Blackbridge Furnishings Recensioni 

107
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

I wanted to order a coffee table that I had seen online. I usually like to view items before I buy but for health reasons was unable to attend the store. I rang the store and spoke to the owner... Leggi di più

Valutata 1 stelle su 5

Can't fault Lynda on the day in store ordering the goods. Excellent customer service skills - credit where it's due. As for after sales and won't-give-me-his-surname-Craig: abysmal. Failed on mattress... Leggi di più

Valutata 5 stelle su 5

Great service from in store (Alex) and after care (Craig) overall. Good guidance from Alex when picking the items, and needed to change one retrospectively (due to me getting the dimensions wrong) whi... Leggi di più

Valutata 5 stelle su 5

I would not hesitate to buy from Blackbridge again. Communication was excellent from start to finish. The quality of the bed is second to none. Thank you very much for an amazing service.

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

Our quality furnishings are crafted using modern techniques and designed to withstand modern living and to suit modern lifestyles. Furniture is supplied either fully assembled or packed for easy home assembly, making them just right for every home.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

107 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,1

Tutte le recensioni

(107)

8 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Easy ordering

Easy ordering, help at hand if you need questions answered. Quick delivery and nice choice of products. Quite often have deals on their website, good quality furniture and hard to beat on price . Handy they have a shop local to me so I can view the items in person. Friendly helpful staff 😁

30 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Outstanding service at Inverness store

I have bought several things from Blackbridge Furnishings in the past few weeks and found the staff in the Inverness store to have been friendly and helpful while keeping a good wit.

In the past few weeks I have bought a nest of tables, a tv stand and two couches, a 3 seater recliner and a 2 seater sofa.

The staff are to be commended for the customer friendly approach.

12 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Great local business with a fantastic…

Great local business with a fantastic sale on! We purchased a lovely sofa with a good deal. We had a good wander around the store which had some really good sale items. The staff were great, very friendly and knowledgable especially sammy. Would recommend this store

12 marzo 2022
Non scritta su invito
Valutata 2 stelle su 5

Poor quality damaged furniture, lack of communications.

My wife and I recently, mid January, purchased bedroom furniture from the Elgin store. The salesman/manager in Elgin was very helpful and pleasant so no problems there. We took two small cabinets home on the day and one of the cabinets was damaged so we informed the store in Elgin and got a replacement the next day, the paintwork on the rear was damaged on the replacement but we decided to wait until the rest of our order was delivered before doing anything. When the chest of drawers and the bed were delivered the drawers were damaged and scratched in several places, the build quality was really poor, we never even took the bed out of the packaging. I informed the Elgin store and advised them that I did not wish to keep this furniture in view of the condition and asked for a full money refund. I was asked to take pictures of the damage and send them to 'Customer Services' in Inverness which I did. I heard nothing and tried to get a phone number for Customer Services and was told to go through sales, I dont believe there even is Customer Services, each time I phoned Inverness I was greeted by a very rude female who fobbed me off each time I phoned.Not once did I get receive communications from this company I had to call each time to get any updates. In the end I reverted to the Elgin store who organised the refund, which I eventually recieved on 7th of March. Not a great buying experience with Blackbridge Furnishings, particularly with the lack of communication and the dealings I had with the female in sales at Inverness, perhaps she might benefit from some further training in how to deal with customers.

8 marzo 2022
Non scritta su invito
Logo di Blackbridge Furnishings

Risposta di Blackbridge Furnishings

Thank you for your review Mr Hamilton, I have taken on board your comments and will speak with all those involved in this issue for you. Customer service is unfortunately not available at all times and we aim to get back to customers within 72 hours of complaint being raised .

Valutata 5 stelle su 5

Highly recommend this local store

Recently bought new beds from Black Bridge Furnishings, easy to order, delivered on time. Excellent friendly service as usual, and all at a very reasonable price. Would highly recommend this local store

7 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Best to buy local.

Recently purchased a three piece suite from Black Bridge Furnishings. Excellent service from a locally owned shop. Items arrived and were delivered in good time with the delivery drivers helping with assembly. First class service from a local shop that I will definitely use again.

1 febbraio 2022
Valutata 5 stelle su 5

Fantastic service from fiona

Fantastic service from fiona at blackbridge, I have been dealing with the company for years , fiona is very attentive , helpful , always goes the extra mile to make sure her customers are satisfied , I wouldn't go anywhere else , Fantastic service from fiona , highly recommended xx

27 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Great company

Great staff very knowledgeable couldn’t be more helpful dealt with Craig pleasant easy to deal with placed order for furniture and bed and delivered exactly on the date promised. Definitely highly recommended shop will be back again.
Thanks guys

26 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

5 star service

Great service as always, delivery guys were prompt and friendly, we dealt with Craig who was very knowledgeable and not at all overbearing unlike some other furniture retailers!

26 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

This family run business is a rarity…

This family run business is a rarity among the furniture trade, a combination of good quality furniture and value for money. Combine that with professional and knowledgeable staff with a flair for customer service, I would never shop anywhere else for my furniture needs

26 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Great company!

Highly recommend Blackbridge Furnishings. Very happy with my purchase. The staff are very welcoming and knowledgeable. The furniture arrived promptly, delivered by a friendly and helpful team. I got what I expected and it was all of good quality. I will definitely be ordering again in the future.

26 gennaio 2022
Non scritta su invito
Valutata 1 stelle su 5

Absolutely awful company

I paid for sofas on 1st October 2021, that were already on order for store stock, and I was given a delivery date of 18th November. This came and went, as has the next 2 promised delivery dates. Their Ts and Cs say delivery leads time can vary by up to 4 weeks, it has now been 10 weeks, so they have totally breached their own Ts and Cs. I requested a refund, as they have failed to deliver on 3 occasions, and am now being ignored.

26 gennaio 2022
Non scritta su invito
Logo di Blackbridge Furnishings

Risposta di Blackbridge Furnishings

Good evening Susan, I am very sorry for the delay on getting your order to you. We have recently been experiencing difficulties with the shipping & haulage industry and find ourselves in the same boat as many other companies, which is why the delivery date has changed on these occasions. We do not normally pre book out deliveries for this very reason and would normally only book a delivery too a customer once we physically have the items. We have on this occasion reserved the delivery slots for customers in advance of container arriving to get the sofas to our customer's as quickly as we can, I am very sorry if this has been promised by a member of staff and will investigate this further as should have been advised that these delivery slots were dependant on goods arriving to warehouse. These delays have been completely beyond our control. If you would like to email sales@blackbridgefurnishings.co.uk marked FAO of customer services with your order details and we will be in touch.

Valutata 5 stelle su 5

I always go to Blackbridge Furnishings

I always go to Blackbridge Furnishings, as it’s a local company, their quality of products, friendly and helpful staff, and whenever I’ve gone in to place an order I was able to either collect fairly quickly or arrange a delivery, that was in a matter of weeks. If there was a delay (during Covid), they kept me informed.

25 gennaio 2022

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