Bedstar.co.uk Recensioni 

Risposta di Bedstar.co.uk

8 apr 2026

Good morning Danielle,

Thank you for sharing your concerns, though we respectfully disagree with your assessment of the situation.
As I advised previously, after reviewing the image of the ottoman frame, the design of the bed intentionally includes a gap on either side to allow bedding to be tucked if desired. This is not a defect—it is a functional feature of the bed’s design. The slats being visible from the side does not affect the bed’s performance or structural integrity.
I’m afraid that since there is no fault with the bed itself, we could not accept it for a return. Our responsibility is to supply items as described and fit for purpose, which we have done. The bed operates exactly as intended. While we regret that you are unhappy with the aesthetic aspect, we cannot offer a refund or exchange when the bed has been used based on a design feature that is clearly outlined and standard for this type of ottoman bed.

Regarding your comment about being “interested in your money”—we are a business, and like any business, we would expect payment for goods that have been delivered as described and are free from defect. Customer satisfaction is important to us, but it must be balanced with fairness and the terms of sale.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

8 apr 2026

Good morning Esther

Thank you for your feedback, though we must respectfully clarify a few points.

When you paid for delivery and removal of your old mattress, that fee covered the logistics of transporting your new bed and taking away the old item. It does not extend to full liability for every action of the third-party delivery company, nor does it make us responsible for protecting your flooring.

We advised you that any potential mess from delivery drivers—such as muddy footprints—is unfortunately beyond our direct control. It is standard practice for customers to take reasonable precautions, such as laying down protective sheeting or temporary flooring coverings, especially during poor weather conditions.

We sympathise with the inconvenience caused by the mud, but we cannot accept liability for a situation that is beyond our control. We did advise you to contact the third party couriers to discuss the matter further if you wished to do so.

Your satisfaction is important to us, but we cannot take responsibility for matters outside our reasonable control.

Yours sincerely,

Bedstar Customer Service Team

Risposta di Bedstar.co.uk

9 apr 2026

Good morning Angel

Thank you for your review – we really appreciate it!

Making the transaction smooth and the ordering process straightforward is always our goal, so it's fantastic to know we delivered on that for you. We also understand that life is busy, which is why we offer a variety of delivery time slots to suit different schedules.

We hope you will be very happy with your goods.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

9 apr 2026

Good morning Ron

Thank you very much for your 5 star review!

We're thrilled to hear that you found the exact mattress you were looking for with us. It's great to know that the discount and free next day delivery made your experience even better.

Customer satisfaction is our priority, and feedback like yours reminds us why we do what we do.

We hope you will be very happy with your new mattress.


Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

9 apr 2026

Good morning

Thank you so much for your kind and detailed feedback – we really appreciate you taking the time to share your experience so far.

We're delighted to hear that you found our website easy to navigate, that the filtering options helped you find the right bed quickly, and that the checkout process went smoothly. It's also great to know that our range of delivery options with varied costs gave you the flexibility you were looking for.

We hope you will be very happy with your goods.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

7 apr 2026

Good afternoon Tracy

“Thank you so much for your kind feedback! We’re thrilled to hear that our order updates and delivery communication met your expectations. Keeping our customers informed every step of the way is a top priority for us.”

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

1 apr 2026

Good morning Mrs Bright

Thank you for taking the time to share your experience.

While we are genuinely sorry to hear that the bedframe did not suit your needs, we feel it is important to set out the facts of the matter, as they differ from the account provided.

Firstly, as an online retailer, we operate in full compliance with the Consumer Contracts Regulations. Your right to cancel an order starts the moment you place it and ends 14 days after your goods are delivered to you (unless goods are faulty.) This is not a company policy we have invented; it is the statutory right afforded to consumers, and we communicated this clearly in our terms and conditions, which you agreed to at the point of purchase.

In your case, you contacted us after this 14-day cancellation period had expired. While you mentioned that delays in your building work prevented you from inspecting the bedframe sooner, we must apply our policies consistently and fairly to all customers. Making exceptions on a case-by-case basis, regardless of the reason provided, would be arbitrary and would ultimately be unfair to those who adhere to the agreed terms.

You noted that the bedframe remained in its original packaging and that you were seeking an exchange rather than a refund. However, once the cancellation period has passed, our obligation to accept returns—whether for refund or exchange—ends, especially when the product itself was not faulty and was delivered as described.

Regarding your comment that you were prepared to place a further order for a replacement and an additional mattress, we appreciate the sentiment. However, the commercial decision to accept a return outside of the cancellation period cannot be contingent on the promise of future business, as this would place us in an inconsistent and unsustainable position.

We also wish to address the suggestion that our delivery service or policies were unclear. As with the cancellation rights, our delivery terms are clearly outlined, and any queries regarding fit, sizing, or compatibility are matters we encourage customers to raise prior to purchase or within the cancellation window. Product measurements are on our website and can be checked prior to placing an order with us.

We are disappointed that you feel your experience was disappointing particularly as we responded to your communications in a timely and professional manner. We take customer service seriously, but we must also operate within the legal and operational frameworks that apply to all of our customers equally.
We wish you well in finding a bedframe that suits your new room and regret that we were unable to accommodate an exchange outside of the terms you agreed to at the time of purchase online.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

1 apr 2026

Good afternoon Carol,

Thank you! Delighted you found the website easy to use and the delivery speedy. We really appreciate your feedback.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

1 apr 2026

Good afternoon Shimmy,

Thanks for your feedback! We are very happy to hear the ordering process went smoothly. We’d love to hear your thoughts once the delivery comes in.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

12 mar 2026

Good morning Lynda

Thank you so much for the fantastic review! We're thrilled to hear that you had such a great experience. It's wonderful to know that Gareth was so responsive and that the delivery team made a positive impression. We really appreciate you taking the time to share your feedback and the recommendation."

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

23 feb 2026

Good morning, Mark,

Thank you for taking the time to share your feedback. While I am pleased to hear that you found the ordering process straightforward and received good advice, I am genuinely sorry to learn about the significant failures in the delivery of your mattress and the attitude of the third-party courier staff involved.

The issues you have described—arriving without the correct item, rudeness from the third-party delivery team, and even delivering someone else's parcel—fall completely below the standards we expect from our logistics partners. I understand the frustration this has caused, especially having your rearranged delivery pushed back again, we sincerely apologize for what has happened. Having checked further I can see the incorrect bed has already been collected and the replacement mattress delivered to you.

Please rest assured that we will be investigating this isolated matter with our third-party delivery team and our supplier to ensure these kinds of failures are addressed and don't happen again.

We appreciate your patience and hope you are happy with your goods.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

2 feb 2026

Good morning

Thank you so much for your positive feedback on our ordering process! We're delighted you found it easy and straightforward—that's exactly what we aim for.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

29 gen 2026

Good afternoon Susana

Thank you so much for your positive feedback on our ordering process! We're delighted you found it easy and straightforward—that's exactly what we aim for.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

26 gen 2026

Good morning Linda

Thank you for taking a moment to share your positive experience. Hearing that you found the bed ordering process “VERY EASY” is fantastic—our team is always focused on simplifying every step, so your feedback means a lot.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

23 gen 2026

Good afternoon Marty,

Thank you so much for your fantastic feedback and for choosing Bed Star! We're thrilled to hear that our free delivery and positive reviews helped you make your decision—we work hard to make shopping with us as easy and value-packed as possible.

We hope you will be very happy with your goods when they arrive.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

21 gen 2026

Good morning,

Thank you so much for reaching out and for your order with us. We were sorry to hear about your confusion regarding the delivery charge, and we understand why this would be frustrating, especially when seeing other locations advertised with free delivery.

The helpful lady you spoke with was correct in explaining that our delivery charges are structured based on the carrier's rates, which unfortunately vary by specific postal code zones rather than just direct distance or travel time. These zones are determined by our nationwide courier partners based on their operational logistics, including route density and local depot access, which is why a remote location in one zone can sometimes have a different rate to a seemingly farther one in another area zone.

We are, however, thrilled that your mattress is on its way and are confident it will provide you with many years of superb comfort.

Please don't hesitate to contact us directly if you have any other questions at all—we're here to help.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

15 gen 2026

Good afternoon Tess,

Thank you for taking the time to share this lovely feedback we will be sure to pass this onto Christina. We pride ourselves on providing helpful and friendly customer service, so it's fantastic to hear that our team member made you feel confident and well taken care of. We're delighted you enjoyed browsing our website and look forward to fulfilling your order. Wishing you many restful nights on your new mattress when it arrives.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

13 gen 2026

Good morning Paul,

Thank you so much for your trust and for coming back to us! It means the world to hear that our service, price, and mattress have earned your confidence.

We can't wait to help you again.

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

12 gen 2026

Good afternoon,

We really appreciate you taking the time to share this. We're delighted that the ordering experience and delivery timeline met your needs.

Thank you for your business!

Kind regards

Bedstar Ltd

Risposta di Bedstar.co.uk

9 gen 2026

Good afternoon Norman,

Thank you for bringing this to our attention, and please accept our apologies for the double-checkout and review difficulties. We are not currently experiencing issues of this kind, however we've flagged this for our technical team to investigate. We appreciate your perseverance and your feedback is very important to us

Kind regards

Bedstar Ltd