beut Recensioni 245

Excellent customer services. Ordered a mural and very happy with the efficiency of receiving order. There was a slight issue with not having enough wallpaper but Dixie Resolved this efficiently and now have received the remaining panel. Thank you.

The drivel which beut have have posted in response is what is to be expected and does not really address the points of errors in their performance and is purposely disingenuous. My opinion stands that I would not recommend this company. They make mistakes and act like they are doing you a favour when they put it right after trying to place the blame on their customers. They made an error in the colour scheme of my mural. They would only explain what had happened after i insisted repeatedly, then they finally told me the error lay at a factory fault and that they do not check their suppliers’ products before onward transportation! They still tried to lay the blame at my door stating I did not report the error within 5 days (nothing of the kind is explained on their terms, in fact there is no time limit set which I’m sure they’ve rectified or will do so ). They accepted and understood that I did check the description on receipt and also understood why I did not fully unroll the mural as I had building works. Which meant the error was not discovered until the day of installation. I now have additional expenses for a rescheduled installation and they insist it is their ‘policy’ not to reimburse these, which I do understand but neither were they willing to consider any gesture for the massive inconvenience and distribution to my works. Instead I was reminded the mural I received already had a 15% discount applied. So be beware if you get a discount from this company they will use it as an excuse for terrible customer service where they place the blame for their errors at the customer’s door.

After cashing my money (around £240) for 4 months and despite several unanswered reminders they have just informed me today that the product was discontinued. This is dishonest and shameful.

Had an issue with delivery (no fault of beut). And when raised with Dixie Greenslade, she dealt with my call with efficiency, was very kind and professional and managed to sort the problem out speedily! Her communication was clear and she was understanding and overall was so refreshing. It confirmed that I will definitely use their services again. Thank you!

If I could give minus 3 stars I would. I ordered a lamp at the beginning of January. 2-3 week delivery time. After 4 weeks I started to worry and tried to get in touch. No one ever picks up the phone and after several emails I got a reply. The colour I ordered wasn't produced anymore.... Would I like another? I reluctantly agreed to that and wondered really how long they would have taken to tell me this had I not got in touch myself. They said it could be shipped immediately as that was in stock. 3 weeks later I'm still waiting. I got an email last week it had now arrived at headquarters and I would get it in a few days. Another week later and no news. Seriously? It's now nearly 2 months and I still haven't got anything.
If you're after no customer service at all and waiting forever for a new item for your home, then go ahead and order from Beut. I surely won't EVER AGAIN, what a pain this has been.

Ordered a Fritz Hansen 7 series office chair in November 22, paid £1700+ up front with an indicated 6-8 week lead time-it is a made to order item and these are the times given to all retailers by FH. After 8 weeks I checked progress and was told to expect delivery in March-i.e. a further 8 weeks. I requested evidence of the date the order was originally placed but was simply offered a screenshot of a Fritz Hansen order with no detail or reference. At this point I decided to cancel the order and, on the plus side, this was dealt with promptly and efficiently. I'm glad that Beut have so many positive reviews, particularly for supplying smaller items, but would suggest checking the Companies House entries for Beut before deciding to commit substantial sums in advance.

Amazing pieces, excellent and very efficient service, quick delivery, items taken good care. You are awesome and thank you very much for being there for us.

Very smooth and easy way to buy great quality pieces with fantastic value. The packaging was superb and delivery was perfect.

Highly recommended.

Delighted with my purchase - a little Ferm Living table lamp in brass. so attractive sitting on my chest of drawers

My order arrived really quickly and perfectly packaged. Really easy customer services to deal with and got a response to my query really quickly. Thank you! Absolutely love my lamp!

Quick delivery. Very good product.

great customer care; poor stock control.1 unglazed ceramic item was scuffed when it arrived - not transit damage but it had left the warehouse like substandard. However, the customer care (Amy W) was amazing - and offered either to replace it or keep the scuffed one at no charge. I cannot fault the speed and the reasonable response.

Ordered wallpaper hoping it would arrive within the week . Cannot get through on phone and after numerous emails I’m now told could be 8/9 weeks wait ! Emailed asking for refund and no reply so I’m left waiting not knowing what to do . Dreadful company. Audrey H

Excellent service. My pendant light was delivered quickly as promised.

A gift for a friend - fun and fabulous.

Quick initial delivery. Super quick response when I reported that I was delivered an item in a different colour from the one I ordered and immediate resolution to the issue.

Great service and communication, fully recommend

Always good, prompt service and the best prices for what I was looking for. Fantastic selection of contemporary and modernist design for the home. Recently ordered glassware arrived in one piece!😀

Love Beut as they have such a great selection of products from amazing brands. My order arrived safely and in good time. Very happy and will be using Beut again!

Excellent service.
It was delivered quickly and was very well packed.