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Valutata 5 stelle su 5

This will be my second order from Bearaby. I had questions about going down a blanket weight due to health issues. The responses were so quick, kind and a friendly reminder if it didn’t work that ther... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had ordered and received my third product from Bearaby back in September. I now have a Tencel Napper for summer, a cotton queen blanket for winter, and my kiddo sleeps with a cotton Nappling. These... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The only reason their customer service doesnt get a 5 is because they discontinued my favorite pillow! They were fast in getting back to me and were as nice as could be. I have 4 Bearaby products an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bearaby staff are helpful and professional. As a result of their assistance, and research, I ended up buying a set of their king sized sheets. I couldn't be happier. The sheets are light as a fea... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. anche in
  3. Negozio di biancheria da letto
  4. Negozio di casalinghi

Scritti dall'azienda

Our philosophy is that self-care should bring joy, functional design should prioritize utility, and restful rejuvenation should happen organically, without the need for medication. By utilizing scientific research, utilizing remarkable sustainable materials, and applying innovative product development strategies, we transformed this vision into a reality. | USA: https://bearaby.com | Europe: https://bearaby.eu


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

190 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 53% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(190)

130 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

High Quality Product

High Quality Product. Nice array of colors. Fast Delivery und nice customer support.

18 dicembre 2025
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Risposta di Bearaby

Hi there 👋 Thank you for your lovely review! We're so glad everything from choosing your favorite color to receiving your order went smoothly. Your kind words about our customer support mean a lot to us. Wishing you the happiest of naps ahead.🤗

Valutata 5 stelle su 5

The blanket that ruined other blankets for us

I got the weighted blanket for my wife for Christmas and she’s obsessed! After a long week, she pulls it over her, sinks into the couch, and lets waves of relaxation wash over her. Love that it’s all cotton with no fillers too.

Side note, had a minor issue when I placed the order but customer service fixed it immediately, over the weekend, without hassle.

13 dicembre 2025
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Risposta di Bearaby

Hi Cliff,

Thank you so much for sharing this. We love hearing that your wife has been enjoying her weighted blanket and that it's become such a comforting way to unwind after a long week. We're also so glad our customer support team was able to quickly sort out your order, even over the weekend.

Thank you for trusting us with such a special Christmas gift! If anything else arises, please don't hesitate to let us know.

Valutata 4 stelle su 5

Die Qualität der Decke ist super

Die Qualität der Decke ist super. Die Verarbeitung ist top. Die Farbe entspricht exakt dem Werbefoto.
Die Lieferzeit ist etwas lang. Das liegt aber daran, dass jede Decke individuell erst nach Eingang der Bestellung produziert wird. Aber der Kontakt zum Support ist toll. Freundlich und kompetent. Du bist informativ immer auf demaufenden über den Bestellstatus.

19 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

A very friendly trustworthy company

A very friendly trustworthy company! With beautiful products

2 febbraio 2026
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Risposta di Bearaby

Hi Cathryn 😊 Thank you for taking the time to leave us a review. Your kind words about both our team and our products mean the world to us. We hope you continue to enjoy your Bearaby!💗

Valutata 5 stelle su 5

I have purchased many items from…

I have purchased many items from Bearaby and have been very pleased with each one.

12 febbraio 2026
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Risposta di Bearaby

Hi Debra 👋 Thank you so much for your continued support. It means the world to hear that you've purchased several Bearaby products and have been so pleased with each one.

Creating products that bring comfort and calm is at the heart of what we do, so we're thrilled they've continued to be a great fit for you. Thank you for being such a valued part of the Napperhood. 💗

Valutata 5 stelle su 5

I adore their blankets and human support

I adore their blankets, and when I had to return one because my family member didn't like it as much as I did, customer service was both so helpful and so human. It's so refreshing to work with a real person behind the keyboard to help me with such a large purchase and return. I love this company and will be supporting them the next time I need to buy a new blanket

10 gennaio 2026
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Risposta di Bearaby

Hi Jessica 👋

Thank you so much for your incredibly kind words. We're over the moon to hear how much you love your Bearaby blankets, and it means even more to know that our customer service team made your return experience such a positive one.

Thank you for your continued support, and for trusting us to bring a little cozy to your days. We can't wait to welcome you back when you're ready for your next Bearaby! 🤗

Valutata 5 stelle su 5

The folks at Bearaby are so helpful and…

The folks at Bearaby are so helpful and communicative. I had to exchange my napper because the one I got was too cooling (they did too good of a job!). The one I have now is perfect and helps me get incredible sleep. So grateful.

18 febbraio 2026
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Risposta di Bearaby

Hi Natalie,

Thank you so much for taking the time to share your experience. I'm so happy to hear that our team was able to help you find the perfect Napper for you.

Thank you for trusting us to help you find your perfect fit. Wishing you many happy naps ahead!🤗

Valutata 5 stelle su 5

Excellent customer experience

Great quality product but even more, great customer service! My package arrived damaged -- or so I thought. I wrote an angry note, and then belatedly realized that my neighbor had damaged the package. I reached back out to apologize, and the Bearaby team were so lovely and understanding, and offered me a significant discount on my next purchase even though they had done absolutely nothing wrong!

9 dicembre 2025
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Risposta di Bearaby

Hi Joanna 👋 Thank you for your lovely review!

Sometimes things don't go quite to plan, and we're so happy we could help make a stressful situation a little easier.

Thank you again for your kind words and support.💗

Valutata 4 stelle su 5

Customer-focused response to a mistake

I was disappointed in the fulfillment of my order, as i had selected the most expensive, “overnight” shipping choice, but the blanket took 4 days to arrive. However, when I contacted the company about this, they both explained the reason for the delay (which they believe was within their conditions of what constituted “next day”, but in fact were never explained on the website, they graciously refunded the $40.00 shipping charge. They responded in a timely manner and made me whole for my concern. And the blanket is excellent

11 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

AMAZING customer service

AMAZING customer service! My order was somehow lost in transit, and the Bearaby team replaced it for me without any issues. They were very responsive, even over the holidays, and promptly shipped a replacement for me.

24 dicembre 2025
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Risposta di Bearaby

Hi Jae! 👋

Thank you so much for your kind words! I'm so sorry your original order was lost in transit, but I'm delighted to hear our team was able to get everything sorted quickly for you.

If there's anything else at all we can help with, please don't hesitate to reach out.

Valutata 5 stelle su 5

Top notch quality and integrity!

From Bearaby's high quality products to their timely and professional communication to their transparency with all of their policies (ie., refund, returns), Bearaby comes to the top of my list for a company with integrity, commitment to customers and high quality products! I am in support of their mission and vision. I don't know how I would ever part with my weighted blanket. I recently purchased the Muslin Cocoon, the Lounger, and a Nappling. My nervous system will forever thank Bearaby!

1 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

The Bearaby customer service is so…

The Bearaby customer service is so wonderful. I had a couple of delays and a small issue with my order. And when I contacted them, I received timely and helpful feedback from a real person and was treated with empathy. They resolved my issue exactly the way they said they would. This is some of the best customer service I’ve received in Germany.

I also love the quality of my Napper blanket and am already planning on ordering one for my child.

Thanks, Bearaby Team!

Hugs from Pankow,
Hollis Matyssek

11 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great product

Great product, made with care , beautiful materials and love!
Great customer service too!

12 febbraio 2026
Non scritta su invito
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Risposta di Bearaby

Hi Anne,

Thank you so much for your lovely review!💗 I'm delighted to hear you're enjoying your Bearaby and that you appreciate the care and quality that goes into every product.

Thank you again for choosing Bearaby, and please don't hesitate to let us know if there's anything else we can help with.😊

Valutata 5 stelle su 5

Excellent communication from start to…

Excellent communication from start to finish . And the blanket when it arrived was perfect and beautifully wrapped . If you are thinking of ordering , don’t hesitate - a thoroughly professional company .

1 gennaio 2026
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Risposta di Bearaby

Hi Susan! 👋 Thank you so much for your lovely review! We're so pleased to hear everything went smoothly from the moment you placed your order to the day it arrived.

It's wonderful to know your blanket arrived just as you hoped, and we're especially glad the presentation made a great first impression.

Thank you for being a part of the Napperhood!

Valutata 5 stelle su 5

Best product and GREAT customer service!

I love this company because of their product ( the weighted lap blanket that you can microwave) PLUS the EXCELLENT customer service!!!!! I reached out to customer service and they were amazing!!! 10 stars!!!!!

14 gennaio 2026
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Risposta di Bearaby

Hi Rosie! 👋 Thank you so much for your amazing review!

We're so happy to hear you're loving your Lounger, and it's even better to know our customer service team was there to help when you needed us. Your kind words and recommendation truly mean the world to us. 💗

Valutata 5 stelle su 5

Weighted Blanket and Sleep Mask Return Experience

I have a weighted blanket that I love from Bearaby. Even got my partner to buy one too. I wanted to try the sleep mask but the fit wasn’t right and I didn’t love it. I contacted support to make a return and it was super easy and I got refunded very quickly. Bearaby support is top notch.

2 dicembre 2025
Non scritta su invito
Logo di Bearaby

Risposta di Bearaby

Hi! 👋 Thank you for your lovely review!

We're so happy to hear you've been enjoying your Bearaby blanket, and that you even inspired your partner to get one too! Although the Sleep Mask wasn't the perfect fit, I'm glad our team was able to help make your return and refund as smooth as possible.

Thank you again for trusting Bearaby, and wishing you the happiest of naps ahead. 🤗

Valutata 5 stelle su 5

Excellent product and customer service

I had a question about my order, to which I received an immediate response that resolved my issue. There was subsequently a possible delivery issue with my address, and customer service reached out to me and went out of their way to resolve it as well. Both of the "problems" were on my end (not problems with Bearaby at all), and their customer service both times was fast, efficient, friendly and totally solved my issues. I also LOVE my weighted blanket! I highly recommend this excellent company.

23 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Awww

Awww, The Bearaby Weighted Blanket, the high quality materials and woven design give the most wonderful warm bear hug in the form of a weighted blanket! My daughter is sleeping better than she has in a long time.

The service team provided up to date delivery information and we received our order as promised.

Kudos to a creative and dedicated team committed to excelling in developing a weighted blanket that makes a difference in the lives of those with sleepless nights.

5 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

My wife and I decided to try a weighted blanket and after much research decided to give Bearby a try. We are happy we did so. Aside from the advantages of a weighted blanket, we have also received excellent customer service. We originally purchased 2 single blankets for our king sized bed as she weighs only 100 #s and I’m 150. But we soon decided that one king sized blanket would better fit our needs. No problem, we were able to switch the blankets and even got a refund for the difference. I highly recommend this company not only for their great products but also for their exceptional customer service!

14 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I love their products, but recently I needed customer service for an order. Their customer service is fast, friendly, helpful, and professional.

13 febbraio 2026
Non scritta su invito

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