Birchwood Motors Recensioni 

194
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... Leggi di più

Valutata 5 stelle su 5

So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... Leggi di più

Valutata 5 stelle su 5

My experience was amazing getting my new car and selling my old one the process was very easy as the stuff are very kind and friendly never met anyone sweeter than the staff

Valutata 5 stelle su 5

After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di auto
  2. anche in
  3. Rivenditore di auto usate

Scritti dall'azienda

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

194 recensioni

5 stelle
4 stelle
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4,8

Tutte le recensioni

(194)

71 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

My experience with Alex was amazing…

My experience with Alex was amazing from the moment I walked into birchwood, Alex was very helpful , explained everything thoroughly and just went above and beyond. Would recommend to anyone and look forward to coming back in the future.

18 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great experience buying my EV

Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next time.

5 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Great experience with Birchwood

Great experience with Birchwood, collection was quick and the car was in great condition when I collected it. Slight issue with the rear windscreen washer but this was fixed in a day after taking it back. Would highly recommend

17 luglio 2026
Non scritta su invito
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Risposta di Birchwood Motors

Thank you for sharing your experience Calum! I'm glad to hear that you are happy with the vehicle and service.

All the best,
The Birchwood Team

Valutata 5 stelle su 5

Fantastic Guys and Incredible Service

The loveliest guys, took no time at all from the first phone call to driving the car home! Really friendly, made sure everything was good to go and made it the easiest process ever. Spoke to Alex and Sam mostly, who were both fantastic! Mentioned some polishing issues when I got home and they fit me straight back in for a clean with the valet and the car came out looking brand new - again. Definitely recommend going to these guys for your new car!

15 luglio 2026
Non scritta su invito
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Risposta di Birchwood Motors

Thank you for the great review Emma! Enjoy the new car!

All the best,
The Birchwood Team

Valutata 5 stelle su 5

New car

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready and finance out took no time he and Morgan the owner got it all sorted and I drove away very satisfied. Would recommend Birchwood Motors to everyone friendly and helpful.

25 luglio 2026
Non scritta su invito
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Risposta di Birchwood Motors

Thanks for the great review Steve! Great to hear that you're happy with your purchase.

All the best,
The Birchwood Team

Valutata 5 stelle su 5

Definitely a go to choice for used car purchases

We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehicle and recommend to other potential buyers! Seems like a great asset to the area if you want to buy a used car!

5 luglio 2026
Non scritta su invito
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Risposta di Birchwood Motors

Cheers for the excellent review Lee. Glad to hear that you were pleased with the service.

All the best,
The Birchwood Team

Valutata 5 stelle su 5

My daughter recently bought a…

My daughter recently bought a second-hand car from Birchwood motors and I couldn’t be happier with the experience. The staff were incredibly polite, friendly, and helpful from start to finish. They took the time to answer all questions without any pressure and made the whole process smooth and stress-free.

The car was priced very fairly, and I felt I got excellent value for money. What really stood out was the after-sales service—they were just as helpful after the purchase as they were before, which shows they genuinely care about their customers.

I would highly recommend this garage to anyone looking for a reliable used car and great customer service. Thank you again for such a positive experience

5 luglio 2026
Non scritta su invito
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Risposta di Birchwood Motors

Dear Ceri,

Thank you for that lovely review. I'm glad you were pleased with both our sales and aftersales service, we do pride ourselves on both.

All the best,
The Birchwood Team

Valutata 5 stelle su 5

Fantastic experience with Birchwood

Honestly the easiest car buying experience I have ever had. There was so pressure at all and everyone I spoke to was so helpful and professional. Sam was fantastic with the sale process and I even got to drive away the same day. So happy with my Toyota Verso it's in brilliant condition and drives perfect. I highly recommend Birchwood as the process of buying the car was completely stress free and super helpful. Thank you!

6 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Fab service and lovely staff

We had a wonderful experience getting our new car with Birchwood Motors. The staff are really lovely, and made the whole process easy and smooth. I would definitely recommend.

13 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

5 star service

I recently bought a SEAT Arona and couldn't be happier with both the car and the amazing service I received!

A huge thank you to Alex and Sam, who made the whole experience so easy and enjoyable. Alex was absolutely brilliant and really helped get the deal over the line. He was professional, patient and made sure everything went as smoothly as possible.
Sam was just as fantastic. He was incredibly helpful while we looked through all the different cars and there was a lot aha! He made sure my SEAT Arona was perfectly prepared and ready for collection. Nothing was too much trouble and he was always happy to answer any questions.

They are both such lovely lads who genuinely care about their customers. They made buying a car an stress-free and exciting experience from start to finish. I would highly recommend them to anyone looking for a new car. Thanks again, Alex and Sam – I'm absolutely in love with my new SEAT Arona!

1 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from first contact

Excellent service from first contact to sale. Alex was friendly and knowledgeable and the process couldn’t have been smoother. Would definitely recommend Birchwood Motors if you’re looking for a good quality used car and excellent service.

29 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic

I would definitely recommend birchwood motors if you’re looking to buy your next car! The process was so quick and simple and on top of that Alex was very helpful and easy to talk to.
Thanks again 😁

21 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Lovely Experience!

The lads at birchwood were excellent. I enquired about a vehicle and after a few quick phone calls, it was ready to collect the next day. They were fair with their pricing and the car was clean and in a perfect condition ready to drive off. Very professional group and exactly how buying a car should be!

14 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service, great team

​I had a brilliant experience with Birchwood Motors in Cardiff. From the moment I walked in, the team was incredibly professional and made the entire process completely stress-free.
​There was no hanging around or unnecessary paperwork delays — the service was fast, straightforward, and highly efficient. I was absolutely thrilled to be able to complete everything and drive away in my new car the very same day.
​If you are looking for a hassle-free, rapid, and professional car-buying experience in Cardiff, I cannot recommend Birchwood Motors enough. Top-tier service!

2 giugno 2026
Non scritta su invito
Valutata 3 stelle su 5

Ongoing issues since pyrchase.

Sales were very professional and helpful. After purchase, I noticed an issue within 24'hrs, and to be honest I cannot fault the after sales team. Three months down the line and 4 trips to the after sales garage, a new steering wheel and clock spring, and there is still a problem relating to the steering wheel, and I am again going to be without a vehicle and having to rearrange another week as a result. Also no resolution to the mould that is building up in the car. Not what I
expected from a company that boasts top quality vehicles.

19 giugno 2026
Non scritta su invito
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Risposta di Birchwood Motors

Dear Suzanne,

Thank you for taking the time to leave your feedback.

We're pleased to hear that your experience with our sales team was a positive one, but we're genuinely sorry to learn that your ownership experience has not met your expectations.

We appreciate your comments regarding the repeated visits to our workshop and understand how frustrating the inconvenience has been. Please be assured that our aftersales team remains committed to resolving the steering concern and investigating the issue you've raised regarding the mould.

We value your patience while we continue working towards a satisfactory resolution and thank you for giving us the opportunity to put things right.

Kind Regards,

Morgan Wilce - Director

Valutata 5 stelle su 5

Absolutely great experience

Absolutely great experience. Ended up purchasing a great car. Good price and well presented. I purchased the vehicle this week and the dealership person I dealt with was Alex. A very smart, well spoken, and seemingly knowledgeable young man. His knowledge was spot on, his style of engagement was not forceful, he took me out on a test drive. The car was put through its paces on differing MPH roads so I could listen to the engine and feel the car’s handling.
I would highly recommend this dealership. The facility to reserve the car online for £99 was also very helpful because I could not travel immediately to view it.
So thank you Birchwood, and a huge thanks to Alex

9 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

An exceptionally outstanding service in…

An exceptionally outstanding service in both sales and after sales.
The car is in fantastic condition and was significantly cheaper than other cars l had seen in other garages.
The staff were incredibly profession, knowledgable, considerate and very flexible. Also very dog friendly.
I would highly recommend Birchwood Motors.

15 maggio 2026
Non scritta su invito

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