Absolut empfehlenswert! Kein Gelaber, kein Versuch uns noch irgendetwas auzuquatschen wie Versicherungen etc. Freundlich und gut englischsprechrnd. Transfer zum und vom Flughafen problemlos un... Leggi di più
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Scopri cosa dicono le persone
Have hired cars many many times during the past 40 years in Faro. Best Deal were absolutely perfect. Simple booking system, hire voucher received. Airport pickup by car park 4, swift shuttle bus... Leggi di più
Wij hebben al vele keren een wagen gehuurd in de Algarve.Binnen een maand huren we een wagen vanuit Faro,terug inleveren in Lissabon.Na al de ervaringen te lezen over de verhuurbedrijven die die mog... Leggi di più
Si vous avez besoin de louer une voiture, Alberto de l’entreprise best deal car hire est très serviable et loue des véhicules en trés bon état à 1 kms environ de l’aéroport de Faro. Les prix qu’il pra... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Best Deal Car Rentals, Ltd. has been offering car rental services since 1994, with conveniently located offices near Faro Airport, in Quarteira, and Albufeira. Our office network covers the entire Algarve, ensuring a quick response to our customers' needs. We deliver vehicles directly to your hotel or villa in areas such as Tavira, Olhão, Faro, Quinta do Lago, Vale do Lobo, Almancil, Vilamoura, Albufeira, Galé, Carvoeiro, Portimão, Praia da Rocha, Alvor, Lagos, Sagres, and any other location of your preference. We proudly received the PME Excellence award for the past five consecutive years, which motivates us to continuously improve our services. Our experienced team ensures a stress-free rental experience, and our terms and conditions are transparent, with no hidden costs. Count on us for a reliable and enjoyable car rental experience.
Informazioni di contatto
Avenida Infante Sagres, n° 171, 8125-171, Quarteira, Portogallo
- (+351) 289 388 364
- info@bestdeal-algarve.com
- bestdeal-algarve.com
4,8
Eccellente
105 recensioni
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Hirer beware
Where to start - I will never use this company again.
We booked a car for three weeks and were provided with a Citroen C3 with over 96,000 km on the clock. The car had been well used and the engine had no power in it - had to drop down into first to go up any incline. The engine management system fault light came on as we picked up the car and stayed on throughout the duration of the hire.
Cleaned the car inside and out before it was returned. The man at the office inspected the car and claimed it was ‘excessively dirty’ - he claimed a few grains of sand down the side of the driver’s seat amounted to ‘excessive dirt’. I disagreed and he refused to explain why this amounted to the car being ‘excessively dirty’. I also complained about the poor condition of the car and why we were provided a vehicle that had a fault. His response ‘What do you care, you’re not buying it are you.’ Unbelievably rude and unapologetic. I refused to pay the cleaning charge of 30 euros and he said he would call the police and refused to drop me back at the airport. Before walking back to the airport I took a video of the inside of the car.
I was left to walk along the busy dual carriage way back to the airport. As I got to the roundabout at the airport, the man from Best Car had driven to the roundabout and reported me to the police. The police stopped me, interrogated me and made me delete the video. They then eventually let me go.
I have been holidaying in Portugal ever year for more than 20 years and always had a hire vehicle. I have never had any issues with any other hire company. This was the first time I had used Best Car, and as I said at the beginning, I will never use them again.
They are a very shoddy outfit. The vehicle we were provided with was in very poor condition and their customer service was truly shocking. Their headline prices might appear reasonable but they are intent on racking up the price through hidden and arbitrary charges.
24 agosto 2024
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Risposta di Best Deal Car Hire Algarve
Dear Mr. Will Quinn
Thank you for sharing your feedback regarding your recent experience with our company. We take customer concerns seriously and appreciate the opportunity to address the issues you’ve raised.
Firstly, we apologize for the inconvenience you experienced with the vehicle. Our policy is to ensure that all our cars are in good working condition. When a vehicle presents a problem, we are committed to providing a replacement as quickly as possible upon request. We regret that this option was not utilized in your case.
Regarding the condition of the car upon return, our team noted that it was excessively dirty. We did inform you that you could clean the vehicle yourself to avoid the cleaning fee. However, the situation escalated when our staff was met with inappropriate language, which is something we condone. As a result, our shuttle service was not extended.
Concerning the video, we fully respect your right to document the condition of the car. The issue arose when you began filming our staff member without consent, which led to discomfort and a subsequent police intervention. We want to clarify that our staff were simply following protocol under those circumstances.
We have been operating in the Algarve for over 30 years, maintaining a strong reputation with a 4.8-star rating on Google and several Excellence Awards on platforms like Discovery Cars. We are dedicated to honesty and long-term customer relationships, and it is never our intention to leave a customer dissatisfied.
If you have any further concerns, please do not hesitate to contact us directly.
Sincerely,
Best Deal Team
Horrible service but correction made after complaint
Very small metal dent , very hard to see and feel was detected at the return inspection. The size like 10 cent coin and and no damage on the car paint. Although inspection photos were taken at the delivery we were not allowed to see those as they were for "internal use". Just to mention there were a lot of other documented damages/scratches at the delivery. but this small dent was not noticed. As the damage was seen as minor, we had to pay "only 50% of the price" according to the official price. Best Deal will never repair this, so watch out for this company !
15 days after this complaint in Trustpilot, Best Deal changed their opinion about the "damage" and returned the paid money for this. This was just due to the fact of my complaint in Trustpilot. The company says thay have had an extensive discussion about their service and hopefully they have improved by now.
13 agosto 2024
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Best Deal melhor rent-a-car ,aluguei um…
Best Deal melhor rent-a-car ,aluguei um carro por 4 dias , tanto atendimento como carro tudo impecavel recomendo a 100 %
Nao se vao arrepender.
10 agosto 2024
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Tout s'est très bien passé
Tout s'est très bien passé. Réservation en ligne, on est arrivé à l'aéroport, on a trouvé l'endroit pour la navette et on nous a emmené à l'agence. La voiture était conforme à nos attentes et pas de soucis avec.
2 luglio 2024
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J'étais prêt à mettre 5 etoiles
J'étais prêt à mettre 5 étoiles mais voilà!!! , de retour chez moi je recois un mail de Best deal, m'annonçant qu'il me facture 210,25 pour une égratignure sur le part choc côté, gauche.
Le conteste les faits, et j'envoie un mail leur stipulant que je suis en total désaccord avec eux.
À l'heure qu'il est, J'attend une réponse de leur part et demande une photo de l'egratignure.
Je précise que j'ai rendu la voiture à l'aéroport de faro, parking P4, que j'ai payé un supplément de 35€ vu le retour en dehors des heures d'ouverture.
Donc personne pour faire un état du véhicule en ma présence !
Je leur précise que l'egratignure a très bien pu se produire sur le parking après mon départ vers l'aéroport de faro !
Voilà les faits, J'attends une réponse de leur part trouvant cette facturation comme un abus !
A suivre...
6 luglio 2024
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agence très sympathique
agence très sympathique
très bon accueil
proche aéroport
5 giugno 2024
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Risposta di Best Deal Car Hire Algarve
Chère MC,
Merci pour votre retour. Nous sommes ravis que votre séjour avec Best Deal se soit bien passé. Nous vous invitons à partager vos expériences de voyage en Algarve avec notre entreprise, car nous travaillons dur pour satisfaire nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de vos futurs voyages.
Bien cordialement,
L'équipe Best Deal
Some hidden costs
You have to walk to P4 parking area. There is no person there awaiting you. You need to call Best Deal for them to pick you up and transfer to their office (sort of expected). They were friendly and explained everything clearly and booking in took some time. There was a choice of cars and ours was ok and cleaned. However having to catch an early flight meant they were NOT OPEN. The hire car had to be returned back to P4 leaving ticket and key in the car. THERE WAS AN ADDITIONAL CHARGE of 35 Euro. Had I known this I would have avoided transfer and fee by hiring a car from the airport terminal. So please be aware.
4 giugno 2024
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Risposta di Best Deal Car Hire Algarve
Dear Mr. Morris,
Thank you for your feedback. Allow me to address your points in detail:
1. Shuttle to P-4 Meeting Point: You mentioned needing to go to the P-4 meeting point to catch the shuttle. This is indeed expected, as stated in our rental conditions. However, you can always request that the car be delivered directly to Parking - 4.
2. Customer Service at the Counter: You noted that the explanation at the counter was clear and friendly. This is a crucial aspect of our service, and we're pleased it met your expectations.
3. Choice and Condition of Cars: You appreciated the choice of cars and found your vehicle in good condition. We strive to maintain our fleet to the highest standards, so this feedback is very gratifying.
4. Hidden Fee Concern: You expressed disappointment regarding the €35 fee. As you mentioned, everything at the counter was explained clearly and amicably, including this fee.
Let me clarify why this fee is necessary. In Portugal, standard working hours are 8 hours per day. To accommodate early flights, we ensure that staff are available outside of regular hours, which incurs additional costs. This "Out of Hours" service fee is common practice among all rental companies operating in this industry. To make it easier for our clients, we allow our clients to drop off cars at Parking 4 at any time at the Airport directly, and this fee covers both the parking and the additional service required.
We appreciate your understanding and hope this clarifies the operational processes during your car hire in Algarve. Thank you for choosing us,
Best regards,
Andre Guerra
Customer Care Manager
Best Deal Rentals
We rented a 9 seater in May
We rented a 9 seater in May. Good value, professional/courteous service. No issues at all. I would highly recommend!
2 maggio 2024
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Risposta di Best Deal Car Hire Algarve
Dear Alyson,
Thank you for your feedback! We're delighted to hear that you had a positive experience renting a 9-seater from us. It's great to know that you found our service to be professional, courteous, and of good value.
We appreciate your high recommendation. Thank you for choosing us for your car rental needs!
Best regards,
Best Deal Team
Muito boa experiência de aluguer
Muito boa experiência de aluguer, fui aconselhado pelos meus amigos a utilizar esta companhia e não fiquem decepcionado, muito profissionais.
30 maggio 2024
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Risposta di Best Deal Car Hire Algarve
Caro Sr. Bryan,
Agradecemos pelo seu feedback positivo! É maravilhoso saber que sua experiência de aluguel conosco foi excelente e que não ficou decepcionado. Nossa equipe se esforça para oferecer um serviço profissional e de alta qualidade.
Esperamos ter a oportunidade de servi-lo novamente no futuro.
Atenciosamente,
Best Deal
souhaitant acheter un lanceur pour…
souhaitant acheter un lanceur pour reparer ma tondeuse , je me suis après recherche retrouver a faire un paiement CBsur ce site (33€).
a ce jour je n'ai jamais reçu le matériel commandé .
conclusion : à fuir
20 marzo 2024
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Risposta di Best Deal Car Hire Algarve
Bonjour Gennevieve,
Merci pour votre message. Nous comprenons votre préoccupation, cependant, il semble qu'il y ait eu une confusion. Nous ne vendons pas de lanceurs pour tondeuses. Nous sommes une entreprise spécialisée dans la location de voitures au Portugal.
Si vous êtes intéressé par une location de voiture en Algarve au Portugal, nous serons ravis de vous servir et de répondre à tous vos besoins de mobilité.
N'hésitez pas à nous contacter pour toute information complémentaire ou pour organiser votre prochaine location de voiture.
Cordialement,
Service Client
Best Deal
Das melhores experiências sempre muito…
Das melhores experiências sempre muito atenciosos.obrigada muito satisfeita recomendo vivamente.
10 dicembre 2023
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Risposta di Best Deal Car Hire Algarve
Bom dia Sra. Gomes,
Muito obrigado pelo seu feedback positivo! Ficamos muito felizes em saber que você teve uma ótima experiência connosco e que nossa equipe foi atenciosa. A sua satisfação é a nossa prioridade e é gratificante saber que nossos esforços estão sendo reconhecidos.
Agradecemos a sua recomendação e esperamos poder atendê-la novamente em breve.
Com os melhores cumprimentos,
Serviço de Atendimento ao Cliente
Best Deal
Personnel très accueillant et…
Personnel très accueillant et disponible
Véhicule très propre et location à prix intéressant
Je recommande vivement
4 novembre 2023
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Risposta di Best Deal Car Hire Algarve
Bonjour Mme. Dassonville,
Merci beaucoup pour votre aimable retour ! Nous sommes ravis d'apprendre que vous avez apprécié notre accueil et disponibilité, ainsi que la propreté de nos véhicules et nos tarifs compétitifs.
Votre recommandation est très appréciée et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine location.
Cordialement,
Service Client
Best Deal
Fantastic
Fantastic! Go here every time we head to Portugal and never had any issues. Always polite and welcoming. Cars are great. Price is superb!
Very trustworthy
8 ottobre 2023
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Risposta di Best Deal Car Hire Algarve
Dear Mr. Upsall,
Thank you so much for your fantastic feedback! We are thrilled to hear that you have had such positive experiences with us every time you visit Portugal. It's great to know that you find our team polite and welcoming.
Your trust and loyalty mean a lot to us. We look forward to continuing to serve you in the future.
Sincerely,
Customer service
Best Deal
Obligé de mettre une étoile mais ça…
Obligé de mettre une étoile mais ça n'en mérite aucune! Petit conseil prenez plein de photos de la voiture le jour J car ils nous ont fait payer une micro trace sur la voiture en dessous du pare-choc arrière que nous n'avons sûrement pas vu le premier jour. Pire agence de voiture que j'ai eu affaire.
20 settembre 2023
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Risposta di Best Deal Car Hire Algarve
Bonjour Mme. Leblondel,
Merci pour votre retour. Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Louer une voiture sans assurance peut parfois poser des défis, car des dommages peuvent survenir à tout moment.
Nous tenons à vous assurer que la satisfaction de nos clients est notre priorité absolue. Nous serions ravis de pouvoir vous servir à nouveau à l'avenir et de vous offrir une meilleure expérience.
Cordialement,
Service Client
Best Deal
Best car hire company
Such a great experience dealing with the team at Best Deal. Very friendly and professional team.
Shuttle from the airport was easy to find and departed with no delays.
By far the best value car hire I have experienced!
I would only use them again when returning to Portugal, could not recommend more highly
16 settembre 2023
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Risposta di Best Deal Car Hire Algarve
Dear CW,
Thank you very much for your kind words! We are delighted to hear that you had such a positive experience with our team at Best Deal. It's great to know that you found our team friendly and professional, and that our airport shuttle service was convenient and prompt.
We are honored to be considered the best value car hire you've experienced and are grateful for your high recommendation. We look forward to serving you again on your next trip to Portugal.
Best regards,
Customer service
Best Deal
société très sérieuse
Je recommande cette société très sérieuse personnel pro merci à André qui est très sympathique 😬
5 settembre 2023
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Risposta di Best Deal Car Hire Algarve
Chère Mme Morin,
Merci beaucoup pour votre recommandation ! Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre équipe. André sera certainement heureux de savoir que vous avez apprécié son aide et sa sympathie. Nous restons à votre disposition pour toute future assistance.
Cordialement,
L'equipe Best Deal
Positive car rental experience
The staff were patient, friendly and very helpful during our recent experience in Faro.
Had a positive experience with this car hire company. Competitive price as well!
19 agosto 2023
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Risposta di Best Deal Car Hire Algarve
Dear PM,
Thank you very much for your recommendation! We remain at your disposal for any future assistance.
Best regards,
Best Deal Team
A brilliant local car rental company…
A brilliant local car rental company who believe in efficient and quick service. I don’t think I have ever picked up or dropped back a car with so much speed and ease, as well as no hassle, which is just what you want before and after a flight. Very helpful, friendly and excellent English throughout. I will be definitely be using these guys again and I can see why I was recommended them! Car was lovely, in great condition and pretty new, and size wise was exactly as described on booking. Fully recommend this company.
16 agosto 2023
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Risposta di Best Deal Car Hire Algarve
Dear valued customer,
Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with our car rental service. Providing efficient and hassle-free service is always our top priority, especially for customers like you who are coming from or heading to a flight. We're delighted that you found our staff helpful, friendly, and proficient in English.
It's fantastic to hear that you found the car to be lovely, in great condition, and as described on booking. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Safe travels, and see you next time!
Warm regards,
Best Deal Team
Excellent car rental company
Collected us from the airport within 10 minutes of arrival to the pick up point, friendly staff in the office located 5 minutes away had our spotless Volkswagen up ready to go within 15 minutes, we dropped the car off at the end of the trip and was taken back to the airport, couldn’t recommend enough.
3 agosto 2023
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Risposta di Best Deal Car Hire Algarve
Dear Aaron,
Thank you for your fantastic feedback! We're thrilled to hear that you had an excellent experience with our car rental service. Providing prompt and efficient pick-up and drop-off services is a top priority for us, and we're glad to hear that you were collected promptly upon arrival and taken back to the airport without any hassle.
We're delighted that you found our staff friendly and that your Volkswagen Up was spotless and ready to go in no time. Your recommendation means a lot to us, and we truly appreciate your kind words.
Thank you for choosing our company, and we look forward to serving you again in the future!
Best regards,
Best Deal Team
Very happy to recommend this company…
Very happy to recommend this company that we used for the first time in July. The office is less than 5 minutes from the airport and everything was very smoothly handled by Marcelo. The process left me feeling that the company cared about the customer and providing a good service, which is not always the case with my car hire experiences.
10 luglio 2023
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Risposta di Best Deal Car Hire Algarve
Dear Nik,
Thank you so much for your wonderful recommendation! We're thrilled to hear that you had a positive experience with our company during your first rental in July. It's great to know that our office's convenient location and the smooth handling of your rental by Marcelo contributed to your satisfaction.
At our company, customer care and providing excellent service are our top priorities, and we're glad that this was reflected in your experience. We truly appreciate your kind words and recommendation, and we look forward to serving you again in the future.
Thank you for choosing us for your car rental needs!
Best regards,
Best Deal Team
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