The quality of the wigs I've bought are very good. The Put on and Go, is true to it's words; it's glueless as advertised. While it took a bit of effort to get past automated responses to correct an... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Not only did I get the wrong length, the chemical smell the wig have game me a headache, filled the large room, made me nauseous and got on the canvas bag i had it in after opening it in the car!!... Leggi di più
L'azienda ha risposto
I ordered a wig from Beauty Forever Hair and was genuinely impressed with the quality and presentation. The hair was soft, full, and true to length — no weird smell or tangling, which is a big plu... Leggi di più
Great experience, when my order was delayed I was contacted immediately and the customer support has been great. I also had a return and they were helpful and made the experience ok as they assisted t... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
BeautyForever hair online sells human hair weave,Brazilian hair,Virgin Human Hair,human hair extensions,Remy hair extensions,human hair bundles,virgin body wave,for your forever beauty choose BeautyForever.
Informazioni di contatto
Stati Uniti
- beautyforever.com
3,9
Molto buono
1595 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I always shop Beauty Forever and I’m…
I always shop Beauty Forever and I’m never disappointed. Products and customer service is too tier!
24 marzo 2026
Non scritta su invito
Love this company
Love this company, the hair is very affordable and amazing quality. Will always be back to shop!
24 marzo 2026
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Wrong customer, fake product, horrible customer service
What went wrong is this company is selling fraudulent products, these are not human hair wigs in any sense of the word of human hair I received two weeks that I ordered immediately could tell upon touching them there was an amount of plastic or whatever chemical they're using to make these wigs so I called to make a return when a week or two going back and forth about who's going to pay for the label finally they send a label I go to my post office and send it back in 3 weeks later I should say for 3 weeks we're going back and forth about where's the refund package made it to Georgia I guess nobody in their company would pick it up so they made me wait for a refund they email you back and forth with telling you to track the package send them a copy of what's going on blah blah blah this just went on and on and on and then they decided they wanted to give me a partial refund because when you order for them you sign up for some kind of club that isn't clear and they were trying to keep that money as well I just want you guys to know when you read these reviews when you look at the company website a lot of it I'm sure is paid advertising paid reviews I am not AI I am a real human I put my review with words mixed up and not really clear so you would know I'm a real human that is warning you do not spend your money do not waste your time this is not what we're expecting when a company says they're selling human hair wigs
8 marzo 2026
Non scritta su invito
Risposta di Beautyforever
Hi Lucretia Jackson!Thank you very much for taking the time to share your shopping experience. We are deeply sorry to read this review. The inconvenience and delays you experienced during the return process—as well as the subsequent confusion regarding the refund amount—fall far short of the customer service standards we strive to uphold.
Regarding product quality: We are steadfast in our commitment to selling only genuine human hair products. If you are unsatisfied with your purchase, we will cover the return shipping costs at no charge to you and assist you with the after-sales resolution. Regarding the refund itself, the delay may be due to our warehouse system not having updated in real-time; however, we will urgently track the status of your returned package and expedite the processing of your refund. Additionally, regarding the membership fee: if you do not wish to retain the membership, we would be happy to issue a full refund. Please provide your order number info or email address so that we may assign a dedicated customer service representative to address your concerns and provide a satisfactory resolution.
Once again, we sincerely apologize for the unpleasant experience you encountered. Your feedback is invaluable to us; we truly value you as a customer and sincerely hope to have the opportunity in the future to provide you with a more satisfactory level of service, thereby earning back your trust.
The Beautyforever Hair Team
Lily was very helpful
Lily was very helpful. I had to do a return because my order was in back order and wouldn't be here for an event I needed, and she helped with the return.
20 marzo 2026
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The hair was too dark
The hair was much darker than I anticipated. I was expecting a chocolate brown color and it was more black. So I wasn't very pleased. On another note, I love the texture of this unit it's very soft.
7 marzo 2026
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Risposta di Beautyforever
Hi Tiffany! Thank you so much for taking the time to provide feedback. First of all, we sincerely apologize that the hair you ordered did not meet your expectations in terms of quality.
We are very sorry to hear that the color did not match your expectations. Chocolate brown and dark black can indeed be misjudged in low light, and we deeply regret that we were unable to provide you with the color you desired. However, we are also very happy that you like the texture of this wig, and we are pleased to know that its softness satisfies you. We hope you can provide your order number or contact us directly via email, and we will arrange for a dedicated customer service representative to contact you as soon as possible to handle your after-sales issue promptly. We highly value the trust of every customer, and therefore hope to provide you with a satisfactory solution.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We will be happy to serve you.
The Beautyforever Hair Team
This was a nightmare
This was a nightmare, I ordered a wig about 6 weeks ago for my birthday this month that was advertised as a 16” wig. When the wig arrived I was shocked to see that the wig was barely 10” long I measured, after days of waiting to hear back from their “customer service” department I was given instructions on how to proceed with a refund/exchange. After not hearing back for almost another week I reached out again, they finally told me I would need to provide pictures and so I did, another 3-4 days go by without hearing anything so I reached out a third time for them to tell me 5 days before my birthday event that I need to ship it back to them and wait for them to process a refund or send a different wig which will take at least a week at this point I’ve had to cancel my appointment which cost me a deposit and a cancellation fee. Not only did I not get the hair I wanted, I don’t get to get my hair done at all and I’m out the 132.99 plus shipping that it cost me for this wig. I would never recommend this company to anyone.
26 febbraio 2026
Non scritta su invito
Risposta di Beautyforever
Hi there!Thank you so much for taking the time to provide feedback on your shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig.
We completely understand your feelings—the product not matching the pictures and the hassle of the return process are certainly not the experience we wanted to provide. We have carefully recorded the issues you mentioned (product discrepancies with descriptions, return process) and will immediately communicate with the relevant departments to verify and strive for improvement.
Regarding the return process, we take it very seriously. Could you please provide your order information or email address? We will prioritize your return or exchange and try our best to simplify the process. We can even reimburse you for shipping costs. However, we understand that this cannot make up for your birthday mood and the additional losses incurred. We will send you an additional coupon as an apology after the refund is processed.
We are always committed to providing better products and services, and your feedback is very important to us. We apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to having the opportunity to make amends for your disappointment. Please feel free to contact us if you need anything.
The Beautyforever Hair Team
I placed 2 separate orders and have gotten no correspondence from company package was never delivered
I placed 2 separate orders from beauty forever and my package made it all the way to Atlanta Georgia where it has now "sat for 3 days" I contacted beauty forever through email explaining to them that I think my package was stolen 3 to 4 days ago and have not received any email back. I also did the chat on their website hoping to be able to speak to a customer service representative and each time it went no where with them saying they would reach out to contact me. My order id's are BFM919848862728982743 and BFM919855363560445917 i would like to recieve what I ordered i ordered 3 different wigs from them and get some type of communication because i think its ridiculous that ive ordered a week ago and have reached out to them 5 times in total in the last 3 to 4 days and have not heard back about anything
13 marzo 2026
Non scritta su invito
Risposta di Beautyforever
Hi Marissa Brown!Thank you so much for taking the time to write this feedback. We sincerely apologize for the disappointment and inconvenience your recent shopping experience has caused.
We are very sorry that your two orders experienced logistical delays in Atlanta and you did not receive your packages for several days. The recent delays were caused by the logistics company, and we will improve this situation as soon as possible. We also apologize for our delayed response, as this clearly did not meet our service standards, and we fully understand your feelings. Regarding your order of three wigs, the safety of your packages and your shopping experience are of paramount importance to us. We will assign a dedicated customer service representative to resolve your issue and provide you with a satisfactory solution.
Again, we apologize for the unpleasant experience. Your feedback is invaluable to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust.
The Beautyforever Hair Team
Great product
Great product. Hair is soft and just as described. No smell. No shedding.
I’ve referred two people. I get many compliments.
3 febbraio 2026
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They earned my trust fast shipping…
They earned my trust fast shipping quality product I will order again.
6 marzo 2026
Non scritta su invito
The customer service was very helpful.
2 marzo 2026
Non scritta su invito
Bomb.com
I love these wigs! They are nice quality and are real natural looking! It’s hard not to buy them all !!
25 febbraio 2026
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Very efficient and super helpful
Very efficient and super helpful. All of my questions were answered promptly and I was immediately acknowledged and provided feedback! Loved the entire Chanel of communication to have my needs met.
24 febbraio 2026
Non scritta su invito
Great communication
Great communication and very easy to get in contact. I was updated about my product every step of the way. My experience was very pleasant.
15 febbraio 2026
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Wig gone wrong 😭
The delivery time was about 10 days total WIG IS DRY,DRY,DRY!!! STIFF IMPOSSIBLE TO RETAIN MOISTURE!
2 gennaio 2026
Non scritta su invito
Risposta di Beautyforever
Hi Tiajuana Lane! We are deeply sorry to hear that you were dissatisfied with your shopping experience. First, we sincerely apologize for the inconvenience caused by the delayed shipping time; secondly, we are also sorry that you were disappointed with the quality of the wig.
Regarding the issues you mentioned about the wig being dry, stiff, and unable to retain moisture, we take this very seriously. During transportation and storage, wigs may experience fiber dehydration and dryness due to environmental factors, but this is not normal.
To resolve your issue as quickly as possible, we suggest you contact our customer service staff via email and provide specific photos or videos of the wig so that we can better understand the problem. We will provide you with professional wig care advice to help improve the softness and moisture retention of your wig.
Again, we sincerely apologize for the inconvenience caused! We will definitely take your feedback seriously and continuously improve our products and services to ensure that similar problems do not occur again. Thank you for your understanding and support, and we look forward to the opportunity to provide you with a more satisfactory solution! Have a nice day!
The Beautyforever Hair Team
My customer service representative was…James
My customer service representative was James. He was quick to respond to my return inquiries and always pleasant. The return process was easy as well.
7 febbraio 2026
Non scritta su invito
Poor customer service
This is in regards to order #BFM888372820223072516, I purchased a wig from this company January 23,2026, returned it January 31,2026.I submitted an application for the return as the company requested including a picture of the tracking information. I tracked it and the company received in February 3, 2026 and up to date February 11, I have not received my refund, I tried calling but the number does not ring, I sent an email but no response. I am out of $109.00 that I need.
23 gennaio 2026
Non scritta su invito
Risposta di Beautyforever
Hi Vivet!Thank you for taking the time to share your shopping experience. We value your feedback and sincerely apologize for the issues you encountered with your order.
We fully understand the importance of this payment to you and are very sorry that you did not receive a response when you contacted us – this clearly falls short of our service standards. Regarding your refund, due to a delay in system information updates, we have prioritized your return and will process your refund as soon as possible.
Again, we apologize for this unpleasant experience. Your trust is crucial to us, and we hope to have the opportunity to correct this experience for you. For any further assistance...
The Beautyforever Hair Team
It took over 30 days to get my order
It took over 30 days to get my order. I have been purchasing wigs from other vendors for over 10 years. I thought I had read the reviews carefully but this was the worst service as I ordered and paid for two wigs and received only one.. No one has reached out to resolve or explain the next step on getting my wig or refunded me for the missing wig.. I had honestly hoped that I would love this company and their wigs as I love a colored collection.. Unfortunately, this will not be the case. Once my missing wig is resolved I will block this company. I’m so disappointed.
9 febbraio 2026
Non scritta su invito
Risposta di Beautyforever
Hi Coral jamison!Thank you for taking the time to share your experience with us. We sincerely apologize for the unpleasant experience this has caused you. This is certainly not the service we expect from you.
First, we are very sorry about the issue you mentioned. We noticed the different shipping times for the two products. While the recent snowy weather caused additional delays, this reflects serious shortcomings in our logistics cooperation and customer service processes. We have launched an internal investigation and will optimize our processes to ensure that future order statuses are proactively and promptly communicated to customers.
You are a customer we value, and we are especially grateful that you mentioned you initially chose to try our colored wigs because of your expectations. We feel deeply guilty for failing to meet those expectations. We promise that we will immediately address your issue and proactively and continuously update you on the progress until you have received both wigs you ordered and are satisfied with the response. Your satisfaction is our responsibility.
The Beautyforever Hair Team
Never received wig from beauty forever
I ordered a wig on January 18 it was supposed to ship within 2 days. It is now February 9th still haven’t received my wig. Tried tracking my order it currently states that shipping label created and it’s been there since January 18th. When I email it comes back saying my order is on its way. I get the same response every time but no wig. I have contacted the carrier and they tell me that it has never left the warehouse from beauty forever. So email is not giving me anything back-but the same false information and every phone number I have called is not in service. For some reason I can’t personally talk to anyone via phone call. I just would like my money refunded to me immediately. I will never order from this place again.
18 gennaio 2026
Non scritta su invito
Risposta di Beautyforever
Hi Sherry King! Thank you so much for taking the time to report the order issue. We sincerely apologize for the inconvenience you experienced during your shopping process and the poor experience caused by our communication difficulties. This is far from the level of service we aim to provide.
We have taken your order delay very seriously. The logistical stagnation you described is indeed unacceptable, and we fully understand your disappointment and frustration. We are urgently reviewing the logistics of this order internally to identify the root cause and resolve the issue as soon as possible.
To handle your situation for you most efficiently, we will assign a dedicated person to follow up immediately: If you still need this wig, we can expedite its resend after verification and upgrade the logistics service for your tracking purposes.
We once again express our sincerest apologies for the significant inconvenience this experience has caused you. We value the trust of every customer, and this issue has exposed shortcomings in our processes. We look forward to having the opportunity to resolve this issue properly for you and rebuild your trust in us.
We wish you all the best!
The Beautyforever Hair Team
I placed an order with them Febrary 3…
I placed an order with them Febrary 3 because they stated It would ship within 48 hours because I needed it for a 2 week trip out of the country. I didn't realize it was coming from China until I saw the tracking. It went from Lousiville, KY to Doraville, GA back to Louisville KY back to Doraville GA where its been sitting for the past 4 days. I emailed them several times about receiving a refund and noone is responding. Im about to file a complaint with my card very poor customer service.
3 febbraio 2026
Non scritta su invito
Risposta di Beautyforever
Hi Anita!We are deeply sorry for the situation you have encountered. The order processing delays, logistics issues, and slow customer service response are completely contrary to our commitment to service quality. Please accept our sincerest apologies.
To resolve this issue for you as quickly as possible, we will take the following measures: We will immediately contact our logistics partners to initiate an investigation into your package and provide you with the best possible solution. I have marked your case as "highest priority" and assigned you a dedicated customer service manager. Please provide your order number info or email so we can contact you.
We again sincerely apologize for any inconvenience this may have caused to your travel plans. Thank you for taking the time to report the problem; this gives us the opportunity to rectify our mistakes and improve our service. We sincerely hope to have the opportunity to provide you with a smooth and reliable shopping experience again in the future.
The Beautyforever Hair Team
Do not buy from this company!!!
Do not buy from this company!!!! They are scamming people. Surely you will get a wig, but if you are not satisfied and want to send it back you will have problems getting in contact with them.
I reviewed my wig 5/2-26 and the length or color was not accurate at all. I have ordered from them before and been satisfied, but this wig was not it.
I try to get in contact with the company and its a bot answering for the most part. The numbers don’t work and you barely get a reply.
I am from Sweden so after I finally got a reply I issued a return and paid a-lot for the shipping to the US with tracking as they said.
It has now been weeks, they have received the hair. And they are ghosting me. I have not get a single cent back. I can not afford this right now. I need my money back!!
I am never buying anything from this company again. Contacted my bank today.
5 gennaio 2026
Non scritta su invito
Risposta di Beautyforever
Hi Denise Westerlund!Thank you for sharing such detailed feedback and frankly expressing your disappointment. On behalf of the company, I sincerely apologize for the difficulties you encountered during the purchase, contacting customer service, and the return/refund process. The situation you described is completely unacceptable, and we take it very seriously and will address it immediately.
To resolve your issue as quickly as possible, I will personally follow up on your refund process to ensure the funds are immediately returned to your account and to cover your international shipping costs. We noticed that the tracking number for the return may have changed, which prevented our warehouse from receiving and updating it in a timely manner. This is indeed our responsibility.
We value the trust of every customer, and your previous satisfactory shopping experience is crucial to us. This unpleasant experience has deeply saddened us and made us feel a great sense of responsibility. We absolutely do not want to betray your trust. We once again sincerely apologize for the financial burden, time wasted, and emotional distress this has caused you. We promise to thoroughly correct this and hope to have the opportunity to provide you with trustworthy service again.
If you would like, please feel free to contact us directly. Thank you for prompting us to reflect deeply and make improvements.
The Beautyforever Hair Team
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