Incredible customer service. I placed my order but realised straight away I’d ordered the wrong item! I got an email within minutes to say they had corrected my order with the correct item ! Speedy de... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ordered Profoam - Kitchen Hob & Oven Cleaner | Fresh Lemon; it didn't work as advertised. I contacted the company to request a refund, who at that time provided further instructions which I fol... Leggi di più
L'azienda ha risposto
Great service from this company. Fast delivery & customer service were fantastic when I had some questions. I would highly recommend this company & I will definitely be using them again.
L'azienda ha risposto
I have just received my cans of PROFOAM and was really eager to try out the foam on my padded office chairs. WOW! I was astonished and overjoyed at the result! The transformation of the the fabric... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Best Ideas UK, we're a small business based in the UK, passionate about bringing you useful gadgets and tools for your home. We also have a great selection of toys, pets items, and car accessories to add some fun and excitement to your life. Our main focus is on providing you with high-quality products and outstanding service. We genuinely care about your satisfaction, so we welcome and value your feedback. We're always eager to improve and make your experience even better.
Informazioni di contatto
Unit C1 A Poole Hall Road Industrial Estate , CH66 1ST, Ellesmere Port , Regno Unito
- 0800 058 4569
- contact@bestideasuk.co.uk
- bestideasuk.co.uk
4,0
Molto buono
241 recensioni
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Good customer service but a bit slow.
After having some issues with the order, I contacted customer service and they eventually sorted it out. My order arrived but I still can't give them 5 stars as it took a long time before I received it.
27 agosto 2025
Non scritta su invito
Risposta di BestideasUK
Hi Tatjana,
Thanks so much for your feedback and for giving us the chance to make it right.
We're really sorry again for the delay and any frustration it caused. We’re always working on improving and hope your next experience with us is smoother from the start!
Thanks again for your patience.
Cheers,
BIUK Support
Great product
Great product removed very old stains completely. Easy to use did 2 armchair cushions in 15 minutes. Quick delivery
14 agosto 2025
Non scritta su invito
Risposta di BestideasUK
Thank you so much for the lovely review, Sue!
We're thrilled to hear you loved our Profoam Carpet and Fabric Cleaner and the delivery service.
Reviews like this keep us going!
Let us know if you need anything else; we’re always here to help!
Cheers
BIUK Support
Order replacement
I contacted best ideas uk because my first order went missing so I contacted through email and I got my replacement order basically straight away as promised by the lady via email
7 agosto 2025
Non scritta su invito
Risposta di BestideasUK
Hi Debbie,
Thank you so much for your kind review!
We're so glad we could quickly get your order sorted for you, your patience and understanding meant a lot.
If you ever need anything else, we're always here to help!
Cheers,
BIUK Support
was kept in loop from order date to…
was kept in loop from order date to delivery date. any issues seller responded within 24 hours . had stubborn stain on my carpet in hallway and the foam worked a treat on it .leaves a lovely fresh smell. will certainly use again 😊
9 agosto 2025
Non scritta su invito
Risposta di BestideasUK
Hi Linda,
Thanks so much for the lovely review!
We're so glad to know you love the products and our service! It's always our pleasure to support you throughout the process.
We appreciate your custom and can’t wait to have you shop with us again. 😊
Cheers,
BIUK Support Team
They were quick at delivering my item…
They were quick at delivering my item cannot fault it good price too yes I would recommend this company.
22 luglio 2025
Risposta di BestideasUK
Hi Henrietta,
Thank you so much for your lovely 5-star review! We’re so pleased to hear your order arrived quickly and you're happy with the value you've received.
Your recommendation means a lot to us, and we truly appreciate your support of our small UK business. We look forward to serving you again in the future!
Best regards,
BIUK Support Team
My oven was not really dirty so using…
My oven was not really dirty so using the product should have been easy.i found it not doing the job it was suppose to do
I would not recommend it
22 luglio 2025
Risposta di BestideasUK
Hello Mrs. Irene,
Thank you for taking the time to leave your feedback, and we’re sorry to hear the product didn’t meet your expectations.
We’d love the chance to make this right for you. If you could reach out to us at contact@bestideasuk.co.uk with your order details, we can share some tips that often help achieve better results and discuss possible solutions.
We’re a small UK business, and your satisfaction is very important to us, we truly appreciate the opportunity to improve your experience.
Best regards,
BIUK Support Team
The product does what it says
22 luglio 2025
Risposta di BestideasUK
Hi Andrea,
Thank you so much for your 5-star review!
We’re so glad you've loved our Pro Mould Remover. Your feedback means a lot to us!
We look forward to serving you again in the future.
Best regards,
BIUK Support Team
My order was not delivered and I…
My order was not delivered and I contacted this company who looked into the issue resolved it and I received it within a couple of days Good customer service thank you
25 luglio 2025
Non scritta su invito
Risposta di BestideasUK
Hi Sheila,
Thank you so much for taking the time to leave us this wonderful review! We’re pleased to know we were able to resolve the delivery issue quickly and get your order to you promptly
Your kind words about our customer service truly mean a lot, and we’re here if you need anything in the future.
Thanks again for your support! 😊
Best regards,
BIUK Support Team
Very prompt delivery and excellent…
Very prompt delivery and excellent customer service who sorted out a problem very quickly and nothing was roo much trouble, I will definitely be using these again.
15 luglio 2025
Non scritta su invito
Risposta di BestideasUK
Hi Cathrine,
Thank you so much for your lovely 5-star review!
We’re so pleased to hear your order arrived promptly. It truly means a lot to know you felt looked after, and we’re delighted to have you as a returning customer.
Looking forward to serving you again soon!
Warm regards,
BIUK Customer Support Team
Good product delivered efficiently
23 giugno 2025
Risposta di BestideasUK
Hi Jill,
Thank you so much for sharing your feedback! We're so glad to know you enjoyed our service and product and we look forward to assisting you in the future.
Cheers,
BIUK Customer Care Team
Great product
Great product, I will definitely be ordering again ( Air freshener) sadly my order got lost , seems to happen a lot with your courier. However customer service was brilliant and promptly resolved .Thank you . .
7 luglio 2025
Non scritta su invito
Risposta di BestideasUK
Hi Lesley,
Thanks so much for your kind review!
We’re really glad you loved the Creed Air Freshener, and we appreciate you giving us a chance to make things right.
Thank you so much again, and we look forward to your next order!
Cheers,
BIUK Customer Care Team
Impressed with service
Unfortunately my order was delivered to my old address, but my order was re sent to my current address without any quibble!
I’m very impressed with the service, and will definitely recommend to others!
1 luglio 2025
Non scritta su invito
Risposta di BestideasUK
Hi Dalton,
Thank you so much for your kind words!
We’re so glad we could help. Your support means a lot to us, and we’re happy to hear you’ll be recommending us!
If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Cheers,
BIUK Support
I love the pro oven cleaner it’s…
I love the pro oven cleaner it’s amazing I have just bought 3 more.
20 giugno 2025
Non scritta su invito
Risposta di BestideasUK
Hi Karen,
Thank you so much for your lovely review!
We're happy to hear you're loving the Profoam Oven Cleaner. We're all about innovative home essentials that make life easier, and we're glad to know it's made such a difference.
Thanks again for the stars.
Cheers,
BIUK Customer Care Team
Wonderful product
My order got lost and they customer support was very helpful and did everything possible to replace my order. Very good customer service. Highly recommend.
Used the oven cleaner and it worked great. Removes tough stains.
Great product
27 giugno 2025
Non scritta su invito
Risposta di BestideasUK
Hi Aisosa,
Thank you so much for the kind words! 💙
We’re really glad we could help sort things out and that you loved the oven cleaner!
Your recommendation means the world to us. If there’s ever anything else you need, we’re always here to help!
Cheers,
BIUK Support
Risposta di BestideasUK
Hi Mrs. Jackson,
Thank you so much for the lovely review! 😊
We're so glad to hear your package arrived on time and that the courier made your day a little brighter. If you need anything else, we’re just a message away.
Thanks again for choosing Best Ideas UK!
BIUK Support Team
Risposta di BestideasUK
Hi Mrs Isobel,
Thank you so much for the lovely 5-star review!
We’re happy to hear you’re loving the Profoam Carpet Cleaner and have found it useful. We sincerely appreciate you taking the time to share your experience.
Thanks again for your support!
Warm regards,
BIUK Support Team
Great Company
This great company has done everything possible to replace my order as original package got lost. Very good customer service. Highly recommend.
22 giugno 2025
Non scritta su invito
Risposta di BestideasUK
Hi Yolanda,
Thank you so much for your kind words!
We’re so glad we could get everything sorted for you, your support truly means the world to us. It’s always our goal to make sure every customer feels looked after, and we’re happy to hear you had a positive experience.
Thanks again for the recommendation!
Best regards,
BIUK Customer Care Team
Very positive experience with Best…
Very positive experience with Best Ideas. I made a mistake with my order and it was sorted out really promptly and efficiently. Great service. Would recommend
19 giugno 2025
Non scritta su invito
Risposta di BestideasUK
Thank you so much for your kind words, Julie.
We’re so glad to hear you had a positive experience and that we could quickly help sort things out for you. Your support means the world to us and we truly appreciate the recommendation!
Best regards,
BestIdeas UK Customer Care Team
DON'T WASTE YOUR MONEY
So place an order for oven cleaner. Had message from EVRI with phot of item supposedly delivered. Actually left outside a main door on a busy road so wasn't teherewhen I checked. Spent ages onto EVRI and have now spent days contacting Best Ideas who respond with copy and paste useless help. What a dreadful company and I see across social media I am not alone. If anyone sees this message from BESTIDEAS my order number is.90311UK. You promised a replacement but that never materialized.15 emails to EVRI and yourself !! Disgusting
5 giugno 2025
Non scritta su invito
Risposta di BestideasUK
Hi Peter,
We're truly sorry for the experience you've had and completely understand your frustration.
We want to reassure you that your case was flagged with the courier as soon as it was brought to our attention, and we have also resolved this internally by sending a replacement, as confirmed in our previous communication.
We apologise if any of our responses felt impersonal; that was never our intention. We value each of our customers and are always working to improve our service.
If there's anything else we can do to support you, please don’t hesitate to get back in touch.
Best regards,
BestIdeas UK Customer Service Team
Steer clear, they will keep stealing your money
I ordered oven cleaner and received leather cleaner. Put it down to a bad experience, but the following month I received an email thanking me for my order of more leather cleaner. I contacted them to advise I did not order it, they told me I had signed up to a monthly subscription. They agreed to cancel it and sent confirmation. Today I receive confirmation that another leather cleaner is on its way. They have again illegally taken money from my bank.
4 giugno 2025
Non scritta su invito
Risposta di BestideasUK
Hi Denise,
We’re really sorry to hear about your experience and completely understand your frustration. It’s never our intention to cause confusion or inconvenience.
To clarify, your original subscription was successfully cancelled, but unfortunately, a separate subscription for the leather cleaner, which was part of your original order, remained active. This led to the additional charge and shipment.
We take full responsibility for the misunderstanding, and we want to make things right. We have already reached out to you to resolve this directly. We truly value your feedback, and we are actively reviewing our processes to ensure this doesn’t happen again. Our goal is to provide excellent customer service, and we hope we can turn this experience around for you.
Thank you for your understanding and patience.
Best regards,
The BestIdeas UK Team
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