We needed some secure storage cupboards for our storeroom and they were delivered quickly with no fuss. Would use again great service form homeandoffice
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Scopri cosa dicono le persone
I use a box number for my online deliveries Your dispatch department left out my reference number, so the delivery was delayed For your files I am attaching the information I supplied; John... Leggi di più
L'azienda ha risposto
Dear Sir / Madam at TRUSTPILOT Sorry Your TRUSTPILOT FeedBack Form is too fussy about its acceptable character-set . . . . . So ask BisleyDirect whom I have already Rated . . . . . . Please r... Leggi di più
L'azienda ha risposto
Very highly recommended! We ordered from another supplier (Furniture@Work) in August and they mucked up big time (see my review) and left us in the do-dos with our client. Phoned Bisley Direct... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Home and Office Furniture is the new online name of ebonium limited. ebonium is dedicated to providing office storage solutions to the home and office with a premium service focussed on customers needs so that the whole process is stress free and positive. Our focus allows us to serve every customer equally and to try and source UK manufactured products at competitive prices. With a background in office furniture, supply chain expertise and marketing, ebonium was created to provide THE solution for office storage. With a wide range of stocked items and a variety of alternative colours available to order, we can focus on what you want and deliver on time. ebonium could offer shorter lead times and next day delivery but this means vehicles are not being used as efficiently and effectively as they could. How many courier vans do we see on the roads? Do we really need everything today or tomorrow? The marketing gurus have told us everything is urgent. We need to take back control and order when we need to. We try to offer a balance between "must-haves" and environmental issues. If you must have it within 48 hours, then we can accommodate this, but will charge accordingly and make a contribution to carbon off-setting. Please contact us if you have an urgent request.
Informazioni di contatto
29 Craven Court, Glebeland Road, GU15 3BS, Camberley, Regno Unito
- 01276 536255
- hello@homeandofficefurniture.co.uk
- bisleydirect.co.uk
4,1
Molto buono
642 recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good quality product
Good quality product. Very helpful staff. Very pleased with my new filing cabinet. Would strongly recommend purchasing from Bisley direct.
23 febbraio 2018
Non scritta su invito
Having lost the keys to our filing…
Having lost the keys to our filing cabinet it was simple to order new ones online and they were with us in the post in a few days. First class!
22 febbraio 2018
Non scritta su invito
Great service and product exactly as…
Great service and product exactly as described.
22 febbraio 2018
Non scritta su invito
I couldn't fault the service provided.
22 febbraio 2018
Non scritta su invito
Risposta di ebonium limited
Thanks We do try hard to get it right
Charlie
Replacement for damaged cabinet due for delivery
Update! Have spoken to Graeme at BisleyDirect. Very friendly and helpful - it seems they have been let down by their deliverer Furdeco.co.uk. Bisley are making a replacement for me which should arrive within the next week or so. Will save the final update and fifth star for when my replacement filing cabinet is delivered!
Bisley filing cabinets are expensive - but for once I decided to treat myself to a brand new lovely blue filing cabinet. When I ordered I had no idea it would take so long to arrive - but perhaps I didn't read the small print. I live in Falkirk and my substantial delivery charge was described as "Scottish Highlands" - I'm not in the Highlands, I'm in the central belt 45 mins one way to Edinburgh and the other to Glasgow!! A couple of weeks later Bisley's courier arrived. The guys were polite and friendly and carried the cabinet upstairs when asked - then I said I would like the packaging taken off. And that revealed a large dent on one side of the filing cabinet. I filled in a report about the damage and the deliveryman took a photo - but a week has gone by and Bisley has not even been in touch to discuss the issue. Must admit I am disappointed.
21 febbraio 2018
Non scritta su invito
Risposta di ebonium limited
Hi Samantha
Thanks for your review and I am sorry you have had issues. We were not informed by our delivery company that your item was damaged and have spoken to them. I have tried to phone you and e-mailed you so we can arrange to replace this unit for you and would be grateful if you can e-mail Graeme@bisleydirect.co.uk so we can sort this out.
Sorry
Graeme
Cannot return unwanted keys
Tried to buy keys for 4 cupboards. Through bad web site design and my tiredness, ended up with 8 pairs of keys instead of 4. That's a lot of extra money at a hefty £9.99 a pair.
Strangley they claimed that keys are cut to order, so are non-returnable. I find this hard to believe from the supplier. Surely they could fit all their keys into one, dare I say it, Bisley cupboard, to distribute from stock?
So, beware - make sure your order is correct before committing to buy.
20 febbraio 2018
Non scritta su invito
Risposta di ebonium limited
Dear John
Thank you for your review and I am sorry that you made a mistake ordering multiple keys late on Saturday night. I respond to most reviews and do not believe you are being entirely fair. on a 1 star review.
For each cupboard range there are 500 sequences of keys and we state on our website that there is no refund for keys as we could end up with vast numbers of un-wanted keys, and a number of customers order multiple keys so your order was not unusual. Just imagine if all the key locks were the same on every cupboard nothing would be secure so locks have to have different numbers!
You received the keys within a couple of days and they work. Our website states Keys are non-refundable and you received an order confirmation and an invoice which you could have checked the following day as you would have seen:
a: The order Value
b: The fact you ordered multiple sets of keys
Thousands of customers manage to order keys on our site so I am not sure the design is bad, is it?
We would have been able to change your order if we had known earlier rather than after you received the keys.
Graeme
BisleyDirect
Great experience from order to…
Great experience from order to delivery. They made an error on the order and one of the items was missing, but customer service were friendly, apologetic and efficient and the missing item was delivered within two days
19 febbraio 2018
Non scritta su invito
Risposta di ebonium limited
Thanks for your review and we are sorry your order was short and do try and make amends when we make a mistake
Toni
Risposta di ebonium limited
Thanks for your review
Charlie
Good Service
Good ordering system, delivered on time and as promised
16 febbraio 2018
Non scritta su invito
Efficiency is the Key !
Clear website. Easy to order. Quick delivery. Product worked. Could ask no more.
14 febbraio 2018
Non scritta su invito
I ordered 2 new keys for a filing …
I ordered 2 new keys for a filing cabinet.
Paid via amazon so you know it is safe and sound.
Goods came within a week.
Excellent service
8 febbraio 2018
Non scritta su invito
Risposta di ebonium limited
Thanks for your Review
We do try and offer lots of payment solutions as we know customer have preferred payment solutions
Graeme
fantastic product
7 febbraio 2018
Non scritta su invito
Risposta di ebonium limited
Thanks for your review
Graeme
Everything fine.
Everything fine.
Products as requested. Delivered as promised.
Helpful delivery staff.
7 febbraio 2018
Non scritta su invito
Premium price but premium service
Premium price but premium service as well. I had ordered this multidrawer cabinet previously from a competitor but it arrived badly dented and I sent it back. This happened twice as the replacement was also badly dented due to the poor packaging and the rough handling from the courier. Bisleydirect delivery was strapped to a small wooden pallet so that the cabinet could not be thrown about and it arrived in perfect condition using next day delivery service. Only issues are 15 - 20 day delivery quoted on full product range and limited range of product available for next day delivery.
5 febbraio 2018
Non scritta su invito
great product arrived on time
4 febbraio 2018
Non scritta su invito
Suits my needs.
2 febbraio 2018
Non scritta su invito
Superb Customer service
Superb Customer service - provided perfect information about products and delivery immediately or checked to ensure availability was accurate. My item was delivered within 24 hrs by reliable courier with tracking and packed very securely. I immediately ordered a second unit. Pricing is very good and well worth buying direct debit for reliability and quality and, most of all, getting the ideal item you wanted.
1 febbraio 2018
Non scritta su invito
Ordered by phone
Ordered by phone, delivered promptly.
Excellent service.
1 febbraio 2018
Non scritta su invito
Greta product and good service to boot
Great product and good service to boot. I'll be buying more in the future.
31 gennaio 2018
Non scritta su invito
Risposta di ebonium limited
Thanks for taking the time to review us and we are delighted to help
Graeme
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