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Valutata 5 stelle su 5

This will be my second order from Bearaby. I had questions about going down a blanket weight due to health issues. The responses were so quick, kind and a friendly reminder if it didn’t work that ther... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had ordered and received my third product from Bearaby back in September. I now have a Tencel Napper for summer, a cotton queen blanket for winter, and my kiddo sleeps with a cotton Nappling. These... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The only reason their customer service doesnt get a 5 is because they discontinued my favorite pillow! They were fast in getting back to me and were as nice as could be. I have 4 Bearaby products an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bearaby staff are helpful and professional. As a result of their assistance, and research, I ended up buying a set of their king sized sheets. I couldn't be happier. The sheets are light as a fea... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. anche in
  3. Negozio di biancheria da letto
  4. Negozio di casalinghi

Scritti dall'azienda

Our philosophy is that self-care should bring joy, functional design should prioritize utility, and restful rejuvenation should happen organically, without the need for medication. By utilizing scientific research, utilizing remarkable sustainable materials, and applying innovative product development strategies, we transformed this vision into a reality. | USA: https://bearaby.com | Europe: https://bearaby.eu


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

190 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 53% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(190)

130 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Better sleep

The weighted tencel blanket has suited my needs and met my expectations. I did not have trouble falling asleep, but I routinely woke during the night and had trouble going back to sleep. Since using Bearaby's weighted blanket, I have regularly been able to fall back asleep. I awake more rested in the morning. I am a hot sleeper but, due primarily to the blanket's open weave, have remained relatively cool.

The company also provided excellent service. The blanket arrived just four days after I ordered it. Overall: a quality product and excellent service.

11 marzo 2025
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Risposta di Bearaby

Hi June 👋 Thank you so much for taking the time to share your experience! We’re so happy your Tencel blanket helps you fall back asleep and wake up refreshed. Thank you so much for supporting Bearaby, and we wish you many more restful nights ahead! 💗

Valutata 5 stelle su 5

A company with my values

I appreciate Bearaby’s focus on sustainable and ethical practices

8 febbraio 2025
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Risposta di Bearaby

Thank you for your kind words, Elisha!💗 Sustainability and ethical craftsmanship are at the heart of everything we do here at Bearaby, so it means the world to hear that our values resonate with you. We’re grateful to have you in our Bearaby community!

Valutata 5 stelle su 5

beautiful

beautiful, heavy blanket

15 gennaio 2025
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Risposta di Bearaby

We're so happy you're loving your Bearaby weighted blanket. Wishing you many cozy, restful nights ahead!💗

Valutata 5 stelle su 5

So glad I got these blankets!

I have a large woven cotton weighted blanket and a travel blanket. They work great! I recommend them.

21 febbraio 2025
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Risposta di Bearaby

Hi Sallie 👋 Thanks so much for your support! We’re thrilled to hear your Bearaby blankets are bringing you comfort. Wishing you lots of happy naps ahead! 💗

Valutata 4 stelle su 5

Rückgabe… absolutes Problem! Keine Antwort erhalten!!!

Hallo, ich versuche seit Tagen mit der Firma Bearaby in Kontakt zu treten. Habe mehrere Mails geschrieben. Es gibt auch keine Möglichkeit diese Firma telefonisch zu kontaktieren.- Ich habe eine Gewichtsdecke bestellt. Diese könnte man innerhalb halb 14 Tage zurückschicken, man muss sich jedoch erst von Bearaby das Rücksendelabel schicken lassen. Die melden sich aber nicht. Die Rückgabefrist endet heute.-
NACHTRAG: zeitnah zu meiner heutigen Bewertung habe ich die Rücksendeunterlagen von Bearaby doch noch per Mail erhalten.

17 gennaio 2025
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Risposta di Bearaby

Es tut uns sehr leid für die Verzögerung in unserer Antwort, Roswitha, und dass die Cotton Gewichtsdecke nicht die richtige für dich war. Wir versuchen immer, so schnell wie möglich zu helfen, und schätzen deine Geduld sehr. Es freut uns, dass unser Team die Rücksendeunterlagen bereitstellen und das für dich klären konnte. Falls wir sonst noch etwas für dich tun können, zögere bitte nicht, dich bei uns zu melden! 🤗

Valutata 5 stelle su 5

Bearaby is all it claims to be

Bearaby is all it claims to be - wonderful quality, soft (I got the cotton), breathable, and truly exceptional customer service. I had an issue with the order - my problem, not theirs - but they went above and beyond to make sure I was happy. This company and product is amazing!

14 gennaio 2025
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Risposta di Bearaby

Hi Cindy👋 Thank you very much for your kind words. I am over the moon to hear that you love your new napping companion and that our team were able to help resolve the hiccup with your order! I hope you and your cotton weighted blanket make many restful memories together 😊🤗

Valutata 5 stelle su 5

Sehr gute Kommunikation, kein Problem mit einer Retoure

In der Berliner Morgenpost gab es über Bearaby einen Artikel. Die Philosophie und die auf Naturbasis angebotenen Produkte gefielen mir, so dass ich ohne langes zögern eine Schlafdecke für meine Frau zu Weihnachten bestellte. Leider gefiel ihr die Decke überhaupt nicht, obwohl sie einwandfrei und von hochwertiger Beschaffenheit war. Als ich in Trustpilot schaute, war ich über die relativ schlechten Bewertungen im Falle einer Retoure erschrocken und fragte mich, wie das wohl bei mir sein wird. Da es nur eine 14 tägige Rückgabefrist gibt, habe ich am 20.12.24 ein Rücksendelabel beantragt. Da ich auch einen Tag später keine Eingangsbestätigung erhielt, schickte ich noch am Samstag ein weiteres Mail hinterher. Kurz darauf erhielt ich ein Mail in englischer Sprache, dass informierte, das aktuell das Büro nicht besetzt ist, aber das gewünschte Retourenlabel in Kürze verschickt werde. So war es dann auch! Heute am 07.01.25 ist der Kaufpreis auf mein Konto eingegangen. Die 5 Sterne gibt es hier für eine einwandfreie Kommunikation und Geschäftsgebaren. Bei Gelegenheit werde ich schauen, ob wir etwas aus dem weiteren Sortiment benötigen.

7 gennaio 2025
Non scritta su invito
Logo di Bearaby

Risposta di Bearaby

Vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung zu teilen, Siegbert! Es tut uns leid, dass die Decke für deine Frau nicht die richtige war, aber wir freuen uns sehr, dass der Rückgabeprozess für dich reibungslos verlaufen ist. Wir möchten es unseren Kund:innen immer so einfach wie möglich machen, und deine netten Worte bedeuten uns viel. Falls du unsere Kollektion irgendwann noch einmal erkunden möchtest, helfen wir dir gerne, das perfekte Stück zu finden!😊

Valutata 3 stelle su 5

Weighted eye mask

I bought the weighted sleep mask a few months ago. The quality itself is very good but the mask if you are a side sleeper is super uncomfortable. I gave myself a few weeks to get used to it, and since it didn't happen I tried to return the item, but I couldn't since it was after their 15 days return policy. Overall, I am now left with a very expensive and uncomfortable eye mask in my bedside table and 50€ less in my account....

30 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

This is the WORST customer service…

This is the WORST customer service department ever! There is no phone number, no email, the chat goes off in one second. I will NEVER recommend this company to anyone. I finally got a blanket that was delivered to the wrong house and know they filed a UPS claim. I am trying to be considerate but can't ever let these people know I got the blanket!
I am going to order another weighted blanket for a friend but NOT from this company.
Anne Kennedy

9 dicembre 2024
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Risposta di Bearaby

Hi Anne,

Thank you so much for taking the time to share your feedback. We're incredibly sorry for the difficulties you had reaching our team—it’s never our intention to cause frustration, and we truly appreciate your patience.

That said, we’re happy to hear your blanket made it to you despite the detour! If there’s anything else we can do to help, please don’t hesitate to let us know.

Valutata 2 stelle su 5

Consumer pays for fulfillment errors and Misleading sizing.

Does not take responsibility for errors. Sent wrong item and requires consumer to pay for their mistake with $8 charge to return WRONG item. Misrepresents sleep mask as fitting women but mask is sized to fit only certain women . . . with large heads.

31 ottobre 2024
Non scritta su invito
Logo di Bearaby

Risposta di Bearaby

Hi there,

We're so sorry to hear about your experience—that's definitely not the level of support we strive to offer our community. We always want to make things right when mistakes happen, and we appreciate you sharing this feedback. Our team would love the opportunity to look into this further and find the best possible solution for you.

Please reach out to our customer happiness team at hello@bearaby.com, and we'll help get this sorted for you.

Kind regards,
Jennifer

Valutata 5 stelle su 5

Nachhaltigkeit & Komfort perfekt…

Nachhaltigkeit & Komfort perfekt kombiniert
Ich bin begeistert von der Nachhaltigkeit, die Bearaby mit dieser Decke verfolgt. Die Materialien sind umweltfreundlich, und die Tatsache, dass sie ohne künstliche Füllstoffe auskommt, macht das Produkt für mich noch attraktiver. Die Decke fühlt sich super weich an, und ich finde es toll, dass ich so etwas Komfortables nutzen kann und gleichzeitig meinen ökologischen Fußabdruck reduziere. Sie bietet mir nicht nur Entspannung und besseren Schlaf, sondern auch das gute Gefühl, etwas für die Umwelt zu tun.

30 ottobre 2024
Non scritta su invito
Logo di Bearaby

Risposta di Bearaby

Hi Natalia,

Vielen Dank für deine lieben Worte! Es bedeutet uns so viel, dass du deine Bearaby-Decke nicht nur für ihren Komfort, sondern auch für ihre Nachhaltigkeit liebst. Natürliche, umweltfreundliche Produkte zu schaffen, steht im Mittelpunkt unserer Arbeit, und es freut uns riesig zu hören, dass deine Decke dir sowohl Entspannung als auch ein gutes Gefühl bringt.

Wir wünschen dir viele erholsame Momente!🤗

Valutata 5 stelle su 5

Hochwertige Verarbeitung & Luftzirkulation

Was mich an der Bearaby Decke am meisten beeindruckt, ist die herausragende Qualität. Man merkt sofort, dass hochwertige Materialien verwendet wurden.
Die Decke ist nicht nur angenehm schwer, sondern auch atmungsaktiv, was gerade im Sommer ein echter Vorteil ist. Ich hatte vorher Bedenken, dass mir unter der Decke zu warm wird, aber das war überhaupt nicht der Fall. Die Luftzirkulation ist super, sodass ich auch in wärmeren Nächten gut schlafen kann.
Insgesamt einfach ein tolles Produkt!

4 ottobre 2024
Non scritta su invito
Logo di Bearaby

Risposta di Bearaby

Hallo Annabell,

Vielen lieben Dank für deine wunderbare Bewertung! Wir freuen uns riesig zu hören, dass du die Qualität und Atmungsaktivität deiner Bearaby-Decke so schätzt. Es ist uns besonders wichtig, Produkte zu schaffen, die nicht nur gemütlich, sondern auch ultra-atmungsaktiv sind – umso schöner, dass deine Decke dich sogar an wärmeren Nächten komfortabel begleitet!

Wir wünschen dir viele erholsame Nickerchen!💗

Valutata 5 stelle su 5

Bearaby is amazing

Bearaby is amazing. I had no clue about this company until today. A sister school in buncombe county reached out in hopes to buy a few of their weighted stuffed animals for the classrooms. In the wake of Hurricane Helene we were not sure if this would even be possible. Instead this company sent 80 weighted animals to the school for the kids. This was enough to cover 2 schools with a safe weighted animal for all of the kids to enjoy. We couldn't be happier for the gracious donation. Thank you so much.

25 ottobre 2024
Non scritta su invito
Logo di Bearaby

Risposta di Bearaby

Hi Victoria,

Thank you so much for taking the time to share such a wonderful review! We're beyond grateful to have been able to help bring comfort to your students during such a challenging time. It warms our hearts to know that the Bearabuddies will be able to help spread some love and cuddles.

Your kind words mean the world to us—thank you for taking the time to share your experience!

Hugs,
Jennifer 🤗

Valutata 1 stelle su 5

Hugget

For full disclosure, I have a weighted blanket from this company and love it. But this review is for the Hugget stress ball.

The Hugget is really bad. Don't waste your money on this product. It not only smells like chemicals - even after a wash - but it sheds when played with. I contacted their customer service, and surprisingly, they didn't even have empathy or give a darn.

And, you can't leave a review on their website at all. Most places have a link on the invoice page where the products are listed that were purchased.

Anyway, disappointed as I have spent some $ with this company and was on the site to purchase another $300 blanket. I figured I would chat with customer service first - not asking for anything - but just to get some insight as to why. Well, let's just say they just lost the $300 sale. Not sure they care, but another company will be happy to get my money.

4 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

This Beraby company is nonresponsive…

This Beraby company is nonresponsive and MIA in customer service! We tried to redeem a valid $200 gift card given to us by CBS studios to order a blanket. The gift card was rejected for no reason and no one responds to emails requesting help! There is no phone number to talk to anyone on purpose! Scam company!

3 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Blanket Never Delivered!

I paid for a blanket to be shipped to my friend for her birthday and it was never delivered. Bearaby customer service refused to take any action or provide the product I paid for, forcing me to pursue a chargeback with my credit card company. Very poor customer service - avoid at all costs.

30 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Deceptive marketing

Deceptive marketing. They pay for positive review and delete negative ones. I don't even have a spot to leave a negative review on their site and now I have to pay $50 in return shipping because of their dishonesty. Avoid at all costs.

2 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

They don't care

I jumped in the weighted blanket fad early and chose Bearaby because they had great advertising. After 6 months I realized the blanket weight had shifted to the outside edges and no longer worked as advertised. I finally went to the website to see if I was using it incorrectly. Found that my blanket style was no longer available, so I reached out to the company about my concerns. Because I was past my return window they were not going to help me. BUT they had a "new and better" model that they could SELL me. How poor is that to discontinue a product because it failed and try to sell the client a "better version". I was very disappointed in their response.

2 maggio 2021
Non scritta su invito

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