buy from other more expensive brands and often have to send things back due to loose stitches or immediately falling apart and my BM items don't seem to have that problem. They fit well and I like the material. Have only tried them on so far so hopefully they will wear well. Maybe they have listened to all these negative reviews!

14 marzo 2024
Non scritta su invito
Valutata 3 stelle su 5

Poor quality

I was excited to try out Blackmilk after stalking the website for several years. I decided to take the plunge on the Rivendell skirt and the stained glass Eevie dress for an event I have planned. I was really disappointed in the quality, for the price point I expected much better fabrics. Especially the Rivendell skirt which is unlined, unhemmed and just really badly made. Despite following their sizing guide and measuring, both items were massively too large.

26 febbraio 2024
Non scritta su invito
Valutata 3 stelle su 5

Beautiful designs, poor fabric and pricing.

I am torn about BlackMilk!
+: Their designs / collabs can be gorgeous and unique.
+: The size chart seems accurate (although not very inclusive)
+: They are mostly transparent about delicacy & care instructions for used materials.

-: The fabric / materials often do *not* reflect their price point.
-: Was hoping for ethical production, but some still made-in-China; hit or miss.
-: They gatekeep leaving reviews on their own website / product pages.

For my two orders (late 2022 and late 2023), I haven't had to deal with their customer service. So can't comment on that. Delivery (to the US) has been fine, no added customs duties in my case.

I love BlackMilk's visual aesthetic, but the price point is *not* justified by the materials they chose to use. I understand that ethical production would be expensive, and hopefully they pay their designers / artists well. But as other reviewers have mentioned; some stuff is produced elsewhere anyway - and you can't sell made-in-China polyester for high-end prices!

I greatly dislike how they seem to gatekeep reviews on their own website / product pages. That's a red flag for me. I don't know how they collect / invite website reviews ('cause there are some), but I haven't been able to find any option to do so.

My first order was two overalls (1 long, 1 short). Wish they weren't polyester & fleece-lined, especially the short ones (why does an Australian company pride themselves on 'toasty fleece' fabric?). I do happily wear the long ones in colder months, and they wash well.

This winter, I caved and ordered a robe and skirt from their stunning Moonbound Studio artist collaboration, plus the Night Swimming ocean print robe.

The Night Swimming robe was worth the sale price I'd say; it's a gorgeous design in a decently heavy velvet. This item does say made in Australia. My main qualm & why I only bought it on sale, is the white lining - especially since the wide sleeves 'fall' in a way that shows the lining a lot! Would have been sooo much better with a black or blue lining. Also, unfortunately no pockets.

The Moonbound robe is CRAPPY material. Clingy, thin, static-y, cheap, and blah. Again, sadly white on the inside, which just looks unfinished. The beautiful (!) outer print only barely makes it wearable. I'd be super upset if I'd paid full price, and low-key upset at the discounted price I paid.

The Moonbound skirt is flowy, although also a bit cheap-feeling, and the fabric type makes the print more muted / less saturated than I'd hoped. I was low-key expecting this; and why I waited for it to be significantly marked down. Again, the creative design is genius (but that's to the Moonbound Studio artist's credit, not BlackMilk).

So, in conclusion; I try to avoid buying BlackMilk products despite their cute designs, and only buy on sale when I truly can't resist a piece. Sad that so many people say they used to be much better! I wonder what changed, and why?

10 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Huge decline in quality

Huge decline in quality. Stitching is coming undone the first time buttons go through the button hole, front hoodie pocket completely detaching. Super Mario leggings had iron on designs that pealed off.

I used to love this company, I was a loyal customer for 9 years. Can't justify buying from them anymore though when you are expected to pay $100 or more for what is now made in China and worse quality than what you can buy off wish for a tenth of the price.

31 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

Bought a kimono

Bought a kimono. The print in itself was gorgeous. When it arrived it was the worst possible material I have ever encountered. Thin, shiny, clingy and see through with absolutely no backing whatsoever so every single thread can be seen on the other side. Not to mention the actual shape of it so that you can not lift your arms up because the sleeves are so low.

For something that costs over a hundred dollars to be made with such poor quality material and pattern it's a insult to myself and others that actually sew clothes. There's no way that I can even rescue this monstrosity by taking it apart and re-sewing properly with backing fabric. I absolutely hate the fabric. It's clingy and sticky.

So much for the fact that when they first started (of which I still have pieces) they were a top quality Australian designer. It's like getting something from Temu or Wish!

28 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Ordered a dres with a harnes

Ordered a dres with a harnes! Wore said dress with the harnes and the dress was snagged and pulled after 20 minutes. BM reaction: “that happens” $200 out and the dress will be donated l! Horrible customer service!

27 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Thieves

Thieves. Charged me for express post shipping and then failed to provide it. Horrendous customer service. Avoid at all costs!!!

22 dicembre 2023
Non scritta su invito
Valutata 2 stelle su 5

Disappointing quality fails to meet price point

I really can't give a better review after my 2 experiences purchasing from this company. I have followed them for years, liking the concept, and my first purchase in May of 2023 was a pair of cuffed Eeveelution pants. They came to over $108 before shipping and duties, and I was disappointed in what I received: the outer fabric was fine, but the inner lining was a bizarre heat-retaining almost fleecy fabric that made me sweat and does not wash well. Not only that, but the print does not extend within the pant leg, so if I roll the pants up any further, the print disappears. Disappointing for the most expensive pants I own.
I ordered again this past September, purchasing 2 dresses: the Butterfree Romance Dress for $95.71 CAD and the Velvet Black Squared Up Bishop A-Line Dress for $78.15 CAD (I believe it was on sale). Again, I was disappointed -- the Butterfree dress has a cheap lining beneath a mesh-like printed layer, and despite the lining and the near-luxury level pricing for an everyday dress, the lining fails to mask the colour and print of the undergarments I wear below the dress. Yes, under a pink, printed, lined dress that cost over $95, I *STILL* have to make sure I wear neutral undergarments. This is ridiculous to me.
Now, the velvet... I ordered it in a XS, the same size I ordered the Butterfree dress and the Eeveelution pants in, which both fit very well. This dress, however, fits at least a full size -- maybe even two sizes -- smaller! Yes, there IS a size guide on the site, and no, I did not consult it (I did for my Eevee pants), as I did not think there would be such a degree of sizing inconsistency with a costly brand like this.

I won't be shopping here any longer, no matter how cute the designs may be, because I have consistently been disappointed by the product after spending so much.

1 settembre 2023
Non scritta su invito
Valutata 2 stelle su 5

Item never came

I bought a nice dress, the first package came but because nobody was home ( people work) they send it back. All the way back from Germany to Australia instead of giving it to a neighbor??? And then because I complained they did a second dispatch. Apparently it came yesterday night. I received nothing.
I lost money and nerves.

15 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

the most horrendous return system your…

the most horrendous return system your eyes have ever seen! first time ordering from them because I remember how coveted they were back in the day. the quality was horrible. super thin “silky” material that you could get at primark or kohls. I mean heck, kohls may have better quality. anyway - Im in the process of returning and the amount of hoops you have to go through to return is outlandish. do NOT order from this company.

30 giugno 2023
Non scritta su invito
Valutata 2 stelle su 5

I used to love Blackmilk

I used to love Blackmilk. Even despite the huge import costs - the fabrics used to be amazing, and totally worth it. I still have a skirt, two tops and leggings from before 2019, that are all thick, wonderful fabrics, with no visible faults (after constant wearing).
Now the current blackmilk.. eh.. its still pretty, but the quality has dropped like a brick. Bought cuffed pants, wore them a few months, washed twice and they have turned awful. The butt-zone has lost most of its print, its also stretched. The tops feel synthetic and unpleasant when worn(most of them), the dresses as well. I don't buy from them anymore, even if the print is amazing. I just can't justify spending that much + all the import fees for something that is literally Made in China.

15 giugno 2023
Non scritta su invito

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