I called to make a claim because my gas oven had stopped working. I called the help centre, the customer service assistant was great. He was empathetic and dealt with my claim with ease. He didn’t rat... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Your customer service is second to none. You always answer your telephone helpline. You digital communication system to your customer is world class, easy to use, easy to navigate through & se... Leggi di più
L'azienda ha risposto
Customer service was polite and friendly, answered all my questions that I had. Been with Big warranties for a while now and they are brilliant.
L'azienda ha risposto
Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 08007797444
- bigwarranties.co.uk
4,7
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 51% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Helpful
Rosanna is extremely helpful and took time to answer all of my queries in a professional way.
11 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Paul, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Sam did his best to help me as I am not…
Sam did his best to help me as I am not computer literate and he sorted my problems
11 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Daphne, it's great to know your mention of sam did his best to help me as i am not made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was warm and friendly
Helen was warm and friendly , not pushy but very thorough. She was a pleasure to talk to and I am delighted with the service
10 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thank you for your 5-star review!
We're delighted to hear that Helen was warm, friendly and thorough, while making sure you never felt pressured. We'll be sure to pass your lovely feedback on to her.
Thank you for choosing Go Assist!
Really easy process to make a claim and…
Really easy process to make a claim and a speedy appointment was arranged.
9 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Urszula, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful and patient
For starters -DIDNT wait long for call to be answered. Huge plus.
Michael was incredibly helpful and knowledgeable. Hé was patient and walked us through the procedure for the claim we were making. Hé helped us find the serial number on our fridge freezer. If only there were more Michaels around!
8 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was very helpful and informative
Helen was very helpful and informative
8 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Vivien, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was great
Helen was great. She explained everything slowly and clearly.
Customer service was great.
8 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Jacqueline, it's great to know your mention of helen was great made a difference. We appreciate you saying that.
The BIG Warranties Team
Rosanna was really helpful
Rosanna was really helpful sorting my policy out.
No pushy sales, just pleasant and double checked everything. Haven’t spoken to a ‘sales’ person like this in ages so it was a lovely conversation. Thank you
4 settembre 2026
Non scritta su invito
Rosanne was really helpful
Rosanne was really helpful and explained clearly. She was patient and through with her job. Very happy with my experience
3 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent serp
Rosanna was very polite and clear in her speaking language.
Rosanna was very patient and explained everything clearly to me.
3 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Elizabeth, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and clear talking staff .
2 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Jane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and friendly staff
Very helpful and friendly staff. I was impressed. Thanks
1 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Joan, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Really helpful and explained everything…
Really helpful and explained everything clearly very happy with the customer care
28 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel was very helpful
27 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Pietro, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was good we have got 3…
Helen was good we have got 3 appliances with you now you are going to do the money monthly from our bank
26 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Deborah, it's great to know your mention of helen was good we have got 3 made a difference. We appreciate you saying that.
The BIG Warranties Team
DON'T TRUST THIS COMPANY OR GO ASSIST…
DON'T TRUST THIS COMPANY OR GO ASSIST I'VE ASKED TO CANCEL MY AGREEMENT SEVERAL TIMES WITHIN 14 DAYS AND NOW THEY'VE TAKEN EXTRA MONEY WITHOUT ME EVEN KNOWING. VERY DODGY.
MORE LIKE BIG CON THAN BIG WARRANTIES.
1 agosto 2026
Non scritta su invito
Its a pleasure to speak to Harry
Its a pleasure to speak to Harry, he is always polite and very helpful, if I'm not able to speak when he calls he will call me back at a better time that suits me, all in all he is an asset to your company.
26 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel explained the process very…
Gabriel explained the process very clearly
24 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks James, it's great to know your mention of gabriel explained the process very made a difference. We appreciate you saying that.
The BIG Warranties Team
Risposta di BIG Warranties Ltd
Thanks Maureen, it's great to know your mention of knowledgable made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel was very kind,helpful and clear…
Gabriel was very kind,helpful and clear in what he said
21 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.