Bells Motor Group Recensioni 

Popped into Bells a few weeks ago to talk about the Kia EV3 on Motability and spoke to Tommy. He was very knowledgeable about both the car and the Motability scheme and gave us a couple of test drives in the car.

Having been impressed, we ordered the car in GTS-Line and a few weeks later it was ready. They bought my car off me for a reasonable amount and we collected the car today. Tommy went through all of the menus, and there’s loads, he knew about them and what he believed were the best settings for me with my eye issues.

The whole experience was very easy, relaxed and informative.

Thank you
Andy & Adam Morgan

I have been with Bedford branch as a customer for many years, they have looked after me to the highest level possible. Last year sensibly I made the decision to go for a newer car on finance! Not something I really like to do but something I had to do. They sorted everything and more, I had the perfect warranty and when there was an issue this year it was fixed without any questions…I was given a brand new courtesy car until mine was fixed at no cost to myself. Team Bedford Volvo are a tight team, the mechanics are delightful and just amazing! Lesley , Mark, Katy and the wonderful Josh are all you could ask for whether buying a new or used car, or just getting yours fixed. Don’t waste time going to a non Volvo garage, go directly to Bells Volvo Bedford for reliable, friendly service with a smile.

Tommy was a great salesman, no pressure at all and lots of patience! Lovely car too.

Spoke with Jade and found her to be professional, extremely helpful, patient and efficient. We will get in contact with Jade when we need our next car she is lovely to deal with.

Had 1st service today sportage mhev gt line, very good service. Car ready on time and valeted and washed, thanks to Taylor savage receptionist bells Kia Northampton

Excellent customer service

We have acquired two Sportage, and Ali has been instrumental in this process. He has provided comprehensive support, extending beyond the point of sale, and personally delivered the vehicles to our home. You're the man!

Took volvo v40 for service and MOT test. Good outcome. As always, mark knight was very helpful and pleasant.

Whilst the staff always seem very polite sadly they do their best to deal with issues and complaints in a way that only benefits Volvo and not their customers. On numerous occasions I showed them pictures of warning lights on my car and every time they failed to make a formal note of this and released the car with no action. Only once the car was out of warranty did they suggest a new front windscreen:( really poor customer service! They also had my car in the dealership for 2 weeks where I had to chase them daily for updates. Often their reply would be ‘sorry I was off yesterday’ / ‘sorry, I didn’t have time to ring you back’….

My 36,000 service was completed ahead of time and the car was washed and cleaned thoroughly. Jo Farren-Wilson (Bells Kia Northampton) was very courteous and efficient and rang me, as promised to tell me the car was ready for collection. Would recommend.

Also the lady next to Joanne has served me previously and was also very efficient and friendly. Thank you both.

Great experience with Luke Burdett excellent from initial enquiry to collecting my car. Highly recommended. Everyone at Bells superb, positive on every level.

From the time of arrival to driving away in my car I brought this company was flawless
The sales person (Peter) was absolutely fantastic nothing was to much trouble no rushing just making sure we got the right car and deal
Unfortunately Peter wasn’t there when we picked up the car but on the same par as Peter we met Luke also fantastic the hand over was like I was royalty explained how everything worked and set me up to my driving experience
This is definitely a experience that will be remembered for as long as I have the car and at that stage I will be back to bells Volvo
Also I forgot to mention the reception staff who were more than welcoming on arrival
Well done bells Volvo

Lovely friendly helpful service. I asked for the car to be ready early as I had another appointment. Jo Farrer-Wilson, the receptionist followed this up for me and managed to get my car in early. The car was done quickly both at the service and second appointment. Great service. Thank you.

Neil Siddebottom gave us an excellent service. We were looking for a new car since ours had given up on us and although we had an idea of what we wanted, we didn’t think it was achievable. Neil went above and beyond to get us the vehicle we required and had our turnaround time within a week!
We feel so grateful to receive the outstanding service Neil gave us, considering we have been to many dealerships in the past and not received service like this.
Thank you so much and we look forward to coming back in the future for further vehicle purchases!!

Lee

The whole team were fantastic, really friendly and honest. They worked well to get me the deal I needed on the car I wanted. I initially dealt with Luke over the phone and then met Jade in store who dealt with my sale. Both were great and really helped me with deciding my car was for me!

Luke was very helpful in bedford in helping me find a car that met my needs

Luke was extremely helpful and welcoming through out the entire process. Explained everything really well and the entire process ran smoothly. Very good service.

Excellent service from Jo Farren-Wilson who went above and beyond to speed my wife's Picanto through some essential work. Thanks Jo!

Great customer service and really supportive with system instructions and set up of phone, Spotify and google maps. Explained things well and showed interest in me as a customer.

My Kia Picanto had first service yesterday at the Northampton branch! On arrival, Jo Farren-Wilson checked it in. She was friendly and efficient and explained I would be called once the service had been completed. On arrival to collect she brought the car to me! I’ve been so happy with my car and now very satisfied with how efficiently the service was carried out.