Excellent customer service, contacted Cherie by email and got an immediate response confirming a scheduled Engineer visit. The Engineer(Matt) sent me a txt to confirm his arrival time, on arrival he l... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
A really positive pre- purchase experience with Zak and team, this resulted in order. Strong delivery communication and delivery fast and efficient. Disappointed in response to issues post delivery... Leggi di più
L'azienda ha risposto
Really Happy. carefully removed the old French doors, and professionally fitted the new Bi-folding doors. One happy customer, and I would highly recommend Bifoldshop.
L'azienda ha risposto
Excellent service from initial contact to delivery and installation Special mention to the fitting team, who were neat, tidy, polite and did a magnificent job of fitting our new Bi fold doors Ever... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Installatore di doppi vetri
- anche in
- Fornitore di porte
- Industria vetraria
- Produttore di finestre in alluminio
- Servizio di installazione finestre
Scritti dall'azienda
At Bifoldshop, we pride ourselves on being one of the UK’s leading suppliers and installers of high-quality bi-folding doors, windows, and sliding doors. Every year, we help over 850 households transform their homes, enhancing both their living spaces and quality of life. We’re committed to delivering exceptional products and outstanding customer service. From your first enquiry to the day of installation, our experienced team will guide you every step of the way. You'll benefit from a dedicated product advisor and customer service representative, ensuring your project is handled with care and attention to detail. As one of the largest installers of ORIGIN Global products in the UK, we combine competitive pricing with in-depth product knowledge and a professional approach. ORIGIN is renowned for its award-winning aluminium architectural solutions, offering exceptional design, security, and build quality. Originally a family-run business founded in 2001, ORIGIN now operates internationally and continues to set the standard in the industry. Many of our clients are families seeking to create beautiful, functional indoor-outdoor living spaces. That’s why we prioritise safety and durability, offering products designed to withstand the demands of family life. ORIGIN bi-fold doors, for example, come with up to a 20-year guarantee, giving you long-lasting peace of mind. For those on a tight timeline, we also offer rapid delivery, with standard colours available within 24 hours and special RAL colours ready in just three weeks. Ready to take the next step? Contact us today for a no-obligation quote and discover how we can help you bring your vision to life.
Bifold Shop
Scritti dall'azienda
- We care about our customers
- Bifold Shop is committed to providing customers with outstanding products and a great customer service experience.
Informazioni di contatto
Unit 13 Festival Trade Park, Wymans Lane, GL51 9FS, Cheltenham, Regno Unito
- 01242 395790
- sales@bifoldshop.co.uk
- bifoldshop.co.uk
4,7
Eccellente
1K recensioni
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Solitamente risponde entro 24 ore
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Risposta di Bifoldshop
Hi Paul
Thank you for your 5*review, it was good to read that your experience was very good and the products were delivered to your satisfaction.
I have shared your review with Zac in Sales and Fiona in Customer Services.
Kind regards
Bifoldshop Team
Excellent job end to end
Excellent job end to end. Very impressed - well done.
2 febbraio 2026
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Risposta di Bifoldshop
Dear Andrew
Thank you very much for taking the time to leave us a 5 Star review.
We are pleased that the whole process from start to finish has been a great experience for you.
Many thanks
Fiona - Bifoldshop Team
Excellent service from start to finish
Excellent service from start to finish. Thank you to all the team we are very pleased with the quality of the door.
21 gennaio 2026
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Risposta di Bifoldshop
Hi Anouk
Thank you for your review and your kind words.
We are pleased to hear that you have received an excellent service and the quality of the doors meets your expectations.
Your kind words have been passed on to all our staff members and we hope you have many enjoyable years with your door.
Kind regards
Bifoldshop Team
Amazing service
Amazing service. From the moment we visited the showroom to when the delivery driver left our property we had outstanding customer service.
We had already ordered our windows from a local firm and due to a mess up on the French doors I found the Bi fold shop on line. I ordered bi folds instead of French doors. I just wish I had found them earlier.
Have not had them fitted yet but all looks great.
Everyone we dealt with was knowledgeable friendly and had excellent customer service.
Highly recommend this company.
15 gennaio 2026
Non scritta su invito
Risposta di Bifoldshop
Hi Kim,
Thank you so much for your lovely review! We’re thrilled to hear that you received outstanding service from your first visit to the showroom right through to delivery. Zac really enjoyed helping you find the right solution, and it was a pleasure for me to support you throughout the process.
We’re sorry to hear about the issues you experienced elsewhere, but we’re so pleased you found us when you did; and we’re confident you’ll love the bifolds once they’re fitted. It’s great to hear everything has been smooth so far.
Thank you again for your recommendation, it truly means a lot to the whole team.
Best regards,
Daria and the Bifoldshop Team
Good customer experience
Good customer experience. Good attention to detail by Bifoldshop customer service. Fitting bifold doors took less than 1 day. Fitting staff cleaned up afterwards.
Also there is a good warranty (5 or 10 years) from HomePro also included.
5 dicembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi there,
Thank you for taking the time to leave your review. We’re really pleased to hear you had a good experience with our customer service and that the installation of your bifold doors was completed efficiently and left tidy.
It’s also great to know the warranty coverage gave you extra peace of mind; we believe that strong aftercare and long-term protection are just as important as the product itself.
Thank you again for choosing Bifoldshop, and if there’s ever anything we can help with in the future, please don’t hesitate to get in touch.
Best regards,
The Bifoldshop Team
Bifold Shop didn't take responsibility for their serious and expensive mistakes
In 2025 our architect ordered the windows for our new house.
In June 2025, shortly before installation, Bifold Shop informed us they had made a mistake when writing the contract (which was signed by all parties). The contract clearly stated supplying & installing the windows, they had erroneously priced it for supply only. They wanted us to pay an extra £4,500.
Taking them to court (after all we had a contract signed by all parties) was not possible, as this would seriously delay the finish date of the building works, so we asked to split the difference: after all it was their fault.
Not only did they refuse this, they started to question why we had not spotted the error. Their sales manager even accused us of always having been aware, but having kept quiet as it was in our advantage.
In the end all they offered was a measly 13% discount on the installation costs, although admitting that it was entirely their fault.
After installation of the windows we noticed one window was entirely different from what was ordered and clearly depicted in the contract. Apparently their staff had not noticed this when installing it. We then had to wait about six weeks for the correct window to be manufactured, which meant the outside of our house could not be finished, delaying the finish date of the building works by more than a month.
Mistakes can happen (although... installing the wrong window??), but not taking responsibility for your own mistakes and accusing your clients of lying? We did complain about this, but we never received an apology - in fact, we never received any reaction at all.
We have now started works on our outbuildings and other properties, but will stay far away from this company.
A REACTION TO BIFOLD SHOP'S REPLY:
Several statements in Bifold Shop's reply require clarification so that the situation is accurately represented:
When you are in a long and complicated building project, you base your budget on prices in contracts signed by all parties, not on multiple quotes that were made during the sales process. So our budget was based on legal documents, not on quotes.
Apparently Bifold Shop's clear evidence of pricing is verbal agreements during the sales process; ours was a legal and binding document.
As for the sales manager not accusing us: he literally accused us of not having challenged their mistake because that worked in our favour. I have that in writing. That is an unjustified accusation, not a way of trying to understand. Bifold Shop knows this because the literal quote was in my complaint to them.
Again, Bifold Shop is questioning why the price difference wasn't queried by us immediately. Because we didn't notice! We didn't notice until they notified us much later! How can we query a mistake if we don't notice it? And how is it okay for them not to notice it much later, but not for us?
The lack of response I mentioned was to our complaint, which was made after all building works were finished and all payments made. This complaint was about how we had been treated and has nothing to do with legal requirements.
Bifold Shop did not respond at all to our complaint (which was exactly the same as this review), but is now happy to engage in the public domain...
We never disputed that the wrong window was a manufacturing error. We were just very surprised that Bifold Shop supplied and installed it without noticing that it was completely different from the specifications in the contract. (Their sale manager's reasoning would probably be that they didn't mention it because it worked in their favour, but we don't think that way.)
As I have already said: mistakes can happen. But letting your clients pay the bulk of the costs of your mistakes, unjustifiably accusing them of lying, installing without paying attention - and all without apologising is another matter.
11 giugno 2025
Non scritta su invito
Risposta di Bifoldshop
Dear Marco,
We are sorry that you remain dissatisfied and regret that this experience has led to a one-star review. However, several statements in your review require clarification so that the situation is accurately represented.
The agreed price for supply and installation was confirmed both in writing and during a recorded telephone conversation prior to contract issue. Unfortunately, a human administrative error then occurred whereby the written contract was issued at a supply-only price, despite clearly stating “supply and installation”.
This discrepancy was identified and raised with you before installation commenced. At no point did we dispute that the contract document itself contained an error; however, the agreed price, verbally and in writing; was higher and consistently referenced as such throughout the sales process.
For clarity, this was not a case of revising pricing after agreement, but correcting a documented administrative error that conflicted with the previously agreed terms.
As we had clear evidence of the agreed pricing, we were fully prepared to resolve the matter through formal legal channels if required. We did not pursue this route only because it would have caused significant delays to your project; something we understood you were keen to avoid.
While we appreciate your proposal to split the difference, this would have required us to absorb a substantial cost arising from an already-agreed service. Nevertheless, we did apply a goodwill discount to the installation element despite having no legal obligation to do so (the 'measly 13%' mentioned).
You have stated that the error was entirely ours, which we accept in relation to the contract document itself. However, it is also a matter of fact that the issued contract price was approximately £4,500 lower than the previously agreed figure.
The sales manager raised this not as an accusation, but as part of understanding how the discrepancy went unnoticed. Had the figure been £4,500 higher than expected, it is reasonable to assume it would have been queried immediately?
You reference a lack of response to certain correspondence. It is important to note that we were legally unable to discuss contractual matters you, as you are not the individual named on the contract, in accordance with GDPR and data protection obligations. This was not a refusal to engage, but a legal requirement.
One window supplied did not match the agreed specification. This was a genuine manufacturing error, which we fully acknowledge and corrected by remanufacturing the correct unit. Unfortunately, bespoke glazing manufacture carries lead times, and we regret the knock-on delay this caused to your project.
We are genuinely sorry for the inconvenience caused by both the administrative error and the subsequent manufacturing issue. While mistakes can occur in any complex, bespoke project, we accept responsibility for correcting them and did so in full.
We regret that this experience has overshadowed the quality of the finished installation and wish you well with your future projects.
Kind regards,
The Bifoldshop Team
Excellent from start to finish.
We had our outdated patio doors replaced with modern bi-fold doors, what a transformation! The house is also so much warmer now. From start to finish, the whole experience has been pleasurable. Extremely helpful when deciding what was best for my needs, extremely competitive pricing, fitting completed in time for Xmas and excellent follow up to ensure I am completely happy. Fitting was completed within the day, the team were very polite and professional and left the place immaculate. I would definitely recommend and will use again. Thank you to you all.
16 dicembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi Rob,
Thank you so much for such a fantastic review! We’re delighted to hear what a transformation the new bifold doors have made; and it’s great to know your home is feeling warmer as a result too.
Phil really enjoyed helping you choose the right solution for your home, and it was a pleasure for me to support you throughout and make sure everything stayed on track. Alan and Craig will be thrilled to hear their efficient, tidy installation, especially getting everything completed in time for Christmas; made such a positive impression.
We truly appreciate any future recommendations, and look forward to helping you again in the future. Thank you for choosing Bifoldshop!
Best regards,
Gemma and the Bifoldshop Team
Fantastic service from start to finish
Fantastic service from when we went to the showroom to when we had the French doors installed. Every single person we dealt with was very friendly, competent and very knowledgeable. Would not hesitate to use them again and already planning my next project.
23 dicembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi Louise,
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience from your visit to the showroom right through to the installation of your French doors. Phil really enjoyed helping you at the outset, and it was a pleasure for me to support you throughout the process. We will pass on your kind words too Nigel and Ashton (your installers) as well.
It’s great to know that everyone you dealt with came across as friendly, knowledgeable, and competent; that’s exactly what we aim for. We’re thrilled to hear you’re already planning your next project and would love to work with you again.
Best regards,
Daria and the Bifoldshop Team
This company does not even deserve a…
This company does not even deserve a single star! I would strongly advise against. From the very beginning I was misquoted and when the doors arrived, they were too small! We had no leverage over them as they take your money before installation. The surveyor - Craig- took the wrong measurements and as I signed a contract, they held me to it. Why would I doubt a surveyor’s measurements? Surely they know better than me as their measurements allow for the glass, trim, etc. Our builder took a photo of the measurements Craig took and when questioned, he became defensive and told us that if we were not happy with the doors, we needed to order (and pay) for new doors! Craig took the wrong measurements as the opening was prepared by the builder and I signed based on his incorrect measurements! My advice for anyone getting doors installed is to get two surveys! We have a 9cm opening with a huge trim! This company left the installation team in a difficult position but they deserve some credit for trying to fit big black trims to hide the huge gaps! Go elsewhere and steer clear of this company! Penny wise - pound foolish! The final payment should be after installation so you have some leverage if anything goes wrong!
18 novembre 2025
Non scritta su invito
Risposta di Bifoldshop
Dear Nathleen,
We’re genuinely sorry that you remain disappointed, and we appreciate the opportunity to clarify the key points you’ve raised, as several aspects of your review do not accurately reflect what took place.
Survey Notes vs Contractual Measurements:
The photograph taken by your builder of our surveyor’s notepad was never, and could never be, a contractual document or a final structural opening agreement. Survey notes are working measurements taken on site before installation tolerances, thresholds, and system allowances are applied.
The final door size is confirmed only within the signed contract documentation, which clearly sets out the manufactured dimensions once all technical tolerances are accounted for. These were reviewed and signed prior to manufacture.
Builder Coordination:
You have since confirmed in correspondence that the signed structural opening details were not shared with your builder, nor was any sizing documentation provided to them prior to installation. Unfortunately, this meant the builder prepared the opening without reference to the agreed door specification.
While we always encourage coordination between trades, responsibility for sharing approved specifications with third parties ultimately rests with the client.
Quotation Clarification:
The initial quotation provided by Phil was clearly marked throughout as “Supply Only”. This was not a misquote but a misunderstanding, which was identified and corrected before manufacture. The revised quotation for supply and installation was issued, agreed, and signed before proceeding.
Manufacture Accuracy:
The doors supplied were manufactured exactly in accordance with the signed contract, which was countersigned next to the final dimensions. There was no manufacturing error, and no deviation from the agreed specification.
Installation & Resolution:
Although the doors were manufactured correctly, we fully acknowledge that the visual result was not what you had originally envisaged. Despite this, our installation team went well beyond standard scope, sourcing specialist fascia and trim to achieve the best possible finish on the day and working late to do so.
In your own email correspondence, you described the installers as having gone “above and beyond”, and we are grateful that their efforts were recognised.
We understand that this situation has been upsetting. However, the doors were surveyed, specified, manufactured, and installed in line with the signed agreement, and the challenges arose due to a mismatch between the prepared opening and the approved specification; not due to negligence, incorrect manufacture, or poor workmanship on our part. We never like seeing customers that are disappointed, and there is something that we can learn from this as well, but we don't feel like the 1* review is justified.
We regret that this has resulted in a review as such, particularly given the efforts made by our team to achieve the best possible outcome on site. We sincerely hope that, over time, you are able to enjoy the doors and the quality of the finished product.
Kind regards,
The Bifoldshop Team
The service was good from start to…
The service was good from start to finish the doors are of a good quality.
11 dicembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi there Jesse,
Thank you so much for your recent 5* review. We all really appreciate it. Your new 5 Pane Bifold looks brilliant.
We wish you all the best with it, and look forward to seeing some pictures of the project when it's finished.
Thanks again,
Daria and the Bifoldshop team.
Just had two sets of bifold doors…
Just had two sets of bifold doors replaced / installed by the team at the Bifold Shop. Excellent doors, excellent installation team, thank you! Highly recommended.
16 dicembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi there Huw,
Thank you kindly for your 5* review, we all really appreciate it. I'll make sure to pass the feedback onto those involved in your project, specifically your installers (Scott and Kyle) who will be delighted to hear your kind words.
We do of course appreciate any future recommendations, thanks again.
Gemma, and the Bifoldshop Team.
5 Stars for Excellent Service
We had two doors and a security shutter purchased and installed by the Bifold Shop. From the very first conversation to the final install they were brilliant. Excellent communication as to manufacture times and install dates. We will look to them for any future needs and I would highly recommend them to anyone else.
4 dicembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi Nick,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience from the very first conversation through to the final installation.
We truly appreciate any future recommendations and would be more than happy to help with any future projects you have upcoming at the golf course. Thanks again for choosing Bifoldshop!
Best regards,
Gemma and the Bifoldshop Team
Excellent service from start to finish
Excellent service from start to finish. Was given an estimated installation date and not only did I get a call one week before but these guys actually ended up fitting on exact same day. Brand new finished build with cream carpets and fitters could not have been more helpful too. Will defo recommend.
17 ottobre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi there Jason,
Thank you so much for your 5* review, we all really appreciate it.
We of course thank you in advance for any future recommendations.
All the best, and thanks again,
The Bifoldshop Team.
Where do I start …
Where do I start …. This bunch of jokers ruined my windows
They will denied everything even though I shown them pictorial evidence …. Never mentioned anything about trickle vents being noisy when initial talks and survey was done .
Fobbed off my partner with BS technical when we pointed out regarding the noise.
The noise is just one of the issues … 1st fit put wrong window in bathroom clear instead of frosty , major alert , second day whilst installing downstairs window cracked a glass pane !! … 3rd day replaced bathroom with frosty window .
Was going to get the Bifold doors from them but after this experience no way !
Had to call them back they left my new room full stains from sealent and sand and cement … used my ladder and just left them on the floor all this while I used let them in and go to work after trusting them …. Coming home to find all this really pissed me off .
In the end I told my partner to tell them to take all the windows out and refund money that’s how livid I was
My advice stay away and don’t be fobbed off by their management sweet talk
Frank ( Maidenhead )
Ps not had a good nights sleep since install calling an independent engineer to investigate the noise issue , after that will take it further , just wiping condensation off the inside of windows that I paid good money for 6 months ago
Got to laugh otherwise I will go crazy
1 maggio 2025
Non scritta su invito
Risposta di Bifoldshop
Dear Frank,
Thank you for your review. We are sorry that you feel dissatisfied, but it is important that we address the facts clearly and accurately. It's really important for future customers to understand both sides of a story.
We responded promptly to every issue raised during and after installation. The incorrect bathroom glass and the cracked pane were replaced quickly without dispute, and we returned to site recently; free of charge; with new glazing even though the original units had already been confirmed as correct. The replacement was then declined.
Building Regulations & Trickle Vents
A central part of your complaint concerns the trickle vents and the associated noise. It must be clearly stated that you repeatedly requested that we block, remove, or supply windows without trickle vents.
As a FENSA-registered installer, we are legally bound by the Building Regulations (Approved Document F). These regulations require that:
- Replacement windows must not reduce background ventilation.
- Where vents existed previously; or where there is no other form of background ventilation, new windows must include compliant trickle vents.
- Installers cannot legally remove, omit, or block ventilation features.
Complying with Building Regulations is not optional. Had we agreed to your request, the installation would have been illegal, non-compliant, and you would not have received a valid FENSA certificate. We cannot jeopardise compliance on our part or your legal documentation.
To offer a workable solution, we provided pricing for acoustic trickle vents, which reduce noise while maintaining regulation-compliant airflow. These were declined, and we were not able to absorb the cost as they are an optional upgrade; not a remedy for a fault.
Noise & Condensation
You reported noise and condensation. Both were reviewed with the manufacturer, who confirmed:
- There is no manufacturing fault with the frames or glass.
- The condensation shown in your videos is consistent with normal indoor humidity, particularly when trickle vents are kept closed.
- Condensation occurs when warm, moist indoor air meets a cooler surface, this is not a defect in the product.
To assist further, the manufacturer offered a 10-day humidity monitoring device. We remain willing to arrange this.
Installation Conduct
You also raised concerns about site tidiness. Our installers returned when requested and addressed what was reported. Had we been made aware that any issue remained, we would have returned again. We often get many reviews (as seen below) stating how tidy our installers are and how they leave the site; so this is again completely against our usual standard practice.
We respect that you are frustrated, but several of the actions you asked us to take would have required us to breach Building Regulations. We cannot legally or professionally do this.
Throughout the process, we have:
- Responded quickly to every concern.
- Replaced incorrect items promptly and with full acknowledgement of the oversight.
- Returned to site at no cost.
- Sought technical reviews from the manufacturer.
- Offered compliant ventilation alternatives.
- Acted fully within the law and industry standards.
We remain available should you wish to proceed with the humidity monitoring or discuss your options further.
Kind regards,
Alan (MD)
Got both our bifolds from the…
Got both our bifolds from the bifoldshop, but had them fitted by own builder. Retrospectively would have got them to do it. One of their guys came out to service/fix the bifolds and did an amazing job.
Fast delivery and good price.
17 novembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi Pete,
Thank you so much for your great review! We’re really pleased to hear you’ve come back to us for both sets of bifolds, and even happier that our engineer was able to get everything serviced and fixed to the standard you expected.
Many customers tell us the same, that while builders can install a lot of things well, bifolds really benefit from being fitted by specialists who work with them every day. It’s lovely to hear our engineer made such a strong impression.
We also appreciate your comments on our fast delivery and competitive pricing. Thanks again for your support, and we’re always here if you need us in the future.
Best regards,
Cherie.
On time, on budget, good job
Good communications throughout the project, flexible installation dates and all deadlines met. Installers were polite and efficient and left no mess and a tidy finish. So far all good, doors look great
13 novembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi David,
Thank you so much for your kind review. It’s great to hear that everything ran smoothly and to schedule; Lisa really enjoyed helping you at the start, and I’m glad the communication throughout felt clear and consistent.
Scott and Kyle will be delighted to know their tidy, efficient installation made a positive impression, and it’s wonderful to hear you’re pleased with how the doors look.
Thanks again for choosing Bifoldshop; we really appreciate it!
Best regards,
Daria
The whole team were really helpful &…
The whole team were really helpful & friendly.
The process was straightforward & the doors arrived really quickly.
The installation guys were brilliant; tidied up after themselves & even cleaned the glass before they left.
Would highly recommend
14 novembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi Penny,
Thank you so much for your lovely review! We’re really pleased to hear that you found the whole process straightforward and that everything moved quickly for you. Nigel and Ashton will be delighted to know their hard work made such a positive impression.
It was a pleasure supporting you through the order, and we truly appreciate any future recommendations.
Best regards,
Fiona.
Great after sales service
Great after sales service - needed a repair and the team were really helpful. Matt, our engineer did a great job and explained clearly everything he did for us. Thanks!
14 novembre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi Jeremy,
Thank you so much for your kind review! We’re really pleased to hear that you had such a positive experience with our after-sales team. Matt takes great pride in his work, so it’s wonderful to know he not only resolved the issue but also took the time to explain everything clearly.
We always say it’s not just about fitting great products; it’s about the continued service afterwards, and it’s great to see that reflected in your experience.
Thanks again for your feedback and for choosing Bifoldshop!
Best regards,
The Bifoldshop Team
Good service from start to finish
Great customer service from beginning to end, good product and honest pricing, plus an install team that seek to get it right the first time to avoid maintenance call outs
31 ottobre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi Mark,
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience from start to finish. I'll make sure to pass on your feedback to Lisa your sales person and Nigel and Ashton (your installers) who take great pride in their installations.
It was a pleasure for me to keep everything running smoothly behind the scenes, and we really appreciate your kind words about our customer service, quality, and honest pricing.
Thanks again for choosing Bifoldshop!
Best regards,
Gemma
I recently moved into a home with…
I recently moved into a home with bifold doors that needed adjustment. I rang bifoldshop and immediately received excellent service and within 10 days an engineer visited are sorted out the problem replacing the seals and adjusting the doors. The engineer, Matt Shortland, was outstanding. On time, friendly and extremely helpful. Excellent service. Thank you.
30 ottobre 2025
Non scritta su invito
Risposta di Bifoldshop
Hi Graham,
Thank you so much for your lovely review! We’re really pleased to hear that you received such excellent service from the moment you got in touch. Matt is a true expert at what he does, and it’s great to know he was able to get everything adjusted and running smoothly again for you.
We know that not everything always goes perfectly first time; that’s exactly why we have specialists like Matt on our team. It’s how a company responds and puts things right that really matters, and we’re so glad you felt well looked after throughout the process.
Thank you again for your kind words; we’ll be sure to pass them on to Matt!
Best regards,
The Bifoldshop Team
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