I’ve been a BC Prawns customer for more than four years, but over the past year, I’ve noticed a decline in service. Deliveries have been late, and I’ve sometimes had to send reminder emails to follo... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
When I saw that halibut and lingcod were back we put in a big order, it arrived in a styrofoam coffin, nicely frozen. Then Coho came back so we placed another large order that we are currently looking... Leggi di più
L'azienda ha risposto
A problem with the original delivery. Shipped ok a Friday, sat in a warehouse, thawed. We did not accept. I spoke to the Owner, he looked after it and had a new Company ship out in a styrofoam... Leggi di più
Some things are good, some things are great and the fresh sockeye fillets that I had delivered were EXCELLENT!! They were individually vacuum packed and icy cold. I cut them into individual porti... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We are a 100% owner-operated, small business based out of Ladner, BC: five of your local fishing families supplying the highest-quality seafood direct to you at the best prices online! You will be guaranteed only wild-caught, sustainable, antibiotic-free and hormone-free seafood that is 100% traceable as it never leaves our sight!
Informazioni di contatto
4785 47 A Ave, V4K 1T2, Delta, Canada
- info@bclivespotprawns.com
- bclivespotprawns.com
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 16% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great First Impression
Quick, personal response from Darin. Had my order to my door with a few bonus extras the next day. Good quality product and packaging at a fair price. Can't ask for more.
mussels were very fresh and delicious
mussels were very fresh and delicious. Staff is always helpful and friendly
Communication is not there anymore
Communication is not there anymore
I had to contact two time about my last order

Risposta di bclivespotprawns.com

Risposta di bclivespotprawns.com
How we handle business when very busy
There was some confusion around my order, and so initially it was not a great experience. However, the owner of the company ended up providing a discount AND personally driving fish to my home for me. As a small business owner, I know that I am not always at my best, and sometimes things don't always go perfectly every time, but it's how we respond in these situations that separates the ones worth supporting from the ones worth forgetting. I look forward to my next seafood order arriving at my house soon!

Risposta di bclivespotprawns.com
Excellent service & products!
Appreciated the prompt reply for my questions! Communication is very important! The scallops & halibut cheeks were nicely packed & were still frozen when I received the package! Now looking forward to the delivery of uni this Thursday & see how they turn out! 🙏

Risposta di bclivespotprawns.com
Sealing the Uni is a great way to make…
Sealing the Uni is a great way to make me feel safe that product have not been tempered with. Also a nice touch to place the Uni in water

Risposta di bclivespotprawns.com
Love the halibut.
Great fish. My second time getting frozen halibut filets. Great cuts and the best price.

Risposta di bclivespotprawns.com
A very satisfied customer
Just received the premium sashimi boxes and they’re highly recommended!

Risposta di bclivespotprawns.com
Quality products at reasonable price
Quality products at reasonable price. Prompt services and email reply! 5 ⭐️ !

Risposta di bclivespotprawns.com
Terrible customer service, not gonna buy again.
Bought some frozen salmon. FIsh is ok, but terrible purchasing experience. First the website wouldn't take my address. Had to have a live chat to get someone on the phone. He tried, still didn't work, so he sent me an invoice through email with a shipping charge of $25. Only found out after that your website said clearly shipping was $10 for Calgary. I told him about the charge, he insisted shipping is $25, I showed him the screenshot, never heard from him again. Don't really care about $15 bucks, I even tip'd the delivery guy. Just not a fan of how you guys doing business. Not gonna buy again.
Darin has been great over the years…
Darin has been great over the years great quality and available by phone is ever any problems stand up guy!

Risposta di bclivespotprawns.com
There was a small malfunction with my…
There was a small malfunction with my order upon delivery and bclivespotprawns quickly resolved the issue without delay.

Risposta di bclivespotprawns.com

Risposta di bclivespotprawns.com
Product (6 oz sablefish fillets) is…
Product (6 oz sablefish fillets) is excellent. Delivery times are an issue; I had a confirmed delivery for Sat Sep 6 between 9 am and noon; order was delivered after 5 pm - after I called your office about 3 pm.
Delivery and missing item
Delivery is not within the time stated. Item is missing and re-delivery date is unknown.
Best BC Bounty
We are fortunate to live in Canada and have access to BC fisheries. BC Live Spot Prawns does a terrific job of getting the best, freshest produce out to it's customers. A small operation, they do a great job on delivery, with only the slightest hick up of a changed date of delivery (blame the airlines for uncooperative rules). Our order arrived earlier than expected, and frozen solid!

Risposta di bclivespotprawns.com

Risposta di bclivespotprawns.com
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