Birchwood Motors Recensioni 

194
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... Leggi di più

Valutata 5 stelle su 5

So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... Leggi di più

Valutata 5 stelle su 5

My experience was amazing getting my new car and selling my old one the process was very easy as the stuff are very kind and friendly never met anyone sweeter than the staff

Valutata 5 stelle su 5

After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di auto
  2. anche in
  3. Rivenditore di auto usate

Scritti dall'azienda

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

194 recensioni

5 stelle
4 stelle
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(194)

71 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Not a great experience if im honoust

Not a great experience if im honoust, most of the vehicles are high mileage and over priced and seemed to have a fault or two, every car I looked at had an electrical fault of some kind or lots of scratches etc, the owner isnt that friendly either, wouldnt recommend it

18 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Proffessional and Reassuring

For a small young business this is professionally run . Buying an electric car is a minefield with most retailers either blurring out or not revealing the most important feature, the state of the battery. My ID3 clearly showed the battery testing certificate at 94%. Morgan is a young guy but punches higher than his years with no pressure and total professional handling throughout. Thanks for making a potentialy stressful experience one to enjoy.

5 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I bought my Dacia Logan 2015 model last…

I bought my Dacia Logan 2015 model last March 2025 from this great company.
Had it in to its 14th month and it flew through the MOT in February and I’ve never had a problem!
Both sales and after service is 5 star and when I eventually change it , but not just yet , I will be using Birchwood again
Please use this great company.

2 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

An outstanding company

An outstanding company! I had a great sales experience with Connor when I bought my car. Efficient, friendly and helpful. What then really put this company head and shoulders above the rest was the after sales care. I had a serious mechanical issue with the car three weeks in. I thought to myself, ‘oh no, this is going to be so stressful’. It wasn’t! Chloe and the team were amazing. The car was taken back and repaired no quibbles and to a very very high standard. I had a lovely courtesy car as well. Chloe kept me updated and made every aspect of what was going on smooth sailing. Birchwood are a class act for service, staff and price.

27 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Great experience

We had a wonderful experience buying our first family car with Birchwood. Kind, helpful attentive staff who made us feel valued and treated us with care during our buying experience. We would thoroughly recommend buying with Birchwood. Big thanks to Luke F who looked after us at all stages of the purchasing process

27 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Very good car even better service

Very good car, VW Touareg 2017! Had a post purchase inspection and the car was in great condition. My inspection found a couple of little bits that needed doing and Connor and Morgan approved and paid for them to be done no quibbles:) honestly it’s always risk buying a new car but these guys couldn’t have been more upfront and helpful. Nothing was too much trouble and I could not be happier with the quality of the car and the service provided 👍🏼

11 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Spoke to Alex on the phone regarding…

Spoke to Alex on the phone regarding the car. Very polite, very professional. We drove down to the showroom. Met Alex, had a chat, he answered every question we had in detail. We took the car for a drive decided we wanted to buy it. Sat in his office and sorted out payment, car tax and short term insurance cover.

I would highly recommend Alex and Birchwood motors.

1 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Second vehicle purchase in four months.

Thank you Alex for making the second buying experience in four months an absolute breeze. I will highly recommend Birchwood and the great team.
Very knowledgeable, trustworthy and went the extra mile to make the sale perfect.

28 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Open honest and accommodating

Alex was very easy to deal with and kept me a breast of things all the way. I travelled 4 hours to buy this car and was given a very accurate description of the vehicle.
Admittedly I’ve only had it a week but I am very impressed.

I am a sales person’s dream though 🤪

7 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

Alex Goodman was outstanding
Professional, informative, courteous and efficient. I was very impressed with the whole service and setup at Birchwood Motors

5 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

My experience with brithwood motors was…

My experience with brithwood motors was a very pleasant and friendly one helpful understanding going out of thir way in helping .I have been in the motor trade for some years and haven't been trade so good i highly recommend Bruthwood motors if you looking to change your car.

30 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

The service was super excellent

The service was super excellent, smart, smooth and simple....no hassles!
Walked in, had a chat, inspected 2 cars, made my choice, tidied the paper works, drove off with my new car! Alex was more than supportive. Such a fantastic service.... I am surely coming for another car.

9 gennaio 2026
Non scritta su invito

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