Although I take issue with repeat orders and subscriptions which don’t appear to be clear at the point of first purchase, I cannot fault the efficiency of reply’s and sorting issues. My contact was Ro... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I ordered 3 tubs of turmeric capsules as a one off. One month later 3 more tubs arrived, that I hadn’t ordered. They con you into a subscription that is hidden PLEASE DO NOT ORDER FROM THIS COMPANY... Leggi di più
L'azienda ha risposto
Ive been suffering knee and joint pain for over a year and was somewhat sceptical of the claims made by Bioroots but thought I would give it a try. Well after one week i can already feel the differenc... Leggi di più
L'azienda ha risposto
About three weeks my hopefully experience and have some good results. Sleeping better as my restless legs have all most gone. I have gone from when sitting on the floor in discomfort to be able to pla... Leggi di più
L'azienda ha risposto
3,9
Molto buono
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Helpful prompt service
Helpful prompt service , would highly recommend . A special mention to Rosie couldn’t be more helpful
7 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
What a wonderful review to receive! Thank you so much for your kind words and recommendation. We're absolutely delighted to hear that you've had such a positive experience with our customer service.
It's especially lovely to know that our team's prompt assistance and willingness to help made such a great impression. We truly believe that looking after our customers is just as important as providing quality products.
Your support and trust mean the world to us, and we're grateful to have you as part of the BioRoot Labs family. We look forward to serving you again!
Risposta di Biorootlabs
We’re so glad we could step in and resolve things quickly! Your satisfaction means everything to us, and we truly appreciate you taking the time to share your experience. Thanks so much for your support and for giving us the opportunity to make things right!
Absolutely fantastic company
Absolutely fantastic company
Ask them a question they co
Right back to you so helpful
7 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
It’s wonderful to hear such lovely feedback! We’re truly passionate about providing the best possible customer experience, and knowing that our support has made a positive impression means so much to us. Thank you for your kind words and for being part of our journey!
First class communication from Rosie
First class communication from Rosie. Also swift response.
7 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
Nothing makes us happier than knowing our communication and service have hit the mark! We always strive to be there when our customers need us, and your lovely feedback means the world to our team. Thank you so much for your trust and support!
I cancelled my subscription today &…
I cancelled my subscription today & received an email acknowledging this cancellation
7 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We really appreciate you taking a moment to share your experience! We're glad to hear your cancellation was acknowledged promptly and the process went smoothly. Thank you for giving us the opportunity to serve you, and we wish you all the very best!
I love it and really helps me a lot
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
What a joy it is to hear you're loving it! Knowing you're happy with your experience means so much to us. We’re incredibly grateful for your support and thrilled to have you as part of our community. Thanks a million for sharing the love!
Should be able to cancel from website…
Should be able to cancel from website rather through email. But product did work
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We really appreciate you sharing your honest feedback! We're delighted to hear that you were happy with the results of our product. We also understand your point about wanting an easier way to manage cancellations. For your convenience, subscriptions can actually be managed or cancelled directly through our website by clicking the "Manage Subscription" tab at the top of the page. Simply log in using the same email address used for your order, and you can make changes whenever you wish without needing to email us. Thank you again for your support and valuable suggestion. We're always looking for ways to make your experience even better!
My cancelled was handled by Rosie and…
My cancelled was handled by Rosie and was excellent . Thank you for the speedy answer. I cannot take your product at this time. Thank you for responding and cancelling all future order.
Carol Watson
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We're delighted to hear that you had such a positive experience with our customer support team! We completely understand that circumstances can change, and we always want our customers to feel comfortable and supported in their decisions. It's wonderful to know that your cancellation was handled quickly and smoothly. Thank you for your kind words and for recognizing our team's efforts. Your understanding and appreciation mean so much to us!
Hopefull
About three weeks my hopefully experience and have some good results. Sleeping better as my restless legs have all most gone. I have gone from when sitting on the floor in discomfort to be able to play with my granddaughter. Able to get off the floor with out so much stress. After 8 total knee replacement the pain in both knees is slowing down. So looking forward to the next couple of weeks.
7 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
Hearing that you're enjoying more comfortable moments with your granddaughter truly makes our day! We're so happy to hear that you've had an encouraging experience so far and are noticing positive changes in your daily routine and overall comfort. Being able to enjoy those precious family moments with greater ease is wonderful. Thank you for giving BioRoot Labs a try and for sharing your journey with us. We hope the coming weeks bring you continued comfort and many more happy moments with your loved ones. Your support means the world to us!
Took a long time but I finally received…
Took a long time but I finally received my item. Had correspondence during its journey so wasn’t all bad.
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We're so glad to hear that your order has finally arrived! However, we're genuinely sorry that the delivery took longer than expected. We understand how frustrating waiting for a parcel can be, and we appreciate your patience throughout the process. We're also happy that we could keep you updated along the way. Thank you for your understanding and for giving BioRoot Labs the opportunity to serve you. Your support truly means a lot to us!
I am on a very low fixed income and got…
I am on a very low fixed income and got swooped into a subscription that isn't very plain to see. I was able to email Rosie and get this canceled. I only want a one time order to try your product, thank-you
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We're very grateful that you took the time to share your experience with us! We completely understand how important it is to manage expenses carefully, especially when working with a fixed income, and we're sorry for any confusion surrounding the subscription option. We're pleased that Rosie was able to assist you promptly and get everything cancelled as requested. We always want our customers to feel comfortable and in control of their purchases, whether choosing a one-time order or an ongoing subscription. Thank you for giving our product a try and for allowing us the opportunity to help. Your trust means a great deal to us!
I received the product
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We're so happy to hear that your order has safely arrived! Thank you for choosing BioRoot Labs and taking a moment to share an update with us. We truly appreciate your trust and support, and we hope you enjoy your Pure Turmeric Curcumin 95!
Thank you for answering and taking care…
Thank you for answering and taking care of this so fast.
Great customer service. Thank you.
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
Your kind words absolutely made our day! We're delighted that we could assist you quickly and make your experience a positive one. Providing prompt, caring, and reliable customer service is something we take great pride in. Thank you for your trust, appreciation, and for choosing BioRoot Labs. It truly means so much to our entire team!
Fast response and an honest answer to…
Fast response and an honest answer to my query
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so happy to hear that you had a positive experience with our team! Providing fast, honest, and helpful responses is something we truly value, and it means a lot to know we met your expectations. Thank you for taking the time to share your feedback and for choosing BioRoot Labs. Your trust and support mean the world to us!
Helped cancel my subscription thank you…
Helped cancel my subscription thank you 😊
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We're delighted to know we could make the cancellation process smooth and hassle-free for you! Your satisfaction matters greatly to us, and we're always happy to help whenever you need assistance. Thank you for taking a moment to share your experience and for giving BioRoot Labs the opportunity to assist you. We truly appreciate your feedback and support!
I had very good experience with the bio…
I had very good experience with the bio root labs with their product pure turmeric curcumin 95 , my knee pain decreased a lot and is almost gone I might get another bootle for the future in case any knee pain starts again
3 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
It truly warms our hearts to hear that you've had such a wonderful experience with BioRoot Labs! We're delighted that you're happy with your Pure Turmeric Curcumin 95 and that you've noticed such a positive change in how you feel. Your kind words and confidence in our product mean so much to our team. Thank you for giving us the opportunity to be part of your wellness journey and for considering us again in the future. Your support truly keeps us motivated!
I ordered some Tumeric capsules for hip…
I ordered some Tumeric capsules for hip pain, I did not sign up for subscription but was sent another order which I was unaware of. I contacted the company who cancelled my subscription and asked me to send the parcel back with a full refund. This would have been fine but I was expected to pay postage for their mistake. I am expected to pay as much again for postage as I live in the UK. They did offer to take 25% off if I kept the item but I will still be £15 out of pocket for an item I didnt want or order. I feel like I have been taken for a fool. I am not happy at all. It has really put me off ordering online.
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We're truly sorry to hear that this experience has left you feeling disappointed, and we appreciate you sharing your concerns. We understand how frustrating an unexpected order and additional return postage costs can be.
We'd also like to kindly clarify that the subscription option is presented during checkout, directly above the Add to Cart button, in the same font and clearly visible wording: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This allows customers to see that they are choosing an automatic refill subscription when placing their order.
For your peace of mind, we can confirm that your subscription registered under c***l***w***n@yahoo.com has now been cancelled. You will not receive any further subscription orders from us.
We'd also like to highlight that subscriptions can be freely managed or cancelled at any time through our customer portal. Simply click the "Manage Subscription" tab at the top of our website. There's no need to follow the link in your email; just log in using the exact same email address you used when placing your order.
We're sorry for any confusion or inconvenience and would be happy to assist further with your refund and return concerns. Please contact us at info@biorootlabs.com so we can look into this and help find the best possible resolution.
Thank you for your feedback. We truly value our customers and always want them to feel informed, supported, and confident when shopping with BioRoot Labs.
Within minutes of my email to cancel my…
Within minutes of my email to cancel my subscription, Rosie emailed back confirming cancellation of my subscription.
Excellent customer service!
Thankyou
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
What a pleasure to hear that we could assist you so quickly! We believe making things easy and providing prompt, reliable support are essential to a great customer experience. We're so glad your cancellation was handled smoothly and that you were happy with the service you received. Thank you for taking the time to share your kind words and for recognizing our team's efforts. Your appreciation means a lot to us!
I ordered 3 tubs of turmeric capsules…
I ordered 3 tubs of turmeric capsules as a one off. One month later 3 more tubs arrived, that I hadn’t ordered. They con you into a subscription that is hidden
PLEASE DO NOT ORDER FROM THIS COMPANY
I have now cancelled my subscription that I didn’t sign up for… despite them telling everyone that is clearly visible when ordering and I will be seeking a refund
6 novembre 2026
Non scritta su invito
Risposta di Biorootlabs
We're genuinely sorry to hear that this experience has caused you frustration, and we appreciate the opportunity to clarify the situation. We certainly never want our customers to feel misled or dissatisfied.
We'd like to clarify that our subscription option is displayed directly above the Add to Cart button during checkout, using the same font and clearly stated wording: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is presented so customers can clearly see when selecting an automatic refill option.
Subscriptions are also completely flexible and can be managed or cancelled at any time through our customer portal by clicking the "Manage Subscription" tab at the top of our website. Customers simply need to log in using the same email address used when placing their order. Once cancelled, no further subscription orders will be sent.
We respect your decision to cancel and would be happy to look into your refund request. Please contact us at info@biorootlabs.com so we can review your order and work towards a fair resolution.
We're sorry that your experience has affected your confidence in ordering from us. Your feedback matters, and we genuinely appreciate the opportunity to address your concerns.
Risposta di Biorootlabs
We're thrilled to hear that you appreciated our quick response! We always do our best to assist our customers promptly and make sure every question or concern receives the attention it deserves. Thank you for taking the time to share your feedback and for giving BioRoot Labs the opportunity to help. Your support truly means a lot to us!
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