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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Quick delivery, stunning quality and the team has been helpful when I was looking for the new tracking number I’ve just sent an email and they provided for me. That was my second time ordering with... Leggi di più

Valutata 5 stelle su 5

I was anxious again that this hair would look magnificent and beautiful on the website, and that I would be disappointed upon the arrival of my order. But wow, this hair has exceeded all expectation... Leggi di più

Valutata 4 stelle su 5

I've purchased 2 wigs on BGM hair. The lace wig I purchased was great quality, amazing and long-lasting. But the burmese curly half wig I purchased 3 months ago has been disappointing. Out of the b... Leggi di più

Valutata 5 stelle su 5

This is the second time ordering from BGMgirl. I initially ordered the 9x6 M-cap kinky straight hair,32 inches with 250% density. However, the processing time took almost two weeks. So I reached out t... Leggi di più

Dettagli dell'azienda

  1. Negozio di parrucche

Scritti dall'azienda

BGMgirl Hair company specialize in high quality 100% human hair, we've been in hair business for over 10 years, we have our own factory, which provide flesibility for hair produce and best price for wholesale. BGMgirl Hair ship worldwide, providing high quality hair at affordable prices, with strong supply ability and sufficient stock, gradually into a global human hair enterprises in the world.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

1635 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 93% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Quick delivery

Quick delivery, stunning quality and the team has been helpful when I was looking for the new tracking number I’ve just sent an email and they provided for me.
That was my second time ordering with them

10 aprile 2026
Non scritta su invito
Valutata 4 stelle su 5

Excellent customer service

Their customer service is truly top tier, very respectful, kind, and responsive throughout the entire process. I really appreciate how helpful and attentive they’ve been. It made the whole experience much smoother and reassuring.

14 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

This is the best wig ever

I was anxious again that this hair would look magnificent and beautiful on the website, and that I would be disappointed upon the arrival of my order. But wow, this hair has exceeded all expectations; it is full and neat, and the wear and go is absolutely fantastic.

A tip maybe this wig also can have a adjust cord ad the back

9 aprile 2026
Non scritta su invito
Valutata 4 stelle su 5

Lace wig was great but Not impressed with the Burmese Curly Half Wig

I've purchased 2 wigs on BGM hair. The lace wig I purchased was great quality, amazing and long-lasting.

But the burmese curly half wig I purchased 3 months ago has been disappointing. Out of the box it was soft and great quality for a few wears. As soon as I put it under water to wash it, it got so tangled up as if the hair was synthetic. It took so much gentle combing just to get it all combed out and soft but there was SO MUCH shedding hair. Ever since that one wash with conditioner, the hair gets so tangled easy and constantly sheds. Really annoyed as I spent £150 on it and cannot even wear it more than a few hours before the quality gets matted up

9 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

This is the second time ordering from…

This is the second time ordering from BGMgirl. I initially ordered the 9x6 M-cap kinky straight hair,32 inches with 250% density. However, the processing time took almost two weeks. So I reached out to customer service to inquire about my order. They were very quick to response and explained why my order was taking so long. In short, I exchanged my order for what was available at the moment which was the 9x6 M-cap kinky straight, 30 inches with 180% density. Processing and shipping time was very fast. I received a refund price right away (same day). Customer service was also consistently reaching out to me to make sure I received my order and was happy with the changes. I am extremely happy with the wig I received and will say it's one of the best purchases I have ever done. The wig is so soft, long, very full even for a 180% density with very minimal shedding which is normal. I will definitely order from BGMgirl again.

20 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Honestly first time ordering very…

Honestly first time ordering very satisfied with the patients of client service and comprehension with my situation they where so hands on and ready to help woww hair quality is top tier nothing bad to say so happy with my choice

26 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

I will never buy from bgm again their…

I will never buy from bgm again their hair is ok but their delivery time is absolutely sick I ordered my hair 1 month ago and they sent it 1 week ago so if you choose to waste your money here I hope you know what you are getting into.

22 febbraio 2026
Non scritta su invito
Logo di Bgmgirl Hair

Risposta di Bgmgirl Hair

Thank you for your feedback, and we’re truly sorry for the long wait you experienced. Our processing time can vary depending on the specific cap construction, length, and customization of the unit, as each wig is made with 100% human hair and goes through strict quality checks before shipment.

Your order was shipped as soon as it was completed, but we understand how frustrating the delay must have felt. We are currently working on improving our production timeline and providing clearer time estimates so customers can plan with confidence.

We sincerely apologize for the inconvenience caused. Please feel free to contact us directly with your order number — we would really appreciate the chance to look into your case and make this right for you.

Valutata 1 stelle su 5

Dishonest Vendor

Hair quality is very poor and freezy when hair arrived I reached out to their customer service and was given the round around with back and forth emails safe to say this must be a scam company. They are not even honouring their own 30 day return even though hair is unworn and still in its original packaging extremely poor AVOID AVOID AVOID

10 febbraio 2026
Non scritta su invito
Logo di Bgmgirl Hair

Risposta di Bgmgirl Hair

Thank you for your feedback. All of our wigs are made from 100% human hair and go through strict quality inspections before shipment. Curly textures may appear lifted or slightly frizzy when first removed from packaging due to finger-fluffing, static, or transit conditions, and this can often be improved with light misting and gentle styling.

We handle all return requests strictly according to our return policy and do not act against it. At this time, we have not found any frizz-related feedback or return request under your name yet.

Please kindly provide your order number and email us directly so we can assist you further. This is our email address: service@bgmgirl.com

Valutata 5 stelle su 5

BEST HALF WIG I EVER PURCHASED!!

BEST HALF WIG I EVER PURCHASED!!! I bought mine in 28in 250% density and tried cutting a few layers in it...but got a little scissor happy lol. Its sooooo full and the curls are so cute. In addition, the customer service was amazing and when I needed my purchase expidited they wasted no time! The customer service lady definitely deserves her props!! Will definitely keep purchasing from this company. 10/10 would recommend and buy again!

15 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

They don’t fix their mistakes charged…

They don’t fix their mistakes charged me one price came back and said I owed them more

14 gennaio 2026
Non scritta su invito
Logo di Bgmgirl Hair

Risposta di Bgmgirl Hair

Hi,
Thank you for sharing your experience. We’re truly sorry for the frustration this situation caused.

In this case, the original total was adjusted due to a system error that affected shipping and order calculation. We always aim to be transparent and communicate clearly before moving forward with any changes, and we regret that this was not handled as smoothly as it should have been.

Our team did reach out to explain the adjustment and provide options, and we would still be happy to review this with you directly to ensure everything was handled fairly.

Please contact us at our customer support email with your order number so we can look into this further and assist you promptly.

We appreciate your feedback—it helps us improve.

Valutata 5 stelle su 5

It’s always a great experience with…

It’s always a great experience with this company. Any problem or question you have they get back to you in a timely manner. I love the customer service and I’ll keep shopping with this great quality.

11 gennaio 2026
Non scritta su invito
Valutata 2 stelle su 5

Good product, bad fulfilment

I love their glueless wigs and there's minimal shedding. The last one I bought lasted me 2 years while still looking decent! The major problem with them is sketchy overseas "express" shipping and mediocre customer service. I recently ordered 6 days ago and my package is still 2 thousand miles away with little movement. If you buy from here, just know what you're getting into.

11 gennaio 2026
Non scritta su invito
Logo di Bgmgirl Hair

Risposta di Bgmgirl Hair

Hi,
Thank you so much for taking the time to share both your positive experience and your honest feedback — we truly appreciate it.

We’re really glad to hear that you’ve loved our glueless wigs, experienced minimal shedding, and that your previous unit lasted you two years. That means a lot to us.

We’re also genuinely sorry for the frustration around shipping and customer service. International express shipping can sometimes experience delays due to customs clearance, airline scheduling, or destination processing, which can unfortunately make tracking updates feel slow or unclear. That said, we completely understand how disappointing it is when an order doesn’t move as quickly as expected, and we know this is an area where we need to continue improving.

Your feedback has been shared with our team so we can work on better communication and support during the shipping process. If you ever need an update or assistance with an active order, we encourage you to reach out directly — we’re always happy to help clarify what’s happening with your package. Our eamil address is service@bgmgirl.com

Thank you again for your support and for being honest with your experience. We truly value customers like you and hope to serve you even better in the future.

Valutata 1 stelle su 5

The worst hair you could ever buy I’d…

The worst hair you could ever buy I’d do Amazon b4 I’d ever spend 100s on their hair honestly I’ve never seen a bad wig like this and I’ve been consistent wig girlie for 7 years I urge u not to buy I got a 34 inch body wave the ends was frizzy I washed it conditioned it still a mess I was so disappointed don’t waste your money on bgm dry bridal shedding hair

15 luglio 2025
Non scritta su invito
Logo di Bgmgirl Hair

Risposta di Bgmgirl Hair

Hi,
We’re truly sorry to hear about your experience and appreciate you sharing your honest feedback. This is definitely not the experience we want anyone to have, especially someone who is experienced with wigs.

Our body wave hair is made from 100% human hair and is quality-checked before shipping, but we understand that hair texture, maintenance, and personal expectations can vary, and sometimes a unit may not perform as hoped. We take concerns about dryness, frizz, and shedding very seriously.

We genuinely want to help when issues arise. If you’re open to it, please feel free to contact us again directly so we can review your case more closely. Our email address is:service@bgmgirl.com

Thank you for taking the time to share your experience. Your feedback helps us continue improving.

Valutata 1 stelle su 5

‼️AVOID THESE SCAMMERS❗️

‼️Warning Do Not Buy‼️This company only wants your money they dont care if you recieve the wig or not. They stop all communication with you as soon as you have an issue with your order. I waited 2 weeks before these ldiots even shipped out my wig due to their lies they knew the kinky straight wigs were low in stock! Now the package has been delivered to a different city and address despite me actually having the correct address written and ive shown proof! I have sent multiple emails to these scammers to Request a refund for my missing order 26600363710 I even contacted that fake lying rat yoyo via whatsapp who is also a scammer and she deliberately ignored me. I will have to call my bank to report the transaction as fraudulent!

1 gennaio 2026
Non scritta su invito
Logo di Bgmgirl Hair

Risposta di Bgmgirl Hair

Hi,
Thank you for bringing this to our attention. We’re truly sorry for the frustration this situation has caused.

We want to clarify publicly that order #26600363710 was shipped and marked delivered by the carrier to the address provided at checkout. We did not change or redirect the address at any time. Once a package is handed to the carrier, the final delivery is handled solely by them.

We have not ignored you and have responded with guidance on next steps, including requesting a carrier investigation, which is required in all “delivered but not received” cases. We also offered to assist in following up with the carrier once their investigation is initiated.

We understand how upsetting it is when a package cannot be located, and we take these situations seriously. We are a legitimate business with many returning customers, and we remain willing to help resolve this through the proper carrier process.

We encourage the customer to contact us directly once the carrier provides an update so we can continue assisting toward a resolution.

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