Although I take issue with repeat orders and subscriptions which don’t appear to be clear at the point of first purchase, I cannot fault the efficiency of reply’s and sorting issues. My contact was Ro... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I ordered 3 tubs of turmeric capsules as a one off. One month later 3 more tubs arrived, that I hadn’t ordered. They con you into a subscription that is hidden PLEASE DO NOT ORDER FROM THIS COMPANY... Leggi di più
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Ive been suffering knee and joint pain for over a year and was somewhat sceptical of the claims made by Bioroots but thought I would give it a try. Well after one week i can already feel the differenc... Leggi di più
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About three weeks my hopefully experience and have some good results. Sleeping better as my restless legs have all most gone. I have gone from when sitting on the floor in discomfort to be able to pla... Leggi di più
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3,9
Molto buono
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very quick response and an option to…
Very quick response and an option to help with payments
1 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re absolutely delighted to hear that you had a positive experience with our team! We believe great customer care means being there when our customers need us, and we're always happy to find flexible solutions to make things easier. Your appreciation truly motivates us to keep improving and providing the best possible service. Thank you for choosing BioRoot Labs and for taking the time to share your experience!
Very fast response to my query &…
Very fast response to my query & helpful advice 😊
1 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
Nothing makes us happier than knowing you felt supported and well looked after! We truly believe that every question deserves attention and every customer deserves genuine care. Thank you so much for recognising our team's efforts and for taking the time to share your experience. Your kind words mean a great deal to us and inspire us to keep doing our very best.
Immediate attention to my issue.
1 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so pleased we could step in and help when you needed us! Making sure our customers feel heard, valued, and supported is something we genuinely care about. Your feedback means a lot to our team, and we’re grateful you took a moment to share your experience. We’ll keep doing our best to provide the attentive and reliable service you deserve.
Althea was very helpful with my…
Althea was very helpful with my subscription needs. Thank you
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so happy to hear you had such a positive experience! Thank you for your kind words and for giving us the opportunity to assist with your subscription needs. Your support truly means the world to us! We’re grateful to have you as part of our community and look forward to being part of your wellness journey!
Risposta di Biorootlabs
It’s wonderful to know you had such a smooth and pleasant experience! We truly appreciate you taking the time to share your feedback. Providing friendly, prompt, and professional support is something we take great pride in. Thank you for your trust and continued support!
I received a really quick response to a…
I received a really quick response to a question i asked 👍
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We love hearing that you had such a smooth experience with us! We always strive to respond quickly and make sure every question is answered with care. Thank you for taking a moment to share your feedback.
Given chance
I took the first 2 bottles and then one of the next order and felt like I really had given it a chance and I just didn’t feel like it was worth the price, I cancelled the subscription, I will continue to finish what I have to only because I know that if I just stopped the rest would go in the trash and I paid good money for it so we’ll see what happens next. If it works out I’ll look into getting more but if it doesn’t then I’ll probably try something different!
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Thank you for being so honest and giving our Turmeric Curcumin capsules a fair chance. We completely understand that every person's experience is different, and we truly appreciate the time and investment you've made in trying our product. We never want you to feel pressured to continue, and we respect your decision to cancel your subscription. We sincerely hope you notice some positive benefits as you finish your remaining supply. Thank you again for giving us a try and sharing your feedback. Your experience matters to us!
Emailed & I had a response straight…
Emailed & I had a response straight away - thank you!!😘
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Nothing makes us happier than knowing you felt well looked after! We believe prompt and helpful support makes all the difference, so we're thrilled we could get back to you so quickly. Thank you for taking the time to leave such lovely feedback. We really appreciate your support!
The bank blocked my bankcard after…
The bank blocked my bankcard after giving this company my order. They tried 6 times in a few minutes to take payment of £59.99. I've put them on my blocked list with the bank and cancelled my card. Disappointed as I thought their turmeric supplements looked good. The fraud department at the bank say this company sets you up with a subscription you may not even know about...
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We're genuinely sorry to hear about your experience and completely understand how concerning and frustrating this must have been. We’d like to clarify that the subscription option is presented during checkout, directly above the “Add to Cart” tab, and is clearly labelled: “Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.” It is displayed prominently so customers can clearly see when they're selecting the subscription option.
Please know that subscriptions are completely flexible and can be managed or cancelled at any time through our online customer portal. Once cancelled, no further subscription orders will be processed or dispatched.
To access your subscription, simply click the “Manage Subscription” tab at the top of our website. There's no need to follow any links in your emails. Just make sure to log in using the exact same email address you used when placing your original order.
We would have loved to locate your subscription and cancel it on your behalf, but unfortunately, we haven't been able to find a customer record under the name Fiona Gordon in our system. We'd really appreciate it if you could get in touch with our customer service team directly so we can locate your details, investigate the payment concerns and personally assist you with cancelling the subscription if that's what you'd prefer.
We're truly sorry for the worry and inconvenience caused. We value your trust and want every customer to feel informed, comfortable and in control of their orders. We look forward to hearing from you and getting this sorted.
I got quick and positive responses from…
I got quick and positive responses from customer service. I wasn’t pleased that your upfront advertising did not make it clear that by ordering the product I was signing up for a subscription that I did not want to comit to before I hd a chance to try the product.
30 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We're really pleased to hear that our customer service team was quick to assist you, and we genuinely appreciate you sharing your concerns with us. We’re sorry if the subscription option wasn't as clear as you would have liked during checkout. Just to clarify, the automatic refill option is displayed directly above the “Add to Cart” tab and clearly states: “Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.” This is intended to help customers understand the subscription option before completing their purchase.
We completely understand wanting to try a product before committing to regular deliveries. That's why subscriptions come with no long-term commitment and can be managed or cancelled at any time through our customer portal. Once cancelled, no further orders will be sent.
Thank you again for your honest feedback and for giving our Turmeric Curcumin capsules a try. Your experience matters to us, and we truly appreciate the opportunity to help!
Just sent message and my request was…
Just sent message and my request was sorted in minutes.
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so happy we could get everything sorted for you so quickly! Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience. Thank you for your lovely support and for choosing us. We’re always here whenever you need us!
Pleasantly surprised and appreciative
I was like most would be, sceptical, there’s so many supplements out there, but I can honestly say that my knees, I’ve had a full knee replacement, and the other is on its way out and painful, but after taking the turmeric capsules, I can tell a very noticeable difference that has helped my knee immensely . Thank you 🙏
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
What a lovely review, thank you so much for sharing your experience! We’re truly delighted to hear that you’ve noticed such a positive difference and that you’re feeling more comfortable. We understand how challenging knee discomfort can be, and it means so much to know you’re happy with our Turmeric Curcumin capsules. Your trust and support genuinely make our day!
The customer survise was outstanding
The customer survise was outstanding. I didn't sign up for repeat subscription, but had a notification to say I had and they were preparing my order . I contacted them straight away. They replied very quickly . Everything got sorted easily and quickly . No hassle or fuss.
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re absolutely thrilled to hear that you had such a positive experience with our customer service! Making sure our customers feel heard and looked after is incredibly important to us. We’re glad we could get everything sorted quickly and smoothly, without any hassle. Thank you for your patience, understanding and kind words. Your support truly means the world to us!
Prompt and friendly
Reply to my email was very quick and issue sorted straight away. Rosie was more than helpful.
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
It’s wonderful to know we could make things so easy and straightforward for you! We always aim to be prompt, friendly and helpful, so your lovely feedback really means a lot to our team. Thank you for taking the time to share your experience and for your continued support. We truly appreciate it!
Excellent customer service and great product s substances
Helpful and good customer service. Waiting to receive the medicine and I recommend this product because of the Substances it contains are beneficial for rheumatoid arthritis and the early stages of dementia.
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Your kind words have absolutely made our day! We’re so pleased to hear that you’ve had a positive experience with our customer service and appreciate the thought you’ve put into choosing our Turmeric Curcumin capsules. We hope your order arrives safely and promptly. Thank you for your trust, recommendation and wonderful support. It truly means so much to us!
Even though I didn't realise I setup a…
Even though I didn't realise I setup a rolling subscription when I placed my order the matter looks as though it has been resolved very promptly. I still have to send back the package which I just received to get my refund but so far so good. The speed of response to be fair was excellent compared to other companies I have dealt with previously.
I would definitely order more turmeric capsules again in future when I run out of my current capsules
Thank you Rosie for your speedy aftercare response 🙏
31 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
It’s so lovely to hear that our aftercare team was able to put your mind at ease and get things moving so quickly! We always want our customers to feel supported and looked after, even after their order has arrived. Thank you for your patience and understanding throughout the process. We’re especially grateful that you’d consider choosing our Turmeric Curcumin capsules again in the future. Your trust and continued support mean the world to us!
Need to cancel automatic shipment
1 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We're always happy to help and make things as easy as possible! We appreciate you reaching out, and we're glad we could assist with your request. Your satisfaction and peace of mind are important to us. Thank you for giving us the opportunity to help!
Small problem on my order
Small problem on my order - it was sorted immediately - very quick and very reassuring - thank you.
30 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re delighted we could turn things around for you so quickly! Nothing makes us happier than knowing our customers feel reassured and well looked after. We always do our best to resolve any hiccups without delay. Thank you for your lovely feedback and for placing your trust in us. It truly means a lot!
Notification.
That you have accepted the need to cancel the order.
30 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Thank you so much for your understanding! We completely appreciate your decision to cancel the order and have accepted your cancellation request. Your satisfaction and peace of mind mean a great deal to us, and we're truly grateful for the opportunity to assist you. Wishing you all the very best, and thank you again for your kindness and understanding!
Knee pain 
I would recommend the tablets to anybody. I had no knee problems since I’ve been taken them. They work. 
30 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
This is absolutely wonderful to hear! Thank you so much for sharing your experience and for recommending our tablets. We're delighted to know you've been feeling better and experiencing such positive results with your knees. Your kind words and support truly mean the world to us! We sincerely appreciate you choosing us and wish you continued comfort and wellbeing!
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